HP 3015 HP LaserJet 3015 All-in-One - User Guide

HP 3015 - LaserJet B/W Laser Manual

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  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 1
    hp LaserJet 3015 use
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 2
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 3
    hp LaserJet 3015 all-in-one User Guide
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 4
    to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this user guide. Part number: Q2669-90951 Edition 2, 4/2009 Trademark Credits Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 5
    the hp LaserJet 3015 all-in-one 2 Package contents ...2 Device features ...3 Identifying the hardware components 4 HP LaserJet 3015 all-in-one hardware components 4 Identifying the device control panel components 5 Identifying the software components 6 Print-media specifications ...7 Supported
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    one (manual duplexing 37 To manually scanning methods 58 Canceling a scan job ...59 Scanning from the device control panel 60 Programming the Scan to button 60 Scanning to e-mail ...60 Scanning to a folder ...60 Scanning by using hp LaserJet Scan software 61 Scanning to e-mail ...61 To scan
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    64 Using TWAIN-compliant and WIA-compliant software 64 Scanning by using OCR ...65 Readiris ...65 Scanner resolution and color 66 Resolution and color guidelines 66 Color ...67 6 Faxing ...70 ...7. 0 7 Cleaning and maintenance Cleaning the outside of the device 72 To clean the exterior ...72
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    sealing tape been removed from the print cartridge 100 Is the print cartridge low on toner 100 Is the original of poor quality 100 Does the original have a colored background 100 Copy quality is unacceptable 101 Preventing problems ...101 Media jams occur in the automatic document feeder (ADF
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    Scan quality is unacceptable 110 Preventing problems ...110 Blank pages ...110 Too light or dark ...110 Unwanted lines ...110 Black dots or streaks ...110 Unclear text ...110 Appendix A Specifications HP LaserJet 3015 all-in-one 113 HP LaserJet 3015 all-in-one specifications 113 HP LaserJet 3015
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    132 HP parts and accessories chart 132 HP LaserJet print cartridges 134 HP policy on non-HP print cartridges 134 To install a print cartridge 134 Storing print cartridges 134 Print cartridge life expectancy 134 Recycling print cartridges 134 Saving toner ...135 Appendix E Service and support
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    topics to acquaint yourself with your new HP LaserJet 3015 all-in-one: ● Identifying the hp LaserJet 3015 all-in-one ● Device features ● Identifying the hardware components ● Identifying the device control panel components ● Identifying the software components ● Print-media specifications ENWW 1
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    flyer 4 Media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Fax guide 8 Phone cord 9 ADF output support 10 Ouput bin support 11 Control panel cover 12 HP LaserJet 3015 all-in-one Use the phone cord and the power cord that
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    Device features Speed Paper handling Memory Connectivity Fax ● Prints and copies up to 15 pages per minute (ppm) parallel port (Note: cables are not included) ● Full-functionality fax capabilities with a V.34 fax, including a phone book, fax polling, and delayed-fax features ENWW Device features 3
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    components. HP LaserJet 3015 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 ADF media lever 3 Device control panel 4 ADF output bin 5 Print-cartridge-door release 6 Device output bin 7 Priority input slot 8 Media input tray 9 Parallel port 10 USB port 11 Fax interface
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    fax guide. 3 Menu and cancel controls. Use these controls to select menu options, determine the device status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copying. 5 Scan controls
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    . See the start guide for more information. The following software items are included with the device: ● HP toolbox ● HP LaserJet Scan ● TWAIN or WIA scan driver ● HP LaserJet Fax ● Readiris OCR (not installed with other software; separate installation is required) ● Printer drivers (PCL 6, PCL 5e
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    to 250 (Sheffield). Use only transparencies designed for use with HP LaserJet printers. Supported paper weights and sizes Media input tray paper sizes Media input tray Dimensions Minimum-size paper 76 by 127 mm (3 by 5 in) Maximum-size paper 216 by 356 mm (8.5 by 14 in) Minimum-size glossy
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    sheets 4 sheets Automatic document feeder (ADF) paper sizes ADF Dimensions Weight or thickness Minimum-size paper Maximum-size paper 74 by 105 mm (2.9 by 4.1 in) 30 sheets (75 g/m2; 20 lb bond) The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
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    the device control panel to change the device settings, review the information in this chapter. Settings that are established in the software program take precedence over printer-driver settings. Printer-driver settings override the HP toolbox and device control panel settings. Setting or feature
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    Monitor the device status. ● View and configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do I" information. ● Provide access to fax and scan software capabilities. You can view the HP toolbox when the device is directly connected to a computer, or when the
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    contains the following sections: ● Status tab ● Fax tab ● Scan to... tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for ordering supplies. You must have Internet access
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    Scan Preferences The scan preferences apply to only Scan to E-mail or a Folder. Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information, such as how to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or scan problems
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    of the settings to the factory defaults and clears the fax header name and phone number. (See the fax guide for information about how to add your information to the fax header.) This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any
