Gateway ZX6800 Gateway Desktop Quick Start Guide - Page 36

Check InfoCentre to learn more about your computer. Don't forget to download your InfoCentre updates! Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please refer to your Warranty & Service Sheet (if supplied) before proceeding. If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages and unplug the power cord before opening the chassis. Check USB ports. When the USB connector on the front of the chassis is damaged (for instance when inserting a USB plug upsidedown), it can short circuit the system, thus preventing the computer from starting. 1. To determine whether the USB connector is the root cause of the problem, disconnect the USB cable from the motherboard. Only do so if your warranty entitles you to and if you are an advanced user. 2. Try to restart your computer and check if it works fine. 3. If it does, replacing the USB assembly of that particular motherboard will solve the problem entirely. The screen freezes when the Gateway logo displays When the computer starts, it first performs a test of all system requirements. When the computer is functioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Gateway logo displays. Restart your computer Press the ESC key to while the computer starts to display some details. Set the BIOS to default settings. Press Del when starting your computer to enter the BIOS. This controls the hardware of your computer. You should only enter the BIOS if you are an advanced user, or when asked to do so by a qualified technician. 1. Select Exit in the top menu using the arrow keys or mouse (if available). 2. Select the Default Values in the menu and press Enter. Press OK to confirm. 3. Select Save Changes and Exit and press Enter. Press OK to confirm. 4. The computer will automatically restart. Try to start your computer with a different boot device. Press F12 when starting your computer to enter the boot menu (this feature may not be available on all computers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press Enter to exit. Disconnect or remove additional devices. Please read Removing additional external devices and Removing additional internal hardware on page 35. The screen freezes when the Windows logo displays During the start-up process, Windows runs a number of checks. If it detects incorrect settings, damaged or missing software or hardware components, the system will likely hang. To fix this, try to restart your computer using one of the options below. Start your computer in Safe Mode to use basic files and drivers. 1. Switch your computer and monitor on. 2. When the Gateway logo appears, press F8 to access the advanced start-up options. 3. Use the arrow keys to highlight Safe Mode and press Enter. 36 - Quick Start & Troubleshooting Guide