HP 15-g029wm HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G
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- HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 1
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 2
-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available on all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 3
another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 4
iv Safety warning notice - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 5
...22 Sequential part number listing ...23 4 Removal and replacement procedures ...27 Preliminary replacement requirements ...27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...27 Drive handling ...28 Grounding guidelines ...28 Electrostatic discharge - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 6
...44 Hard drive ...46 WLAN module ...48 Fan ...50 Power connector cable ...52 System board ...53 USB board ...56 Speakers ...57 Heat sink assembly ...58 RTC battery ...61 Memory module ...62 Display assembly ...63 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 69 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 7
a BIOS update ...79 Using Advanced System Diagnostics ...79 8 Specifications ...81 Computer specifications ...81 39.6-cm (15.6-in) display specifications ...82 Hard drive specifications ...83 DVD±RW SuperMulti DL Drive specifications ...84 9 Backing up, restoring, and recovering in Windows 8 85 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 8
the computer boot order 93 11 Backup and Recovery in SUSE Linux ...95 Backing up your information ...95 Performing a system recovery ...95 12 Power cord set requirements ...97 Requirements for all countries ...97 Requirements for specific countries and regions 98 13 Recycling ...101 Battery ...101 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 9
1 Product description Category Product name Processors Chipset Graphics Panel Memory Hard drives Optical drive Description HP 15 Notebook PC Compaq 15 Notebook PC AMD A6-5200 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L, quad, 25 W) AMD A4-5000 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 10
media card Ports Keyboard/pointing devices Power requirements Description Supports zero power optical drive Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Integrated 10/100 network interface card (NIC - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 11
Category Security Operating system Serviceability Description 3-cell, 31-Whr Li-ion battery Kensington Security Lock Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 End-user replaceable parts: ● AC adapter ● Battery ● Optical drive ● Keyboard 3 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 12
4 Chapter 1 Product description - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 13
only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas (1 or 2)* (select models only) country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 14
disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc tray. only) 6 Chapter - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 16
device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Blinking white: The hard drive is being accessed. ● On: The Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 17
to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Top 9 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 18
down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. In Windows 8, from the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. 10 Chapter 2 External component - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 19
when pressed in combination with the spacebaror the esc key. (Windows 8) Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. Execute frequently used system functions. Alternates between the navigational - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 20
starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. 12 Chapter 2 External component identification - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 21
need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay. ● Service label-Provides - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 23
3 Illustrated parts catalog Computer major components Computer major components 15 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 24
cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 19. Keyboard For Top cover (includes touchpad) For use in HP 15 models 749639-001 For use in Compaq 15 models 749640-001 Power button board (includes cable - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 25
in models with an AMD E2-3800 processor: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; does not include bracket): Spare part number - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 26
NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Fan Power connector cable Speakers (includes left and right speakers and cable) Battery: 4-cell, 41 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 27
Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel and right) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) Display enclosure: For use in HP models For use in Compaq models Spare part number - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 28
not include bracket): 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Hard drive bracket Spare part number 750636-001 676521-001 644351-001 669299-001 634953-001 749648-001 20 Chapter 3 Illustrated parts catalog - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 29
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 21 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 30
use in the People's Republic of China and India only) 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.83-m): For use in Australia For use in Europe, the Middle East, and Africa For - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 31
black, 1.83-m) 490371-D61 A Power cord for use in India (3-pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP BT4.0 combo Adapter 740715-001 A 4-cell, 41-Whr, 2.8-Ah Li-ion battery 741427-001 A 45-W non-PFC, non-slim HP Smart AC adapter (for use - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 32
HP 15 and Compaq 15 models 749644-001 N Display bezel for use with HP models 749645-001 N Display bezel for use with Compaq models 749646-001 N Display cable (includes display panel cable and webcam/microphone cable) 749647-001 N Power connector cable 749648-001 N Hard drive bracket - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 33
only with computer models with Windows 8 Professional and equipped with an AMD A4-5000 processor (includes replacement thermal materials) 750635-001 N Raw display panel for use in HP 15 and Compaq 15 models 750636-001 A DVD+/-RW Double-Layer SuperMulti Drive 753894-001 N Fan 753895-001 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 34
-001 N System board for use only with computer models without Windows 8 and equipped with an AMD E1-2150 processor (includes replacement thermal materials) 754224-501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E1-2150 processor (includes - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 35
tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 36
loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 37
Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15 service tools replacement requirements 29 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 38
boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator -dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Chapter 4 Removal and replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 39
the AC adapter from the computer. To remove the battery: 1. Position the computer upside down on a flat surface. 2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery. 3. Remove the battery from the computer (3). Component replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 40
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). To - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 41
display, and then remove the module enough to access the cable connection on the module (1). c. Disconnect the cable (2) from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. Component replacement procedures 33 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 42
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 34 Chapter 4 Removal and replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 43
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). To remove the optical drive: 1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer. 2. Remove the optical drive (2) by sliding it - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 44
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 36 Chapter 4 Removal and replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 45
the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. Component replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 46
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the two Phillips PM2.5×5.0 screws that secure - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 47
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 39 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 48
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 49
computer. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 50
9. Remove the top cover (2). Reverse this procedure to install the top cover. 42 Chapter 4 Removal and replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 51
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 52
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 53
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Component replacement procedures 45 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 54
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard (see Keyboard on page 37). 6. Remove the top cover (see Top cover on page 40). To remove the hard drive: 1. Remove the two Phillips PM2 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 55
drive from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 56
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 57
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 49 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 58
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the keyboard - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 59
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 51 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 60
the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 61
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40) Component replacement procedures 53 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 62
(see WLAN module on page 48) ● Hard drive (see Hard drive on page 46) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 62) ● Heat sink - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 63
to gain access to the speaker connector (1). 5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. Component replacement procedures 55 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 64
the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40) ● WLAN module (see WLAN module on page 48) ● System board (see System board on page 53) ● Hard drive - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 65
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40) ● WLAN module (see WLAN module on page 48) ● Hard drive (see Hard drive on page 46 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 66
the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 67
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Component replacement procedures 59 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 68
graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. 60 Chapter 4 Removal and replacement procedures - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 69
the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 70
the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31), and then remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 71
the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the following components: ● Keyboard (see Keyboard on page 37) ● Top cover (see Top cover on page 40) To - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 72
PM2.5×3.5 screw (2) (on the right hinge) that secures the display assembly to the computer. 5. Remove the display assembly (3). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Flex the inside of the top edge (1), the left and right edges - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 73
remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c. Remove the display enclosure with double-sided tape.) 3. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 74
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the be connected to the computer, as shown in the following image. 4. To remove the display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 75
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Component replacement procedures 67 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 76
the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 77
Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 78
begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 70 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 79
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 71. b. Hard drive c. BIOS 2. When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow the on-screen instructions - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 80
72 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 81
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 82
. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 83
While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 84
76 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 85
(BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, the ESC key for Startup Menu" message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 86
the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 87
or cord. 1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. Click the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 88
in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector. ● Memory test-This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 89
battery 4 cell battery Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 90
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio cm 1600x900 (HD+) 309.399x173.952 112 Anti-glare 300:1 (typical) 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 91
5400 rpm 5400 rpm 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 92
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM 1.5 cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 93
Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. See Creating HP Recovery media on page 85. 2. Use the Windows - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 94
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 95
you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 87. ● If you wish to remove the recovery partition to reclaim hard drive space, HP - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 96
drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 97
drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating time you open HP Recovery Manager, you will be prompted to continue the process. - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 98
Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 92. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 99
select Edit > Paste. The screen image is added to the document. 4. Save and print the document. What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 100
Restore. 2. Follow the on-screen instructions to restore your backup. NOTE: Windows includes the User Account Control feature to improve the security of the try them before using HP Recovery Manager to recover your system. ● A system recovery must be performed if the computer hard drive fails or if - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 101
Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 102
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 94 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 103
the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive. Backing up your information 95 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 104
hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 105
-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3- current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 106
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 107
plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on number must be on each element. Corset approval number and logo must be printed on a flag label. 6. The flexible cord must be Type HVCTF - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 108
100 Chapter 12 Power cord set requirements - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 109
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 110
of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 102 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 111
enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 112
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 104 Chapter 13 Recycling - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 113
component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. Display - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 114
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 106 Chapter 13 Recycling - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 115
, identifying 12 battery release latch 12 BIOS determining version 69, 73, 78 downloading an update 70, 74, 79 updating 69, 73, 78 Bluetooth label 14 boot order changing 93 changing HP Recovery Manager 88 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 27 - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 116
number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 21 legacy support, USB 77 lights AC adapter 7 caps lock 9 hard drive 8 mute 9 power 8, 9 RJ-45 (network) status 7 wireless 9 M mass storage devices illustrated 20 precautions 28 memory card reader - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 117
parts 27 service labels locating 13 serviceability, product description 3 slots memory card 6 security cable 7 speakers illustrated 18 removing 57 spare part number 24 specifications computer 81 display 82 DVD±RW SuperMulti DL Drive 84 hard drive 83 optical drive 84 supported discs 89 recovery - HP 15-g029wm | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 118
WLAN label 14 WLAN module illustrated 17 removing 48 spare part number 23 workstation guidelines 29 WWAN antennas, identifying 5 110 Index
HP 15 Notebook PC
Compaq 15 Notebook PC
Maintenance and Service Guide