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    ENTER. 2. Use the < or the > button to select Service, and then press MENU/ENTER. 3. Use the < or for copying, printing reports, printing faxes, and determining autoreduction for incoming faxes. To change the default paper size 1. Press MENU/ENTER. 2. hp toolbox or the device control panel ENWW
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    Note Note Note ● The phone line sounds for outgoing faxes. ● The ring volume for incoming faxes. To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error. 1.
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    save your selection. The factory-set default for the device control panel key-press volume is Soft. 16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
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    3 Printing Use the following information to perform printing tasks with the device: ● Printing by using manual feed ● Stopping or canceling a print job ● Printer drivers ● Understanding print-quality settings ● Optimizing print quality for media types ● Device media specifications ● Guidelines for
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    Open the device properties or printer setup (printer driver) in the software program. 2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source is: or Paper Source drop-down list. (For instructions about opening the printer driver from your computer, see Understanding
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    . ● Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me
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    HP LaserJet printers. Certain features (FastRes 1200 and 300 dpi) are not available in this driver. (Do not use the PCL 5e driver that is provided with this device with older printers.) PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features (manual duplexing
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    on the printer driver that you current software program, Windows system tray, click Start, select Settings, and then click Printers and Faxes. 2. Right-click the device icon. 3. Click Properties, or click Printing Preferences. 4. Change the settings, and click OK. To use EconoMode (to save toner
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    Note Note Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than five percent, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to
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    Note To gain access to the optimizing feature You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in the device properties (printer driver). For more information, see Changing print settings. Printing speeds might vary depending on the type and size of media
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    and in the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for more information about ordering the guidelines.) Always test media before you purchase a large quantity. Using media that does not meet Hewlett-Packard specifications might cause problems for the
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    you are loading (such as bond or recycled), check the label on the package. Some paper causes print quality problems, jamming, or damage to the device. Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. The
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    jamming might result. ● Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl and should not contain air. Envelopes that trap air might cause problems. ● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. ● Sizes: Supported
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    flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with lb). Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear. You might
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    the following size ranges only: ● Minimum: 76 by 127 mm ( (3 by 5 inches)) ● Maximum: 216 by 356 mm ( (8.5 by 14 inches)) The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the ADF output bin
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    ● Minimum: 74 by 105 mm (2.9 by 4.1 inches) ● Maximum: 215.9 by 356 mm (8.5 by 14 inches) The ADF is recommended only for paper faxing, copying, and scanning. The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of
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    one envelope ● To print on multiple envelopes Note To print on one envelope Use only envelopes that are recommended for laser printers. . 3. Adjust the media guides to the width of the envelope. Note 4. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the
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    envelopes that are recommended for laser printers. See Device media specifications for more information. Use the priority input slot for printing on one envelope. Use the media input to 15 envelopes. 4. Adjust the media guides to the length and width of the envelopes. ENWW Printing on envelopes 31
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    Note 5. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the Type is: drop-down list. Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features
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    are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See Device the device settings (printer driver) as instructed in the following procedure. The device adjusts the fuser temperature according to guides. ENWW Printing on transparencies and labels 33
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    Note 3. On the Paper tab or the Paper/Quality tab in the printer driver, select the correct media type from the Type is: drop-down list. Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the
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    Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See Device media specifications for more information. Use these instructions to print documents on letterhead or preprinted forms. Note To print on
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    narrow side forward and the side to be printed on facing up. Adjust the side and rear media guides to fit the media. Note 2. On the Paper tab or the Paper/Quality tab in the printer driver, click Custom. Specify the dimensions of the custom-sized media. Not all device features are available for
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    device becomes dirty, see Cleaning and maintenance for instructions. Note Note To manually duplex The printer driver also contains instructions and graphics for manually duplexing. 1. In the software program, open the device properties (printer driver). For instructions, see To change settings for
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    6. Place the stack of media in the input tray again. Side one should be facing down with the top edge feeding into the device first. 7. Click OK (on the computer screen), and then wait for side two to print. 38 Chapter 3 Printing ENWW
