HP 2840 HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 274
Load media. Any faxes that are, received while the input tray is
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Problem Incoming fax calls are not being answered by the device. Faxes are not printing. Faxes are printing on two pages instead of one. Cause Solution A voice-messaging service might be interfering with the device as it attempts to answer calls. Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls. ● Set the device answer mode to Manual. In manual mode, you must start the fax-receive process yourself. See Setting the answer mode for more information. ● Leave the device set to automatic mode and lower the rings-to-answer setting for the device to a number less than the rings-toanswer setting for the voice mail (see Changing the rings-to-answer setting). The device will answer all incoming calls. The device might be out of paper and the memory is full. Refill the media input tray. Press ENTER. The device prints all of the faxes it has saved in memory and then resumes answering fax calls. The media input tray is empty. Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled. The receive-to-PC option might be selected, and faxes are being received by the computer. Check to determine whether the computer is receiving faxes. See Receiving faxes to your computer. The autoreduction setting might not be set correctly. Turn on the autoreduction setting. See Changing autoreduction settings for incoming faxes. The incoming faxes might have been sent on larger media. Adjust the autoreduction setting to allow larger pages to be printed on one page. See Changing autoreduction settings for incoming faxes. 258 Chapter 14 Troubleshooting ENWW