HP 300-1020 Limited Warranty and Support Guide - Refurbished
HP 300-1020 - TouchSmart - Desktop PC Manual
UPC - 884962290293
View all HP 300-1020 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 300-1020 manual content summary:
- HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 1
Refurbished Limited Warranty, Support, and System Recovery Guide • Warranty, EULA • Support information • System recovery • Safety warnings - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 2
Before contacting the HP Customer Care Center, it's important to have the following information handy. Please take a moment to write down your product information for future reference. The first - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 3
Table of Contents Hardware Limited Warranty ...4 END-USER LICENSE AGREEMENT...8 Support Information ...11 Repairing Software Problems ...13 Operating Specifications ...19 Regulatory and Safety Information...19 iii - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 4
support General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from Hewlett-Packard, the manufacturer. Please refer to HP HP or its authorized service providers offer warranty service starts on the date of purchase or lease from HP or from the date HP - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 5
error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product. PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 6
consistent with product specifications and supported configurations. If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost. Service Upgrades HP has a range of additional support and service coverage for your product that - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 7
. • Setting up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of using non-HP software; advanced feature support for HP software. Software technical support does NOT include assistance with: • Non-HP software that doesn't ship with computing - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 8
problem, you can receive support by doing the following: Locate your nearest HP Support location via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service the Software Product into the local memory or storage device of the HP Product. c. Copying. You may make - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 9
HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 10
, proposals and representations with respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. Rev. 10/03 10 - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 11
the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call HP Customer - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 12
out-of-warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 13
disk drive, a mouse, or a keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Vista start button, right-click Computer, and then select Properties. 2 Under Tasks, click Device - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 14
. 7 Follow the onscreen instructions. For more information about software restore points: 1 Click the Windows Vista start button, and then click Help and Support. 2 Type system restore into the Search box, and then click Search. Software Program and Hardware Driver Reinstallation If an individual - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 15
Vista Start menu. 2 Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. 3 Through recovery discs that you create. 4 Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 16
detect a recovery partition, it will prompt you to insert a recovery disc. Insert the disc and proceed to Step 7 in "Starting system recovery from recovery discs until you see the desktop. 13 Turn off recovery disc #1 into the disc slot. 3 If the computer works, click the Windows Vista start button - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 17
not finish installing until you restart.) 4 Use HP Update to get critical updates from HP: • Click the Windows Vista start button, All Programs, the HP folder, and then click HP Update. • Follow the onscreen instruction to download driver and software updates. 5 Turn off your computer, reconnect - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 18
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company Hewlett-Packard Company 10955 Tantau Ave Cupertino, CA 95014 declares, that the product(s) Product: Personal computer Model Number(s): IQ500, IQ600, IQ800, dx9000, - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 19
or loss of life. WARNING: Energized and moving parts inside. Disconnect power to the equipment before removing the enclosure. Replace and secure the enclosure when recycled or disposed of in California. Chemical Substances HP is committed to providing our customers with information about the - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 20
only be done with caution. • If one HP product number includes a computer along with a accordance with the instructions, may cause tests were conducted with supported peripheral devices and signal cables and the power cord supplied with this unit users requiring service to report the problem to the - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 21
analog converter boxes. ENERGY STAR compliance HP computers marked with the ENERGY STAR supports similar power management features of the monitor. To take advantage of these potential energy savings, the power service may be extended by means of a certified connector assembly (telephone extension cord - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 22
, the power cord provided with your computer has a grounded plug. Always use the power cord with a of used batteries according to the manufacturer's instructions. Laser Safety Statement Class 1 LED Product than those specified in the Upgrading and Servicing Guide may result in hazardous radiation - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 23
with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) - HP 300-1020 | Limited Warranty and Support Guide - Refurbished - Page 24
Copyright © 2008-2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Printed in xxxxx
Refurbished
Limited Warranty, Support,
and System Recovery Guide
•
Warranty, EULA
•
Support information
•
System recovery
•
Safety warnings