Gateway TC78 MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En
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- Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 2
- Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 3
This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . 5 Front 6 Left - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 4
Adjusting the display properties 56 Using the projector or monitor for a presentation 57 Chapter 5: Managing Power 59 Monitoring the battery charge 60 Recharging the battery 60 Changing batteries 61 Recalibrating the battery 62 Extending battery life 63 Maximizing battery performance 63 ii - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 5
discs 83 Recovering pre-installed software and drivers . . 85 Returning to a previous system condition . . . . . 86 Returning your system to its factory condition . 88 Chapter 8: Troubleshooting 91 Safety guidelines 92 First steps 92 Troubleshooting 93 Audio 93 Battery 93 CD drives 93 iii - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 6
106 Mouse 110 Networks (wired 111 Networks (wireless 113 Passwords 115 Power 116 Printer 116 Sound 118 Status indicators 118 Touchpad 119 Video 119 Telephone support 119 Before calling Gateway Customer Care 119 Appendix A: Legal Information 121 Index 133 iv - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 8
Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 9
on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 10
CHAPTER 1: About This Reference 4 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 12
when your notebook is connected to AC power or the battery charge is very low. Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 49. The memory card reader supports Memory - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 13
Left www.gateway.com Power connector Ethernet Monitor jack port eSATA jack (optional) HDMI out jack (optional) Express Card USB port Headphone slot Microphone jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. • Headphone with SPDIF support 7 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 14
CHAPTER 2: Checking Out Your Notebook Component Microphone jack Express Card slot Icon Description Plug a microphone into this jack. Insert one Type 54 Express Card into this slot. For more information, see "Adding and removing an Express Card" on page 51. 8 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 15
Right www.gateway.com USB port Component Icon USB port DVD drive Modem jack more information, see "Using the DVD drive" on page 46. To determine the type of drive in your notebook, examine the drive tray's plastic cover and compare the logo to those listed in "Identifying drive types" on - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 16
Back Component Icon Ventilation fan Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 17
Bottom www.gateway.com Battery Battery latch Battery lock Ventilation slots and cooling fan Component Icon Battery Battery latch Battery lock Memory bay Memory bay Hard drive bay Description Provides power when the notebook is not plugged into AC power. Slide to release the battery. For more - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 18
fan Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 19
www.gateway.com Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 20
CHAPTER 2: Checking Out Your Notebook LCD panel Microphone Webcam (optional) Component Icon Description Webcam (optional) Use to let others see who they are communicating with when making VoIP calls. For - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 21
AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad • Using the optional multimedia - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 22
to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called "laptops," do not use your notebook while it rests on your unprotected lap. Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 23
pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 24
has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 25
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 26
the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 2. Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 27
gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook modem, or Ethernet network jack. Connecting the optional dial-up modem Your notebook may have a built-in 56K modem that you can use to connect - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 28
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 29
above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 69. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 23 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 30
52. Tip See the documentation that came with each device for its setup instructions. 5 To open the main menu, click (Start). From that menu, User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 31
www.gateway.com Hibernate mode is an alternative to Sleep mode. In Hibernate mode, your notebook is turned completely off. When you wake your notebook from Hibernate mode, however, the programs that were running when your notebook entered Hibernate mode are running just as you left them. To put - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 32
does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds. Using the status indicators Important If none of the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 33
www.gateway.com Indicator Icon Hard drive or disc drive Wireless network Bluetooth Caps lock A Caps lock is turned on. • LED off - Caps lock is turned off. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 34
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 35
www.gateway.com System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 36
monitor or projector (a monitor or projector must be plugged into the monitor port or HDMI port on your notebook) • Both displays at the same time For more information, see "Viewing the display on a projector, brightness setting. Important: Using this feature will affect battery performance. 30 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 37
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 38
mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may have received your notebook with the EZ Pad - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 39
www.gateway.com To... Start a program or open a file or folder. Do this... Access a shortcut menu or find more left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. 33 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 40
CHAPTER 3: Setting Up and Getting Started Using the optional multimedia panel Multimedia panel for select models Play/Pause Stop Next Previous Capacitive volume control Mute Button Description Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Next-Skips ahead one CD track - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 41
www.gateway.com Using the webcam You can use the webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Webcam 35 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 42
Assistant. Tip For more information about using the webcam while using an Internet chat service, see the help for that service. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and Center, see "Using the Windows Mobility Center" in your online User Guide. 38 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 43
www.gateway.com Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 44
CHAPTER 3: Setting Up and Getting Started 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 45
.com Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio communication. Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 46
• Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 47
www.gateway.com Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight. 43 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 48
CHAPTER 3: Setting Up and Getting Started 44 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 49
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 45 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 50
CHAPTER 4: Using Drives and Accessories Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 51
www.gateway.com If your drive has this This is your drive logo... type... and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your notebook's delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 52
CHAPTER 4: Using Drives and Accessories Using a tray-load DVD drive [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 53
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using an eSATA (external SATA) hard drive To connect your eSATA hard drive - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 54
and Accessories Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: 1 Click (Start), then - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 55
slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert an Express Card while your notebook is running. If your Express Card does not work after hot-swapping, see the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 56
you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port. When you - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 57
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 58
an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 59
www.gateway.com 3 Plug the other end of the VGA cable into the monitor port on your notebook. -ORPlug the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 60
or television. Important If a monitor, projector, or television is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode. Adjusting the display properties If the Center, see "Using the Windows Mobility Center" in your online User Guide. 56 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 61
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the monitor, projector, or television as a "mirror" (duplicate) of the notebook display (both displays have the same - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 62
about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such giving the presentation, click Turn off to return to your standard notebook settings. 58 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 63
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings 59 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 64
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 65
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 66
does not have this utility in BIOS, use the non-BIOS procedure. To recalibrate the battery using BIOS: 1 Connect the AC adapter, then turn on your notebook. 2 As soon as your notebook starts and you see a startup screen, press F2. The BIOS Setup utility opens. 3 Open the Advanced menu. 4 Highlight - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 67
the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 2. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 68
than one complete discharge, and recharging a partially charged lithium-ion battery does not cause harm because there is no memory. Conserving battery power To conserve power while using the battery to power your notebook: • Turn off wireless networking and Bluetooth. • Dim the display as low - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 69
of power. • Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see "Recharging the battery" on page 60. Tip For more information about traveling with your notebook, see "Traveling with Your Notebook" on page 71. Using alternate - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 70
CHAPTER 5: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook's battery: • Sleep - while your notebook is in Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off. • Hibernate - (also called - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 71
www.gateway.com When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook ...and you want ...then is... to... On Enter Sleep or Press FN+F3. Hybrid Sleep mode On Enter Click (Start), Hibernate click the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 72
the other two power plans. • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 73
www.gateway.com Changing advanced settings Advanced power settings let you assign plan. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 74
the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER. 70 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 75
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 71 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 76
it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 77
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 78
to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must set the supervisor password - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 79
, you are prompted to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 80
and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 76 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 81
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 77 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 82
not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 83
cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts of your system. Do not use household - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 84
on the screen), and wipe the screen with the cloth. Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge. Do not expose - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 85
sold at clearance prices. While it makes sense to have 2 or 3 extra batteries, so that you always have a fresh one charged up and ready to go, if you buy batteries and store them for years, they may not work when you decide to use them. Consider removing the battery from your notebook when running - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 86
CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 91 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software ( - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 87
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 88
CHAPTER 7: Maintaining Your Notebook The Create Backup Disc dialog box opens. This dialog box a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, insert a new disc when prompted, then click OK. Continue - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 89
did not come pre-installed on your computer, follow the instructions provided with the device. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If you are recovering from your - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 90
Notebook 3 Click Contents. A list of software and device drivers opens . In most cases of hard-to-resolve software problems, you can return to one of these restore points device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 91
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 92
7: Maintaining Your Notebook Returning your system to its factory condition In case your computer experiences problems that are not all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 93
files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 94
CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 95
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 91 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 96
screws, then replace the battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 97
fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 98
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non- - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 99
For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 100
• Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 81. An audio CD - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 101
drive's regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 102
Troubleshooting Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 111. Express Cards You installed an Express Card and now your notebook is having problems Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a file - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 103
. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 104
