HP 3030 Service Manual
HP 3030 - LaserJet B/W Laser Manual
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HP 3030 manual content summary:
- HP 3030 | Service Manual - Page 1
- HP 3030 | Service Manual - Page 2
- HP 3030 | Service Manual - Page 3
HP LaserJet 3015, 3020, and 3030 all-in-one Service Manual - HP 3030 | Service Manual - Page 4
injury from fire or electric shock. Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the HP LaserJet 3015, 3020, and 3030 all-in-one products to a power source. If you don't know - HP 3030 | Service Manual - Page 5
models 12 HP LaserJet 3030 fax capabilities 13 HP LaserJet 3015, 3020, and 3030 all-in-one battery 14 Warranty statement...15 HP's Premium Protection print-cartridge warranty 16 Extended warranty...17 Print-cartridge information ...18 Refilled print cartridges ...18 HP LaserJet printing supplies - HP 3030 | Service Manual - Page 6
for the flatbed (HP LaserJet 3020 and 3030 44 Loading originals to copy or scan 44 Loading originals into the LJ 3020 and 3030 ADF input tray 45 Loading originals onto the LJ 3020 and 3030 flatbed scanner 46 3 Maintenance Life expectancies of parts that wear 48 Scanner calibration ...49 - HP 3030 | Service Manual - Page 7
assembly 78 Image-formation system...83 Print cartridge...84 Printer paper-feed system 84 Jam detection in the printer 85 HP LaserJet 3015 all-in-one unique components 87 Basic operation...87 HP LaserJet 3020 and 3030 all-in-one unique components 93 Scanner and ADF functions and operation 93 - HP 3030 | Service Manual - Page 8
for localized products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 vi - HP 3030 | Service Manual - Page 9
-wide customer support 282 Accessories ...284 Common hardware ...284 How to use the parts lists and diagrams 285 HP LaserJet 3015 scanner assembly 286 HP LaserJet 3020/3030 scanner assembly 296 HP LaserJet 3015/3020/3030 printer base 304 Alphabetical parts list...320 Numerical parts list...326 - HP 3030 | Service Manual - Page 10
viii ENWW - HP 3030 | Service Manual - Page 11
LaserJet 3015, 3020, and 3030 all-in-one battery 14 Control-panel menu structure 33 Supported media types 37 Life expectancies of parts that wear 48 HP LaserJet 3015 basic sequence of operation 71 HP LaserJet 3020 and 3030 basic sequence of operation 71 HP LaserJet 3015, 3020 and 3030 printer - HP 3030 | Service Manual - Page 12
x ENWW - HP 3030 | Service Manual - Page 13
product 7 Location of additional serial number label 7 HP LaserJet 3015 dimensions 30 HP LaserJet 3020/3030 dimensions 30 HP LaserJet 3015 all-in-one control panel 31 HP LaserJet 3020 all-in-one control panel 32 HP LaserJet 3030 all-in-one control panel 32 Envelope construction 41 Loading - HP 3030 | Service Manual - Page 14
for the HP LaserJet 3015 all-in-one 105 Parts removal order for the HP LaserJet 3020 and 3030 all-in-one 105 Parts removal order for the printer (product base, all models 106 Parts removal order HP LaserJet 3015 scanner assembly 107 Remove the link assemblies and scanner support frame springs - HP 3030 | Service Manual - Page 15
white platen (2 of 2 132 Parts removal order HP LaserJet 3020 and 3030 scanner assembly...........133 Remove the ADF input tray scanner support frame springs (1 of 4).....137 Remove the link assemblies and scanner support frame springs (2 of 4).....137 Remove the link assemblies and scanner support - HP 3030 | Service Manual - Page 16
and LIU 173 Figure 5-125. HP LaserJet 3020 formatter without LIU 173 Figure 5-126. HP LaserJet 3030 formatter and LIU 173 Figure 5-127. Remove the formatter (1 of 2) (and LIU installed 174 Figure 5-128. Remove the formatter (2 of 2 174 Figure 5-129. Remove the scanner support frame (1 of 3 175 - HP 3030 | Service Manual - Page 17
assembly (HP LaserJet 3015 292 Figure 7-5. Guide assembly (HP LaserJet 3015 294 Figure 7-6. HP LaserJet 3020/3030 scanner assembly 296 Figure 7-7. Link assembly (HP LaserJet 3020/3030 298 Figure 7-8. Major assemblies (HP LaserJet 3020/3030 300 Figure 7-9. HP LaserJet 3015/3020/3030 printer base - HP 3030 | Service Manual - Page 18
xvi ENWW - HP 3030 | Service Manual - Page 19
models 12 HP LaserJet 3030 fax capabilities 13 HP LaserJet 3015, 3020, and 3030 all-in-one battery 14 Warranty statement...15 HP's Premium Protection print-cartridge warranty 16 Extended warranty...17 Print-cartridge information ...18 Refilled print cartridges ...18 HP LaserJet printing supplies - HP 3030 | Service Manual - Page 20
