Genie SilentMax 1000 Owner's Manual - Page 21

8 Troubleshooting OPERATION Need help or have questions? DO NOT RETURN to the store. Call us: 800-354-3643 Problem What to do Opener does NOT run from wall console. • Check power source. - Plug a lamp into outlet used for powerhead. If lamp works, power source is OK. - If not, check fuse or circuit breaker. • If power is OK, - Check connections at powerhead terminals and at wall console. - Limits must be set with door arm connected to door. • Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF and check operation. • Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace. Opener runs, but door does not move. Opener works from wall console, but NOT from remote. • Make certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation poster or download poster from www.geniecompany.com • Check to make sure chain/belt is not broken or OFF its pulley. • Check all remotes. • Replace remote battery with good one. See page 17. • Program remote to powerhead. See pages 10-11. Remote has less than 25 feet operating range or no operation. • Relocate remote inside car and/or point remote at garage door. • Replace battery. See page 17. • Reposition door opener antenna. • Remote LED does not come ON with button push - replace battery. See page 17. • Eliminate possible competing signals (satellite radio, FiOS® TV). Door starts down, then STOPS and goes back up. OR Safe-T-Beam® System malfunction. • If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from www.geniecompany.com • Check if limits are properly set. See pages 6-7. • Check if Safe-T-Beam® Red LED is flashing. • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. • Check garage door for binding. • If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press and hold the wall console button until door is completely closed. • Check for interference from adjacent Safe-T-Beam® units. • Contact The Genie Company at 1-800-35GENIE. Door starts down, then STOPS before it is closed. OR Door will only open. • Check Safe-T-Beam® wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website. • Check if limits are properly set. See pages 6-7. • Check CONTACT REVERSE. See pages 8-9. • Check garage door for binding. • Check closing "FORCE" adjustment. See page 8. Door starts up, but STOPS before it is completely open. • Check if limits are properly set. See pages 6-7. • Be sure door, opener, and springs are in good repair, properly lubricated and balanced. • Check closing "FORCE" adjustment. See page 8. •  WARNING: If you suspect a problem with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE. Door will only run closed. • Check if limits are properly set. See pages 6-7. • Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 8. • Check door balance, condition, and door spring. • Check opening "FORCE" adjustment. See page 8. •  WARNING: If you suspect a problem with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE. Door opener starts for • Button stuck on wall console or remote. no reason. • Was a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13. 21 G999-393 Manual-ScrewBeltChain-EN indd 21 7/13/12 10 17 AM