HP 2840 HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 258
Print a Configuration If
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Problem Only black is printing when the document should be printing in color. Cause Solution Color mode is not selected in your program or printer driver. Select color mode instead of grayscale mode. The correct printer driver might Select the correct printer driver. not be selected in the program. The device might not be correctly configured. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See Service and support or the support flyer that came in the device box. One or more colors are not printing, or are inaccurate. Sealing tape might be on the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. The device might be operating Verify that the device in excessively humid conditions. environment is within humidity specifications. One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox. Replace any low print cartridges. See Changing a print cartridge. A color is printing inconsistently after you load a new print cartridge. Another print cartridge might be low. If you are using a nonHP print cartridge, it might be low or empty but you will receive no indication. Check the control-panel display or HP Toolbox to see if a print cartridge is low, and replace it if necessary. Print cartridges might be incorrectly installed. Remove the print cartridge for the color that is printing inconsistently and reinstall it. 242 Chapter 14 Troubleshooting ENWW