HP 14-bp000 Maintenance and Service Guide
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- HP 14-bp000 | Maintenance and Service Guide - Page 1
HP 14s Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP 14-bp000 | Maintenance and Service Guide - Page 2
www.support.hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. - HP 14-bp000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 14-bp000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 14-bp000 | Maintenance and Service Guide - Page 5
10 Lights ...11 Button and speakers ...12 Special keys ...13 Bottom ...14 Labels ...15 3 Illustrated parts catalog ...17 Computer major components ...17 and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors - HP 14-bp000 | Maintenance and Service Guide - Page 6
...69 Creating HP Recovery media (select products only 69 Using Windows tools ...70 Restore and recovery ...71 Recovering using HP Recovery Manager 71 Removing the HP Recovery partition (select products only 73 8 Using HP PC Hardware Diagnostics (UEFI) ...75 Downloading HP PC Hardware Diagnostics - HP 14-bp000 | Maintenance and Service Guide - Page 7
Hard drive specifications ...79 M.2 solid-state drive specifications ...80 10 Power cord set requirements ...81 Requirements for all countries ...81 Requirements for specific countries and regions 82 11 Recycling ...85 Index ...87 vii - HP 14-bp000 | Maintenance and Service Guide - Page 8
viii - HP 14-bp000 | Maintenance and Service Guide - Page 9
Product name Processor Graphics HP 14s Laptop PC * Model numbers: 14s-bp000 - 14s-bp099 * Model numbers: 14s-bp100 - 14s-bp199 * Model numbers: 14s-bc000 - 14s-bc099 * Model numbers: 14s-bc100 - 14s-bc199 * Model numbers: 14s-be000 - 14s-be099 * Model numbers: 14s-be100 - 14s-be199 8th generation - HP 14-bp000 | Maintenance and Service Guide - Page 10
405 Intel HD Graphics 400 Hybrid graphics AMD Radeon™ 530 R17M-M1-70 with 2048 GB of dedicated video memory Support HD Decode, DX12, and HDMI 35.6-cm (14.0-in), high-definition (HD), white lightemitting diode (WLED), SVA, BrightView (1366×768) display, slim-flat 3.0 mm, eDP; typical brightness: 220 - HP 14-bp000 | Maintenance and Service Guide - Page 11
camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second Single digital microphone Audio Audio application name: HP Audio Control Supports HP Audio Boost Dual speakers Sensors Accelerometer Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Network Compatible - HP 14-bp000 | Maintenance and Service Guide - Page 12
√ ● Intel Dual Band Wireless-AC 7265 802.11AC 2x2 √ WiFi + BT 4.2 Combo Adapter (non-vPro) HP Multi-Format Digital Media Reader √ Support SD/SDHC/SDXC √ Push-push insertion/removal √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ One M.2 slot for solid-state drive One M.2 slot - HP 14-bp000 | Maintenance and Service Guide - Page 13
Category Security Operating system Service Description Disc, 8th Gen Core UMA, Pent/Cel UMA, √ Battery √ √ √ √ √ √ 3-cell, 41-Whr, 3610 mAh Li-ion battery √ √ √ √ √ √ Supports battery fast charge √ √ √ √ √ √ Battery life enhancement √ √ √ √ √ √ TPM 2.0 √ √ √ √ - HP 14-bp000 | Maintenance and Service Guide - Page 14
6 Chapter 1 Product description - HP 14-bp000 | Maintenance and Service Guide - Page 15
or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C 3.x charging port (select products only) When the computer is on, connects and - HP 14-bp000 | Maintenance and Service Guide - Page 16
headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Memory - HP 14-bp000 | Maintenance and Service Guide - Page 17
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 9 - HP 14-bp000 | Maintenance and Service Guide - Page 18
Keyboard area TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external - HP 14-bp000 | Maintenance and Service Guide - Page 19
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display - HP 14-bp000 | Maintenance and Service Guide - Page 20
Button and speakers Component (1) Power button (2) Speakers Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP 14-bp000 | Maintenance and Service Guide - Page 21
Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again - HP 14-bp000 | Maintenance and Service Guide - Page 22
starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 Chapter 2 Getting to know your computer - HP 14-bp000 | Maintenance and Service Guide - Page 23
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP 14-bp000 | Maintenance and Service Guide - Page 24
16 Chapter 2 Getting to know your computer - HP 14-bp000 | Maintenance and Service Guide - Page 25
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17 - HP 14-bp000 | Maintenance and Service Guide - Page 26
Item (1) (2) (3) (4) (5) (6) (7) (8) Component Display assembly NOTE: Display assemblies are spared at the subcomponent level only. Entire display hinge-ups are not spared. Display assembly spare part information, see Display assembly subcomponents on page 21. Top cover/keyboard NOTE: For a - HP 14-bp000 | Maintenance and Service Guide - Page 27
processors and UMA graphics (12) For use in models with 6W Intel Pentium and Celeron processors and UMA graphics (13) System board light-blocking cover (14) RTC battery (15) Solid-state drive, M.2 512 GB, TLC 256 GB, TLC 128 GB, TLC 256 GB, value 128 GB, value (16) Memory module (DDR4 - HP 14-bp000 | Maintenance and Service Guide - Page 28
Item Component (21) Hard drive brackets (22) Bottom cover Models without eMMC modules: ● For use in black models ● For use in white models ● For use in blue models Models with eMMC modules: ● For use in black models ● For use in white models ● For use in blue models (23) Rubber Kit For - HP 14-bp000 | Maintenance and Service Guide - Page 29
Camera/microphone module HD camera VGA camera (4) Antenna, dual (includes wireless antenna cable and transceiver) (5) Raw display panel (35.6-cm [14.0-in]) UWVA, Brightview UWVA, anti glare SVA, Brightview SVA, anti glare (6) Hinge Kit (left and right) (7) Display enclosure:(does not - HP 14-bp000 | Maintenance and Service Guide - Page 30
Mass storage devices Item (1) (2) (*) (3) Component Hard drive (7 mm, SATA; does not include brackets or cable): 1-TB, 5400-rpm 500-GB, 5400-rpm Hard drive brackets Hard drive connector/cable (not illustrated) Solid-state drive, M.2 512 GB, TLC 256 GB, TLC 128 GB, TLC 256 GB, value 128 GB, - HP 14-bp000 | Maintenance and Service Guide - Page 31
Miscellaneous parts Component HP Smart AC adapter (4.5 mm, non-PFC): 90-W 65-W 65-W, for use in in Thailand For use in the United Kingdom Screw Kit External optical drive USB-C to USB-A adapter HP HDMI to VGA Adapter Spare part number 710413-001 710412-001 710340-850 913691-850 741553-850 741553- - HP 14-bp000 | Maintenance and Service Guide - Page 32
24 Chapter 3 Illustrated parts catalog - HP 14-bp000 | Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 14-bp000 | Maintenance and Service Guide - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 14-bp000 | Maintenance and Service Guide - Page 35
-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4, properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● - HP 14-bp000 | Maintenance and Service Guide - Page 36
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 14-bp000 | Maintenance and Service Guide - Page 37
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions as 53 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and - HP 14-bp000 | Maintenance and Service Guide - Page 38
that secures it to the display (1). c. Disconnect the cable (2) from the module. 4. To remove the display panel: 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 39
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel. c. On the back of the display panel, release the adhesive strip (2) - HP 14-bp000 | Maintenance and Service Guide - Page 40
access the screws underneath. 3. Remove the three Phillips PM2.5×6.0 screws (2) that were under the upper rubber foot. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 41
4. Remove the three remaining Phillips PM2.0×5.0 screws (3). 5. Start prying along the bottom edge of the computer (1), then along the left (2) and right (3) sides, and then remove the bottom cover (4). Reverse this procedure to install the bottom cover. Component replacement procedures 33 - HP 14-bp000 | Maintenance and Service Guide - Page 42
board connector, and then up and out of the computer (2). Reverse this procedure to install the battery. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 43
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 14-bp000 | Maintenance and Service Guide - Page 44
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 45
Memory module Description Memory module (PC4-2400) for use in models with Intel Core processors 8-GB 4-GB 2-GB Memory module (PC3L-1600) for use in models with Intel Core processors 8-GB 4-GB Spare part number 862398-855 862397-855 864271-855 693374-004 691740-004 Before removing a memory module, - HP 14-bp000 | Maintenance and Service Guide - Page 46
computer (2). 3. To remove the hard drive bracket and connector, pull the connector away from the hard drive (1). 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 47
4. Pull each bracket away from the sides of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 39 - HP 14-bp000 | Maintenance and Service Guide - Page 48
with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 49
RTC battery Description RTC battery Spare part number not spared Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 14-bp000 | Maintenance and Service Guide - Page 50
Phillips PM2.0×4.0 screws (2) that secure the fan to the computer. 3. Lift the fan out of the computer (3). 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 51
4. Fan mesh is installed under the top cover/keyboard assembly to filter dust from the computer. The mesh is secured with double-sided tape. If it is necessary to replace the mesh, lift the mesh and remove it from the top cover. The mesh comes with adhesive pre-installed and is available using spare - HP 14-bp000 | Maintenance and Service Guide - Page 52
(1) that secure the heat sink to the system board. 2. Remove the heat sink from the system board (2). 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 53
● Thermal paste is used on the processor (1) and associated heat sink area (2), as well as the graphics chip (3) and associated heat sink area (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is - HP 14-bp000 | Maintenance and Service Guide - Page 54
(2) that secure the heat sink to the system board. 6. Remove the heat sink from the system board (3). 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 55
● Thermal paste is used on the processor (1) and associated heat sink area (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, - HP 14-bp000 | Maintenance and Service Guide - Page 56
.0×3.0 screws (1) that secure the bracket to the computer, and the lift the bracket from atop the TouchPad (2). 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 57
4. Remove the three Phillips broad head PM2.0×2.0 screws (3) that secure the TouchPad board to the computer, and the lift the TouchPad out of the computer (4). Reverse this procedure to install the TouchPad board. Component replacement procedures 49 - HP 14-bp000 | Maintenance and Service Guide - Page 58
, and then lift the board out of the computer (4). Reverse this procedure to install the USB board. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 59
System board NOTE: The system board spare part kit includes replacement thermal materials. Description System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in - HP 14-bp000 | Maintenance and Service Guide - Page 60
(8): Hard drive cable 2. Remove the four Phillips PM2.0×5.0 screws (1) that secure the system board to the computer. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 61
3. Remove the three Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. 4. Rotate the right side of the system board upward (1) 5. Pull the system board up and to the right to remove it from the computer (2). Reverse this procedure to install the system board. When installing - HP 14-bp000 | Maintenance and Service Guide - Page 62
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 63
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 929647-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 14-bp000 | Maintenance and Service Guide - Page 64
camera Antenna, dual (includes wireless antenna cable and transceiver) Raw display panel (35.6-cm [14.0-in]) UWVA, Brightview UWVA, anti glare SVA, Brightview SVA, anti glare Hinge Kit ( from the WLAN module (2). 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 65
3. Remove the antenna cables from their routing path in the computer (3). 4. Remove the four Phillips PM2.5×6.0 screws (1) that secure the display assembly to the computer. 5. Lift the display to bend the hinges upward (2). 6. Separate the display from the computer (3). If it is necessary to replace - HP 14-bp000 | Maintenance and Service Guide - Page 66
: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 67
NOTE: The display will not be connected to the computer as shown in the following image. b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel. Component replacement procedures 59 - HP 14-bp000 | Maintenance and Service Guide - Page 68
(1) and the Phillips PM2.0×2.5 screw (2) that secures each hinge to the display enclosure. b. Remove the display hinges (3). 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 69
5. To remove the wireless antennas and cables, peel the left(1) and right (2) antennas off the display enclosure, and then remove the antennas and cables from the display enclosure (2). 6. To remove the display/camera cable, disconnect the cable from the board at the bottom of the display (1) and - HP 14-bp000 | Maintenance and Service Guide - Page 70