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    up to 16 pages per sheet of media. To print multiple pages on a single sheet 1. In the software program, open the device properties (printer driver). See Changing print settings for instructions. 2. On the Finishing tab under Pages Per Sheet, select the number of pages per sheet that you want
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    Note 2. In the software program, open the device properties (printer driver). For instructions, see To change driver. 4. Set the number of pages per sheet to two. Select the appropriate binding option, and click OK. 5. Print the booklet. 6. After side one has been printed, remove the remaining paper
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    8. Place the pages from side one in the input tray again. Side one should be facing down with the bottom edge feeding into the device first. 9. Click OK (on the computer screen), and wait for side two to print. 10. Fold and staple the pages. ENWW Printing booklets 41
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    across the first page or all of the pages of a document. To use the watermark feature 1. In the software program, open the device properties (printer driver). See Changing print settings for instructions. 2. On the Effects tab, use the drop-down list to select the watermark that you want to print
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    4 Copying Note Use these instructions to perform copying tasks with your device: ● Loading originals to copy ● Starting a copy job ● are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Using the hp toolbox. ENWW 43
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    Loading originals to copy Use these instructions to load originals into your device for copying. See for media in the ADF is 215 by 356 mm ( (8.5 by 14 inches)). The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide
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    4. Adjust the media guides until they are snug against the media. CAUTION 5. The document is now ready to be copied. To prevent damaging the when you have finished printing. Printing on regular media with the ADF media lever moved to the right can cause jams. ENWW Loading originals to copy 45
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    start copying. 3. Repeat the process for each copy. For more detailed instructions about loading originals into the ADF input tray, see Loading originals to job, press CANCEL on the device control panel. If more than one process is running, pressing CANCEL clears the process that currently appears on
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    Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality. If you want to conserve toner, and the copy quality is not as important, select Draft. Note To adjust the copy quality for the current job 1. On the device control panel
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    Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. Note To adjust the lighter/darker setting for the current job 1. On the device
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    can also make the following reductions or enlargements automatically: You must change the default paper size in the media input tray to match the output size, or part of your copy might be cut off. For instructions, see Changing the default media size. ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83
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    Note To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only, use the following instructions. 1. On the device control panel, press REDUCE/ENLARGE. 2. Select the size to which you would like to reduce or enlarge the copies in this job.
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    4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. You can select: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% If you select Custom: 25-400%, type
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    does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the also be changed from the device software. For instructions about changing settings from the device software, see Changing print settings. Note
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    Changing the default number of copies You can choose to have the default number of copies be any number from 1 to 99. Note To change the default number of copies 1. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Use
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    Copying two-sided originals To copy a multiple-page stack of two-sided originals 1. Load the stack of originals to be copied into the automatic document feeder (ADF) input tray with the first page facing down, and with the top of the page leading into the ADF. 2. Press START/COPY. The odd-numbered
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    following instructions to perform scanning tasks: ● Loading originals to scan ● Understanding scanning methods ● Canceling a scan job ● Scanning from the device control panel ● Scanning by using hp LaserJet Scan software ● Scanning by using TWAIN-compliant and WIA-compliant software ● Scanning by
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    scan Use these instructions to load originals into the device for scanning. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for scanning media stack face down and the first page to be scanned at the bottom of the stack. 3. Slide the media
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    it back to the left when you have finished printing. Printing on regular media with the ADF media lever moved to the right can cause jams. ENWW Loading originals to scan 57
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    information, see Scanning by using hp LaserJet Scan software. HP LaserJet Scan software is not supported for networked connections. ● Scan from TWAIN-compliant or WIA-compliant software: The device is TWAINcompliant and WIA-compliant and works with Windows-based programs that support TWAIN-compliant
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    job To cancel a scan job, use one of the following procedures. ● Press CANCEL on the device control panel. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original document from the automatic document feeder (ADF) input tray. ENWW Canceling a scan job 59
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    Scan section of the HP toolbox and click the Scan to... tab. For more information, see the HP toolbox Help. Note Scanning to e-mail To scan to e-mail by using the SCAN Scanning to a folder To scan to a folder by using the SCAN TO button on the device control panel, use the following instructions.
