Gateway Virus User Guide
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- Gateway Virus | User Guide - Page 1
your Gateway computer user'sguide Customizing Troubleshooting - Gateway Virus | User Guide - Page 2
- Gateway Virus | User Guide - Page 3
from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop - Gateway Virus | User Guide - Page 4
Adding icons to the desktop 35 Identifying window items 36 Working with files and folders 38 57 Accessing your Internet account 58 Using the World Wide Web 59 Connecting to a Web site 60 Downloading files 61 Using e-mail 62 Sending e-mail 62 Checking your e-mail 63 6 Sending and Receiving - Gateway Virus | User Guide - Page 5
camera 113 Connecting a digital video camera 114 Creating video DVDs 114 Using the optional diskette drive 116 Using the optional media card reader 117 Media card types 117 Using a media card 118 8 Customizing Your Computer 119 Adjusting the screen and desktop settings 120 Adjusting the - Gateway Virus | User Guide - Page 6
and using Hibernate mode 134 Setting up an uninterruptible power supply 136 9 Networking Your Computer 139 Benefits of networking 140 Sharing a single Internet connection 140 Sharing drives 140 Sharing peripheral devices 141 Streaming audio and video files 141 Playing multi-player games 141 - Gateway Virus | User Guide - Page 7
the case 196 Replacing the side panel 196 Replacing the front bezel 197 Adding or replacing a CD, DVD, or diskette drive 198 Replacing the hard drive 203 Adding or replacing add-in cards 206 Installing memory 208 Replacing the system battery 212 Replacing the power supply 214 Replacing the - Gateway Virus | User Guide - Page 8
220 First steps 220 Software support tools 221 Troubleshooting 222 Add-in cards 222 CD, DVD, or recordable drives 222 Cleaning CDs and DVDs 224 Computer 224 File management 225 Hard drive 225 Internet 226 Keyboard 228 Memory 228 Modem 229 Monitor 233 Mouse 235 Power 235 Printer 236 - Gateway Virus | User Guide - Page 9
This chapter introduces you to the basic features of your Gateway computer. Read this chapter to learn: ■ How to identify the features of your computer ■ How to locate your computer's model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications - Gateway Virus | User Guide - Page 10
Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. CD/DVD drive Media card reader Diskette drive Hard drive indicator IEEE 1394 port USB ports Reset button Power indicator Power button 2 www.gateway.com - Gateway Virus | User Guide - Page 11
. You can also use the reader to transfer data between your computer and a device that uses media cards, such as a PDA, MP3 player, or cellular telephone. Use this drive for 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another - Gateway Virus | User Guide - Page 12
Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch PS/2 mouse port PS/2 keyboard port USB ports Serial port USB ports Monitor ports Audio jacks Modem jack Thumbscrew Parallel port Ethernet ( - Gateway Virus | User Guide - Page 13
States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in (network) jack Telephone jack Remove these screws before opening the case. Plug a parallel device (such as a printer) into this www.gateway.com 5 - Gateway Virus | User Guide - Page 14
model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the back - Gateway Virus | User Guide - Page 15
your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in Help and Support or visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional - Gateway Virus | User Guide - Page 16
you can view and edit on your computer. For more information, see "Connecting a digital video camera" on page 114. A scanner copies an image, such as a graphic or document, then stores the copy in printer, you can print pictures, banners, and greeting cards, as well as documents. 8 www.gateway.com - Gateway Virus | User Guide - Page 17
programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total - Gateway Virus | User Guide - Page 18
Chapter 1: Checking Out Your Gateway Computer 10 www.gateway.com - Gateway Virus | User Guide - Page 19
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11 - Gateway Virus | User Guide - Page 20
the computer display or shine directly into your eyes. ■ Position the computer desk and computer so you can avoid glare on your computer display computer display. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer - Gateway Virus | User Guide - Page 21
. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up your computer so the display is no higher than eye level, the display controls Set paper holders at the same height and distance as the computer display. www.gateway.com 13 - Gateway Virus | User Guide - Page 22
Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. 14 www.gateway.com - Gateway Virus | User Guide - Page 23
a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see "Setting up an uninterruptible power supply" on page 136. www.gateway.com - Gateway Virus | User Guide - Page 24
computer. Power button 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. 16 www.gateway - Gateway Virus | User Guide - Page 25
Turning off your computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We - Gateway Virus | User Guide - Page 26
restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power - Gateway Virus | User Guide - Page 27
Windows. Move the cursor up, down, right, or left. Use these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 19 - Gateway Virus | User Guide - Page 28
of the CD or DVD. Stop Next Volume down Stop the play of the CD or DVD. Move to the next CD track or DVD chapter. Decrease the volume. Volume up Increase the volume. Mute Turn off all sound. My Documents Open the My Documents folder. Help Open online help. 20 www.gateway.com - Gateway Virus | User Guide - Page 29
Special-function buttons Icons E-mail Press to... Open your e-mail program. Search Open online search. Internet Open your Web browser. Multifunction keyboard www.gateway.com 21 - Gateway Virus | User Guide - Page 30
2: Getting Started Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move to move through a document. This feature is not available in all programs. 22 www.gateway.com - Gateway Virus | User Guide - Page 31
object. Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and - Gateway Virus | User Guide - Page 32
computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time. Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. Help and Support - Gateway Virus | User Guide - Page 33
3 Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ Help and Support ■ Online help ■ Gateway Web site 25 - Gateway Virus | User Guide - Page 34
Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start - Gateway Virus | User Guide - Page 35
. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com 27 - Gateway Virus | User Guide - Page 36
. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see "Using the Internet" on page 55. Using eSupport The eSupport site is divided into five major areas: ■ Support Home ■ Downloads ■ Contact Us ■ Account Info ■ PC Tools Each of - Gateway Virus | User Guide - Page 37
have. Click Support Home, then click General Tutorials to access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By - Gateway Virus | User Guide - Page 38
Chapter 3: Getting Help 30 www.gateway.com - Gateway Virus | User Guide - Page 39
4 Windows Basics Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 31 - Gateway Virus | User Guide - Page 40
. Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box , then click the arrow. 32 www.gateway.com - Gateway Virus | User Guide - Page 41
icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing , files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open your computer. For instructions on how to use the Recycle Bin, see - Gateway Virus | User Guide - Page 42
menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2 to open it. Help and Support For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start - Gateway Virus | User Guide - Page 43
Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Help and Support For more information about desktop icons, click Start, then click Help and Support. Type the keyword desktop icons in the Search box , then click the arrow. www.gateway.com 35 - Gateway Virus | User Guide - Page 44
items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Title bar Menu bar Close Maximize Minimize 36 www - Gateway Virus | User Guide - Page 45
expands the active window to fit the entire computer display. Clicking the maximize button again restores the window to its former size. Clicking as Print or Save. Help and Support For more information about windows, click Start, then click Help and Support. Type the keyword window in the Search - Gateway Virus | User Guide - Page 46
. A computer almost always has more than one drive. Each drive has a letter, for example, Local Disk (C:) for the hard drive. You may also have more drives such as a CD or DVD drive. To view the drives on your computer: ■ Click Start, then click My Computer on the Start menu. Drives 38 www.gateway - Gateway Virus | User Guide - Page 47
the contents of this drive. Help and Support For more information about files and folders, click Start, then click Help and Support. Type the keyword files and folders in -that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files www.gateway.com 39 - Gateway Virus | User Guide - Page 48
Start, then click My Computer on the Start menu. 2 Double-click the drive where you want to put the new folder. Typically, Local Disk (C:) is your hard drive icon. Help and Support For more information about creating files and folders, click Start, then click Help and Support. Type the keyword - Gateway Virus | User Guide - Page 49
" on page 46. 2 Right-click (press the right mouse button) the file or folder that you want to copy. A pop-up menu opens on the desktop. 3 Click Copy on the pop-up menu. 4 Open the destination folder. 5 With the pointer inside the destination folder, right-click. 6 Click Paste. A copy of the - Gateway Virus | User Guide - Page 50
button) the file or folder that you want to move. A pop-up menu opens on the desktop. 3 Click Cut on the pop-up menu. 4 Open the destination folder. 5 With the is removed from its old location. Help and Support For more information about copying files and folders or moving files and folders, - Gateway Virus | User Guide - Page 51
In My Computer or Windows Explorer, click the files or folders that you want to delete. For instructions on how to and Support For more information about deleting files and folders, click Start, then click Help and Support. want to restore. For instructions on how to select multiple files and folders, see - Gateway Virus | User Guide - Page 52
in the bin. These files cannot be restored. 1 Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens. 2 Click Recycle Bin. Help and Support For more information about emptying the Recycle Bin, click Start, then click Help and Support. Type the keyword emptying gateway.com - Gateway Virus | User Guide - Page 53
for a file: 1 Click Start, then click My Computer. The My Computer window opens. 2 Double-click the drive or folder that or folder you want. Help and Support For more information about browsing for files and folders, click Start, then click Help and Support. Type the keyword files and folders - Gateway Virus | User Guide - Page 54
remember where they are stored on your hard drive, you can use the Search utility to search by: ■ Name or part of a name ■ Creation date ■ Modification date ■ File type ■ Text contained in the file ■ Time period in , or deleted directly from the list in the results window. 46 www.gateway.com - Gateway Virus | User Guide - Page 55
and folders. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window. all files and folders of that name. ■ If you type part of the name, Search will list all of the file and folder names containing the letters you - Gateway Virus | User Guide - Page 56
by double-clicking the name in the list. Help and Support For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box , then the file. ■ Type of file, such as a program or a text document. 48 www.gateway.com - Gateway Virus | User Guide - Page 57
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening document. Use the menus and toolbar buttons at the top of the window to format the document. www.gateway.com 49 - Gateway Virus | User Guide - Page 58
, browse through the folders listed below the Save in list. 3 Type a new file name in the File name box. 4 Click Save. Help and Support For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the arrow. 50 www - Gateway Virus | User Guide - Page 59
the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens. Help and Support For more information about opening documents, click Start, then click Help and Support. Type the keyword opening files in the Search box , then click the arrow. www - Gateway Virus | User Guide - Page 60
a document, you must have a printer connected to your computer or have access to a network printer. For more information about OK. The document prints. Help and Support For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the Search - Gateway Virus | User Guide - Page 61
graphic Click the item, then press CTRL + C. Cut a file, folder, text, or graphic Click the item, then press CTRL + X. Paste a file, folder, text, or graphic TAB. Help and Support For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type the keyword - Gateway Virus | User Guide - Page 62
Chapter 4: Windows Basics 54 www.gateway.com - Gateway Virus | User Guide - Page 63
Wide Web. Read this chapter to learn how to: ■ Set up and access an Internet account using America Online® ■ Connect to a Web site using a browser ■ Download files from the Internet ■ Send and receive e-mail using America Online 55 - Gateway Virus | User Guide - Page 64
network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP). Cable your computer, see "Back" on page 4. Internet Servers store information so other computers can access it from the Internet. Your computer - Gateway Virus | User Guide - Page 65
follow these instructions to set up and connect to your account. To set up a different ISP service or to transfer an existing account to this computer, contact on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. www.gateway.com 57 - Gateway Virus | User Guide - Page 66
the time that you are connected, even if you are not at your computer. If you are using a service other than America Online, check with your ISP for the correct procedure for disconnecting. Help and Support For general information about using Internet accounts, click Start, then click Help and - Gateway Virus | User Guide - Page 67
Microsoft Internet Explorer (which comes installed on your new computer), Netscape Navigator, or the browser built into America Online site. You can access Web sites to shop, track investments, read the news, download programs, and much more. You can explore a Web site or visit other gateway.com 59 - Gateway Virus | User Guide - Page 68
www.gateway.com), then click GO on the browser address bar. - OR - On the current Web page, click a link to a Web site. The Web browser locates the server computer on the Internet, downloads (transfers) data to your computer, and displays the page on the site that you requested. Help and Support - Gateway Virus | User Guide - Page 69
If applicable, follow the instructions provided on the Web site to run or install the program. Help and Support For more information about downloading files, click Start, then click Help and Support. Type the keyword downloading files in the Search box , then click the arrow. www.gateway.com 61 - Gateway Virus | User Guide - Page 70
minutes. An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that "hosts" that user. Your e-mail address is assigned when you sign is sent over the Internet to the e-mail address you specified. 62 www.gateway.com - Gateway Virus | User Guide - Page 71
e-mail For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail, click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www - Gateway Virus | User Guide - Page 72
Chapter 5: Using the Internet 64 www.gateway.com - Gateway Virus | User Guide - Page 73
fax cover page template ■ Fax a document you scanned or created in another program ■ Receive, view, and print a fax Help and Support For more information about sending and receiving faxes, click Start, then click Help and Support. Type the keyword Fax in the Search box , then click the arrow. 65 - Gateway Virus | User Guide - Page 74
computer, Fax was not installed. You need to install Fax from your blue Operating System CD. To install Fax: 1 Insert the blue Operating System CD in your CD Windows Components. The Windows Components Wizard opens. 3 Click Fax Services, then click Next. 4 Click Finish to exit the Windows Components - Gateway Virus | User Guide - Page 75
configuring Fax Configuring Fax Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required then click Next. The Select Device for Sending or Receiving Faxes screen opens. www.gateway.com 67 - Gateway Virus | User Guide - Page 76
characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. 8 Click Next. 9 If you set up your computer to receive faxes, type the receiving fax identifier information, then click Next. This identifier information is required by law and can be the same - Gateway Virus | User Guide - Page 77
Sending a simple fax 10 If you set up your computer to receive faxes, select a folder you want to store received faxes in and a printer you want to print received faxes on, to use the area code for your recipient, click Use dialing rules to type the full ten-digit fax number. www.gateway.com 69 - Gateway Virus | User Guide - Page 78
to send the fax and a priority for the fax, then click Next. The Completing the Send Fax Wizard screen opens. 11 Click Finish. 70 www.gateway.com - Gateway Virus | User Guide - Page 79
dialog box opens with your personal cover pages folder already in the Save in list. 6 Type the new cover page template name. 7 Click Save. www.gateway.com 71 - Gateway Virus | User Guide - Page 80
. 4 Click Print or OK. The Send Fax Wizard opens. 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 69. Faxing a scanned document To fax a document that . 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 69. 72 www.gateway.com - Gateway Virus | User Guide - Page 81
Console. The Fax Console opens. 2 Click Outbox, then right-click the fax you want to cancel. 3 Click Delete to cancel the fax. 4 Click Yes. www.gateway.com 73 - Gateway Virus | User Guide - Page 82
tab, then click Properties. The Modem dialog box opens. 5 Specify the number of retries and the amount of time between retries. 6 Click OK. 74 www.gateway.com - Gateway Virus | User Guide - Page 83
Automatically cancelling a fax Automatically cancelling a fax If your computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. the Automatically delete failed faxes after check box and specify the number of days. 7 Click OK. www.gateway.com 75 - Gateway Virus | User Guide - Page 84
Chapter 7: Sending and Receiving Faxes 76 www.gateway.com - Gateway Virus | User Guide - Page 85
and play audio files ■ Use Windows Media Player ■ Use the CD or DVD drive ■ Play CDs and DVDs ■ Use MusicMatch ■ Use a recordable drive to create CDs ■ Use a diskette drive ■ Attach a digital camera or a digital video camera to your computer ■ Use the optional media card reader to read from media - Gateway Virus | User Guide - Page 86
the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. Devices. The Sounds and Audio Devices Properties dialog box opens. 78 www.gateway.com - Gateway Virus | User Guide - Page 87
. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.com 79 - Gateway Virus | User Guide - Page 88
audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see "Checking Out Your Gateway Computer" on page 1. 2 Click - Gateway Virus | User Guide - Page 89
the file by clicking (play), then stop playing the file by clicking (stop). Help and Support For more information about making or playing an audio recording, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box , then click the arrow - Gateway Virus | User Guide - Page 90
the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For Programs, then click Windows Media Player. The Windows Media Player opens. Video file information Video screen Play Stop 82 www.gateway.com - Gateway Virus | User Guide - Page 91
Playing audio and video files with the Windows Media Player 2 Click File, then the file by clicking (stop). Help and Support For more information about playing audio and video using the Windows Media Player, click Start, then click Help and Support. Type the keyword Media Player in the Search - Gateway Virus | User Guide - Page 92
audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD-RW, DVD+R, or DVD+RW discs. This drive can also read DVD-ROM and DVD-RAM discs. For more information, see "Creating CDs and DVDs" on page 97. 84 www.gateway.com - Gateway Virus | User Guide - Page 93
Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. Manual eject hole Activity indicator Eject button 2 Place the disc in the - Gateway Virus | User Guide - Page 94
You can also use MUSICMATCH to listen to CDs. For more information, see "Using MUSICMATCH" on page 88. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a CD: 1 Insert a CD into the CD or DVD drive. 2 If a dialog box opens with - Gateway Virus | User Guide - Page 95
3 When the media player opens, click (play). Listening to CDs Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see "Adjusting the volume" on page 78. www.gateway.com 87 - Gateway Virus | User Guide - Page 96
on using MUSICMATCH, see its online help. Playing CDs You can use the MUSICMATCH program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a music CD: 1 To have MUSICMATCH automatically list the album - Gateway Virus | User Guide - Page 97
Using MUSICMATCH 3 If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The musicmatch window opens, the CD begins playing, and the names . The musicmatch window opens, the CD begins playing, and the names of the music tracks appear in the playlist area. www - Gateway Virus | User Guide - Page 98
computer's hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally compressing high-fidelity music into compact files without noticeably sacrificing quality. MP3 files end in the file extension .MP3. Important Some music CDs have copy protection software. You cannot copy tracks - Gateway Virus | User Guide - Page 99
want to record. 7 Click Start. 8 When a message appears that tells you the CD drive needs to be configured, click OK. After the drive is configured, MUSICMATCH records track as it is recorded. Editing track information After you add a CD track as an MP3 file to your music library, you can edit the track's - Gateway Virus | User Guide - Page 100
track title, lead artist, album, and genre. 6 Click OK. The new track information appears in the MUSICMATCH playlist, music library, and recorder window. 92 www.gateway.com - Gateway Virus | User Guide - Page 101