proper display cable (1) and antenna cable (2) routing. Reverse this procedure to reassemble and install the display assembly. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 71
Power button board Description Power button board Power button board cable Spare part number 929642-001 927915-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP 14-bp000 | Maintenance and Service Guide - Page 72
cable straight up and out of the computer. Reverse this procedure to install the power connector cable. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 73
Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and fan mesh filter. In this section, the first table provides the main spare part number for the keyboard. The - HP 14-bp000 | Maintenance and Service Guide - Page 74
66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bp000 | Maintenance and Service Guide - Page 75
date and System BIOS), use one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Start Setup - HP 14-bp000 | Maintenance and Service Guide - Page 76
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 14-bp000 | Maintenance and Service Guide - Page 77
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP 14-bp000 | Maintenance and Service Guide - Page 78
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP 14-bp000 | Maintenance and Service Guide - Page 79
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP 14-bp000 | Maintenance and Service Guide - Page 80
quickly hold down the volume down button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 14-bp000 | Maintenance and Service Guide - Page 81
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 73 - HP 14-bp000 | Maintenance and Service Guide - Page 82
74 Chapter 7 Backing up, restoring, and recovering - HP 14-bp000 | Maintenance and Service Guide - Page 83
diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files - HP 14-bp000 | Maintenance and Service Guide - Page 84
, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that - HP 14-bp000 | Maintenance and Service Guide - Page 85
9 Specifications Computer specifications Metric U.S. Dimensions Depth 238.9 mm 9.41 in Width 336.0 mm 13.23 in Height 19.9 mm 0.78 in Weight UMA graphics and solid-state drive 1495 g 3.30 lb UMA graphics and hard drive 1580 g 3.48 lb Discrete graphics and solid-state drive 1560 - HP 14-bp000 | Maintenance and Service Guide - Page 86
Backlight Graphics adapter Thickness Metric 35.6-cm 1366x768 (HD) 1920x1080 (FHD) BrightView Anti glare 220 nits SVA (HD displays) UWVA (FHD displays) WLED eDP 3.0 mm U.S. 14.0-in 78 Chapter 9 Specifications - HP 14-bp000 | Maintenance and Service Guide - Page 87
Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 79 - HP 14-bp000 | Maintenance and Service Guide - Page 88
°F to 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 80 Chapter 9 Specifications - HP 14-bp000 | Maintenance and Service Guide - Page 89
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 14-bp000 | Maintenance and Service Guide - Page 90
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 14-bp000 | Maintenance and Service Guide - Page 91
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall - HP 14-bp000 | Maintenance and Service Guide - Page 92
84 Chapter 10 Power cord set requirements - HP 14-bp000 | Maintenance and Service Guide - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP 14-bp000 | Maintenance and Service Guide - Page 94
86 Chapter 11 Recycling - HP 14-bp000 | Maintenance and Service Guide - Page 95
buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 25 camera lights, identifying 9 camera(s) identifying 9 camera/microphone , 56 removing 30, 58 caps lock light, identifying 11 components bottom 14 display 9 keyboard area 10 left side 8 right side 7 computer major - HP 14-bp000 | Maintenance and Service Guide - Page 96
19 removing 19 hinges illustrated 21, 56 removing 30, 58, 60 HP PC Hardware Diagnostics (UEFI) using 75 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 73 I internal card product description 4 internal - HP 14-bp000 | Maintenance and Service Guide - Page 97
serviceability, product description 5 slots memory card reader 8 security cable 8 solid-state drive illustrated 22 removal 40 spare part number 19, 22, 40 speakers identifying 12 illustrated 18 removing 55 specifications computer 77 display 78 hard drive 79 M.2 solid-state drive 80 supported 14 - HP 14-bp000 | Maintenance and Service Guide - Page 98
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HP 14s Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.