Gateway M-6846 8512936 - Gateway Notebook Reference Guide R0 - Page 144

Caution, Your wireless network is listed as a preferred network,

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CHAPTER 9: Troubleshooting You are in a wireless network, but no available networks are listed in the Connect to a network dialog box • If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network's information into the wireless utility. • You may want to try entering ANY as the SSID, which will make the computer try to auto-detect the network. Your wireless network is listed as a preferred network, but it has an "x" on it • An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network. Remove the dial-up connection in the Internet Options in Internet Explorer. You cannot see other computers on your network • Your notebook may not have the same workgroup name as the other computers on your network. For more information, see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set up to use a DHCP server. Modify the network properties so your notebook is set up for using a DHCP server. You cannot connect to your network • If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information. 136

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CHAPTER 9: Troubleshooting
136
You are in a wireless network, but no available networks
are listed in the Connect to a network dialog box
•
If the network you are attempting to access does not
broadcast its SSID, you need to request the SSID from the
administrator and add that network’s information into
the wireless utility.
•
You may want to try entering
ANY
as the SSID, which
will make the computer try to auto-detect the network.
Your wireless network is listed as a preferred network, but
it has an “x” on it
•
An
x
means your preferred network is not currently
available or you are not currently in range to connect.
Internet Explorer is unable to access the Internet
•
Reset the power on your cable or DSL modem and your
access point. This reestablishes communication between
your Internet Service Provider and your modem and
between your modem and your access point.
•
If you previously accessed the Internet through a dial-up
modem, Internet Explorer may not be set up to access
the Internet through a network. Remove the dial-up
connection in the Internet Options in Internet Explorer.
You cannot see other computers on your network
•
Your notebook may not have the same workgroup name
as the other computers on your network. For more
information, see “Naming the computers and
workgroup” in your online
User Guide
.
•
If your notebook was previously connected directly to
your cable or DSL modem, and your ISP requires you to
use a static IP address, your notebook is not set up to
use a DHCP server. Modify the network properties so
your notebook is set up for using a DHCP server.
You cannot connect to your network
•
If your notebook is a member of a domain at your
workplace, you may not be able to connect your
notebook to your home network workgroup to access
shared files or printers on your home network. You may,
however, be able to access the Internet through your
home network.
Caution
If your notebook was a member of a domain before you join a
workgroup, it is disjoined from the domain and your computer account
disabled. Contact your company computer department or network
administrator for more information.