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 106. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 105
open on your notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 106
This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 107
notebook to a stereo system to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 108
Troubleshooting quality picture, and support higher screen resolutions. The notebook detects whether you are using a VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 109
www.gateway. The computer without Media Center must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 110
CHAPTER 8: Troubleshooting You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 111
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 112
wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 113
www.gateway.com Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 114
the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. The modem is noisy when it dials and connects • When - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 115
Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 116
your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your to access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, troubleshooting information. 112 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 117
www.gateway.com Networks (wireless) You turned wireless networking on, but it takes a to increase the signal strength. Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 118
CHAPTER 8: Troubleshooting You are in a wireless network, you can see the network, but on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously accessed - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 119
your online User Guide. • If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. 115 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 120
sure that the battery is calibrated correctly. For instructions on recalibrating your battery, see "Recalibrating the battery" on page 62. • Let the battery return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 121
gateway but will not print • Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. • Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 122
for instructions for adding additional memory Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER. You are not getting sound from the built-in speakers • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 123
that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 124
description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The Setup Guide includes the Gateway Customer Care telephone - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 125
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 121 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 126
line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards instructions marked on the notebook and in the documentation before you operate your notebook. Retain all safety and operating instructions for future use. • Do not use this notebook - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 127
not operate properly when the operating instructions are followed. • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 128
contact Gateway for service. drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices. Since your notebook - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 129
gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part used in accordance with the instructions, may cause harmful interference to - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 130
notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • AJ2 • AJ6 • AJ2A / AJ2B • AJ6A / AJ6B This device complies with Part which is Part 68-compliant. See installation instructions for - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 131
device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A radio LAN your notebook may have been equipped with operates in the same - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 132
output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. Operation cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 133
manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 134
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 135
No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has or registered trademarks of their respective companies. Macrovision statement If your notebook has a DVD drive and an analog TV Out port, the - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 136
APPENDIX A: Legal Information 132 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 137
80 locating 11 managing power 64 maximizing performance 63 monitoring charge 60 recalibrating 62 recharging 18, 60 release latch 11 replacing 61 storing 81 troubleshooting 116 bays battery 61 hard drive 12 memory 11 BIOS Setup utility 62 Bluetooth system key 30 turning off 30, 42 turning on 30, 42 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 138
card 50 memory card slot 6 memory cards supported 50 removing Express Card 51 removing memory card 50 slots 49, 51 troubleshooting Express Card 98 troubleshooting memory card 106 CD cleaning 81 controlling playback 34 eject button 47, 48 inserting 47, 48 manual eject hole 47, 48 CD drive See DVD - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 139
video camera connecting 49 directional keys 28 diskette troubleshooting 94 diskette drive troubleshooting 94 display brightness 38 switching 30 troubleshooting 95 display properties adjusting 56 documentation User Guide 2 double-clicking 33 dragging 33 drivers re-installing 82, 85 drives DVD 46 DVD - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 140
29 folders opening 33 function keys 28 G Gateway contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 85 re-installing programs 85 re-installing software 85 136 H hard drive bay 12 indicator 27 troubleshooting 99 HDMI (TV) out jack 7 HDMI port - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 141
gateway.com cleaning 79 connecting 27 features 27 keys 27 locating 13 troubleshooting 2 latch battery 11 LCD panel cleaning 80 switching display 30 troubleshooting 95 LCD/ troubleshooting 105 memory card reader inserting card 50 locating 6 memory cards supported 50 removing card 50 troubleshooting - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 142
support battery life 63 Hibernate mode 66 Hybrid Sleep mode 29, 66 indicator 6, 24 international adapter 75 management 59, 64 plans 67 Sleep mode 24, 29, 66 source problems 20 SpeedStep settings 67 status indicator 6 surge protector 20 troubleshooting 116 turning off notebook 24 turning on notebook - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 143
57 troubleshooting 119 using 30, 57 Properties button 36 R radio approval authorities 73 radio frequency wireless connections 73 rebooting notebook 25 recalibrating battery 62 recharging battery 60 recovering defaults 88 drivers 82, 85 programs 82, 85 software 82, 85 system 82 with Gateway Recovery - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 144
82, 85 sound adjusting 39 controls 39 muting 34, 39 troubleshooting 118 speakers jack 7 SpeedStep technology 67 Start camera button 36 starting notebook 23 programs 33 startup password 74 status indicator wireless Ethernet 27 status indicators battery charge 6, 60 Caps Lock 27 drive activity 27 hard - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 145
gateway resolution 95 sound 118 status indicators 118 technical support 119 telephone support 119 touchpad 119 video 119 Web site troubleshooting 119 VGA port 7 video camera connecting 49, 53 volume adjusting 39 adjusting modem 110 controls 39 muting 34, 39 troubleshooting 118 W waking up notebook - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 146
Index using while traveling 73 wireless network troubleshooting 113 working safely 16 142 - Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 147
- Gateway TC78 | MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 148
MU.W8600.001 MAN SJM40 REF GDE R0
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