connected to the Internet, MP3 files that you download are automatically added to your music library. Caution During the download process, MP3 files may become corrupt. If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com 93 - Gateway Virus | User Guide - Page 102
open a column list, then click the category that you want to display in the column. 4 When you have finished selecting categories, click OK. 94 www.gateway.com - Gateway Virus | User Guide - Page 103
online help. Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. If your computer has a DVD drive, you can play - Gateway Virus | User Guide - Page 104
then click DVD Player. The InterVideo DVD Player video screen and control panel open. -OR- To the InterVideo DVD Software disc into your DVD drive and follow the on-screen instructions. 4 Insert a and Support For more information about playing DVDs, click Start, then click Help and Support. Type - Gateway Virus | User Guide - Page 105
law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com 97 - Gateway Virus | User Guide - Page 106
Chapter 6: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 98 www.gateway.com - Gateway Virus | User Guide - Page 107
Insert the music CD or data CD or DVD you want to copy into your recordable drive. If you have two drives, insert the disc in your non- that contains your source disc. 5 Click the arrow to open the Destination drive list, then click your recordable drive. 6 If you have two CD or DVD drives, - Gateway Virus | User Guide - Page 108
Chapter 6: Using Multimedia 7 Click Burn. The Nero's Title and CD Database dialog box opens. 100 www.gateway.com - Gateway Virus | User Guide - Page 109
are using two drives, Nero Express copies the tracks from the source disc to the blank, recordable disc. 9 If you are using one drive, a message prompts you to insert a CD or DVD. Remove the source CD or DVD, insert a blank, writable CD or DVD, then wait for the message box to close. Nero Express - Gateway Virus | User Guide - Page 110
DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert a blank, writable CD or DVD into your recordable drive. 3 If a dialog box opens, click Take no action, then click OK. 4 Move your pointer over Data, then click Data Disc. The Disc Content screen opens. 102 www.gateway.com - Gateway Virus | User Guide - Page 111
Creating CDs and DVDs 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. www.gateway.com 103 - Gateway Virus | User Guide - Page 112
the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit - Gateway Virus | User Guide - Page 113
, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 If an Audio CD dialog box opens, click Take no action, then click OK. 4 Click More. The Nero Toolbar opens. www.gateway.com 105 - Gateway Virus | User Guide - Page 114
Chapter 6: Using Multimedia 5 Click the Save Tracks icon. The Nero's Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 106 www.gateway.com - Gateway Virus | User Guide - Page 115
Creating CDs and DVDs 7 If a message box opens, click OK. The Save Tracks dialog box opens. 8 Click the arrow button to open the Output file CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.com 107 - Gateway Virus | User Guide - Page 116
and you can view all files on your computer. ■ MP3 Disc to create a CD using MP3 files. You can play the CD on your computer or a player that supports MP3 files. ■ WMA disc to create a CD using WMA files. You can play the CD on your computer or a player that supports WMA files. 108 www.gateway.com - Gateway Virus | User Guide - Page 117
The screen you use to add files opens. Creating CDs and DVDs www.gateway.com 109 - Gateway Virus | User Guide - Page 118
to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. 110 www.gateway.com - Gateway Virus | User Guide - Page 119
the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit - Gateway Virus | User Guide - Page 120
to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more. ■ Nero Cover - Gateway Virus | User Guide - Page 121
the Scanner and Camera Wizard, click Start, then click Help and Support. Type the keyword digital picture in the Search box , then click the arrow. Tips & Tricks See Do More With Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then - Gateway Virus | User Guide - Page 122
Pinnacle Expression CD. Insert the CD into your CD or DVD drive and follow the instructions in the setup wizard. For more information on using Pinnacle Expression, see its online help and the online guide located on the program CD. Important We recommend that you do not use your computer for other - Gateway Virus | User Guide - Page 123
drive. You cannot use a DVD-RAM disc to create a video DVD. 2 If a CD Drive dialog box opens, click Take no action, then click OK. 3 Use Pinnacle Expression to create video DVDs. After you connect your digital camcorder to your computer, creating a video DVD typically consists of three basic steps - Gateway Virus | User Guide - Page 124
(sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the - Gateway Virus | User Guide - Page 125
card types The media card reader supports the following card types. ■ CompactFlash® ■ IBM Microdrive™ ■ Memory Stick® ■ MultiMediaCard™ ■ Secure Digital™ ■ SmartMedia™ (3.3V only) Each slot is assigned a different drive letter, so files can be transferred from one card type to another. www.gateway - Gateway Virus | User Guide - Page 126
, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a media card: ■ Pull the media card out of the computer. Important Do not use the remove hardware to remove the media card. icon in the taskbar 118 www.gateway.com - Gateway Virus | User Guide - Page 127
information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: ■ Change screen and display settings ■ Change the background and screen saver ■ Adjust the mouse settings ■ Add, change, and switch user accounts ■ Adjust power management settings 119 - Gateway Virus | User Guide - Page 128
Computer Adjusting the screen and desktop settings You can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide a video-intensive gateway.com - Gateway Virus | User Guide - Page 129
desktop settings 4 Click the arrow button to open the Color quality list, then click the color depth you want. 5 Click OK, then click Yes. Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword - Gateway Virus | User Guide - Page 130
Chapter 7: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display The Display Properties dialog box opens. 3 Click the Settings tab. 122 www.gateway.com - Gateway Virus | User Guide - Page 131
adjusting screen resolution, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box , then click the arrow. Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box - Gateway Virus | User Guide - Page 132
Chapter 7: Customizing Your Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR - If you want to create a new color scheme as part of a desktop theme: a Click - Gateway Virus | User Guide - Page 133
Appearance and Themes. 2 Click/Double-click the Display icon. The Display Properties dialog box opens. 3 Click the Desktop tab. 4 Click a background picture in the Background list. - OR - Click Browse to select a background to open the Position list, then click Stretch or Tile. www.gateway.com 125 - Gateway Virus | User Guide - Page 134
Support. Type the keyword changing desktop background in the Search box , then click the arrow. Selecting a screen saver If your monitor is not a flat panel display, an image may get burned in on your monitor screen if you leave your computer your computer. Windows supplies a variety gateway.com - Gateway Virus | User Guide - Page 135
the Screen Saver tab. Adjusting the screen and desktop settings 4 Click the arrow button to open the to the Wait box. 8 Click OK. Help and Support For more information about selecting a screen saver, click Start, then click Help and Support. Type the keyword screen savers in the Search box - Gateway Virus | User Guide - Page 136
Chapter 7: Customizing Your Computer Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other dialog box opens. 3 Click one of the tabs to change your mouse settings. 4 Click OK to save changes. 128 www.gateway.com - Gateway Virus | User Guide - Page 137
User Accounts window opens. 3 Follow the on-screen instructions to add, delete, or modify a user account. Help and Support For more information about user accounts, click Start, then click Help and Support. Type the keyword user accounts in the Search box , then click the arrow. www.gateway.com - Gateway Virus | User Guide - Page 138
Chapter 7: Customizing Your Computer To switch user accounts: 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 Click Switch User. The Windows Welcome screen opens. 3 Click the user account that you want to use. When you switch between user accounts, any programs that were - Gateway Virus | User Guide - Page 139
Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive. If power is interrupted, the information is lost. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to - Gateway Virus | User Guide - Page 140
Chapter 7: Customizing Your Computer Changing power settings You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings. Power schemes (groups of - Gateway Virus | User Guide - Page 141
Turn off hard disks list, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the - Gateway Virus | User Guide - Page 142
Chapter 7: Customizing Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 134 www.gateway.com - Gateway Virus | User Guide - Page 143
3 Click the Hibernate tab. Power management 4 Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box. 5 Click OK. www.gateway.com 135 - Gateway Virus | User Guide - Page 144
Turn Off Computer. Press and hold SHIFT, then click Hibernate. Help and Support For more information about using Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box , then click the arrow. Setting up an uninterruptible power supply To install - Gateway Virus | User Guide - Page 145
UPS device is attached. 7 Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box , then click the arrow. www.gateway.com 137 - Gateway Virus | User Guide - Page 146
Chapter 7: Customizing Your Computer 138 www.gateway.com - Gateway Virus | User Guide - Page 147
lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: ■ Benefits of using a network in your home, small office, or home office ■ Types of network connections ■ Purchasing additional network - Gateway Virus | User Guide - Page 148
computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer line for your second computer and paying for a second Internet service provider (ISP) account. Help and Support For more information about sharing - Gateway Virus | User Guide - Page 149
video files on any networked computer, then play them on any of the other computers or devices connected to your network. This process is called streaming. Help and Support Help and Support For more information about playing multi-player games, click Start, then click Help and Support. Type the - Gateway Virus | User Guide - Page 150
Chapter 11: Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network - Gateway Virus | User Guide - Page 151
a permit and hire a licensed installer. ■ Install an Ethernet card in each of your desktop computers (if your computers do not already have built-in Ethernet jacks) ■ Install an Ethernet PC Card in each of your computers (if your computers do not already have built-in Ethernet jacks) ■ Install an - Gateway Virus | User Guide - Page 152
a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached Ethernet, see "Using a wireless Ethernet network" on page 146. 144 www.gateway.com - Gateway Virus | User Guide - Page 153
Ethernet network you need: ■ An Ethernet jack on each desktop computer, notebook, and tablet PC. - OR - An Ethernet card (also called network interface cards or NICs) installed in each desktop computer. - OR - An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router - Gateway Virus | User Guide - Page 154
Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet network. A wireless Ethernet network allows you the freedom to move about your home or office with your notebook or tablet PC - Gateway Virus | User Guide - Page 155
natural obstructions such as walls, floors, and doors. The two most common types of wireless Ethernet networks are access point and peer-to-peer. www.gateway.com 147 - Gateway Virus | User Guide - Page 156
the access point using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter. Cable/DSL modem a wired Ethernet, see "Using a wired Ethernet network" on page 143. 148 www.gateway.com - Gateway Virus | User Guide - Page 157
card installed in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR - A notebook or tablet PC with wireless Ethernet built-in - OR - A wireless Ethernet PC Card at the speed of the slower IEEE 802.11b components. www.gateway.com 149 - Gateway Virus | User Guide - Page 158
wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly - Gateway Virus | User Guide - Page 159
network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does - Gateway Virus | User Guide - Page 160
The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click Start, All Programs, then click Gateway Documentation. 152 www - Gateway Virus | User Guide - Page 161
10 Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one. Read this chapter to learn - Gateway Virus | User Guide - Page 162
settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard , then click Files and Settings Transfer Wizard. Help and Support For more information about using the Files and Settings Transfer Wizard, click - Gateway Virus | User Guide - Page 163
the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files. 4 Copy your personal data files to removable media or to another computer on your network. www.gateway.com - Gateway Virus | User Guide - Page 164
Moving from Your Old Computer You can often identify different data file types by looking at the file's extension (the part of the file name " on page 46. Help and Support For more information about finding files, click Start, then click Help and Support. Type the keyword searching for files - Gateway Virus | User Guide - Page 165
computer to your new one. Setting up your ISP ■ If your current Internet service provider (ISP) software came preinstalled on your new computer current ISP software is not preinstalled on your new computer, locate their software, and install it on your new computer. ■ instructions. Help and Support - Gateway Virus | User Guide - Page 166
usually require your original software installation CDs. If you have trouble after you install the software for your old devices, you can use System Restore to restore your computer's previous settings. Help and Support For information about restoring your computer's previous settings, click Start - Gateway Virus | User Guide - Page 167
the on-screen instructions. Help and Support For more information about installing a printer, click Start, then click Help and Support. Type the keyword installing a printer in the Search box , then click the arrow. See your peripheral device's user guide for installation information and - Gateway Virus | User Guide - Page 168
finance software, graphics programs, or games. Spend some time going through your old computer's Start and Programs menus, making note of any programs you want to install on your new computer. Locate your original program installation CDs and installation guides. Your original CDs and guides should - Gateway Virus | User Guide - Page 169
11 Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer 161 - Gateway Virus | User Guide - Page 170
To extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep your - Gateway Virus | User Guide - Page 171
drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase X X X X X X X X X X X X X X X See... page 164 page 167 page 168 page - Gateway Virus | User Guide - Page 172
your computer from a virus by: ■ Using the Norton® AntiVirus program to check files and programs that are attached to e-mail messages, or downloaded viruses. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the - Gateway Virus | User Guide - Page 173
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.com 165 - Gateway Virus | User Guide - Page 174
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and instructions to update your Norton AntiVirus program with the latest virus protection files. 4 When the program has finished, click Finish. 166 www.gateway - Gateway Virus | User Guide - Page 175
utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears - Gateway Virus | User Guide - Page 176
files, to free hard drive space. To use the Windows Disk Cleanup program: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties. The Properties dialog box opens at the - Gateway Virus | User Guide - Page 177
hard drive problems. To check the hard drive for errors: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click Properties. The Properties dialog box opens. www.gateway.com 169 - Gateway Virus | User Guide - Page 178
that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Help and Support For more information about checking the hard drive for errors, click Start, then click Help and Support. Type the keyword checking for disk errors in the Search box , then - Gateway Virus | User Guide - Page 179
process and cause it to start over. To defragment the hard drive: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click Properties. The Properties dialog box opens. www.gateway.com 171 - Gateway Virus | User Guide - Page 180
Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window. Help and Support For more information about defragmenting the hard - Gateway Virus | User Guide - Page 181
more information, see "Creating CDs and DVDs" on page 97. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway's Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and Support For more information about backing - Gateway Virus | User Guide - Page 182
or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard, click Start - Gateway Virus | User Guide - Page 183
components. Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components. Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your - Gateway Virus | User Guide - Page 184
computer replace it. Cleaning the computer screen If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Warning The computer computer - Gateway Virus | User Guide - Page 185
computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway - Gateway Virus | User Guide - Page 186
Chapter 9: Maintaining Your Computer 178 www.gateway.com - Gateway Virus | User Guide - Page 187
12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service - Gateway Virus | User Guide - Page 188
Start, then click Help and Support. Type the keyword system restore in the Search box , then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device - Gateway Virus | User Guide - Page 189
your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer. You should reinstall device drivers: ■ If directed to do so while troubleshooting ■ If you see a message indicating that there is a problem with - Gateway Virus | User Guide - Page 190
, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling device drivers, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. 182 www.gateway.com - Gateway Virus | User Guide - Page 191
inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. 6 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click - Gateway Virus | User Guide - Page 192
Chapter 10: Restoring Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. Type the keyword updating drivers in the Search box , then click the arrow. Reinstalling programs If you have problems running a program or if you have - Gateway Virus | User Guide - Page 193
the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling programs, click Start, then click Help and Support. Type the keyword installing programs in the Search box , then click - Gateway Virus | User Guide - Page 194
10: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on page 222. ■ Reinstalling device drivers. For more information, see "Reinstalling device drivers - Gateway Virus | User Guide - Page 195
your computer restarts, do NOT press any key to boot from CD. 15 Follow the on-screen instructions to set your Regional and Language Options. 16 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab - Gateway Virus | User Guide - Page 196
Chapter 10: Restoring Software 19 When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close. 20 Install additional programs by following the instructions in "To reinstall programs from the Applications CD(s):" on page 184. 21 Install other software, such as - Gateway Virus | User Guide - Page 197
■ Remove and install add-in cards ■ Add memory ■ Change the battery ■ Replace system boards You must open the computer case to upgrade or replace components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician. 189 - Gateway Virus | User Guide - Page 198
you can test your computer after installation. ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer. Gathering the tools you need Some tools and supplies that you may need - Gateway Virus | User Guide - Page 199
computer case, follow these guidelines: ■ Turn off your computer. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply - Gateway Virus | User Guide - Page 200
To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 191 - Gateway Virus | User Guide - Page 201
4 Remove the two thumbscrews from the side panel cover. Opening the case Thumbscrew Thumbscrew www.gateway.com 193 - Gateway Virus | User Guide - Page 202
Chapter 11: Upgrading Your Computer 5 Slide the side panel toward the back of the computer, then pull the panel away from the computer. 194 www.gateway.com - Gateway Virus | User Guide - Page 203
Removing the front bezel Opening the case To remove the front bezel: ■ Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com 195 - Gateway Virus | User Guide - Page 204
of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches 196 www.gateway.com - Gateway Virus | User Guide - Page 205
3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. Closing the case 2 Press the bezel firmly into place. www.gateway.com 197 - Gateway Virus | User Guide - Page 206
Chapter 11: Upgrading Your Computer Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such as CD or DVD drives, and 3.5-inch drives, such as diskette drives. To add or replace a CD, DVD, or diskette drive: 1 Remove the side panel by following - Gateway Virus | User Guide - Page 207
you are replacing a drive, go to Step 6. 4 Remove the drive bay cover in the front bezel that matches the empty drive bay you are installing the drive into. To remove the cover, place the front bezel face-down, then press the two cover release tabs inward. 5 Go to Step 8. www.gateway.com - Gateway Virus | User Guide - Page 208
11: Upgrading Your Computer 6 If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable 200 www.gateway.com - Gateway Virus | User Guide - Page 209
Adding or replacing a CD, DVD, or diskette drive 7 Press the drive release latch, then slide the drive forward and out of the drive bay. 8 Set the drive jumpers on the new drive, if necessary. See the drive documentation for further instructions. 9 Install a screw into the left rear mounting screw - Gateway Virus | User Guide - Page 210
the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 12 Close the case by following the instructions in "Closing the case" on page 196. 202 www.gateway.com - Gateway Virus | User Guide - Page 211
the instructions in "Removing the side panel" on page 192. 2 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com - Gateway Virus | User Guide - Page 212
Chapter 11: Upgrading Your Computer 3 Press the drive release latch, then slide the drive out of the drive bay. 4 Set the jumpers on the drive. See the drive documentation for further instructions. 5 Install a screw into the left rear mounting screw hole in the new drive. 6 Slide the new drive in - Gateway Virus | User Guide - Page 213
cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 8 Replace the side panel following the instructions in "Replacing the side panel" on page 196. www.gateway.com 205 - Gateway Virus | User Guide - Page 214
the cables after you install the new card.) See the add-in card documentation for further instructions. 4 If you are replacing a card, remove the retention screw that secures the card to the case. - OR If you are adding a card, remove the retention screw from a blank slot. 206 www.gateway.com - Gateway Virus | User Guide - Page 215
Adding or replacing add-in cards 5 If you are replacing an AGP video card, press the AGP release latch. 6 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. www.gateway.com 207 - Gateway Virus | User Guide - Page 216
with the add-in card for any special software installation instructions. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel - Gateway Virus | User Guide - Page 217
3 Find the memory module banks on your system board. Installing memory DIMM Bank 0 DIMM Bank 1 www.gateway.com 209 - Gateway Virus | User Guide - Page 218
should secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 196. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 210 www.gateway - Gateway Virus | User Guide - Page 219
starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.com 211 - Gateway Virus | User Guide - Page 220
from the utility. 3 Shut down your computer. 4 Remove the side panel by following the instructions in "Removing the side panel" on page 192. 5 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 212 www.gateway.com - Gateway Virus | User Guide - Page 221
the side panel by following the instructions in "Replacing the side panel" on page 196. 10 Reconnect all external cables and the power cord. 11 Turn on your computer. 12 Open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down in Step 2. 14 Save all your - Gateway Virus | User Guide - Page 222
side panel by following the instructions in "Replacing the side panel" on page 196. 2 Place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and - Gateway Virus | User Guide - Page 223
Replacing the power supply 4 Remove the four retention screws that secure the power supply to the case. Screw Screw Screw Screw www.gateway.com 215 - Gateway Virus | User Guide - Page 224
four retention screws to secure the power supply to the case. 7 Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for further instructions. 8 Close the case by following the instructions in "Closing the case" on page 196. Replacing the system board To - Gateway Virus | User Guide - Page 225
Replacing the system board 4 Remove the memory modules by following the instructions in "Installing memory" on page 208. 5 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) 6 Use a - Gateway Virus | User Guide - Page 226
the memory modules by following the instructions in "Installing memory" on page 208. 11 Reinstall the add-in cards by following the instructions in "Adding or replacing add-in cards" on page 206. 12 Close the case by following the instructions in "Closing the case" on page 196. 218 www.gateway.com - Gateway Virus | User Guide - Page 227
This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not - Gateway Virus | User Guide - Page 228
AC outlet is supplying power. ■ If you use a power strip, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or mouse) does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures - Gateway Virus | User Guide - Page 229
Type the keyword troubleshooting in the Search box , then click the arrow. Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and - Gateway Virus | User Guide - Page 230
on page 84. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Clean the disc. For more information, see "Cleaning CDs and DVDs" on page 224 - Gateway Virus | User Guide - Page 231
Troubleshooting ■ Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card. Audio CD does not produce sound ■ Make sure that the disc label is facing up or left, then try again. ■ Some music CDs - Gateway Virus | User Guide - Page 232
to an AC power source and your computer is turned on. ■ Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. 224 www.gateway.com - Gateway Virus | User Guide - Page 233
you tried to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. Hard drive You see an "Insufficient disk space" error - Gateway Virus | User Guide - Page 234
more information, see "Reinstalling device drivers" on page 181. ■ Open the computer case and make sure that the IDE cable is connected to the system board IDE connector and the hard drive connector. For more information about connecting the hard cables, see "Replacing the hard drive" on page 203 - Gateway Virus | User Guide - Page 235
of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing - Gateway Virus | User Guide - Page 236
, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a "memory error" message during startup ■ Use PC Doctor or - Gateway Virus | User Guide - Page 237
the keyword memory error in the Search box , then click the arrow. Modem Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the jack location for your case in "Checking Out Your Gateway Computer" on - Gateway Virus | User Guide - Page 238
Troubleshooting Help and Support For more information about dialing properties, click Start, then click Help and Support a common problem that can cause the modem to connect at a slower rate, abort downloads, or even telephone jack are secure. You can also call your telephone service and have them - Gateway Virus | User Guide - Page 239
ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software. The server provides a secure connection and - Gateway Virus | User Guide - Page 240
and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 181. ■ Open your computer and reseat the modem. For more information, see "Adding or replacing add-in cards - Gateway Virus | User Guide - Page 241
the device driver. For more information, see "Reinstalling device drivers" on page 181. ■ Open your computer case and reseat the video card. For more information, see "Adding or replacing add-in cards" on page 206. ■ Connect a monitor that you know works to your computer. www.gateway.com 233 - Gateway Virus | User Guide - Page 242
a critical part of the desktop settings" on page 120. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card - Gateway Virus | User Guide - Page 243
click Start, Help and Support, Video tutorials, Maintaining your computer, then click Cleaning the mouse. Power My system is turned on but nothing is getting power ■ If your computer is plugged into a surge protector, make sure that the surge protector is securely connected to an electrical outlet - Gateway Virus | User Guide - Page 244
cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. You see a "Printer queue is - Gateway Virus | User Guide - Page 245
Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory . www.gateway.com 237 - Gateway Virus | User Guide - Page 246
Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security - Gateway Virus | User Guide - Page 247
from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language: Cache ECC Support: System Time: System Date: 4W4SB0X0.15A.0004.P02 - Gateway Virus | User Guide - Page 248
: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying - Gateway Virus | User Guide - Page 249
questions: Resource Fax on demand support Gateway's fee-based software tutorial service Gateway Technical Support America Online CompuServe Sales, accounting, and warranty Service description How to reach Order a catalog of documents on common problems, then order documents by document numbers - Gateway Virus | User Guide - Page 250
hardware or software. In many cases, additional product information and online documents for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user's guide. ■ The software publisher's Web site. ■ The hardware manufacturer's Web site. Help and Support For more - Gateway Virus | User Guide - Page 251
in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and - Gateway Virus | User Guide - Page 252
Chapter 12: Troubleshooting 244 www.gateway.com - Gateway Virus | User Guide - Page 253
on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your - Gateway Virus | User Guide - Page 254
servicing to qualified personnel if: ■The power cord or plug is damaged. ■Liquid has been spilled into the system. ■The system does not operate properly when the operating instructions are followed. ■The system was dropped or the cabinet is damaged. ■The system performance changes. Replacement parts - Gateway Virus | User Guide - Page 255
used in accordance with the instructions, may cause harmful interference to the equipment off and on, the user is encouraged to try to correct the with this equipment are: shielded video cable when an external monitor is responsible party. This device complies with Part 15 of the FCC Rules. Operation - Gateway Virus | User Guide - Page 256
Part 68 of the code of federal regulations (CFR 47) rules. On the computer or modem card modular jack which is Part 68-compliant. See installation instructions for details. The Ringer service. This equipment cannot be used on telephone company-provided coin service. Connection to party line service - Gateway Virus | User Guide - Page 257
Telecommunications per Industry Canada CS-03 (for products fitted with an may not prevent degradation of service in some situations. Repairs to user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power gateway.com 249 - Gateway Virus | User Guide - Page 258
All Gateway systems equipped with CD and service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD - Gateway Virus | User Guide - Page 259
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection - Gateway Virus | User Guide - Page 260
them could be fatal. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway Virus | User Guide - Page 261
:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs - Gateway Virus | User Guide - Page 262
Appendix A: Safety, Regulatory, and Legal Information 254 www.gateway.com - Gateway Virus | User Guide - Page 263
C cable modem 56, 144, 148 connecting 5 camera See digital camera See digital video camera Caps Lock indicator 19 capturing video 114 card installing and replacing 206 troubleshooting 222 case closing 196 opening 192 CD adding tracks to your library 93 cleaning 224 controlling play with keyboard 20 - Gateway Virus | User Guide - Page 264
85 adding 198 eject button 85 identifying 84 locating drive 3 replacing 198 troubleshooting 222 using 84 cellular telephone memory cards 3, 117 Certificate of Authenticity 6 cleaning audio CD 224 case 175 CD 224 computer exterior 175 computer screen 176 DVD 224 keyboard 176 mouse 177 clicking 23 - Gateway Virus | User Guide - Page 265
folders 41, 53 music CD 98 music tracks 105 text and graphics 53 creating CD label 112 desktop icons 35 desktop shortcuts 35 documents 49 DVD label 112 folders 39 movies 114 MP3 files 90 music CD 108 music files 90 video DVD 114 Customer Service Accounting 241 Sales 241 Warranty 241 customizing 119 - Gateway Virus | User Guide - Page 266
downloading files 61 dragging 23 drivers 181 reinstalling 181 updating 28, 183 drives activity indicator 85 backing up files 173 CD 3, 198 CD CD-RW 3, 84, 198 DVD-R/-RW/+R/+RW/CD-RW 3, 84, 198 hard drive 203 identifying drive types 84 media card reader 3 replacing 198, 203 sharing 140 troubleshooting - Gateway Virus | User Guide - Page 267
Support 240 Web address 28 Web site 28 gateway dial-up server 231 gigabit Ethernet 143 H hard drive backing up files 173 checking for errors 169 checking for free space 167 defragmenting 171 deleting files and folders 168 indicator 3 replacing 203 scanning for errors 169 troubleshooting 225 - Gateway Virus | User Guide - Page 268
digital camera 24, 113 digital video camera 24 diskette drive 198 drivers 181 drives 198, 203 DVD drive 198 DVD/CD-RW drive 198 expansion cards 206 Fax 66 front bezel 195 hard drive 203 memory 208 Microsoft Fax 66 peripheral devices 24, 158 Pinnacle Expression 114 power supply 214 printer 24, 158 - Gateway Virus | User Guide - Page 269
167 cleaning case 175 cleaning component exteriors 175 cleaning computer screen 176 cards adding 118 inserting 118 installing 118 media card slots 117 removing 118 replacing 118 Media Player 82 memory 9 installing and replacing 208 troubleshooting 228 memory card reader memory card types supported - Gateway Virus | User Guide - Page 270
troubleshooting 235 USB port 3, 5 moving files 41 files from old computer 153, 155 folders 41 Internet settings from old computer 157 pointer 23 screen objects 23 settings from old computer 153 MP3 file creating 90 editing track information 91 playing 82 streaming 141 MP3 player memory cards CD 88 - Gateway Virus | User Guide - Page 271
20 online search button 21 opening computer case 192 documents 51 files 23, 34 folders 23, 38 programs 23, 34 shortcut menu 23 P Pad Lock indicator 19 parallel port 5, 24 password 238 pasting files and folders 41, 53 text and graphics 53 PC Doctor 221 PDA memory cards 3, 117 peer-to-peer networking - Gateway Virus | User Guide - Page 272
listening with MusicMatch 95 RAM See memory rebooting computer 18 recordable drive 3, 9, 85 activity indicator 85 adding 198 eject button 85 identifying drive 84 locating 3 replacing 198 troubleshooting 222 264 using 84 recording audio file 80 CD tracks 90 video DVD 114 recovering files and folders - Gateway Virus | User Guide - Page 273
computer 17, 18 side panel removing 192 replacing 192 small office network 140 software See programs sound adjusting 20, 78 controls 20, 78 muting 20, 78 troubleshooting starting computer 3, 16 programs 23, 34 static electricity 191 stop button 20 streaming audio and video 141 support tool PC Doctor - Gateway Virus | User Guide - Page 274
RW/CD-RW drive 222 expansion card 222 faxed answers 241 faxes 231 files 225 gateway dial-up server 231 general guidelines 220 hard drive 225 Internet connection 226, 230 keyboard 228 LCD panel 233 memory 228 modem 229 monitor 233 mouse 235 PC Doctor 221 power 235 printer 236 reinstalling drivers 181 - Gateway Virus | User Guide - Page 275
3, 17, 18 turning on computer 3, 16 tutoring fee-based 242 U uninterruptible power supply (UPS) 9, 15, 136 updating device drivers 28 updating Norton AntiVirus 166 upgrading 189 UPS 9, 15, 136 USB port 3, 5, 24 user accounts adding 129 switching 130 V video capture 114 playing 82, 95 streaming - Gateway Virus | User Guide - Page 276
downloading files 61 Z Zip drive 9, 173 port 3, 5 268 - Gateway Virus | User Guide - Page 277
- Gateway Virus | User Guide - Page 278
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Customizing
Troubleshooting
your Gateway computer
user's
guide