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    . 3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan. OR Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to
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    3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan. OR Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 73
    . 3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan. OR Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 74
    program (Windows XP only) WIA is another way to scan an image directly into a software program, such as Microsoft® Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software. Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera
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    You can use OCR software to import scanned text into your preferred word-processing program for editing. Readiris The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help
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    scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan and color settings for different types of scan jobs. Intended use Fax E-mail Edit text Print (graphics or
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    Color You can set the color values to the following settings when scanning. Setting Color Black and White Grayscale Recommended use Use this setting for high-quality when file size is an issue or when you want a document or photograph to be scanned quickly. ENWW Scanner resolution and color 67
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    68 Chapter 5 Scanning ENWW
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    6 Faxing For instructions about using the device fax functionality, see the fax guide that came with the device. ENWW 69
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    70 Chapter 6 Faxing ENWW
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    7 Cleaning and maintenance Use the topics below to learn about basic cleaning and maintenance tasks: ● Cleaning the outside of the device ● Cleaning the media path ENWW 71
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    of debris might collect on the scanner glass and affect performance. Use the following procedure to clean the scanner glass. 1. Turn off the device acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place maintenance ENWW
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    Cleaning the media path If you are experiencing toner specks or dots on the printouts, clean the media path. To clean the media path 1. Press MENU/ENTER. 2. Use the < or the > button to find the Service menu. 3. Press MENU/ENTER. 4. Use the < or the > button to find Cleaning Mode. 5. Press MENU/
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    74 Chapter 7 Cleaning and maintenance ENWW
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    totally blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages appear ● Paper-handling problems exist ● Printed page is different from what appears onscreen ● Media jams occur in the printer ● Print quality is unacceptable ● Device control panel error messages
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    on. If the problem persists after you try the preceding remedies, the device might be experiencing a mechanical failure. Unplug the device from the power outlet and contact HP. See the support flyer that came with the device for information about contacting HP. 76 Chapter 8 Troubleshooting ENWW
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    minutes). Do not print while the black lines or dots are visible. Do not turn the device off and on. This does not solve the problem. CAUTION Note Faded device control panel display Magnets or strong electric fields can cause the device control panel display to fade. Do not place the
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    Reinstall the print cartridge. Try printing the document again. Does the configuration page print? To check the device, print a configuration page. See Printing a configuration page for instructions. Does the is loaded print-side up, the copy prints out blank. 78 Chapter 8 Troubleshooting ENWW
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    Paper-handling problems exist for more information. Are media jams present? See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer Cable (A/B). See Ordering HP parts and accessories. ● Hewlett-Packard strongly recommends an ECP parallel interface card. ENWW Pages
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    exists Try these tips when pages are printed on, but a problem exists. Is the print quality poor? See Print quality is unacceptable for information. Are the device settings appropriate for the print media? See Paper-handling problems exist for more information. 80 Chapter 8 Troubleshooting ENWW
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    remedy the problem. Printer not responding/ correctly connected? ● Are other printer drivers installed on the computer? software. The status software dominates the parallel port on the computer and denies the device access to the port. Try the following remedies: ● Disable all of the status windows
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 92
    device is not in manual feed mode and print your job again. Is the pickup roller dirty or damaged? Contact a local HP authorized service provider. See Service and support for instructions. Media curls when fed through device See Curl or wave for more information. 82 Chapter 8 Troubleshooting ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 93
    Cable (A/B). See Ordering HP parts and accessories for information. ● The wrong printer driver might have been selected when the device software was installed. Make sure that the device is selected in the device properties. ● The software program might be experiencing a problem. Try printing from
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 94
    format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following remedies: ● Create documents and print them using the same printer driver (printer software) and device properties settings regardless of which device you use to
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 95
    new media. This helps prevent multiple sheets of media from feeding through the device at one time, which reduces media jams. You are notified of a media jam by an error in the software program and a jam message on the device control panel display. See Device control panel error messages appear for
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 96
    side of the media that is most visible (this includes the middle), and carefully pull it free from the device. 4. When you have removed the jammed media, replace the print cartridge. 5. Press the supporting springs, and close the top cover. 86 Chapter 8 Troubleshooting ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 97
    7. Slide the media guides inward as far as they tray into the device. Note CAUTION 10. After clearing the media jam, you might need to turn the device off, and then turn media jams Do not use a sharp object, such as a pencil or scissors, to remove jammed media. If the media has jammed where it
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 98
    jammed in the automatic document feeder (ADF), see Media jams occur in the automatic document feeder (ADF). Tips to avoid media jams copy or Loading originals to scan. ● Make sure that is printing. ● Use only HP-recommended media types. See Device type and the amount of toner used affect the output
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 99
    . Many surge suppressors and batterybackups can cause print defects. Light print or fade ● The toner supply is low. See HP LaserJet print cartridges for more information. ● The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 100
    manufacturing processes can cause some areas to reject toner. Try a different type of media. ● The print cartridge might be defective. See HP LaserJet print cartridges for more information. ● Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make sure that it is set
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 101
    by using the HP toolbox. This decreases the amount of background shading. See the device software Help for HP print cartridge. See the start guide for instructions. Toner smear ● The fuser temperature might be too low. Check Type is: on the Paper tab or the Paper/ Quality tab of the printer driver
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 102
    the same spot on the page, install a new HP print cartridge. See the start guide for instructions. ● The internal parts might have toner on them. See Cleaning and maintenance for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 103
    characters are improperly formed, contact an HP-authorized dealer or service representative. See the support flyer that came with your device for more information about contacting HP. Page skew ● Make sure that the media is loaded correctly and that the media guides are not too tight or too loose
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 104
    See Optimizing print quality for media types for instructions. This feature is also available in the HP toolbox. You can also adjust the fuser temperature using the device control panel. The Less paper curl setting in the Service menu sets the fuser temperature to the lowest setting. The factory-set
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 105
    might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. See Device media specifications
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 106
    ● Scanner Bulb failure If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 107
    open or no print cartridge ● Manual feed Press [enter] ● Memory is low Press [enter] ● Add paper. [enter] to continue ● No print cartridge ● Printer jam Clear paper path See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information about media
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 108
    you either press MENU/ENTER to proceed, or press CANCEL to cancel the job. The auto continue setting is available in the printer driver and the HP toolbox. To find out whether the auto continue setting is turned on, print a configuration page. See Printing a configuration page for more information
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 109
    No copy came out Is media loaded in the input tray? Load media in the device. See Loading originals to copy for more information. Is the original loaded correctly? Make sure that the original is loaded correctly in the automatic document feeder (ADF) input tray. The original should be loaded top
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 110
    print cartridge. See the start guide for information about installing a print cartridge. Is the print cartridge low on toner? The print cartridge is used for making copies. If the print cartridge is low on toner, the background might appear in a different shade. 100 Chapter 8 Troubleshooting ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 111
    , it might skew, causing unclear images and problems with the OCR program. See Loading originals to copy for instructions. ● If your device frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See the support flyer that came with your device for
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 112
    media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by a software error message and the Doc feeder jam Clear, . If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions. ● Output paths: If the page is sticking out
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 113
    document feeder (ADF) 1. Using both hands, pull the device control panel door toward you. 2. Remove any jammed media. Note Use only your hands to remove jammed media. Using other objects can damage internal parts. 3. Make sure that all of the pieces of media are removed, and then close the device
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 114
    faded stripes ● The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. ● The toner might be low. See HP LaserJet print cartridges for instructions. Blank pages ● The original might have
