HP 18-2000 HP Limited Warranty and Support Guide
HP 18-2000 Manual
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HP 18-2000 manual content summary:
- HP 18-2000 | HP Limited Warranty and Support Guide - Page 1
Getting Started - HP 18-2000 | HP Limited Warranty and Support Guide - Page 2
- HP 18-2000 | HP Limited Warranty and Support Guide - Page 3
Quick Setup HP Consumer PCs - HP 18-2000 | HP Limited Warranty and Support Guide - Page 4
services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP and other countries. HP supports lawful use of , you may request a printed copy from hp.com/go/orderdocuments or write to HP at: - HP 18-2000 | HP Limited Warranty and Support Guide - Page 5
(monitor 11 Keyboard and mouse (general 12 Keyboard and mouse (wireless 13 Speakers and sound 14 Internet access 14 Software troubleshooting 15 6 Support information 18 Ways to get help 18 Where to get help 18 Customer support for repairs 19 Before upgrading your hardware 19 ENWW iii - HP 18-2000 | HP Limited Warranty and Support Guide - Page 6
iv ENWW - HP 18-2000 | HP Limited Warranty and Support Guide - Page 7
click HP Help and Support and HP software issues. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find additional troubleshooting help. HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide - HP 18-2000 | HP Limited Warranty and Support Guide - Page 8
resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant. Troubleshooting and Maintenance Guide Click Start, click HP Help and Support, and then click HP User Manuals. Maintaining - HP 18-2000 | HP Limited Warranty and Support Guide - Page 9
computer into an AC power outlet. The computer may be heavy; be sure to use ergonomically correct the Safety & Comfort Guide. The guide is located on the web at http://www.hp.com/ergo. 1. Place hp.com/support. c. Select your country and language, if necessary, and click Support & Drivers. ENWW 3 - HP 18-2000 | HP Limited Warranty and Support Guide - Page 10
. h. Follow the on-screen instructions to install each downloaded update. 4. Look in the computer box for additional printed details or updates. 5. Read the Safety and Regulatory Information document in the HP User Manuals folder. 6. Read the Safety & Comfort Guide for proper workstation setup - HP 18-2000 | HP Limited Warranty and Support Guide - Page 11
NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP. 3. Using your Internet connection through your ISP, open a web browser and browse the - HP 18-2000 | HP Limited Warranty and Support Guide - Page 12
connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel. Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume - HP 18-2000 | HP Limited Warranty and Support Guide - Page 13
once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit www.hp.com/support for additional cleaning instructions. Cleaning the computer vents Air vents keep the computer cool. Keep these vents clean by using a small, batterypowered vacuum cleaner - HP 18-2000 | HP Limited Warranty and Support Guide - Page 14
Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs. 1. Vacuum between the keys of the keyboard and along the grooves. 2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean - HP 18-2000 | HP Limited Warranty and Support Guide - Page 15
about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting - HP 18-2000 | HP Limited Warranty and Support Guide - Page 16
disk or Disk error. When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up. 10 Chapter 5 Troubleshooting ENWW - HP 18-2000 | HP Limited Warranty and Support Guide - Page 17
Power Symptom Possible solution Computer does not turn off when the Power button is pressed. Press and hold the Power button until the computer turns off. Check Power Settings. Computer shuts ● The computer might be in an exceedingly hot environment. Let it cool down. down automatically. ● - HP 18-2000 | HP Limited Warranty and Support Guide - Page 18
Enter. 6. After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting ENWW - HP 18-2000 | HP Limited Warranty and Support Guide - Page 19
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) - HP 18-2000 | HP Limited Warranty and Support Guide - Page 20
solution No sound is produced. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to - HP 18-2000 | HP Limited Warranty and Support Guide - Page 21
service provider (ISP) for assistance. Software troubleshooting To repair software problems, driver to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals - HP 18-2000 | HP Limited Warranty and Support Guide - Page 22
, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on-screen instructions. Microsoft System Restore If you have a problem - HP 18-2000 | HP Limited Warranty and Support Guide - Page 23
programs or hardware drivers are damaged, you to install, click Next, and follow the on-screen instructions. 4. When you have finished reinstalling, restart the computer restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. Close all software - HP 18-2000 | HP Limited Warranty and Support Guide - Page 24
Support. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with qualified support specialists ● Support to the HP Customer Care Center website at http://www.hp.com/support. 18 Chapter 6 Support information ENWW - HP 18-2000 | HP Limited Warranty and Support Guide - Page 25
your computer. These services are covered during the warranty period. There are a few limitations and exclusions to the warranty (as well as some important details), which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Before upgrading your hardware
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Getting Started