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HP 1200 HP LaserJet 1200 Series - User Guide - Page 112

Symptom, Possible Cause, Solution - laserjet troubleshooting

UPC - 637836445790

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Symptom Possible Cause Printer name does not appear in the "Select a PostScript Printer" box in the Chooser. The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser. Solution Make sure the cables are connected correctly, the printer is on, and the Ready light is on. Make sure the correct printer driver has been selected in the Chooser. Use the LaserWriter driver for the HP LaserJet 1200 printer. If the printer resides on a network with multiple zones, make sure the correct zone is selected in the "AppleTalk Zones" box in the Chooser. Verify that the LaserWriter 8 driver is installed. Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press Go and Job Cancel.) Check the AppleTalk name of the printer displayed on the self-test page. Make sure AppleTalk is on. (The button next to Active is selected in the Chooser.) You may need to restart the computer to activate the change. Reinstall the printer software. Select an alternate PPD. If connected to a network, try to isolate the printer and the computer from the network. 110 Chapter 9 Troubleshooting the printer EN

Section	Page
Contents	5
1 Getting to know the printer	13
Understanding the printer’s features and benefits	14
Print with excellent quality	14
Save Time	14
Save money	14
Create professional documents	14
Expand your printer	15
Identifying the printer’s components	16
Printer control panel	17
Printer input trays	18
Printer media guides	19
Printer output paths	20
Toner door	21
Choosing paper and other media	22
Loading media into the input trays	23
Main input tray	23
Priority input tray	23
Specific types of media	23
Turning the power off	24
Understanding voltage conversions	24
Accessing the printer properties (driver) and help	25
Printer properties (driver)	25
Software For Macintosh Computers	26
Printer online help	27
Printing a configuration page	28
2 Getting to know the copier/scanner	29
Understanding the copier/scanner’s features and benefits	30
Scan	30
Copy	30
Identifying the copier/scanner’s components	31
Copier/scanner control panel	32
Media input tray, guides, and output bin	33
Copier/scanner door	33
Supported media sizes and types	34
Precautions for copying and scanning	35
Loading originals in the copier/scanner	36
Getting to know the software	37
HP LaserJet Director (Windows 98, 2000, Millennium, NT 4.0, and Mac OS)	37
To turn off the HP LaserJet Director	38
HP LaserJet Document Manager (Windows 98, 2000, Millennium, NT 4.0, and Mac OS)	38
Quick Copy settings	40
HP LaserJet Copier (Copy Plus)	40
HP LaserJet Director Toolbox (Windows 9x, 2000, Millennium, and NT 4.0)	40
HP LaserJet Device Configuration	41
HP LaserJet Photo Center (Windows 9x, 2000, Millennium, and NT 4.0)	42
Accessing the online help	43
3 Getting to know the print server	45
Understanding the print server’s features and benefits	46
Using network protocols	46
Identifying the print server’s components	47
Installing the print server	47
To install the HP JetDirect 175X hardware	48
Installing and configuring the network software	49
Install the software on a network	49
Install the printer and server	49
Using the embedded web server	50
Prerequisites	50
Compatible Web Browsers	51
Starting the embedded web server	51
Using HP Web JetAdmin	51
Additional configuration and management tools	52
Using BOOTP	52
Benefits of using BOOTP	52
Configuring the BOOTP server	53
Bootptab file entries	54
Using DHCP	56
UNIX systems	56
Windows systems	57
Windows NT 4.0 server	57
Windows 2000 server	59
Enabling or disabling DHCP	61
Moving to another network	62
4 Media	63
Optimizing print quality for media types	64
Printing transparencies and labels	65
Printing envelopes	66
Printing one envelope	66
Printing letterhead or preprinted forms	68
Printing custom-sized media or cardstock	69
5 Printing tasks	71
Printing with manual feed	72
Printing on both sides of the paper (manual duplexing)	73
Printing watermarks	76
Accessing the watermark feature	76
Printing multiple pages on a single sheet of paper (Nupprinting)	77
Accessing the multiple pages per sheet feature (Windows)	77
Accessing the multiple pages per sheet feature (Mac OS)	77
Printing booklets	78
Canceling a print job	80
Understanding print quality settings	81
Using EconoMode (Save Toner)	82
6 Scanning tasks	83
Starting a scan	84
Working with scanned items	85
Scanning to e-mail	85
Using the e-mail feature (Windows 98, 2000, Millennium, NT 4.0)	86
Using the e-mail feature (Mac OS)	86
Editing scanned text (Optical Character Recognition)	87
Using the OCR feature (Windows 98, 2000, Millennium, NT 4.0, and Mac OS)	87
Storing scanned text or images	89
Using the Store feature (Windows 98, 2000, Millennium, NT 4.0, and Mac OS)	89
Acquiring an image	90
Adjusting the contrast	90
Accessing the contrast feature	90
Enhancing the scanned image in HPDocument Manager	91
Accessing the image enhancement features	91
Adding annotations to scanned images	92
Accessing the annotation features	92
Canceling scan jobs	92
7 Copying tasks	93
Understanding copying features	94
Using the Quick Copy feature	94
Quick Copy settings	95
Using HP LaserJet Copier	96
Accessing HPLaserJet Copier	96
Accessing HP LaserJet Copy Plus	96
Adjusting the contrast	98
Accessing the contrast feature	98
Canceling copy jobs	98
8 Managing the toner cartridge	99
Using HP toner cartridges	100
HP policy on non-HP toner cartridges	100
Storing toner cartridges	100
Toner cartridge life expectancy	100
Recycling toner cartridges	101
Saving toner	101
Redistributing toner	102
Changing the toner cartridge	103
9 Troubleshooting the printer	105
Finding the solution	106
Pages did not print	106
Pages printed, but there was a problem	106
Printer light patterns	107
Error messages on the screen	109
Common Macintosh Problems	111
Selecting an Alternate PostScript Printer Description (PPD)	115
Troubleshooting PostScript (PS) Errors	116
Paper handling problems	118
Printed page is different than what appeared on screen	120
Improving print quality	122
Cleaning the printer	127
Cleaning the printer media path	129
Clearing printer media jams	130
Removing a jammed page	131
Changing the pickup roller	133
Cleaning the pickup roller	135
Changing the printer separation pad	136
10 Troubleshooting the copier/scanner	139
Finding the solution	140
Scanning problems	140
Copying problems	140
The scanner did nothing	141
No preview appeared on the screen	143
Scanned image is of poor quality	144
Part of the image did not scan or text is missing	146
The text cannot be edited	147
The scan takes too long	148
Error messages appear on the screen	149
No copy came out of the printer or the scanner did nothing	150
Copies are blank, missing images, or faded	151
Improving copy/scan quality	152
Preventing problems	152
Identifying and correcting copy/scan defects	153
Paper handling problems	156
Cleaning the copier/scanner	157
Clearing copier/scanner jams	158
Clearing jams	159
Replacing the copier/scanner separation pad	160
Removing the copier/scanner	161
Closing the left side panel	163
11 Troubleshooting the print server	165
Finding the solution	166
HP JetDirect 175X configuration page	167
Understanding the print server’s light patterns	168
Using a print server configuration page	169
Printing a print server configuration page	169
Understanding the print server configuration page	169
Status field error messages	169
Page sections and messages	170
General HPJetDirect information	171
USB port information	173
Network statistics	174
TCP/IP protocol information	175
IPX/SPX protocol information	179
AppleTalk protocol information	181
Error messages	182
Verifying your hardware	187
The printer	187
The print server	187
Verify printing when attached to a computer	188
Verify scanning over the network	188
12 Service and support	189
Availability	190
Hardware service	190
Extended warranty	190
Guidelines for repacking the printer	191
Service information form	192
Hewlett-Packard Support	193
Customer Support and product repair assistance (U.S. and Canada)	193
European Customer Support Center	194
In country/region support numbers	195
Online services	197
Obtaining software utilities and electronic information	198
Hewlett-Packard direct ordering for accessories or supplies	198
Hewlett-Packard Support Assistant compact disc	199
Hewlett-Packard service information	199
Hewlett-Packard SupportPack	199
HP FIRST	199
Worldwide country/region sales and service offices	201
A Printer specifications	207
Specifications	208
FCC compliance	211
Environmental Product Stewardship Program	212
Protecting the Environment	212
Material safety data sheet	214
Regulatory statements	215
Declaration of Conformity	215
Laser safety statement	216
Canadian DOC regulations	216
Korean EMI statement	216
Laser statement for Finland	217
B Printer and copier/scanner specifications	219
Specifications	220
FCC compliance	223
Environmental Product Stewardship Program	224
Protecting the environment	224
Regulatory statements	225
Declaration of Conformity	225
Laser safety statement	226
Canadian DOC regulations	226
Korean EMI statement	226
Laser statement for Finland	227
C Print server specifications	229
Specifications	230
FCC compliance	233
European community	233
Regulatory statements	234
Declaration of Conformity	234
Canada DOC regulations	236
Japan VCCI Class 1 regulations	236
Korean EMI statement	236
Taiwan Class A notice	236
Chinese safety statement	237
D Media specifications	239
Printer media specifications	240
Supported media sizes (printer)	241
Guidelines for using media	241
Paper	241
Labels	243
Transparencies	243
Envelopes	244
Card stock and heavy media	245
E Memory (DIMM)	247
Installing a DIMM (memory)	248
Testing the DIMM installation	250
Removing a DIMM	251
F Warranty and licensing	253
Hewlett-Packard software license agreement	254
Hewlett-Packard limited warranty statement	256
Limited warranty for toner cartridge life	258
G Accessories and ordering information	261
H Scanner resolution and color	265
Overview	266
Resolution and color guidelines	267
Resolution	268
Color	269