HP 15-d020nr HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook
HP 15-d020nr Manual
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- HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 2
-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available on all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 4
iv Safety warning notice - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 5
...14 Top ...15 TouchPad ...15 Lights ...16 Button ...17 Keys ...18 Bottom ...19 Labels ...20 3 Illustrated parts catalog ...23 Computer major components ...23 45 Preliminary replacement requirements ...45 Tools required ...45 Service considerations ...45 Plastic parts ...45 Cables and connectors - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 6
47 Component replacement procedures ...49 Battery ...49 Display subcomponents (bezel, webcam, panel 50 Service door ...55 Optical drive ...56 ...99 Speakers ...101 RTC battery ...102 Hard drive connector ...104 Weight ...106 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 7
System Diagnostics ...117 8 Specifications ...119 Computer specifications ...119 39.6-cm (15.6-in) display specifications ...120 Hard drive Using the HP Recovery partition (select models only 125 Using HP Recovery media to recover 126 Changing the computer boot order 126 Removing the HP Recovery - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 8
using HP Recovery Manager 130 What you need to know 130 Recovering using HP Recovery partition (select models only 131 Recovering using the recovery media 131 Changing the computer boot for specific countries and regions 142 14 Recycling ...145 Battery ...145 Display ...145 Index ...151 viii - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 9
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC PCs) GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI UMA graphics: Intel HD Graphics Panel 39.6-cm (15.6-in - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 10
7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 11
HP Multi-Format Digital Media Reader Support VGA (Dsub 15 pin) supporting 2048×1536 Support Win8.1+D212 Modern Trackpad Gestures Support PS/2, profile sensor(reserve for SMBus) √ √ √ Power For computer battery √ √ √ √ 3-cell, 31-Whr Li-ion battery √ √ √ √ Intel HM76 Express Chipset - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 12
Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch ; Non-touch; Touch; Touch; UMA discrete UMA discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Intel Bay Trail chipset models Category Product name Processors Chipset Graphics Panel Description HP 15 Notebook PC HP 15 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 13
15.6-in), high-definition (HD), light-emitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports Supports zero power optical drive Supports no optical drive option Single digital microphone HD audio Dual speakers HP TrueVision - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 14
Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push- USB 2.0 (2 ports) VGA (Dsub 15 pin) supporting 2560×1600 external resolution @ 60 Hz, -ion battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 15
Serviceability Description OTP support Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; UMA Touch; UMA √ √ √ √ √ √ AMD models Category Description Product name HP 15 Notebook - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 16
: 200 nits Touchscreen, 39.6-cm (15.6-in), high-definition (HD), lightemitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports LVDS 1 customer-accessible/upgradable memory module slots Supports dual-channel memory DDR3L-1600 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 17
.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter √ √ √ HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal √ √ √ √ AC √ √ √ √ USB 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ 75 Hz, hot plug and unplug and auto- - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 18
1 meter power cord 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 19
writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc tray - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 20
battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. Enables airflow to cool internal components. NOTE: The computer this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 21
Component Memory card reader Description NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 22
not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 23
TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 24
lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 25
the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 26
. Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. When num lk has been enabled, it can be used like an external numeric keypad. To - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 27
: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 28
troubleshoot system problems or travel in the Netherlands with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 29
Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 21 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 30
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 32
models: ● Gray 747124-001 ● Blue 750201-001 ● Purple 750202-001 Top cover (includes keyboard): For use in black HP 15 and Compaq 15 models: ● For use in the United States 747140-001 ● For use in France 747140-051 ● For use in Italy 747140-061 ● For use in Spain - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 33
● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia For use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in 747142-051 747142-061 747142-071 747142-131 747142-141 Computer major components 25 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 34
Norway ● For use in the Czech Republic and Slovakia For use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● use in the Netherlands ● For use in French Canada For use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 35
For use in South Korea ● For use in the Netherlands ● For use in French Canada For use in gray HP 15 and Compaq 15 models: ● For use in the United States ● For use in the United Kingdom ● For use in Germany ● -141 749022-151 749022-161 749022-171 749022-211 749022-251 Computer major components 27 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 36
Item (3) (4) (5) (6) (7) (8) (9) Component ● For use in Bulgaria ● For use in Thailand ● For use in Japan ● For use in Europe ● For use in Taiwan ● For use in South Korea ● For use in the Netherlands ● For use in Slovenia ● For use in Israel ● For use in Switzerland ● For use in French Canada ● For - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 37
-601 747150-001 747150-501 747148-001 747148-501 747149-001 747149-501 747151-001 747151-501 748452-001 748452-501 747152-001 747152-501 Computer major components 29 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 38
(15) (16) (17) (18) (19) (20) (21) Component Optical drive connector RTC battery HP 250 models) Speakers (includes left and right speakers and cable) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery 802.11bgn Wi-Fi Adapter Service door NOTE: Included in the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 39
Mylar screw covers): For use with HP 15 models For use with Compaq 15 models For use with HP 250 and HP 255 models Webcam/microphone module Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models For use in HP 250 and HP 255 models Hinges (left and right - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 40
Item (7) Component Display enclosure: For use in HP 15 and Compaq 15 models: ● Black ● White ● Red ● Blue ● Gray ● Purple For use in HP 250 and HP 255 models ● Black Mass storage devices Component Hard drive, SATA; does not include bracket): 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 41
Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 15 and Compaq 15 models Rubber Kit for use in HP 250 models Rubber Kit for use in HP 255 models Display rubber pieces for - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 42
90-W PFC EM HP Smart AC adapter (for use in China and India only) For use with computer models equipped with UMA graphics: ● 65-W non-PFC HP Smart AC adapter (for and Singapore Rubber Kit For use in HP 15 and Compaq 15 models For use in HP 250 models For use in HP 255 models Screw Kit Spare part - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 43
, 12800, 1600-MHz) Intel Pentium 2020M, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 65-W non-PFC HP Smart AC adapter for use with computer models equipped with UMA graphics (for use in all countries except China and India) 90-W PFC - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 44
