HP 15-d087ca HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook
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- HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 2
8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details. This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 3
the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 4
iv Safety warning notice - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 5
...34 Sequential part number listing ...35 4 Removal and replacement procedures ...45 Preliminary replacement requirements ...45 Tools required ...45 Service considerations ...45 Plastic parts ...45 Cables and connectors ...45 Drive handling ...46 Grounding guidelines ...46 Electrostatic discharge - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 6
replacement procedures ...49 Battery ...49 Display subcomponents (bezel, webcam, panel 50 Service door ...55 Optical drive ...56 WLAN module ...58 Memory module ...60 Top cover/keyboard ...61 Power button board ...68 TouchPad button board ...68 Display assembly ...70 USB board ...78 Hard drive - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 7
Restoring factory settings in Computer Setup 116 Updating the BIOS ...116 Determining the BIOS version ...116 Downloading a BIOS update ...117 Using Advanced System Diagnostics ...117 8 Specifications ...119 Computer specifications ...119 39.6-cm (15.6-in) display specifications ...120 Hard drive - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 8
...133 12 Statement of Volatility ...135 Non-volatile memory usage ...136 Questions and answers ...138 13 Power cord set requirements ...141 Requirements for all countries ...141 Requirements for specific countries and regions 142 14 Recycling ...145 Battery ...145 Display ...145 Index ...151 viii - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 9
(15.6-in), high-definition (HD), lightemitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports LVDS Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory DDR3L-1600-MHz Non-touch ; Non - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 10
8192×1 or 4096×2) ● 6144-MB total system memory (4096×1 + 2048×1; not supported on a 32-bit operating system) ● 4096-MB total system memory (4096×1 or 2048×2) ● 2048-MB total system memory (2048×1) Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 11
"island style" keyboard with numeric keypad √ √ √ √ TouchPad with multi-touch gestures, 2-finger scrolling, and √ pinch-zoom enabled Taps enabled by default Support Win8.1+D212 Modern Trackpad Gestures Support PS/2, profile sensor(reserve for SMBus) √ √ √ Power For computer systems - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 12
Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch ; Non-touch; Touch; Touch; UMA discrete UMA discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Intel Bay Trail chipset models Category Product name Processors Chipset Graphics Panel Description HP 15 Notebook PC HP 15 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 13
Memory Hard drives Optical drive Audio/video Ethernet Description Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports LVDS 2 customer-accessible/upgradable - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 14
sensor(reserve for SMBus) Power requirements 45-W Smart AC adapter 1 meter power cord 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT Non-touch; UMA √ √ √ √ √ Touch; UMA √ √ √ √ √ 6 Chapter - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 15
replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; UMA Touch; UMA √ √ √ √ √ √ AMD models Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 16
/upgradable memory module slots Supports dual-channel memory DDR3L-1600-MHz Supports up to 8 GB of system RAM in the following configurations: ● 8192-MB total system memory (8192) ● 4096-MB total system memory (4096×1) ● 2048-MB total system memory (2048×1) Supports 6.35-cm (2.5-in) hard drives - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 17
Keyboard/ pointing devices Description Non-touch; Non-touch; Touch; Touch; UMA discrete UMA discrete HD audio √ √ √ √ Dual speakers √ √ √ √ HP HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal √ VGA (Dsub 15 pin) supporting 2048×1536 external - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 18
Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; Non-touch; Touch; Touch; UMA - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 19
power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Blinking white: The hard drive is being accessed. USB 2.0 ports (2) Connect an optional USB device, such as a keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 20
as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 12 Chapter - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 21
the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 22
Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter 2 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 23
Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 24
sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. 16 Chapter 2 External component identification - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 25
is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. To learn more about your power settings, see your power options. In Windows 8, from the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 26
from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. Execute frequently used system functions. Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 27
to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides access to the wireless LAN (WLAN) module slot, the memory module slots, and the optical drive bay (select models only). Bottom 19 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 28
remove the module to restore computer functionality, and then contact support through Help and Support. In Windows 78, from the Start screen, type help, and then select Help and Support. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 29
Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 21 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 30
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 32
-001 ● Red 747123-001 ● Blue 750199-001 ● Purple 750200-001 For use in Compaq 15 models: ● Gray 747124-001 ● Blue 750201-001 ● Purple 750202-001 Top cover (includes keyboard): For use in black HP 15 and Compaq 15 models: ● For use in the United States 747140-001 ● For use in France - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 33
Norway ● For use in the Czech Republic and Slovakia For use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● Norway ● For use in the Czech Republic and Slovakia For use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 34
Norway ● For use in the Czech Republic and Slovakia For use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● use in the Netherlands ● For use in French Canada For use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 35
use in the Netherlands ● For use in French Canada For use in gray HP 15 and Compaq 15 models: ● For use in the United States ● For use in the United French Canada ● For use in Denmark, Finland, and Norway For use in black HP 250 and HP 255 models: ● For use in the United States ● For use in the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 36
● Discrete graphics and HM76 chipset For use in models with AMD processors: ● UMA graphics ● Discrete graphics Power connector cable USB board (includes cable) Card reader board (includes cable) System board (includes replacement thermal materials): For use only in models with Intel processors - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 37
8 Standard ● UMA graphics, Celeron N2810 processor, Windows 8 Professional For use in models with an AMD A6-5200 processor and UMA graphics: ● Without Windows 8 ● Windows 8 Standard For use in models with AMD A4-5000 processors and UMA graphics: ● Without Windows 8 ● Windows 8 Standard For use in - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 38
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) Component Optical drive connector RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Processor (includes replacement thermal materials): Separate processors only available for models with Intel processors. Intel Core i5 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 39
Mylar screw covers): For use with HP 15 models For use with Compaq 15 models For use with HP 250 and HP 255 models Webcam/microphone module Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models For use in HP 250 and HP 255 models Hinges (left and right - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 40
Item (7) Component Display enclosure: For use in HP 15 and Compaq 15 models: ● Black ● White ● Red ● Blue ● Gray ● Purple For use in HP 250 and HP 255 models ● Black Mass storage devices Component Hard drive, SATA; does not include bracket): 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 41
Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 15 and Compaq 15 models Rubber Kit for use in HP 250 models Rubber Kit for use in HP 255 models Display rubber pieces for - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 42
) ● 65-W non-PFC EM HP Smart AC adapter (for use in China and India only) ● 45-W non-PFC, non-slim HP Smart AC adapter Power cord (3-pin, black, 1.83-m): For and Singapore Rubber Kit For use in HP 15 and Compaq 15 models For use in HP 250 models For use in HP 255 models Screw Kit Spare part number - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 43
in SATA hard drive (does not include cable or bracket) Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter Intel Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 2-GB memory module - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 44
button board (includes cable) Power button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Raw display panel for use in HP 15 and Compaq 15 models RTC battery 36 Chapter 3 Illustrated - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 45
replacement thermal materials) Top cover with keyboard for use in black HP 15 and Compaq 15 models in the United States Top cover with keyboard for use in black HP 15 and Compaq 15 models in France Top cover with keyboard for use in black HP 15 and Compaq 15 models in Italy Top cover with keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 46
for use in black HP 15 and Compaq 15 models in Japan Top cover with keyboard for use in black HP 15 and Compaq 15 models in Taiwan Top cover with keyboard for use in black HP 15 and Compaq 15 models in South Korea Top cover with keyboard for use in black HP 15 and Compaq 15 models in the Netherlands - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 47
cover with keyboard for use in red HP 15 and Compaq 15 models in Turkey Top cover with keyboard for use in red HP 15 and Compaq 15 models in Greece Top cover with keyboard for use in red HP 15 and Compaq 15 models in Latin America Top cover with keyboard for use in red HP 15 and Compaq 15 models in - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 48
Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Denmark, Finland, and Norway Webcam/microphone module System board for use only with computer models without Windows 8 and equipped with an AMD A4-5000 processor and UMA graphics (includes replacement thermal materials) System - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 49
in Denmark, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models in the Czech Republic and Slovakia Display bezel for use with HP 250 and HP 255 models Top cover with keyboard for use in blue HP 15 and Compaq 15 models in the United States Sequential part number - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 50
for use in purple HP 15 and Compaq 15 models in Russia Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Thailand Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Taiwan Top cover with keyboard for use in purple HP 15 and Compaq 15 models in South Korea - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 51
Spare part number 753100-601 756215-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) Rubber Kit for use in HP 250 models Sequential part number listing 43 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 52
44 Chapter 3 Illustrated parts catalog - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 53
and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 54
drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 55
items on a grounded surface before removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 56
leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 57
2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. To remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 58
devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). To remove the display bezel, webcam/microphone module, and raw - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 59
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) (3) of the display bezel until the bezel disengages from the display enclosure. 4. Remove the display bezel (4). 5. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 60
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 61
b. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). Component replacement procedures 53 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 62
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 54 Chapter - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 63
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 64
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 55). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 65
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 57 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 66
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 55). To remove the WLAN module: 1. Disconnect the WLAN antenna cables - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 67
