Gateway ZX4270 User Manual (Windows 8.1)
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- Gateway ZX4270 | User Manual (Windows 8.1) - Page 1
- 1 Gateway All-in-one Computer User's Manual Gateway All-in-one Computer User's Manual - Gateway ZX4270 | User Manual (Windows 8.1) - Page 2
Gateway All-in-one Computer Covers: All-in-one models (non-touch) This revision: October 2013 Sign up for an Acer ID and enable Acer Remote Files Open the Acer Portal from the Start screen product information • Register your device for warranty service For more information please visit the AcerCloud - Gateway ZX4270 | User Manual (Windows 8.1) - Page 3
network feature 21 BIOS utility 22 Boot sequence 22 Setting passwords 22 Securing your computer 23 Using passwords 23 Entering passwords 23 Power management 25 Saving power 25 Ports and connectors 27 Information on USB 3.0 27 Rear panel audio ports 28 Memory card reader 29 - Gateway ZX4270 | User Manual (Windows 8.1) - Page 4
can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your desktop computer - Gateway ZX4270 | User Manual (Windows 8.1) - Page 5
not slam the computer display when you close it. • Never place the computer on uneven surfaces. Taking care of your AC adapter Here are some ways to take care of your AC adapter: • Do not connect the adapter to any other device. • Do not step on the power cord or place heavy objects - Gateway ZX4270 | User Manual (Windows 8.1) - Page 6
6 - First things first cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter. 3. Use a soft, moist cloth. - Gateway ZX4270 | User Manual (Windows 8.1) - Page 7
, you must first create a recovery backup. The recovery backup includes the entire original contents of your computer's hard drive, including Windows and all factory-loaded software and drivers. Using this backup will restore your computer to the same state as when you purchased it, while giving you - Gateway ZX4270 | User Manual (Windows 8.1) - Page 8
Recovery 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition to the recovery drive is selected. This provides the most complete and - Gateway ZX4270 | User Manual (Windows 8.1) - Page 9
. 7. Unplug the USB drive and label it clearly. Important Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember. Creating a drivers and applications backup To create a Drivers and Applications Backup - Gateway ZX4270 | User Manual (Windows 8.1) - Page 10
use either a USB storage drive or, if your computer features a DVD recorder, one or more blank recordable DVDs. 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD - Gateway ZX4270 | User Manual (Windows 8.1) - Page 11
applications on page 12. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning - Gateway ZX4270 | User Manual (Windows 8.1) - Page 12
12 - Recovery Reinstalling drivers and applications As a troubleshooting step, you may need to reinstall the applications and device drivers that came pre-installed on your computer from the factory. You can reinstall using either your hard drive or the backup you have created. • Other applications - Gateway ZX4270 | User Manual (Windows 8.1) - Page 13
on a DVD or USB drive: 1. Insert the Drivers and Applications Backup into the disc drive or connect it to a free USB port. • If you inserted a DVD wait for Gateway Resource Center to start. • If Gateway Resource Center does not start automatically, press the Windows key + , then double-click - Gateway ZX4270 | User Manual (Windows 8.1) - Page 14
Gateway hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows drivers. Note For more information about using Microsoft System Restore, from Start, type 'Help' and then click Help and Support in the list of apps. Type 'Windows - Gateway ZX4270 | User Manual (Windows 8.1) - Page 15
on page 15. • If you cannot run Windows, your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see Recovering from a recovery backup on page 18. Recovering from Windows Start Gateway Recovery Management: • From Start, type 'Recovery' and then - Gateway ZX4270 | User Manual (Windows 8.1) - Page 16
Recovery Management on page 17. Restore Factory Settings with Gateway Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window opens. Images for reference only. 3. Click Next, then choose how - Gateway ZX4270 | User Manual (Windows 8.1) - Page 17
the first-start process. Recovering from the hard drive during startup 1. Turn on your computer and press + during startup. A screen appears asking you to choose the keyboard layout. 2. Several options are now presented. Click Troubleshoot. 3. Click either Refresh your PC or Reset - Gateway ZX4270 | User Manual (Windows 8.1) - Page 18
menu. The boot menu allows you to select which device to start from, select the USB drive. a. Use your arrow keys to select USB Device, then press Enter. b. Windows starts from the recovery backup instead of the normal startup process. 6. Select your keyboard type. 7. Select Troubleshoot and then - Gateway ZX4270 | User Manual (Windows 8.1) - Page 19
your PC to start the reset process: Reset your PC deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were preinstalled on your system. If you can access important files on your hard drive, back them up now. See Reset your PC from the recovery backup on - Gateway ZX4270 | User Manual (Windows 8.1) - Page 20
backup 1. The Refresh your PC window opens. 2. Click Next. 3. Select the operating system to recover (normally only one option is available). 4. Click Refresh. 5. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process takes about 30 - Gateway ZX4270 | User Manual (Windows 8.1) - Page 21
go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you to connect to the Internet. Once your router is set up, all you have to do is plug one end of a network cable into the network port on your - Gateway ZX4270 | User Manual (Windows 8.1) - Page 22
problems, you may need to run it. To activate the BIOS utility, press during the POST while the computer logo is being displayed. Boot sequence To set the boot sequence in the BIOS utility, activate the BIOS utility, then select Boot from the categories listed at the top of the screen - Gateway ZX4270 | User Manual (Windows 8.1) - Page 23
boot-up and resume from Hibernation (if available) for maximum security. • Password on Boot service center. Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS - Gateway ZX4270 | User Manual (Windows 8.1) - Page 24
You have three chances to enter a password. If you fail to enter the password correctly after three tries, the system halts. Press and hold the power button for four seconds to shut down the computer. Then turn on the computer again, and try again. - Gateway ZX4270 | User Manual (Windows 8.1) - Page 25
- 25 This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period - Gateway ZX4270 | User Manual (Windows 8.1) - Page 26
26 - Power management 5. Scroll down and disable Turn on fast startup. 6. Select Save changes. - Gateway ZX4270 | User Manual (Windows 8.1) - Page 27
may not be available on all models. Icon Item Power button Icon Item Optical drive Microphone jack Speaker or headphone jack USB port RJ- Card reader S/PDIF port Line-in jack HDMI port Network / hard disk drive indicators DisplayPort DC-in jack Webcam Shutdown pinhole Audio combo-jack - Gateway ZX4270 | User Manual (Windows 8.1) - Page 28
28 - Ports and connectors • Defined by the USB 3.0 specification (SuperSpeed USB). Rear panel audio ports The table below indicates the functions of the audio jacks on the rear panel (if available). Icon color Headset Stereo Quadrophonic 5.1-channel Blue Rear Rear Green Headset Front - Gateway ZX4270 | User Manual (Windows 8.1) - Page 29
. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are extend from beyond the slot. If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask - Gateway ZX4270 | User Manual (Windows 8.1) - Page 30
can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the Notification Area (next to the clock). 2. Click on the Safely Remove Hardware icon. 3. Click on - Gateway ZX4270 | User Manual (Windows 8.1) - Page 31
(the type of connection supported depends on your computer's instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer. 6. Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor. If necessary change the display - Gateway ZX4270 | User Manual (Windows 8.1) - Page 32
32 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video - Gateway ZX4270 | User Manual (Windows 8.1) - Page 33
hard disks), or any other compatible device. Note Two USB standards are currently available on Gateway computers a USB port. Some USB 3.0 ports support charging devices when the computer is in Hibernate you should right-click on the USB icon in the Windows task bar and select "Eject " to tell - Gateway ZX4270 | User Manual (Windows 8.1) - Page 34
+ to restart the system. Nothing appears on the screen. The computer's power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause: • The brightness - Gateway ZX4270 | User Manual (Windows 8.1) - Page 35
to eject the optical drive tray without turning on the power. There is a mechanical eject hole on the optical drive. Simply insert the tip service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to a power - Gateway ZX4270 | User Manual (Windows 8.1) - Page 36
drive with the original software content that is installed when you purchased your computer. Warning Your C: drive BIOS utility, press when you see the Gateway logo during boot up. For detailed information on the recovery process, see Recovering your system on page 11. Requesting service service - Gateway ZX4270 | User Manual (Windows 8.1) - Page 37
you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by - Gateway ZX4270 | User Manual (Windows 8.1) - Page 38
started. How do I get to Start? Press the Windows key; click the Start button on the desktop taskbar; or move your cursor into the upper right-hand corner of the screen and click the Start charm. Where's the Start button the charms? Move your cursor into the upper right-hand corner of the screen. - Gateway ZX4270 | User Manual (Windows 8.1) - Page 39
Frequently asked questions - 39 Can I boot directly to the desktop? Yes, you can, just follow these do I turn off my computer? Move your cursor to the upper right-hand corner of the screen, click Settings > Power and select the action you'd like to take. Can I just turn off notifications? You can - Gateway ZX4270 | User Manual (Windows 8.1) - Page 40
your cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > PC & devices > Lock screen. 2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power. 3. Click Add a folder and open the folder you wish to - Gateway ZX4270 | User Manual (Windows 8.1) - Page 41
an alarm clock. Start typing 'Alarms' to search for the Alarms app. 1. Set the time using the sliders on the left-hand side of the screen. 2. Select AM or PM. 3. Choose which days the alarm should go off. 4. Select the notification. 5. Save the alarm by clicking the Save icon in the - Gateway ZX4270 | User Manual (Windows 8.1) - Page 42
click Search, start typing the name of the app you would like to open. Results will be displayed on the right-hand side of the screen. How do I make an app appear on Start? If you're in All apps and you want to make an app appear on Start, Right- - Gateway ZX4270 | User Manual (Windows 8.1) - Page 43
and scroll to 'Windows Accessories' to see the list of legacy programs. Can I use more than one app at a time? 1. Click on a tile to open an app from the Start screen. 2. Return to the Start screen and repeat the process. 3. Swipe right from the left edge of the screen to display the last app that - Gateway ZX4270 | User Manual (Windows 8.1) - Page 44
of the screen and click Settings > Change PC settings > Update & recovery > Windows Update. Click Check now. Where can I get more information? For more information please visit the following pages: • Windows 8 and 8.1 tutorials: www.gateway.com/windows8tutorial • Support FAQs: support.gateway.com - Gateway ZX4270 | User Manual (Windows 8.1) - Page 45
to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom - Gateway ZX4270 | User Manual (Windows 8.1) - Page 46
. Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact - Gateway ZX4270 | User Manual (Windows 8.1) - Page 47
possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet - Gateway ZX4270 | User Manual (Windows 8.1) - Page 48
of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are - Gateway ZX4270 | User Manual (Windows 8.1) - Page 49
Provider) you have chosen normally supplies a modem/router with the subscription to their services. Read carefully the documentation supplied with your Access point/router for detailed setup instructions. Network cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host - Gateway ZX4270 | User Manual (Windows 8.1) - Page 50
off, or control what is shared over the network with the network management options. Press the Windows key ( ) + W, type "HomeGroup" and then click on HomeGroup. Warning Using wireless take your Internet experience to a new level! Gateway website To get you started why not visit our website, www - Gateway ZX4270 | User Manual (Windows 8.1) - Page 51
is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads! Security You are probably - Gateway ZX4270 | User Manual (Windows 8.1) - Page 52
companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords, posing a serious security risk - Gateway ZX4270 | User Manual (Windows 8.1) - Page 53
Keep your computer current with the latest patches and updates One of the best ways to keep attackers away from your and look for a more vulnerable computer elsewhere. More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so - Gateway ZX4270 | User Manual (Windows 8.1) - Page 54
installed on your Gateway system. It one of the first steps you can take is to change your password. Protect your personal information Exercise caution when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services - Gateway ZX4270 | User Manual (Windows 8.1) - Page 55
Internet and online security - 55 • Keep an eye out for phony email messages. Things that indicate a message may be fraudulent are misspellings, poor grammar, odd phrasing, Web site addresses with strange extensions, Web site addresses that are entirely numbers where there are normally words, and - Gateway ZX4270 | User Manual (Windows 8.1) - Page 56
displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it's hard to believe, ask for someone else's opinion, read the fine print, or even better, simply ignore it. Review - Gateway ZX4270 | User Manual (Windows 8.1) - Page 57
unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run - Gateway ZX4270 | User Manual (Windows 8.1) - Page 58
your DVD drive is set to a region code, it will only play DVDs for that region. You can set the region code a maximum of five times (including the first time), after which the last region code set will remain permanent. Recovering your hard disk does not reset the number of times the
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Gateway All-in-one
Computer
User’s Manual