HP 11-f100 Maintenance and Service Guide
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- HP 11-f100 | Maintenance and Service Guide - Page 1
HP Notebook 11t-f000 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP 11-f100 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2015 Document Part Number: 836203-001 Product notice This guide describes features - HP 11-f100 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 11-f100 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 11-f100 | Maintenance and Service Guide - Page 5
...11 Display assembly components ...13 Miscellaneous parts ...14 4 Removal and replacement preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Drive handling ...16 Grounding guidelines ...17 Electrostatic discharge damage - HP 11-f100 | Maintenance and Service Guide - Page 6
Power connector cable ...31 Display assembly ...32 System board ...38 Connector board ...40 Speakers ...41 6 Using Setup Utility (BIOS) - Windows 10 ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...44 Downloading a BIOS update ...44 - HP 11-f100 | Maintenance and Service Guide - Page 7
12 Backing up, restoring, and recovering - Windows 8 59 Creating recovery media and backups ...59 Creating HP Recovery media (select models only 59 Using Windows tools ...60 Restore and recovery ...60 Recovering using HP Recovery Manager 61 What you need to know before you get started 61 Using - HP 11-f100 | Maintenance and Service Guide - Page 8
viii - HP 11-f100 | Maintenance and Service Guide - Page 9
10/100 network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module One built-in WLAN antenna Supports the Broadcom B63 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter WLAN module HP multiformat Micro Digital Media Reader Slot with push-push - HP 11-f100 | Maintenance and Service Guide - Page 10
Power requirements Security Operating system Serviceability Description 11-inch, island-style, keyboard ClickPad Supports a 2-cell, 32-WHr, 4.2-AHr, Li-ion battery Supports a 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter Supports a security cable lock Preinstalled: ● Windows - HP 11-f100 | Maintenance and Service Guide - Page 11
webcam: Windows 10: Type camera in the taskbar search box, and then select Camera. Windows 8: Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Sends and receives wireless signals to communicate with WLANs. Turns off the display and - HP 11-f100 | Maintenance and Service Guide - Page 12
Notices that applies to your country or region. To access this document: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User - HP 11-f100 | Maintenance and Service Guide - Page 13
Button Item Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer - HP 11-f100 | Maintenance and Service Guide - Page 14
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Returns you to the Start screen from an open - HP 11-f100 | Maintenance and Service Guide - Page 15
button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 7 - HP 11-f100 | Maintenance and Service Guide - Page 16
information, refer to the Regulatory, Safety, and Environmental Notices. Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User - HP 11-f100 | Maintenance and Service Guide - Page 17
Item Component (7) Hard drive light (8) Power light Right side Description ● Blinking white: The hard drive is being accessed. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other components. ● - HP 11-f100 | Maintenance and Service Guide - Page 18
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product name, serial number, product number, warranty information - HP 11-f100 | Maintenance and Service Guide - Page 19
Computer major components Computer major components 11 - HP 11-f100 | Maintenance and Service Guide - Page 20
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 13. Keyboard/top cover (includes - HP 11-f100 | Maintenance and Service Guide - Page 21
Display assembly components Item Description (1) Display bezel (2) Display panel (11.6-in, HD (1366×768), AntiGlare, LED (3) Display Hinge Kit (includes left and right display hinges) (4) Webcam/microphone module (includes double-sided adhesive) (5) Display panel cable (6) Antenna Kit - HP 11-f100 | Maintenance and Service Guide - Page 22
Miscellaneous parts Component 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) Power cord (3-pin, black, 1.00-m): For use in Australia For use in Europe For use in North America For use in the People's Republic of China For use in Thailand For use in the United Kingdom and Singapore Screw Kit - HP 11-f100 | Maintenance and Service Guide - Page 23
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 11-f100 | Maintenance and Service Guide - Page 24
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off - HP 11-f100 | Maintenance and Service Guide - Page 25
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP 11-f100 | Maintenance and Service Guide - Page 26
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP 11-f100 | Maintenance and Service Guide - Page 27
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 11-f100 | Maintenance and Service Guide - Page 28
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer - HP 11-f100 | Maintenance and Service Guide - Page 29
2. Remove the eleven Phillips PM2.0×5.7 screws (2) that secure the keyboard/top cover to the base enclosure. 3. Turn the computer right side up with the front toward you. 4. Open the computer as far as it will open. 5. Lift the front edge (1) of the keyboard/top cover until it separates from the - HP 11-f100 | Maintenance and Service Guide - Page 30
the system board components each time the keyboard/top cover is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 22 Chapter 5 Removal and replacement procedures - HP 11-f100 | Maintenance and Service Guide - Page 31
Reverse this procedure to install the keyboard/top cover. TouchPad board Description TouchPad board (includes cable and double-sided adhesive) Spare part number 809789-001 Before removing the TouchPad board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is - HP 11-f100 | Maintenance and Service Guide - Page 32
Reverse this procedure to install the TouchPad board. Heat sink Description Heat sink (includes replacement thermal material) Spare part number 809938-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP 11-f100 | Maintenance and Service Guide - Page 33
Power button board Description Power button board (includes cable) Spare part number 809787-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 11-f100 | Maintenance and Service Guide - Page 34
Battery Description Battery, 2-cell, 32-WHr, 4.2-AHr, Li-ion (includes cable) Spare part number 796355-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 11-f100 | Maintenance and Service Guide - Page 35
Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector cable adapter. The hard drive bracket and hard drive connector cable adapter are included in the Hard Drive Hardware Kit, spare part number 809784-001. Description 500-rpm, 5400-rpm, SATA, 7.0- - HP 11-f100 | Maintenance and Service Guide - Page 36
3. Remove the hard drive (3) by sliding it up and to the right until the tabs on the rear edge of the hard drive bracket disengage from the slots in the base enclosure. 4. If it is necessary to replace the hard drive connector cable adapter, slide the connector cable adapter (1) off of the hard - HP 11-f100 | Maintenance and Service Guide - Page 37
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 11-f100 | Maintenance and Service Guide - Page 38
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #1/Aux terminal. 2. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the base enclosure. (The WLAN module tilts up.) 3. Remove the - HP 11-f100 | Maintenance and Service Guide - Page 39
Power connector cable Description Power connector cable Spare part number 806746-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 11-f100 | Maintenance and Service Guide - Page 40
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer - HP 11-f100 | Maintenance and Service Guide - Page 41
6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) that conceal the display bezel screws. The screw covers are included in the Rubber Kit, spare part number 809790-001. b. Remove the - HP 11-f100 | Maintenance and Service Guide - Page 42
d. Remove the display bezel (4). The display bezel is available using spare part number 800057-001. 8. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is - HP 11-f100 | Maintenance and Service Guide - Page 43
a. Remove the display bezel. b. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this - HP 11-f100 | Maintenance and Service Guide - Page 44
a. Remove the display bezel. b. Remove the display panel. c. Disconnect the display panel cable (1) from the webcam/microphone module. d. Release the grounding tape (2) and (3) that secures the display panel cable to the display enclosure. e. Release the display panel cable from the retention clips - HP 11-f100 | Maintenance and Service Guide - Page 45
d. Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 809785-001. 12. If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceiver (1) from the display enclosure. (The WLAN antenna transceiver - HP 11-f100 | Maintenance and Service Guide - Page 46
System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory, 2.0-GB of system memory, and replacement thermal material. Description Equipped with an Intel Celeron N2840 2.16-GHz processor (1.00-MB L2 cache, dual core, 7.5 W) and the Windows 10 or Windows 8 - HP 11-f100 | Maintenance and Service Guide - Page 47
2. Remove the six Philllips PM2.0×2.3 screws (1) that secure the system board to the base enclosure. 3. Lift the left side of the system board (2) until it rests at an angle. 4. Remove the system board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the system - HP 11-f100 | Maintenance and Service Guide - Page 48
Connector board Description Spare part number Connector board (includes cable, USB port, memory card reader, audio jack, and double-sided adhesive) 809788-001 Before removing the connector board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 11-f100 | Maintenance and Service Guide - Page 49
Speakers Description Speaker Kit (includes left and right speakers and cables) Spare part number 809792-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 11-f100 | Maintenance and Service Guide - Page 50
4. Remove the speakers (4). Reverse this procedure to install the speakers. 42 Chapter 5 Removal and replacement procedures - HP 11-f100 | Maintenance and Service Guide - Page 51
of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Starting Setup Utility (BIOS) 43 - HP 11-f100 | Maintenance and Service Guide - Page 52
in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 11-f100 | Maintenance and Service Guide - Page 53
other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is - HP 11-f100 | Maintenance and Service Guide - Page 54
47. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with - HP 11-f100 | Maintenance and Service Guide - Page 55
for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP - HP 11-f100 | Maintenance and Service Guide - Page 56
information regarding installing and troubleshooting the file. Determining from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by - HP 11-f100 | Maintenance and Service Guide - Page 57
1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, - HP 11-f100 | Maintenance and Service Guide - Page 58
diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. 50 Chapter 9 Using HP PC Hardware Diagnostics (UEFI) - HP 11-f100 | Maintenance and Service Guide - Page 59
Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box - HP 11-f100 | Maintenance and Service Guide - Page 60
10 Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.6 cm 8.1 in Height (front to rear) 2.2 to 2.3 cm 0.8 to 0.9 in Weight 1.3 kg 2.9 lbs Operating voltage and current 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 2.31 A - 45 W NOTE: This product is designed for - HP 11-f100 | Maintenance and Service Guide - Page 61
recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. IMPORTANT: If you will be - HP 11-f100 | Maintenance and Service Guide - Page 62
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows - HP 11-f100 | Maintenance and Service Guide - Page 63
then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory - HP 11-f100 | Maintenance and Service Guide - Page 64
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 11-f100 | Maintenance and Service Guide - Page 65
or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP 11-f100 | Maintenance and Service Guide - Page 66
drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition - HP 11-f100 | Maintenance and Service Guide - Page 67
with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the - HP 11-f100 | Maintenance and Service Guide - Page 68
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a - HP 11-f100 | Maintenance and Service Guide - Page 69
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 11-f100 | Maintenance and Service Guide - Page 70
while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP 11-f100 | Maintenance and Service Guide - Page 71
HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 63 - HP 11-f100 | Maintenance and Service Guide - Page 72
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 11-f100 | Maintenance and Service Guide - Page 73
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP 11-f100 | Maintenance and Service Guide - Page 74
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP 11-f100 | Maintenance and Service Guide - Page 75
board removal 40 spare part number 12, 40 connectors, service considerations 15 D display assembly, removal 32 display bezel removal HP PC Hardware Diagnostics (UEFI) downloading 51 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery - HP 11-f100 | Maintenance and Service Guide - Page 76
operating system 2 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 storage 1 video 1 wireless 1 product name 1 R recover options 60 recovery discs 60, 62 HP Recovery Manager 61 media 62 starting 62 supported discs 60 system 61 USB flash drive 62 using HP Recovery - HP 11-f100 | Maintenance and Service Guide - Page 77
transporting guidelines 18 U USB 2.0 port 8 USB 3.0 port 9 V video, product description 1 W webcam 3 webcam light 3 webcam/microphone module removal 34 spare part number 13, 34 Windows system restore point 59, 60 Windows key 6 Windows tools using 60 wireless antenna location 3 removal 37 spare part
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HP Notebook 11t-f000
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.