HP 2000-2a12HE HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a
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- HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 1
HP 2000 Notebook PC Compaq CQ58 Notebook PC Maintenance and Service Guide - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 4
iv Safety warning notice ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 5
Sequential part number listing ...25 4 Removal and replacement procedures ...31 Preliminary replacement requirements ...31 Tools required ...31 Service considerations ...31 Plastic parts ...31 Cables and connectors ...31 Drive handling ...32 Grounding guidelines ...32 Electrostatic discharge damage - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 6
Packaging and transporting guidelines 34 Component replacement procedures ...36 Service tag and PCID label ...36 Service tag ...36 PCID label ...37 Computer feet ...38 Battery ...39 Display subcomponents (bezel, webcam, panel 40 WLAN module ...48 Memory module ...51 Hard drive ...53 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 7
quick and easy recovery 111 Remove everything and reinstall Windows 111 Recovering using HP Recovery Manager 112 What you need to know 112 Using the HP Recovery partition to recover (select models only 112 Using HP Recovery media to recover 113 Changing the computer boot order 113 Removing - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 8
viii ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 9
Category Product name Processors Description Compaq CQ58 Notebook PC HP 2000 Notebook PC AMD processors A6-5200, 2.0-GHz processor 18 W) E2-3000 1.75-GHz processor (1333-MHz memory speed, dual core, 18 W) E2-2000 1.75-GHz processor (1333-MHz memory speed, dual core, 18 W) E2-1800 1.70-GHz processor - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 10
dual core, 35 W) AMD A68M fusion controller hub (FCH) (E1-1500/E2-2000/E2-1800 processors) Integrated SOC FCH (E1-2500/E2-3000/A6-5200/A4-5000 typical brightness: 200 nits LVDS support 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 11
.7-mm tray load DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Single digital microphone HD audio Altec Lansing speakers Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second Integrated 10/100 network interface card - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 12
, and pinchzoom enabled Taps enabled by default Power requirements AC adapter 65-W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 13
2 External component identification Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot ENWW Description Reads an optical disc. NOTE: On select models, the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 14
Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Enables airflow to cool - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 15
Component (9) (10) Hard drive light Power light Front Component Speakers (2) Description ● Blinking white: The hard drive is being accessed. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 16
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 17
Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. Moves the on-screen pointer and selects or - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 18
on, which switches the keys to all capital letters. Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 19
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 20
Keys Component (1) (2) (3) esc key fn key Windows 8 logo key (4) Action keys (5) Windows 8 applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Windows 8: Returns you to - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 21
Bottom Component (1) (2) Battery bay Vents (3) (3) Battery release latch Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 22
in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Contains the hard drive. 14 Chapter 2 External component identification ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 23
3 Illustrated parts catalog Computer major components ENWW Computer major components 15 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 24
(includes cable) 689686-001 Top cover (includes TouchPad): For use with Compaq models 689696-001 For use with blue HP models 689694-001 For use with black HP models 689695-001 Speakers (includes left and right speakers and cable) 689693-001 TouchPad button board (includes bracket and - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 25
with models with an AMD E2-3000 processor ● Models without Windows 8 ● Models with Windows 8 Standard For use only with models with an AMD E2-2000 processor ● Models without Windows 8 ● Models with Windows 8 Standard For use only with models with an AMD E2-1800 processor ● Models without Windows - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 26
Item (15) (16) (17) Component Spare part number Processor (includes replacement thermal materials): NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system board and cannot be removed. Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W): ● - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 27
Item (18) (19) (20) (21) Component Spare part number 4 GB 641369-001 2 GB 652972-001 Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 28
Display assembly subcomponents Item (1) (2) Component Display bezel: For use with Compaq models For use with HP models Webcam/microphone module VGA HD 20 Chapter 3 Illustrated parts catalog Spare part number 689676-001 689675-001 685112-001 703461-001 ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 29
webcam/microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use with Compaq models For use with black HP models For use with blue HP models Spare part number 689690-001 689679-001 689677-001 689670-001 689673-001 689672-001 689671-001 ENWW Display - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 30
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm 634250-001 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 31
Plastics kit Item (1) (2) Component Spare part number Plastics Kit, includes: 689689-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) ENWW Plastics kit 23 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 32
Miscellaneous parts Component HP Smart AC adapter (65-W RC V) For use in all countries and regions except for India and China For use in India and China Power cord (3- - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 33
Sequential part number listing Spare part number 449137-001 490371-001 490371-011 490371-021 490371-031 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D61 593553-001 593554-001 622643-001 634250-001 641369-001 651046-001 652972-001 653338-001 653340- - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 34
AMD processor (includes replacement thermal materials) Antennas (includes wireless antenna cables and transceivers) Display enclosure for use with blue HP models Display enclosure for use with black HP models Display enclosure for use with Compaq models 26 Chapter 3 Illustrated parts catalog ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 35
