Harman Kardon AVR 1710 Owners Manual - Page 35

English Troubleshooting AVR Troubleshooting Symptom Cause Solution Unit does not function • No AC power • Ensure that the power cord is plugged into a live AC power outlet • Check if the AC outlet is switch-controlled Front-panel display lights, but there's no sound or picture • Intermittent input connection • Mute is on • V olume control is turned down • Secure all input and speaker connections • Press Mute button • T urn up Volume control No sound from any speaker • A mplifier is in protection mode due to possible short circuit • A mplifier is in protection mode due to internal problems • Check all speaker wires at speaker and AVR connections for crossed wires • Contact your local Harman Kardon service center No sound from center or surround speakers • Incorrect surround mode • Program material is monophonic • Incorrect speaker configuration • Program material is stereo • Select a surround mode other than stereo • Mono programs contain no surround information • Check the speaker configuration in the setup menu • T he surround decoder may not create center- or surround-channel information from nonencoded programs Unit does not respond to remote control commands • W eak batteries in remote • Remote sensor is obscured • Change batteries in remote • Ensure that the AVR's front-panel remote sensor is in the line of sight of the remote Intermittent buzzing in tuner • Local interference • Move the AVR or antenna away from computers, fluorescent lights, motors or other electrical appliances (AVR 1710/AVR 171 only): Surround-back speaker settings cannot be accessed, and the test tone does not play through the surround back speakers • Multi-zone operation has been selected/Assigned AMP • Use the Speaker Setup menu to reassign the Assigned channels have been assigned to Zone 2 AMP to the surround back left and right channels Unable to activate remote control Programming mode • Source Selector button is not held for at least 3 seconds • Be sure to hold the Source Selector button for at least 3 seconds Remote buttons light, but AVR does not respond • Remote is in Zone 2 mode • Press Zone 2 button (button will not illuminate when remote is in Zone 1 control mode). Unable to establish network connection • A VR network programming requires rebooting • Cycle the AVR into the Off mode, and then turn it on again Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of "Frequently Asked Questions," which is located in the Product Support section of our Web site: www.harmankardon.com 35