Gateway S-5405 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi
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- Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 1
REFERENCEGUIDE ® - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 2
- Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 14 Preparing power connections 14 Protecting from power source problems 14 Connecting to a broadband modem or network 15 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 4
Contents Playing discs 28 Creating discs 30 Using the memory card reader 30 Memory card types 31 Using a memory card 31 Using the diskette drive 32 Adjusting the volume 32 Installing a printer, scanner, or other device 34 Chapter 4: Upgrading Your Computer 35 Preventing static electricity - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 5
74 Moving from your old computer 75 Transferring files and settings automatically 75 Transferring files and settings manually 76 Chapter 6: Troubleshooting 79 Safety guidelines 80 First steps 80 Troubleshooting 81 Add-in cards 81 Audio 81 CD or DVD drives 81 Diskette drive 83 Display 84 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 6
Microsoft System Restore 105 Recovering your system to its factory condition . . . . . 108 Recovering your system using the Windows DVD . . . . 109 Telephone support 110 Before calling Gateway Customer Care 110 Telephone numbers 111 Self-help 111 Appendix A: Legal Notices 113 Index 123 iv - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 8
specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing Windows and - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 9
www.gateway.com Gateway contact information The label on the top or side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 10
CHAPTER 1: About This Reference 4 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 12
Front CHAPTER 2: Checking Out Your Computer DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack 6 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 13
www.gateway.com Component Icon DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 14
Back CHAPTER 2: Checking Out Your Computer Power connector Voltage switch Case cover thumbscrew Audio (line) in/side speaker jack Ethernet (network) jack Parallel port PS/2 mouse port Modem (line) jack (optional) Case cover thumbscrew Line out (headphones)/ front speaker jack Microphone jack USB - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 15
cable or a device (such as a cable or DSL modem) into this jack. For more information, see "Learning about the Internet" in your online User Guide and "Connecting to a broadband modem or network" on page 15. Plug a parallel device (such as a printer) into this port. Plug a PS/2 mouse into this - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Telephone jack (optional) Expansion card bay cover Description Plug your telephone into this jack. Install additional PCI expansion cards in one of these available slots. 10 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 17
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 19
to distribute your weight evenly on the chair and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 20
either horizontally or vertically. With the case in a vertical orientation, you can rotate the support base on bottom for more stability. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 21
Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network. To connect to a broadband modem or to - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 22
a decrease in the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or audio peripheral devices, such - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 23
. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing Windows" chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 24
to the lock icon, then click Shut Down. Windows shuts down and turns off your computer. Important To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. 18 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 25
www.gateway.com Restarting (rebooting) your computer To restart your computer: • Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. - OR If your computer does not turn off, press and hold the power button until the computer turns - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 26
CHAPTER 3: Setting Up and Getting Started Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Function keys Editing buttons Internet buttons - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 27
www.gateway.com Feature Icon Windows keys Application key Description Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 28
CHAPTER 3: Setting Up and Getting Started Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 29
www.gateway.com Standard keyboard features Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Feature Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Description Press these keys to start - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 30
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 31
the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the "Customizing Windows" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 65. 25 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 32
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Disc tray Manual eject hole Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 33
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD Installing - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 34
your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. 28 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 35
DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc A Blu-ray Disc is a high-capacity optical . For more information about playing Blu-ray Discs, see your online User Guide. Playing an HD-DVD A HD-DVD is a high-capacity optical disc - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 36
more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and music files, either backups of your data. For more information, see your online User Guide. Using the memory card reader You can use the optional memory card - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 37
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 38
CHAPTER 3: Setting Up and Getting Started Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To load a - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 39
www.gateway.com To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 Click Mixer. The Volume Mixer - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 40
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search Help box, then press ENTER. - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 41
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Removing and installing the front bezel • Installing memory • Replacing an optical or diskette drive or a card reader • Replacing the hard drive • Adding or replacing an expansion card • - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 42
CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 43
the case. Important Some details of your computer, such as available ports, may differ from those shown. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 36. 2 Shut down your computer, then disconnect the power cord and modem, network, and all - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 44
CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: 1 After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. (Case shown upright for clarity.) 2 Swing the right - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 45
www.gateway.com To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. 39 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 46
CHAPTER 4: Upgrading Your Computer 2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place. 40 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 47
type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Find the memory module banks on your system board. 3 If you are removing a DIMM from the - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 48
the memory module should secure the memory module automatically. When the module is secure, you hear a click. 5 Replace the side panel by following the instructions in "Opening and closing the case" on page 37. 6 Return your computer to its upright position. 7 Reconnect the cables and the power cord - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 49
a memory card reader. To replace a drive or card reader: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the front bezel by following the instructions in "Removing and installing the front bezel" on page 38, then place the computer in an - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 50
front bezel" on page 38. 8 Replace the side panel. Replacing the hard drive To replace the hard drive: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 If you are adding a new drive, go to Step 6. If you are replacing an existing drive - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 51
www.gateway.com 3 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 4 Press the the drive release latch in toward the drive, then slide the drive out of the drive bay. 45 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 52
. - OR If you are replacing a drive, reconnect the drive cables using the notes you took previously. 8 Replace the side panel by following the instructions in "Opening and closing the case" on page 37, then return your computer to an upright position. 9 Reconnect all external cables and the power - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 53
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Open the card retention lever. Card retention lever 3 If you are replacing an expansion card, go - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 54
the card, but do not bend the card sideways. 7 Reconnect the expansion card cables (if any) using the notes you took previously or the manufacturer's instructions. 8 Return the computer to an upright position, then replace the side panel. 9 Reconnect all external cables and the power cord. 48 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 55
www.gateway.com Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the fan by pulling it away from the system board. 3 Disconnect the fan cable from - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 56
CHAPTER 4: Upgrading Your Computer Replacing the rear fan Tools Phillips screwdriver To replace the rear fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Disconnect the fan from the system board. 3 Remove the four screws that secure the fan - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 57
from your original component. To replace the front I/O panel: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the bezel by following the instructions in "Removing and installing the front bezel" on page 38. 3 Disconnect the cable from the - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 58
the case" on page 37. Replacing the processor Tools Phillips screwdriver To replace the heat sink and processor: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the fan by pulling it away from the system board. 52 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 59
www.gateway.com 3 Disconnect the fan cable from the system board. Caution The heat sink has thermal paste located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the thermal paste. 4 Loosen the four screws that secure the heat sink - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 60
CHAPTER 4: Upgrading Your Computer 5 Release the processor by pushing down on the lever and then lifting it completely up. 6 Remove the processor from the system board. 7 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 61
you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 6 Locate the old battery on the system board and note its orientation. You will need to - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 62
all your settings and exit the BIOS Setup utility. Replacing the power supply To replace the power supply: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Disconnect the power supply cables from all components (such as hard drives, CD or DVD - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 63
Reconnect all external cables and the power cord. Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 64
CHAPTER 4: Upgrading Your Computer 7 Remove the seven system board screws. Screws Screws 8 Lift the system board up and out of the case. 9 Align the new system board on the screw holes in the case, then secure it into the case with the screws. 10 If your replacement system board does not include a - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 65
www.gateway.com 12 Release the processor from the old system board by pushing down on the lever and then lifting it completely up. 13 Remove the processor from the old system board. 14 Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk- - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 66
CHAPTER 4: Upgrading Your Computer 60 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 67
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 61 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 68
CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 69
not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 70
CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: • A soft, lint-free cloth • An aerosol can of air that - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 71
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 72
on running Windows Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. " in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 73
about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 74
CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check drive space, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click ( - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 75
www.gateway.com 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 76
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. a month may be adequate. Also use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start), then click Computer - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 77
it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 78
complete, depending on the size of the drive being defragmented. Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. 72 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 79
want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 80
basic tasks or click Create Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search Help box, then press ENTER. 74 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 81
computer's Windows version is not compatible with automatic transfer, you must manually move your data by using a writeable disc, flash drive, or on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 82
CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 83
com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last period). For - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 84
CHAPTER 5: Maintaining Your Computer 78 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 85
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 79 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 86
First steps If you have problems with your computer, try these instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword/phrase troubleshooting - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 87
.gateway.com Troubleshooting Troubleshooting topics are drive types" on page 27. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection instructions in the drive documentation. • Reinstall the device driver. 81 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 88
CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 89
www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk is full or write-protected" • Make sure that the write-protection tab on the upper-right corner of the diskette is down ( - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 90
Troubleshooting , see the "Customizing Windows" chapter in your online User Guide. The computer is running, but there is no picture • information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 91