cartridge (using an average of 5 percent toner coverage on printed A4- or letter-size pages) ● 4 MB of ROM, 32 MB of RAM ● Universal serial bus (USB) port ● 1284-B compliant parallel port ● V.34 fax modem that supports speeds up to 33.6 kbps (HP LaserJet 3015 and 3030 only) ● Two RJ-11 ports (one - HP 3030 | Service Manual - Page 21
Note ● Supported software ● HP Toolbox ● HP LaserJet Scan ● TWAIN or WIA Scan Driver ● HP LaserJet Fax ● Readiris OCR (not installed with other software; separate installation is required) ● Printer drivers (PCL 5e, PCL 6, and PS ● Installer/unistaller ● Supported operating systems ● Windows 98Se - HP 3030 | Service Manual - Page 22
-in-one products are designed to perform the following tasks: ● Print: Print documents with HP LaserJet quality. ● Copy: Make up to 99 laser-quality copies of a 50-page original. It also enlarges, reduces, and lightens/darkens copies. (The HP LaserJet 3020 and 3030 also collate copies.) ● Scan: Scan - HP 3030 | Service Manual - Page 23
hardware components. Figure 1-2. HP LaserJet 3015 all-in-one hardware components (1 of 2) Figure 1-2. HP LaserJet 3015 all-in-one hardware components (2 of 2) 1 Automatic document feeder (ADF) input tray 2 ADF media lever 3 Control panel 4 ADF output bin 5 Print-cartridge-door release 6 Output - HP 3030 | Service Manual - Page 24
port 9 USB port 10 Power switch 11 Power receptacle Figure 1-4. HP LaserJet 3030 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid and ADF output bin 3 Control panel 4 Print-cartridge-door release 5 Output bin 6 Priority input tray 7 Media input tray - HP 3030 | Service Manual - Page 25
the top-left side of the scanner support frame. Open the print cartridge door to find this label. The additional serial number label is in the same location on the scanner support frame for all of the HP LaserJet 3015, 3020, and 3030 all-in-one products. Figure 1-6. Location of additional serial - HP 3030 | Service Manual - Page 26
Physical specifications Product Height HP LaserJet 3015 445 mm product (17.5 inches) Depth 440 mm (17.3 inches) HP LaserJet 3020/3030 product 556 mm 21. HP LaserJet 3015 performance specifications Table 1-3. HP LaserJet 3015 performance specifications Category Specification Printer - HP 3030 | Service Manual - Page 27
HP LaserJet 3015 performance specifications (continued) Category Specification Maximum paper size 216 by 356 mm (8.5 by 14 inches). The output bin holds one month (average) PCL (Printer Control Language) Level 5e bottom Scanner duty cycle 2,000 single-sided items per month Scan resolution - HP 3030 | Service Manual - Page 28
by 300 dpi (halftone enabled) Fax page storage Up to 110 slerexe pages HP LaserJet 3020/3030 performance specifications Table 1-4. HP LaserJet 3020/3030 performance specifications Category Specification Printer capacities and ratings Print speed ● 15 pages per minute (ppm) for letter-size - HP 3030 | Service Manual - Page 29
HP LaserJet 3020/3030 performance ● 1,000 single-sided pages per month (average) PCL (Printer Control Language) Level 5e and 6 PostScript (PS) Emulates 9296) while copying 6.3 Bel sound power level Scanner capacities and ratings Margins for scanned items 3.05 mm (0.12 inch) right and left - HP 3030 | Service Manual - Page 30
W (average) 14 W (average) 0 W 2.3 A Acoustic emissions (all models) The values are subject to change. See http://www.hp.com/support/lj3015 or http://www.hp.com/support/lj3030 for the most current information. During other operations, acoustic emissions can vary. Table 1-6. Acoustic emissions (all - HP 3030 | Service Manual - Page 31
. Left margin: the distance of the left-most vertical line (first two dots of each scan line) from the left edge of the media. 4.23 mm (0.16 inch) ± 2.0 length for cut-sheet media). HP LaserJet 3030 fax capabilities Table 1-8. HP LaserJet 3030 fax capabilities Category Specification Fax - HP 3030 | Service Manual - Page 32
HP LaserJet 3015, 3020, and 3030 all-in-one battery Table 1-9. HP LaserJet 3015, 3020, and 3030 all-in-one battery Category Specification Battery material Battery type Polycarbon Monoflouride Lithium Button or coin cell battery Note The battery is permanently attached to the formatter and - HP 3030 | Service Manual - Page 33
Warranty statement HP PRODUCT HP LaserJet 3015/3020/3030 printers DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, - HP 3030 | Service Manual - Page 34
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP 3030 | Service Manual - Page 35