693710-001 693711-001 698694-001 698694-031 698694-041 Description Base enclosure for use in models without Windows 8 Display bezel for use with HP models) Display bezel for use with Compaq models) Display cable (includes display panel cable and webcam/microphone cable) Power connector cable Hinges - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 36
Spare part number 698694-051 698694-061 698694-071 698694-131 698694-141 698694-151 698694-171 698694-211 698694-251 698694-261 698694-271 698694-281 698694-291 698694-A41 698694-AB1 698694-AD1 698694-B31 698694-BA1 698694-BB1 698694-BG1 698694-DB1 698694-DH1 698694-FL1 699547-001 700627-001 700628- - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 37
use only with models without Windows 8 and with an AMD E2-2000 processor (includes replacement thermal materials System board for use only with models with Windows 8 Standard and an AMD E2-2000 processor (includes replacement thermal materials) System board for use only - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 38
30 Chapter 3 Illustrated parts catalog ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 39
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 40
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 41
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 42
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 44
screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the alphanumeric identifier used to locate documents, drivers, and support for the computer. 36 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 45
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 46
Computer feet Description Rubber computer feet Spare part number 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 38 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 47
the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) ENWW Component replacement procedures 39 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 48
computer. See Display assembly on page 75 for more information about removing the display assembly in its entirety. Description Display bezel for use on HP models (includes Mylar screw covers) Display bezel for use on Compaq models (includes Mylar screw covers) Raw display panel, 39.6-cm (15.6-inch - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 49
4. Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the bezel. 5. Open the computer and position it on its side with the back and bottom facing you. ENWW Component replacement procedures 41 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 50
6. Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the display (2). 42 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 51
7. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. ENWW Component replacement procedures 43 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 52
b. Disconnect the module cable from the module. 44 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 53
c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) ENWW Component replacement procedures 45 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 54
8. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 55
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. ENWW Component replacement - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 56
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 57
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 58
Reverse this procedure to install the WLAN module. 50 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 59
Memory module Description 4-GB (PC3, 12800, 1600-MHz) 2-GB (PC3, 12800, 1600-MHz) Spare part number 641369-001 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 60
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 52 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 61
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description 750-GB, 5400-rpm 640-GB, 5400-rpm 500-GB, 5400-rpm 320-GB, 5400-rpm Hard Drive Hardware Kit (includes hard drive - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 62
3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5. Pull the sides of the hard drive bracket (2) out and away from the hard drive. 6. Remove the hard drive (3) from the bracket. Reverse this procedure to - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 63
RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 64
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 88 for more information - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 65
5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. ENWW Component replacement procedures 57 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 66
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard for use with French Canada NOTE: For a detailed list of keyboard spare parts, see Sequential part number listing on page 25. Spare part number 698694-xx1 Before removing the keyboard, follow these steps: 1. - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 67
4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 68
8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 69
on the TouchPad button board, see TouchPad button board on page 67. Description Top cover for use in blue HP models (includes Touchpad) Top cover for use in black HP models (includes Touchpad) Top cover for use in Compaq models (includes Touchpad) Spare part number 689694-001 689695-001 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 70
2. Remove the eight Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM2.0×2.5 screws that secure the top cover to the computer. 62 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 71
4. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 72
7. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 64 Chapter 4 Removal - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 73
Power button board Description Power button board (includes cable) Spare part number 689686-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 74
Reverse this procedure to install the power button board and cable. 66 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 75
TouchPad button board Description TouchPad button board (includes bracket and cables) Spare part number 689688-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 76
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 68 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 77
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 689693-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 78
5. Remove the speakers (4). Reverse this procedure to install the speakers. 70 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 79
USB board Description USB board (includes cable) Spare part number 689687-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 80
4. Remove the USB board (3). Reverse this procedure to install the USB board. 72 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 81
Power connector cable Description Power connector cable Spare part number 689678-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 82
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 74 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 83