(includes cable) Power button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Raw display panel for use in HP 15 and Compaq 15 models RTC battery 36 Chapter 3 Illustrated parts catalog - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 45
747140-071 747140-131 747140-141 747140-151 747140-161 747140-171 747140-211 747140-251 747140-261 Description Rubber Kit for use in HP 15 and Compaq 15 models Screw Kit Speakers (includes left and right speakers and cable) System board for use only in models with UMA graphics, Intel HM86 chipset - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 46
747141-FL1 Description Top cover with keyboard for use in black HP 15 and Compaq 15 models in Romania Top cover with keyboard for use in black HP 15 and Compaq 15 models in Thailand Top cover with keyboard for use in black HP 15 and Compaq 15 models in Japan Top cover with keyboard for use in black - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 47
the United Kingdom Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Germany Top cover with keyboard for use in gray HP 15 and Compaq 15 models in France Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Spain Top cover with keyboard for use in gray - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 48
Top cover with keyboard for use in gray HP 15 and Compaq 15 in French Canada Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Denmark, Finland, and Norway Webcam/microphone module System board for use only with computer models without Windows 8 and equipped with an AMD - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 49
, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models in the Czech Republic and Slovakia Display bezel for use with HP 250 and HP 255 models Top cover with keyboard for use in blue HP 15 and Compaq 15 models in the United States Sequential part number listing 41 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 50
models Top cover with keyboard for use in purple HP 15 and Compaq 15 models in French Canada Display enclosure for use on blue HP 15 and Compaq 15 models Display enclosure for use on purple HP 15 and Compaq 15 models Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in blue - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 51
Spare part number 753100-601 756215-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) Rubber Kit for use in HP 250 models Sequential part number listing 43 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 52
44 Chapter 3 Illustrated parts catalog - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 53
parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 54
optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 55
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 56
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 57
the AC adapter from the computer. To remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery. 3. Remove the battery from the computer (3). Component replacement procedures 49 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 58
the entire display assembly from the computer. See Display assembly on page 70 for more information about removing the display assembly in its entirety. Description Raw display panel for use in HP 15 and Compaq 15 models Raw display panel for use in HP 250 models and HP 255 models Display bezel for - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 59
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. 3. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 60
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 61
b. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). Component replacement procedures 53 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 62
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 54 Chapter - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 63
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer (2), and then lift up and remove the service door (3). Reverse this procedure to - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 64
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 55). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that secures the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 65
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 57 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 66
support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 67
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 68
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 55). To remove a memory module: 1. Spread the retaining tabs (1) on each side of the memory - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 69
the TouchPad. Description Top cover with keyboard for use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in in the Czech Republic and Slovakia Top cover with keyboard for use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 70
Canada ● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in Spain ● For use in Portugal ● For - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 71
in the Czech Republic and Slovakia Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece For use in French Canada Top cover with keyboard for use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 72
● For use in Switzerland ● For use in French Canada ● For use in Denmark, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models: ● For use in the United States ● For use in the United Kingdom ● For use in Germany ● For use in France ● For use - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 73
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). NOTE: When replacing the top cover, be sure that the power - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 74
Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Position the computer upright with the front toward you, and then open the computer. 5. Lift the rear edge of the top cover (1) until the left and right sides disengage from - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 75
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. Component replacement procedures 67 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 76
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). 6. Remove the top cover (see Top cover/keyboard on page 61 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 77
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). 6. Remove the top cover (see Top cover/keyboard on page 61 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 78
the entire display assembly from the computer. Description Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in black HP 15 models Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in white HP 15 models Display assembly (39.6-cm [15.6-in] HD, anti-glare - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 79
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 58). 6. Remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 80
included in the Rubber Kit, spare part number 747133-001 for HP 15 and Compaq 15 models, 756215-001 for HP 250 models, and 751418-001 for HP 255 models. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 72 Chapter 4 Removal and replacement - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 81
the bezel disengages from the display enclosure. c. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 82
the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 74 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 83
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: Component replacement procedures 75 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 84
a. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 85
6. To remove the display/webcam cable, release the webcam connector (1), webcam cable (2), and display cable (3) from the routing path built into the display enclosure. 7. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 86
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) To remove the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 87
5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Hard drive bracket Spare part number 676521-005 634250-005 669299-005 from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 88
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 80 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 89
6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 81 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 90
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) Remove the optical - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 91
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description System boards for use in models with Intel - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 92
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) 6. Disconnect the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 93
Component replacement procedures 85 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 94
2. Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 95
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures 87 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 96
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 97
Remove the fan: a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Intel processor and discrete graphics (not Bay Trail) Component replacement procedures 89 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 98
Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. AMD processor and discrete graphics 90 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 99
AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 100
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) 92 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 101
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) ● Thermal paste is used on the processor (1) and the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 102
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it 94 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 103
AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55 the system board upside down. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 104
3. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 96 Chapter 4 Removal and replacement - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 105
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 106
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 98 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 107
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 108
4. Remove the card reader board (3). Reverse this procedure to install the card reader board. 100 Chapter 4 Removal and replacement procedures - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 109
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 110
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 111
1. Position the system board upside down. 2. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 103 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 112
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Hard drive (see Hard - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 113
2. Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 105 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 114
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Hard drive (see Hard - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 115
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 Setup Utility, or installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 116
, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type hp support assistant, and - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 117
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the text box, and then click Go. 4. Select your computer model, and - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 118
110 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 119
a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 120
computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery . 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 121
or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 122
114 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 123
with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 124
for Startup Menu" message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-left corner - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 125
, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. Click the option for software and driver downloads, type your - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 126
-This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to make sure that the main components - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 127
8 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.2 cm 9.2 in Width 37.8 % to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 128
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 120 Chapter 8 Specifications - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 129
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 130
cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds 122 Chapter 8 Specifications - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 131
all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 132
the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 133
- related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 134
the computer boots. - or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 135
to know ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required. Use DVD - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 136
instructions to continue. To recover, see Recovering the original system using HP copies to restore, see Help and Support. Creating a system restore point 1. instructions. To restore, see Restoring to a previous system restore point on page 130. Backing up system and personal information Your computer - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 137
> Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may be prompted for your permission or password for tasks such as - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 138
screen instructions to restore your backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer. Support for more information. Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 139
does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 131. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 140
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 132 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 141
information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 142
reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 143
personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 144
service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries (Size) HP Sure Start 2 MB Real Time Clock (RTC) battery backed-up CMOS support Sure Start to provide protected backup of critical System BIOS code, EC firmware, and critical PC - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 145
. Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory. Code is updated this PC Code is updated when the memory and is available configuration system BIOS is updated. on the HP website. driver if the flash requires an upgrade. Non-volatile memory usage - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 146
Stores By enrolling in HP Only a digitally signed computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 147
Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 139 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 148
140 Chapter 12 Statement of Volatility - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 149
to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 150
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 151
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 152
144 Chapter 13 Power cord set requirements - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 153
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 154
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 155
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 156
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 148 Chapter 14 Recycling - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 157
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 158
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 150 Chapter 14 Recycling - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 159
19 battery release latch 19 BIOS determining version 107, 111, 116 downloading an update 108, 112, 117 updating 107, 111, 116 Bluetooth label 22 boot order changing 131 changing HP Recovery Manager 126 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C cables, service considerations - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 160
HP PC Hardware Diagnostics (UEFI) downloading 109 using 109 HP Recovery Manager 130 correcting boot problems 126 starting 125 HP Recovery media creating 123 recovery 126 HP 22 serial number 20 service 20 wireless certification 22 WLAN 22 latch, battery release 19 legacy support, USB 115 lights AC - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 161
10 serviceability 4, 7, 10 video 2, 5, 8 wireless 2, 6, 9 product name 1, 4, 7 product name and number, computer 20 R recovering from the recovery discs 131 recovering the original system 130 recovery 130, 133 discs 123, 126 HP Recovery Manager 125, 130 media 126 options 124 starting 125 supported - HP 15-d020nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 162
W webcam identifying 14 webcam light, identifying 14 webcam/microphone cable illustrated 31 removing 52, 74, 75 spare part number 36 webcam/microphone module illustrated 31 removing 51, 73 spare part number 40 weight removing 106 Windows File History 124 restoring files 124 system restore point 123
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide