HP 2000z-2b00 HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres
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- HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 1
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 2
of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 3
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 4
iv Safety warning notice - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 5
components ...15 Display assembly subcomponents ...19 Mass storage devices ...21 Plastics kit ...22 Miscellaneous parts ...22 Sequential part number listing ...23 4 Removal and replacement procedures ...26 Preliminary replacement requirements 26 Tools required ...26 Service considerations ...26 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 6
31 Service tag and PCID label 31 Service tag ...31 PCID label ...32 Computer feet ...33 Battery ...34 Display subcomponents (bezel, webcam, panel ...98 6 Specifications ...99 Computer specifications ...99 39.6-cm (15.6-in), HD display specifications 100 Hard drive specifications ...101 7 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 7
recover a minimized image (select models only) ...107 Using HP Recovery media to recover 108 Changing the computer boot order 108 Removing the HP Recovery partition 108 8 Power cord set requirements ...110 Requirements for all countries ...110 Requirements for specific countries and regions 111 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 8
Category Product name Processors Description Compaq Presario CQ58 Notebook PC HP 2000 Notebook PC AMD processors C-60 1.333-GHz processor (1066-MHz memory speed, dual core, 9 W) E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 18 W) E2-2000 1.75-GHz processor (1333-MHz memory speed, dual - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 9
C-60 processor; supports DirectX 11) Intel HD Graphics 4000 (on models with Intel Core i7, i5, i3 processors) Intel HD Graphics 3000 (on models with Intel Core i7, i5, i3 processors) Intel HD Graphics (on models with Intel Pentium or Celeron processor; supports DirectX 10) 39.6-cm (15.6-inch), HD - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 10
models Intel models DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333- √ √ MHz) DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066- √ MHz) Supports Altec Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP TrueVision HD webcam √ √ HP VGA webcam (fixed, no tilt - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 11
Description AMD models Intel models Support for the Adapter for use in Brazil External media HP Multi-Format Digital Media Reader supports the following digital √ √ card to wide- aspect vs. standard aspect video VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 √ Hz, hot plug - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 12
Serviceability Description Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security cable slot Preinstalled: ● Windows 8 (64-bit) End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical drive ● WLAN module AMD models Intel models - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 13
drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot Description Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The optical drive is being accessed. ● Off: The optical drive is - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 14
, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 15
Component (9) (10) Hard drive light Power light Front Component Speakers (2) Description ● Blinking white: The hard drive is being accessed. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 16
the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 17
Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 18
Lights Component (1) Caps lock light (2) Power light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 19
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 20
Keys Component (1) esc key (2) fn key (3) Windows 8 logo key (4) Action keys (5) Windows 8 applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Windows 8: Returns you - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 21
in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Contains the hard drive. 14 Chapter 2 External component identification - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 22
3 Illustrated parts catalog Computer major components Computer major components 15 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 23
): For use with Compaq models 689696-001 For use with blue HP models 689694-001 For use with black HP models 689695-001 Speakers (includes only with computer models equipped with an AMD processor 688281-001 For use only with computer models equipped with an Intel processor 685086-001 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 24
(13) (14) (15) Component Spare part number For use only with models with an AMD E1-1200 processor ● Models without Windows 8 ● Models with Windows 8 Standard 688278-001 688278-501 For use only with models with an Intel Core i5 or i3 processor ● Models without Windows 8 ● Models with Windows - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 25
500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 622643-001 Base enclosure (for use with all models) For use in models without Windows 8 689674-001 For use in Windows 8 models 704016-001 Battery: 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 26
Display assembly subcomponents Item (1) (2) Component Display bezel: For use with Compaq models For use with HP models Webcam/microphone module VGA HD Spare part number 689676-001 689675-001 685112-001 703461-001 Display assembly subcomponents 19 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 27
covers) Display cable (includes display panel cable and webcam/microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use with Compaq models For use with black HP models For use with blue HP models Spare part number 689690-001 689679-001 689677-001 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 28
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 29
cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component HP Smart AC adapter (65-W RC V) Power cord (3-pin, black, 1.83-m) rubber) Screw Kit Thermal pad (for use with all models) Spare part number 693711-001 490371-001 691221-001 689691-001 651046-001 22 Chapter - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 30
for use only with models without Windows 8 and with an Intel Core i5 or i3 processor (includes replacement thermal materials) System board for use only with models with Windows 8 Standard and with an Intel Core i5 or i3 processor (includes replacement thermal materials) Webcam/microphone module, VGA - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 31
