HP 15-d020nr User Guide - Windows 7

HP 15-d020nr Manual

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  • HP 15-d020nr | User Guide - Windows 7 - Page 1
    User Guide
  • HP 15-d020nr | User Guide - Windows 7 - Page 2
    / windows7/get-know-windows-7 for details. To obtain the latest information in this guide, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. Software terms By installing, copying, downloading
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your 10 Button ...12 Keys ...13 Bottom ...15 Labels ...17 3 Connecting to a network WLAN ...20 Using an Internet service provider 20 Setting up a WLAN Using Bluetooth wireless devices (select models only 22 Connecting to a wired
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    Configuring HDMI audio settings 30 Managing your audio and video files (select models only 31 5 Using the keyboard and pointing devices 32 Using the keyboard TouchPad gestures 36 Scrolling ...37 Pinching/zooming 37 6 Managing power ...38 Using Sleep or Hibernation ...38 Initiating and exiting
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    45 Removing a USB device ...46 Connecting a powered USB device 46 Inserting and removing a memory card drivers ...53 Cleaning your computer ...53 Cleaning procedures ...53 Cleaning the display (All-in-Ones or Notebooks Windows security updates 59 Installing HP and third-party software updates
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    using HP Recovery partition (select models only 68 Recovering using the recovery media 68 Changing the computer boot order 69 12 Specifications ...70 Input power ...70 Operating environment ...71 13 Troubleshooting and support ...72 Troubleshooting ...72 Wireless connection problems 72
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    a low battery level when external power is available ....... 75 Resolving a low battery level when no power source is available .... 75 Resolving a low battery level when the computer cannot exit Hibernation 75 Troubleshooting an AC adapter 75 Contacting support ...76 14 Electrostatic Discharge
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    x
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    1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices To protect your smart
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    Setup Instructions ● Overview of computer setup and features Help and Support ● A broad range of how-to information and troubleshooting tips To access Help and Support, select Start > Help and Support. For more details, go to http://www.hp.com/ support. Safety & Comfort Guide ● Proper
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    2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all of the storage devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on
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    is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed drive (select models only) Reads and writes (select models only) to an optical disc. (5) Optical drive eject button (select models Releases the disc
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    and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for
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    of USB ports, see Using a USB device on page 45. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal
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    use. (4) Webcam Records video and captures still photographs. Some models provide access to video conferences and online chat by means of streaming the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible Support. Display 7
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    . (4) Webcam Records video and captures still photographs. Some models provide access to video conferences and online chat by means of and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not Support. 8 Chapter 2 Getting to know your computer
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 9
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    Lights NOTE: Refer to the image that most closely matches your computer. Component (1) Caps lock light (2) Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An
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    Component (1) Caps lock light (2) Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device
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    to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and
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    Keys NOTE: Refer to the image that most closely matches your computer. Component (1) esc key (2) fn key (3) Windows key (4) Action keys Description Reveals system information when pressed in combination with the fn key. Reveals system information when pressed in combination with the esc key
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    Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Reveals system information when pressed in combination with the esc key. Displays the Windows
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    cycle on and off during routine operation. (4) Battery release latch Releases the battery from the battery bay, after the battery lock latch is unlocked. Bottom 15
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    Service door Description Produce sound. Provides access to the wireless LAN (WLAN) module slot, the memory module slot, and the optical drive (select models computer functionality, and then contact support through Help and Support. Steps for removing the service door are included in Adding or
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    when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For
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    Component (4) Model number (select models only) (5) Revision number ● Microsoft Certificate of Authenticity-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. ● Regulatory label(s)-Provide(s) regulatory information about the computer. ●
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    website links provided in Help and Support. Using the wireless controls You can on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of all wireless devices are off. NOTE: On some models, the wireless light is amber when all wireless devices
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    wireless networks, and diagnose and repair network problems. To use operating system controls, select more information, select Start > Help and Support. Using a WLAN With a WLAN device, connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and
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    : ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE over the network. For more information, see Help and Support. Connecting to a wireless network 21
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    connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new Bluetooth wireless devices (select models only) A Bluetooth device such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart
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    Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin,
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    HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful in use. Records video and captures still photographs. Some models allow you to video conference and chat online using streaming
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    port HDMI port External monitor port Description Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 2). Connect optional USB devices. NOTE: For
  • HP 15-d020nr | User Guide - Windows 7 - Page 36
    and Chat > CyberLink YouCam. Records sound. Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 2). Connect optional USB devices. NOTE: For details
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    or projector. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and about using the webcam, select Start > Help and Support. Using audio On your HP computer, you can play music CDs (external optical drive
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    wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring > Hardware and Sound > Sound. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite
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    shown. 2. Press f4 to alternate the screen image between 4 display states: ● PC Screen only: View the screen image on the computer only. ● Duplicate: View connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI
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    Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: changes. Configuring HDMI audio settings HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to
  • HP 15-d020nr | User Guide - Windows 7 - Page 41
    Managing your audio and video files (select models only) CyberLink PowerDVD helps you manage and edit your photo and video collections. ▲ To start CyberLink PowerDVD, select about using CyberLink PowerDVD, see the PowerDVD software Help. Managing your audio and video files (select models only) 31
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    keyboard, a TouchPad allows you to perform on-screen functions. Select models also have special action keys or hot key functions to perform routine (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 61 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom
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    the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness incrementally as long as you hold down the key. f3 Increases the screen
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    Using the keypad Using the integrated numeric keypad (select models only) Some computer models include an integrated numeric keypad. The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated
  • HP 15-d020nr | User Guide - Windows 7 - Page 45
    Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using the TouchPad 35
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    on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2. Click a gesture to activate
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/zooming Pinching
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    to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation. Using Sleep or Hibernation Microsoft Windows has two
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    password, click Create or change your user account password, and then follow the onscreen instructions. 5. Click Save changes. Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery
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    it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. To access the Power Options in the Control Panel, select
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    battery (1) straight into the computer until the battery release latch locks into place. 2. Reset the battery lock latch (2) to the locked position. Running on battery power 41
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    , life cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Conserving battery power Use the following tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the
  • HP 15-d020nr | User Guide - Windows 7 - Page 53
    power Guides. Replacing a user-replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions
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    information to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The display brightness increases. ● The Power Meter icon in the
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    quick data transfer. Some devices use the computer's power to run; others have their own power source. Some devices come with software that must more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most
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    icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and its AC
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    with the memory card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card is not ejected, pull the card out of the
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    drivers, instructions for than an hour to complete. HP recommends defragmenting your hard drive at manually at any time. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. Follow the on-screen instructions
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    Disk Cleanup. 2. Follow the on-screen instructions. Adding or replacing memory modules Adding memory the model. The memory module slots are located on the bottom of the computer under the service door problems. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
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    door from the computer: a. With the battery bay toward you, remove the service door screw (1). b. Slide the service door toward the front of the computer (2), and then lift up (3) to remove the service door . 7. If you are replacing a memory module, remove the existing memory module: a. Pull away
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    b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it
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    door down until it snaps into place (2). b. Insert and tighten the service door screw (3) to hold the service door in place. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. 52 Chapter 8 Maintaining
  • HP 15-d020nr | User Guide - Windows 7 - Page 63
    allows your computer to run the latest technology available. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Cleaning your computer Use the following products
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    Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris
  • HP 15-d020nr | User Guide - Windows 7 - Page 65
    internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING
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    Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software Security cable lock Locating your security software HP Security Assistant (select models only) provides a starting location for quick
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    . Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You numbers. ● Before you send your computer for service, back up your files, delete confidential files, , select Start > Help and Support. Setting Windows passwords Password User
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    on or restart the computer, or exit Hibernation. ● If you forget your power-on password, you cannot turn on or restart the computer, or exit arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security
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    link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless
  • HP 15-d020nr | User Guide - Windows 7 - Page 70
    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page
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    Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
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    power cord from the AC outlet. Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions (BIOS) and HP PC Hardware Diagnostics (UEFI)
  • HP 15-d020nr | User Guide - Windows 7 - Page 73
    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then
  • HP 15-d020nr | User Guide - Windows 7 - Page 74
    .hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power
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    Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 67. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System
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    a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Depending on > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows Support for more information. 66 Chapter 11 Backing up,
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    software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP
  • HP 15-d020nr | User Guide - Windows 7 - Page 78
    discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed
  • HP 15-d020nr | User Guide - Windows 7 - Page 79
    Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash
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    be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The
  • HP 15-d020nr | User Guide - Windows 7 - Page 81
    Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to
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    are included with select computer models only. If wireless networking is to a WLAN If you have a problem connecting to a WLAN, confirm that the driver for the WLAN device is not properly installed. For more information about troubleshooting WLANs, see the website links provided in Help and Support
  • HP 15-d020nr | User Guide - Windows 7 - Page 83
    right of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to one For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the
  • HP 15-d020nr | User Guide - Windows 7 - Page 84
    your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. NOTE: If the WLAN device you are
  • HP 15-d020nr | User Guide - Windows 7 - Page 85
    battery levels ● AC adapter problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery
  • HP 15-d020nr | User Guide - Windows 7 - Page 86
    .html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email Support. ● Find Support worldwide telephone numbers. ● Locate an HP service center. 76 Chapter 13 Troubleshooting and support
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 77
  • HP 15-d020nr | User Guide - Windows 7 - Page 88
    screen brightness 33 Help and Support 33 identifying 13, 14 increase functions 28 cleaning your computer 53 components bottom 15 display 7 front 3 left side 5 power button 12 right side 4 top 9 33 HP and third-party software updates, installing 59 HP Recovery Manager 67 hubs 45 I input power
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    18 Microsoft Certificate of Authenticity 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 latch battery lock 15 battery release 15 lights AC adapter 5 caps lock 10, 11 hard drive 4 mute 10, 11 power 4 webcam 24, 26 wireless 10, 11 M maintenance Disk Cleanup 49 Disk
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    54 troubleshooting AC adapter 75 audio functions 74 low battery level 75 power management 75 wireless connection 72 Troubleshooting and support 72 external AC power 43 using passwords 57 using the power meter 39 Z zooming TouchPad gesture 37 V vent, identifying 5 vents, identifying 15 VGA port,
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