panel cable and webcam/microphone cable; also includes Mylar screw covers) Display enclosure for use in blue HP models (includes Mylar screw covers) Display enclosure for use in black HP models (includes Mylar screw covers) Display enclosure for use in Compaq models (includes Mylar screw covers - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 84
(2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 85
4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 86
c. Remove the display bezel (6). 2. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. b. Tilt the display panel (2) up. 78 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 87
c. Disconnect the module cable (3) from the module. ENWW Component replacement procedures 79 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 88
d. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) 80 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 89
3. To remove the hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 90
4. To remove the display panel, cable, and hinges: a. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. b. On the back of the display panel, release the adhesive strip (1) that secures the display - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 91
d. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 92
in models without Windows 8 ● For use in models with Windows 8 Standard System board for use only with computer models equipped with an AMD E2-2000 processor ● For use in models without Windows 8 ● For use in models with Windows 8 Standard System board for use only with computer models equipped with - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 93
Description Spare part number ● For use in models with Windows 8 Standard 715890-501 System board for use only with computer models equipped with an AMD E1-1200 processor ● For use in models without Windows 8 688278-001 ● For use in models with Windows 8 Standard 688278-501 System board for - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 94
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 51) ● RTC battery (see RTC battery on page 55) ● Fan/heat sink assembly (see Fan/heat - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 95
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 96
Optical drive cable Description Optical drive cable (includes cable bracket) Spare part number 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 97
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. ENWW Component replacement procedures 89 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 98
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Fan/heat sink assembly for use only with computer models equipped with an AMD processor Fan/heat sink assembly for use only with computer models equipped with an Intel - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 99
3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. 4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 100
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. 92 Chapter 4 Removal and replacement procedures ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 101
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. NOTE: The following - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 102
it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 103
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. ENWW Component replacement procedures 95 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 104
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: On models with Intel processors you can remove the processor from the system board. The processor is included with - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 105
System board on page 84) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 90) To remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. ENWW Component replacement procedures 97 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 106
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 98 Chapter 4 Removal and replacement - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 107
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 108
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 109
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. ENWW Using System Diagnostics 101 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 110
102 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 111
6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - 65 W 19 V - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 112
39.6-cm (15.6-in), HD display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 113
°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* 7.0 mm 100.4 mm 69.9 mm 98.8 g SATA up to 300 MB/sec ATA security 1.5 ms 13 ms 24 ms 625 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 114
106 Chapter 6 Specifications ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 115
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 116
the operating system and all hardware-related drivers and software, but not other software scanning, or system diagnostics). You can also manually create a system restore point at any and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 117
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 118
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 119
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 120
hardware-related drivers and HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 121
, change the computer boot order. See Changing the computer boot order on page 113. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 122
114 Chapter 7 Backing up, restoring, and recovering ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 123
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 124
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 125
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 126
118 Chapter 8 Power cord set requirements ENWW - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 127
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 128
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 129
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 130
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 122 Chapter - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 131
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 132
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 133
99 downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 134
part number 27 HP Recovery Manager 112 correcting boot problems 113 starting 112 HP Recovery media creating 108 recovery 113 HP Recovery partition 112 27, 28 keys action 12 esc 12 fn 12 L lights AC adapter 5 caps lock 10 hard drive 7 optical drive 5 power 7, 10 TouchPad 9 webcam 8 wireless 10 - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 135
system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using - HP 2000-2a12HE | HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance a - Page 136
system restore point creating 108 restoring 110 T thermal pad spare part number 25 tools required 31 top cover illustrated 16 removing 61 spare part number 27 TouchPad button board illustrated 16 removing 67 spare part number 27 TouchPad buttons identifying 9 TouchPad light identifying 9 TouchPad on
HP 2000 Notebook PC
Compaq CQ58 Notebook PC
Maintenance and Service Guide