models without Windows 8 and with an Intel Pentium or Celeron HP models Display enclosure for use with Compaq models Base enclosure for use in models without Windows 8 Display bezel for use with HP models) Display bezel for use with Compaq models) Display cable (includes display panel cable and webcam (15.6- - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 32
feet and display rubber) Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter Intel Pentium B980, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) Intel Core i3 2328M, 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 65-W RC V HP Smart AC adapter Keyboard for use in the United States (includes - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 35
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 38
(3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what computer. ● Model description (select models only) (5). This is the alphanumeric identifier used to locate documents, drivers, and support for the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 39
required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models 32 Chapter 4 Removal and - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 40
Computer feet Description Rubber computer feet Spare part number 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 33 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 41
Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 42
BrightView display panel 35.6-cm (14.0-in), HD, LED, Anti-glare display panel Display bezel (includes Mylar screw covers) HP TrueVision HD webcam/microphone module HP VGA webcam/microphone module Rubber display bumpers Spare part number 685101-001 694746-001 685081-001 694747-001 685112-001 685102 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 43
4. Remove the display bezel (3). 36 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 44
5. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Component replacement procedures 37 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 45
b. Disconnect the module cable from the module. 38 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 46
c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Component replacement procedures 39 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 47
6. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 48
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 49
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 50
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 51
4. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 52
Memory module Description 4-GB (PC3, 12800, 1600-MHz) 2-GB (PC3, 12800, 1600-MHz) Spare part number 641369-001 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 53
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 54
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 320-GB, 5400-rpm, 9.5-mm Hard Drive - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 55
To remove the hard drive: 1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page 22. 2. Disconnect the hard drive cable (1) from - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 56
6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 49 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 57
RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 58
the optical drive cable and cable bracket. Description DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Optical drive insert for use in models without an optical drive Spare part number 685096-001 702756-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 59
3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 60
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard for use in Brazil Keyboard for use in India Keyboard for use in Latin America Keyboard for use in South Korea Keyboard for use in Taiwan Keyboard for use in Thailand Keyboard for use in the United States - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 61
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the WLAN module slot. 2. Rest and secure the computer on its left side with the bottom toward you, and then partially open the computer. 3. Using a flat-bladed screwdriver or similar tool - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 62
4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 63
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 56 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 64
For more information on the TouchPad button board, see TouchPad button board on page 63. Description Top cover for use in charcoal models Top cover for use in black models Spare part number 685762-001 713530-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 65
2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. 58 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 66
4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 67
7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 60 Chapter 4 Removal and - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 68
Power button board Description Power button board (includes cable) Spare part number 685098-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 69
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. 62 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 70
TouchPad button board Description TouchPad button board (includes bracket and cables) Spare part number 685099-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 71
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 64 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 72
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 685106-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 73
3. Remove the speakers (4). Reverse this procedure to install the speakers. 66 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 74
USB board Description USB board (includes cable) Spare part number 685097-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 75
3. Remove the USB board (3). Reverse this procedure to install the USB board. 68 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 76
Power connector cable Description Power connector cable Spare part number 685085-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 77
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. 70 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 78
Mylar screw covers) Display enclosure for use in black models (includes Mylar screw covers) Hinge covers (includes Mylar screw covers) Hinges (includes Mylar screw covers) HP TrueVision HD webcam/microphone module HP VGA webcam/microphone module Rubber display bumpers Spare part number 685101-001 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 79
the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 80
4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 81
c. Remove the display bezel (6). 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 82
d. Disconnect the module cable (3) from the module. Component replacement procedures 75 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 83
e. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) 3. To remove the hinge covers: a. Position the display assembly with the bottom edge toward you. 76 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 84
b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 85
b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 86
enclosure. d. Remove the wireless antenna cables and transceivers (3). NOTE: Models may have either one or two antennas installed. 6. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna receivers, and all associated cables - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 87
Reverse this procedure to reassemble and install the display assembly. 80 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 88
694694-001 694694-501 694694-601 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 685761-001 ● For use in models with Windows 8 Standard 685761-501 ● For use in - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 89
graphics subsystem with UMA video memory ● For use in models without Windows 8 ● For use in models with Windows 8 Standard ● For use in models with Windows 8 Professional System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 90
● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) ● Processor (Intel only; see Processor on page 93) NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 91
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 92
Optical drive cable Description Optical drive cable (includes cable bracket) Spare part number 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 93
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. 86 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 94
processor and a 685087-001 graphics subsystem with discrete video memory Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a 685086-001 graphics subsystem with UMA video memory NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 95
to secure the fan/heat sink assembly to the system board varies by computer model. 3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan/heat sink assembly fan/heat sink assembly removal process on a computer model equipped with an AMD processor. NOTE: The following illustration shows the fan - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 96
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Component replacement procedures 89 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 97
with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor. 90 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 98
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ● Thermal paste is used on - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 99
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. 92 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 100
processor spare part kit includes replacement thermal materials. Description Intel Core i5 processors: 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3 processors: 3130M 2.60-GHz processor (3.0-MB L3 cache, dual - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 101
System board on page 81) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) To remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. 94 Chapter 4 Removal and replacement procedures - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 102
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 95 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 103
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 104
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 105
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 98 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 106
(unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 99 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 107
39.6-cm (15.6-in), HD display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 60% (typical) U.S. 15.6-in 100 Chapter 6 Specifications - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 108
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 101 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 109
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 110
and all hardware-related drivers and software, but not manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 111
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 112
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 113
Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 114
PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 115
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 116
recovery options; see Creating HP Recovery media on page 103. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 117
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 118
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark PSB SABS KTL SEMKO SEV BSMI TISI ASTA Applicable note number 1 1 1 1 1 2 1 1 1 1 1 1 1 1 3 1 1 1 4 7 1 1 5 1 1 6 1 1 Requirements for specific countries and regions 111 - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 119
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 120
HP encourages customers to recycle used electronic hardware, HP HP Web site at http://www.hp NOTE: Materials Disposal. This HP product contains mercury in the This section provides disassembly instructions for the display assembly chapter are general disassembly instructions. Specific details, such as - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 121
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 122
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 123
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 116 Chapter - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 124
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 125
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 126
HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 127
spare part number 23 specifications 101 hard drive bay HP Recovery Manager 107 correcting boot problems 108 starting 108 HP Recovery media creating 103 recovery 108 HP Recovery partition 108 recovery 107 removing 108 I integrated webcam minimized image recovery 107 model name 1 Mylar screw - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 128
connectors 26 plastic parts 26 service tag 31 serviceability product description 5 slots Digital Media 7 security cable 6 speakers identifying 8 illustrated 16 removing 65 spare part number 24 specifications computer 99 display 100 hard drive 101 supported discs recovery 104 system board illustrated - HP 2000z-2b00 | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pres - Page 129
part number 24 USB ports identifying 6, 7 V vents identifying 7, 14 video product description 3 W webcam light, identifying 9 webcam, identifying 9 webcam/microphone cable illustrated 20 removing 77 spare part number 24 webcam/microphone module illustrated 19 removing 37, 74 spare part number 23, 25
HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide