Gateway MT6840 8512152 - Gateway Notebook Reference Guide for Windows Vista - Page 110

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CHAPTER 9: Troubleshooting • The complexity of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error message • Make sure that nothing is resting on the keyboard. • Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook. You are pressing a letter key and a number appears on the screen • The numeric keypad is turned on. For more information about using your keyboard, see "Using the keyboard" on page 24. An external keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. • If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. 104

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CHAPTER
9
: Troubleshooting
104
•
The complexity of graphics and multimedia on Web
pages
•
Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your notebook
People are sending you e-mail messages, but you have not
received any mail
•
Click the receive button in your e-mail program.
•
Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
A keyboard character keeps repeating or you see a
“Keyboard stuck” or “Key failure” error message
•
Make sure that nothing is resting on the keyboard.
•
Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
notebook.
You are pressing a letter key and a number appears on the
screen
•
The numeric keypad is turned on. For more information
about using your keyboard, see
“Using the keyboard”
on page 24
.
An external keyboard does not work
•
Make sure that the keyboard cable is plugged in
correctly.
•
Remove all extension cables and switchboxes.
•
Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
•
Try a keyboard that you know works to make sure that
the keyboard port works.
•
If you spilled liquid in the keyboard, turn off your
notebook and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard
dry before using it again. If the keyboard does not work
after it dries, you may need to replace it.