www.gateway.com Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer, as shown in your setup poster. Make sure that the other end is plugged into a network router, switch, hub, or other network device. • - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 92
CHAPTER 6: Troubleshooting Your Ethernet network is running slower than you expect • If 47. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then press ENTER. A file was - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 93
information about file management, click Start, then click Help and Support. Type the phrase file management in the Search Help box, on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 94
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 91. Help For more information about troubleshooting Internet connections, click - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 95
any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. For more - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 96
replace it. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics. You see - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 97
plugging a working telephone into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages , click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. 91 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 98
in the telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 99
computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your computer. • about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 100
CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 101
to a broadband modem or network" on page 15, your online User Guide, or "Ethernet" on page 85. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 102
CHAPTER 6: Troubleshooting Printer The printer will not turn on • Make sure printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 103
add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a "Printer is out of paper" more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search Help - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 104
computer problems by following the information in "Troubleshooting" on page 81 or in the technical support pages at www.gateway.com. Problem solving a set of software and driver recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 99. - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 105
the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 106
CHAPTER 6: Troubleshooting 2 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3 Click Create system recovery discs, then - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 107
Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 103. 2 To recover software that was pre-installed, click Programs - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 108
CHAPTER 6: Troubleshooting To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 102 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 109
www.gateway.com Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc. To recover - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 110
CHAPTER 6: Troubleshooting 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 111
or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 107. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 112
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 113
www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 114
CHAPTER 6: Troubleshooting Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 115
still run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 99. 2 Insert the Windows DVD into one of your computer's DVD - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 116
computer's pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 103. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 117
of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 118
CHAPTER 6: Troubleshooting 112 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 119
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 120
of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Setting up your in the documentation before you operate your system. Retain all safety and operating instructions for future use. • Do not use this product near water or a heat - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 121
cleaning the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 122
using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 123
cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 124
Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 125
fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 126
you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with your effort. Finally, we suggest , without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 127
www.gateway.com Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 128
APPENDIX A: Legal Notices 122 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 129
memory card 31 removing memory card 31 replacing expansion 47 slots 30 troubleshooting add-in card 86 troubleshooting Ethernet 85 troubleshooting expansion card 86 troubleshooting memory card 90 types of memory cards supported 31 case opening 37 case cover 9 CD cleaning 66 copying 30 inserting - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 130
hard drive 71 deleting files and folders 69 dial-up modem 16 adjusting volume 94 connecting 9 diagnostics 93 dialing properties 91 troubleshooting 91 troubleshooting connection speed 92 digital camera locating USB port 7, 9 DIMM See memory directional keys 21, 22, 23 Disk Cleanup 69 Disk - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 131
display cleaning 65 troubleshooting 84 documentation User Guide 2 double-clicking troubleshooting 86 types 76 finding files 77 files and folders 76 Firewire port 34 folders opening 25 fragmentation 71 function keys 20, 22, 23 G Gateway contact information 3 model number 3 serial number 3 Support - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 132
files 73 checking for errors 70 checking for free space 68 defragmenting 71 deleting files and folders 69 replacing 44 scanning for errors 70 troubleshooting 87 HD DVD drive locating 7 HD-DVD playing 29 recording 30 headphone jack 7, 9 heat sink replacing 52 Hibernate mode 7 hot-swapping 34 I IEEE - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 133
Scheduler 74 media card reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 90 memory card reader 7 inserting card 31 memory card types supported 31 removing card 31 replacing 43 using 30 microphone jack 7, 9 Microsoft Certificate of Authenticity 3 model number - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 134
29 HD-DVD 29 Plug and Play devices IEEE 1394 support for 34 USB support for 34 pointer moving 24, 25 ports monitor 9 See connections VGA 9 power button 7 connector 9 Hibernate mode 7 indicator 7 source problems 14 Standby/Resume 7 troubleshooting 95 turning off computer 17 turning on computer 16 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 135
80 posture 14 reducing eye strain 13 setting up computer 13 sitting at computer 12, 14 static electricity 36 scanner installing 34 screen troubleshooting 84 screen objects getting information 25 moving 25 selecting 25 Scroll Lock indicator 20, 22, 23 scroll wheel 25 serial number 3 serial port - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 136
system identification label 3 T Task Schdeuler 74 techinal support Support 2 technical support tips before contacting 110 telephone jack 10 telephone support 110 thumbscrew 9 transferring files from old computer 75, 76 settings from old computer 75 troubleshooting add-in cards 81, 86 audio 97 cable - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 137
www.gateway.com creating restore point 107 Windows Update 66 wired Ethernet troubleshooting 85 working safely 12 131 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 138
Index 132 - Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 139
- Gateway S-5405 | 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 140
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