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 115
    place. ● Try cleaning the scanner glass. See Cleaning the outside of the device for instructions. ● The photosensitive drum inside the print cartridge might be scratched. Install a new HP print cartridge. See the start guide for instructions. Black dots or streaks ● Ink, glue, correction fluid, or
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 116
    of the device for instructions. Do graphics look different from the original? The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. See Scanner resolution and color for more information. 106 Chapter 8 Troubleshooting ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 117
    supports is 51 by 89 mm (2 by 3.5 inches). The original might be jammed. See Media jams occur in the automatic document feeder (ADF) for instructions. Is the media size correct? In Scan settings, make sure that the input media size is large enough for the document that you are scanning. See Scanner
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 118
    software Help for details. Did you send a print job or copy job before you tried to scan? If you sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, the printer and scanner is always bidirectional. 108 Chapter 8 Troubleshooting ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 119
    problem. Common scanning error messages This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following: ● Unable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner . Hewlett-Packard strongly
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 120
    See Loading originals to scan for instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information. ● Recurring feed problems indicate that the separation pad is worn. See Ordering HP parts and accessories to order
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 121
    A Specifications See these sections for specifications information about the following: ● HP LaserJet 3015 all-in-one ● HP LaserJet 3015 all-in-one battery Physical specifications Product Height HP LaserJet 3015 445 mm all-in-one (17.7 in) Depth 470 mm (18.5 in) Width 426 mm (16.8 in)
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 122
    Item 110-volt models 220-volt models Minimum recommended circuit 4.5 A capacity 2.3 A 1The values are subject to change. See http://www.hp.com/support/lj3015 for the most current information. 2Note: The power sources are not interchangeable. Acoustic emissions1 Activity level Operator (
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 123
    HP LaserJet 3015 all-in-one ● HP LaserJet 3015 all-in-one specifications ● Regulatory Information HP LaserJet 3015 all-in-one specifications Printer capacities and ratings Print speed ● 15 pages per minute (ppm) for letter size paper and 14 ppm for A4-size paper ● First page out in less than 10
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 124
    ) top and bottom Scanner Duty Cycle 2,000 single-sided items per month Scan resolution 600 dpi color (8.5 by 14 inches). The ADF output bin holds one sheet of legal-size media (215 by 356 mm printed pages 5.08 mm (0.2 inch) Fax compatibility ITU Group 3; ECM Fax coding schemes MH, MR, and
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 125
    manufacturers Polycarbon Monoflouride Lithium Button or coin cell battery 1 Approximately 1 gram Solid Rayovac of Madison, Wisconsin, USA; and Panasonic of Secaucus, New Jersey, USA. ENWW HP LaserJet 3015 all-in-one battery 115
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 126
    116 Appendix A Specifications ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 127
    B Regulatory Information See these sections for regulatory information: ● FCC regulations ● Telephone consumer protection act (United States) ● IC CS-03 requirements ● Regulatory information for the European Union countries/regions ● Safety statements ● Declaration of Conformity ● Environmental
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 128
    B digital device, pursuant to Part 15 of the FCC rules. used in accordance with the instructions, it may cause harmful to try to correct the interference by one or more of the following measures: ● changes or modifications to the printer that are not expressly approved by HP could void the user's
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 129
    may request you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: Replace any original equipment that came with the product. This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 130
    may not prevent degradation of service in some situations. Repairs to software settings. Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in the support
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 131
    since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 132
    sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 3015 all-in-one-kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 133
    Australia This equipment complies with Australian EMC requirements. ENWW Safety statements 123
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 134
    according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Product Number: Product Options: HP LaserJet 3015 all-in-one Q2669A (Regulatory Model3
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 135
    Hewlett-Packard Company has determined this product meets ENERGY STAR® Guidelines (version 1.0) for energy efficiency. For more information, see http://www.energystar.gov. Toner consumption EconoMode/Toner Miser uses significantly less toner, which might extend the life of the print cartridge. Paper
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 136
    cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print cartridge
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 137
    Weight: approx. 1 gram Location: on formatter PC board (one battery per product) User Removable: No For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org. Nederlands Toepassing: De
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 138
    Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm. 128 Appendix B Regulatory Information ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 139
    HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY HP PRODUCT HP LaserJet 3015 all-in-one DURATION OF LIMITED WARRANTY One year HP warrants to you, the end-user customer, that HP or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c)
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 140
    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 130 Appendix C HP limited warranty statement ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 141
    D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device: ● Ordering HP parts and accessories ● HP LaserJet print cartridges ENWW 131
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 142
    film for use with HP LaserJet monochrome printers. 92296U (A4) HP brand transparency film for use with HP LaserJet monochrome printers. 92296T (letter) Replacement print cartridges for Q2612A the HP LaserJet 3015 all-in-one. 2,000 page cartridge 132 Appendix D HP parts and accessories ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 143
    Supplementary documentation Product name Description Part number Guidelines for Paper and Other Print Media A guide to using paper and other 5963-7863 print media with HP LaserJet printers. Replacement parts Product name Paper pickup roller Media input tray Priority input slot Automatic
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 144
    using HP LaserJet print cartridges. Note HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 145
    two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (800) 340-2445, or visit the HP LaserJet Supplies website at http://www.hp.com/recycle. Saving toner To save toner, select the EconoMode
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 146
    136 Appendix D HP parts and accessories ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 147
    E Service and support Use these topics to learn about obtaining device service and support. ● Obtaining hardware service ● Extended warranty ● Service information form ENWW 137
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 148
    , if possible. ● Include samples that illustrate the problems you are having, if applicable. ● Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag. 138 Appendix E Service and support ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 149
    need to remove the media input tray to return the device. Use the following instructions to remove the media input tray without damaging the device. 1. Open the media input tray and remove any media. 2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 150
    hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exchange or onsite service. For more support information, contact the Customer Care Service and Support group; see the support flyer
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 151
    ? Model number: Date: Phone: Phone: Special shipping instructions: Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies). What needs to be done
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 152
    142 Appendix E Service and support ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 153
    is used to automatically feed originals into the device for copying, scanning, or faxing. A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning. Short for Web browser, a software program that is used to locate and open Web pages. The
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 154
    mail, electronic fax, and OCR links. Optical Character Recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use. parallel cable See 1284-B. printer driver A printer driver is
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 155
    . The printer can place the watermark on the first page only or all pages. WIA Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner. ENWW Glossary
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 156
    146 Glossary ENWW
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 157
    and parts 132 acoustic emissions 112 acoustic emissions while copying 113 ADF clearing jams 102 printer media path 73 clearing jams ADF 102 media 85 collating copies changing defaults 52 description 52 color scanning problems 101 See also image quality, troubleshooting, copy quality ENWW Index 147
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 158
    documentation ordering 133 draft-quality printing 21 drivers, printer, requirements for 20 dropouts, character 90 duplexing, manual 37 duty cycle ADF 114 device 113 scanner 114 E e-mail, scanning to 60 148 Index EconoMode 21 EconoMode (Save Toner) print-quality setting 21 electrical specifications
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 159
    HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 160
    113 See also special media paper path, cleaning 73 parallel cable, ordering 132 parallel port 4, 114 part numbers 132 parts and accessories 132 path of media, cleaning 73 PCL 5e printer driver 20 PCL 6 printer driver 20 photo scanning troubleshooting 106 physical specifications device 111 picture
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 161
    ring volume adjusting 15 S safety statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR, using 65
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 162
    89 lines 90, 110 list of problems 75 loose toner 92 media guides 82 media jams 85 media problems 25 not responding 76, 79, 81 pages not printing 79 paper 107 parallel ports 81 pickup roller 82 power on 76 printer 76, 98 quality, image 106 repeating defects 92 scanning 106 sizes, wrong 107 skewed
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 163
  • HP 3015 | HP LaserJet 3015 All-in-One - User Guide - Page 164
    © 2004 Hewlett-Packard Development Company, LP www.hp.com/support/lj3015 *Q2669-90951* *Q2669-90951* Q2669-90951
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hp
LaserJet 3015
use