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 59 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 68
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 55). To remove a memory module: 1. Spread the retaining tabs (1) on each - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 69
use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy 747141-061 747141-071 747141-131 747141-141 Component replacement procedures 61 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 70
For use in the Czech Republic and Slovakia Top cover with keyboard for use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use For use in Japan ● For use in Taiwan 62 Chapter 4 Removal and replacement procedures Spare part number 747141-151 747141-161 747141-171 747141-211 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 71
use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● For use in Saudi 747143-041 747143-051 747143-071 747143-131 Component replacement procedures 63 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 72
For use in Denmark, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models: ● For use in the United States ● For For use in Israel ● For use in Switzerland 64 Chapter 4 Removal and replacement procedures Spare part number 747143-141 747143-151 747143-161 747143-171 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 73
Before removing the top cover/keyboard, follow power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). NOTE: When replacing - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 74
2. Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the until the left and right sides disengage from the base enclosure. 66 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 75
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. Component replacement procedures 67 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 76
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). 6. Remove the top cover (see Top cover/keyboard on - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 77
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 55). 6. Remove the top cover (see Top cover/keyboard on - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 78
you remove the entire display assembly from the computer. Description Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in black HP 15 models Display assembly (39.6-cm [15.6-in all external devices connected to the computer. 70 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 79
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 58). 6. Remove the following components: ● Service door (see Service door - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 80
in the Rubber Kit, spare part number 747133-001 for HP 15 and Compaq 15 models, 756215-001 for HP 250 models, and 751418-001 for HP 255 models. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 72 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 81
(4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. Component replacement procedures 73 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 82
: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 74 Chapter 4 Removal and replacement - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 83
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: Component replacement procedures 75 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 84
panel. b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the wireless antenna cables and transceivers (2). 76 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 85
6. To remove the display/webcam cable, release the webcam connector (1), webcam cable (2), and display cable (3) from the routing path built into the display enclosure. 7. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 86
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) To remove the USB - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 87
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) To remove the hard drive - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 88
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 80 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 89
6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 81 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 90
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) Remove the optical drive - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 91
replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced , Windows 8 Professional System board for use in models with AMD A6-5200 processors and UMA graphics: ● Without Windows 8 ● - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 92
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the following components: ● Service door (see Service door on page 55) ● Top cover (see Top cover/keyboard on page 61) 6. Disconnect - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 93
Component replacement procedures 85 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 94
the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the plastic tape from atop - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 95
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures 87 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 96
AMD power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 97
Remove the fan: a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Intel processor and discrete graphics (not Bay Trail) Component replacement procedures 89 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 98
Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. AMD processor and discrete graphics 90 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 99
AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 100
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) 92 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 101
used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with discrete graphics Component replacement procedures 93 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 102
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it 94 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 103
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 104
the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 96 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 105
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 106
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 98 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 107
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 108
4. Remove the card reader board (3). Reverse this procedure to install the card reader board. 100 Chapter 4 Removal and replacement procedures - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 109
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 110
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Top cover (see Top cover/keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 111
1. Position the system board upside down. 2. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 103 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 112
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Hard drive (see Hard drive on - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 113
2. Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 105 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 114
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 55) ● WLAN module (see WLAN module on page 58) ● Hard drive (see Hard drive on - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 115
Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 116
, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type hp support assistant, and - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 117
Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 109. b. Hard drive c. BIOS 2. When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 118
110 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 119
(such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 120
power cord from the AC outlet. Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 121
for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 122
114 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 123
System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 124
the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 125
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 126
in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector. ● Memory test-This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 127
Width 37.8 cm 14.88 in Height Touch Non-touch 2.98 cm 2.81 cm 1.17 in 1.11 in Weight Touch Non-touch 2.75 kg 2.25 kg 6.17 lb 5.51 lb Input power Operating voltage and current 18.5 V altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 128
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio cm 1600x900 (HD+) 309.399x173.952 112 Anti-glare 300:1 (typical) 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 129
temperature 0°C to 60°C (32°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 130
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM 1.5 cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 131
media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 132
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 133
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 125. ● If you wish to remove the recovery partition to reclaim hard drive space, HP - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 134
you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 135
up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 136
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 130. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 137
select Edit > Paste. The screen image is added to the document. 4. Save and print the document. What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 138
not already tried restore points (see Restoring to a previous system restore point on page 130) and partial restores (see Restoring specific files on page 130), try them before using HP Recovery Manager to recover your system. ● A system recovery must be performed if the computer hard drive fails or - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 139
will fail. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working. To - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 140
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 132 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 141
the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive. Backing up your information 133 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 142
hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 143
memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 144
tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for at least 24 hours. 2. Remove and retain the storage drive or clear the contents of the drive. a. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 145
power is removed? Yes Yes Yes What is the purpose of this memory? How is data input into this memory? Store NIC configuration and NIC firmware. Using a utility from the NIC vendor that can be run from DOS. Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 146
and answers 1. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 147
to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 148
140 Chapter 12 Statement of Volatility - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 149
set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used. Requirements for all - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 150
SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 151
must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 152
144 Chapter 13 Power cord set requirements - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 153
instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Battery - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 154
of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 146 - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 155
enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 156
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 148 Chapter 14 Recycling - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 157
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 158
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 150 Chapter 14 Recycling - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 159
19 battery release latch 19 BIOS determining version 107, 111, 116 downloading an update 108, 112, 117 updating 107, 111, 116 Bluetooth label 22 boot order changing 131 changing HP Recovery Manager 126 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C cables, service considerations - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 160
K keyboard product description keys action 18 esc 18 fn 18 3, 6, 9 num lk 18 Windows 18 L labels Bluetooth 22 regulatory 22 serial number 20 service 20 wireless certification 22 WLAN 22 latch, battery release 19 legacy support, USB 115 lights AC adapter 12 caps lock 16 hard drive 11 mute 16 power - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 161
33 removing 55 service labels locating 20 serviceability, product description 4, 7, 10 slots memory card 13 security cable 12 speakers illustrated 30 removing 101 spare part number 37 specifications computer 119 display 120 DVD±RW SuperMulti DL Drive 122 hard drive 121 optical drive 122 supported - HP 15-d087ca | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 162
, 75 spare part number 36 webcam/microphone module illustrated 31 removing 51, 73 spare part number 40 weight removing 106 Windows File History 124 restoring files 124 system restore point 123 Windows Backup and Restore restoring files 130 Windows key, identifying 18 wireless antennas illustrated 31
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HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide