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Gateway M-6846 8512936 - Gateway Notebook Reference Guide R0 - Page 148

Touchpad, Video, Telephone support, Before calling Gateway Customer Care

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CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure the touchpad is turned on. For more information, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with a damp cloth (water only) and wipe it dry. • Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video The projector, monitor, or television is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. 140

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	10
Contacting Gateway Customer Care	10
Gateway model and serial number	11
Microsoft Certificate of Authenticity	11
For more information	11
Checking Out Your Notebook	13
Front	14
Left	15
Right	17
Back	18
Bottom	19
Keyboard area	20
Keyboard area for select models	20
Keyboard area for select models	21
LCD panel	23
Setting Up and Getting Started	25
Working safely and comfortably	26
Reducing eye strain	26
Setting up your computer desk and chair	27
Sitting at your notebook	27
Avoiding discomfort and injury from repetitive strain	27
Connecting the AC adapter	28
Protecting from power source problems	29
Connecting to a broadband modem or network	30
Connecting the optional dial-up modem	31
Starting your notebook	32
Waking up your notebook	33
Turning off your notebook	33
Restarting (rebooting) your notebook	34
Using the status indicators	35
Using the keyboard	37
Key types	38
System key combinations	39
Using the optional fingerprint reader	42
Running the TouchStrip Tutorial	42
Enrolling your fingerprints	43
Using the Fingerprint Control Center	45
Using the password bank	46
Using the fingerprint reader features	47
Using the EZ Pad touchpad	48
Using the optional multimedia panel	51
Multimedia panel for select models	51
Multimedia panel for select models	52
Using the optional webcam	53
Adjusting the brightness	56
Adjusting the volume	57
Turning your wireless radio on or off	59
IEEE 802.11 wireless network radio	59
Disabling the wireless IEEE 802.11 radio	60
Bluetooth radio	61
Disabling the Bluetooth radio	62
Using Drives and Accessories	63
Using the DVD drive	64
Identifying drive types	64
Using a DVD drive	65
Using a tray-load DVD drive	65
Using a slot-load DVD drive	66
Using the memory card reader	67
Memory card types	67
Inserting a memory card	68
Using a memory card	68
Removing a memory card	68
Adding and removing an Express Card	69
Installing a printer or other peripheral device	70
Connecting a USB device	70
Viewing the display on a projector, monitor, or television	71
Adjusting the display properties	73
Using the projector or monitor for a presentation	74
Managing Power	77
Monitoring the battery charge	78
Recharging the battery	78
Changing batteries	79
Recalibrating the battery	80
Extending battery life	81
Maximizing battery performance	81
Conserving battery power	81
Using alternate power sources	82
Changing power modes	83
Using power saving modes	83
Changing notebook power settings	84
Changing the power plan	84
Changing advanced settings	86
Traveling with Your Notebook	89
Packing your notebook	90
Traveling by air	90
Dial-up modem	90
Radio frequency wireless connections	91
Files	91
Security	92
Power	93
Additional tips	93
Maintaining Your Notebook	95
Caring for your notebook	96
Cleaning your notebook	96
Cleaning the exterior	97
Cleaning the keyboard	97
Cleaning the notebook screen	97
Maintaining the battery	98
Storing batteries	98
Cleaning CDs or DVDs	99
Recovering your system	99
Recovering pre-installed software and drivers	100
Preparing for software and device driver recovery	101
Recovering pre-installed software and drivers using Gateway Recovery Center	103
Recovering pre-installed software and drivers using recovery discs	105
Using Microsoft System Restore	107
Manually creating a restore point	109
Recovering your system to its factory condition	110
Recovering your system using the Windows DVD	111
Upgrading Your Notebook	113
Preventing static electricity discharge	114
Adding or replacing memory modules	115
Replacing the hard drive kit	119
Troubleshooting	123
Safety guidelines	124
First steps	124
Troubleshooting	125
Audio	125
Battery	125
CD drives	125
Diskette drive (external)	125
Display	126
DVD drives	127
Ethernet	129
Express Cards	129
File management	129
Fingerprint reader	130
Hard drive	130
Internet	131
Keyboard	132
Media Center	133
Memory	136
Memory card reader	137
Modem (cable or DSL)	137
Modem (dial-up)	137
Mouse	140
Networks (wired)	141
Networks (wireless)	143
Passwords	145
Power	145
Printer	146
Sound	147
Status indicators	147
Touchpad	148
Video	148
Telephone support	148
Before calling Gateway Customer Care	148
Legal Information	151
Important safety information	152
Setting up your system	152
Care during use	152
Replacement parts and accessories	153
Regulatory compliance statements	153
Wireless guidance	153
United States of America	154
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	154
Unintentional emitter per FCC Part 15	155
FCC declaration of conformity	155
California Proposition 65 Warning	156
Mercury Warning	156
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	156
Canada	157
Industry Canada (IC) Intentional emitter per RSS 210	157
Unintentional emitter per ICES-003	157
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	157
Japan	158
Japanese Modem Notice	158
Laser safety statement	158
Environmental information	159
Notices	160
All Rights Reserved	160
Trademark Acknowledgments	160
Macrovision statement	160
A	161
B	161
C	161
D	163
E	163
F	164
G	164
H	164
I	164
J	164
K	165
L	165
M	165
N	166
O	166
P	166
R	167
S	168
T	169
U	169
V	169
W	170