-supplied internal components. This hardware maintenance can uplift the standard warranty, for example, from next-day to same-day service, and/or extend it up to 5 years. HP Care Pack can also provide Express Exchange or onsite service. For more information, see the support flyer that came with your - HP 3030 | Service Manual - Page 36
the use of refilled cartridges are not covered under Hewlett-Packard warranty or maintenance contracts. ● Hewlett-Packard has no control or process to ensure that a refilled cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge. Hewlett-Packard also cannot predict - HP 3030 | Service Manual - Page 37
Non-U.S. returns Non-U.S. customers should call the local HP Sales and Service office or visit the http://www.hp.com/recycle website for further information regarding availability of the HP Supplies Returns and Recycling program. ENWW Print-cartridge information 19 - HP 3030 | Service Manual - Page 38
B digital device, pursuant to Part 15 of the FCC rules. used in accordance with the instructions, it may cause harmful to try to correct the interference by one or more of the following measures: ● the product that are not expressly approved by HP could void the user's authority to operate this - HP 3030 | Service Manual - Page 39
service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem - HP 3030 | Service Manual - Page 40
other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see the fax guide. 22 Chapter 1 Product Information ENWW - HP 3030 | Service Manual - Page 41
certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a - HP 3030 | Service Manual - Page 42
HP LaserJet 3030). Boise, Idaho 83714-1021, U.S.A. November 1, 2003 For regulatory topics only: Australia Contact Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, Victoria 3130, Australia European Contact Your Local Hewlett-Packard Sales and Service - HP 3030 | Service Manual - Page 43
since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act - HP 3030 | Service Manual - Page 44
i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 3015/3020/3030 all-in-one-kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP 3030 | Service Manual - Page 45
Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings. Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers - HP 3030 | Service Manual - Page 46
28 Chapter 1 Product Information ENWW - HP 3030 | Service Manual - Page 47
media...39 Paper and transparencies 39 Common media problems table 39 Labels...40 Envelopes...40 Card stock HP LaserJet 3020 and 3030 44 Loading originals to copy or scan 44 Loading originals into the LJ 3020 and 3030 ADF input tray 45 Loading originals onto the LJ 3020 and 3030 flatbed scanner - HP 3030 | Service Manual - Page 48
relative humidity (no condensation) ● away from direct sunlight, open flames, and ammonia fumes ● sufficient space around the product to allow for access and ventilation Figure 2-1. HP LaserJet 3015 dimensions Figure 2-2. HP LaserJet 3020/3030 dimensions 30 Chapter 2 Operation ENWW - HP 3030 | Service Manual - Page 49
HP LaserJet 3015 all-in-one control panel 1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax settings. See the fax guide used default settings and to start copying. 5 Scan controls. Use these controls to scan to e-mail or to a folder. ENWW Identifying the - HP 3030 | Service Manual - Page 50
and to start copying. Figure 2-5. HP LaserJet 3030 all-in-one control panel 1 Fax controls. Use For information about using alphanumeric buttons, see the fax guide. 3 Menu and cancel controls. Use these controls 5 Scan controls. Use these controls to scan to e-mail or to a folder. - HP 3030 | Service Manual - Page 51
the < or > button to scroll to select one of the options from the main menu, and then press MENU/ENTER. 3. Troubleshooting tools for instructions. Some menu items might not be available depending on the product model. For example, the Fax Job Status menu item does not apply to the HP LaserJet - HP 3030 | Service Manual - Page 52
Table 2-1. Control-panel menu structure (continued) Main Menu Submenu Submenu Copy setup Default Quality Def. Light/Dark Def. Collation Def. # of copies Def. Redu/Enlrg Reports Demo Page Fax Activity log Print log now Auto Log Print Fax Call report Print report now Print report Include - HP 3030 | Service Manual - Page 53
Ring Type Extension Phone Silence Detect Fit to page Stamp faxes Forward fax Block faxes Add entry Delete entry Clear all All faxes Error correction V.34 Common settings Language Def. Paper Size Print Density Volume settings Alarm volume Ring volume Key Press volume PhoneLine Volume Control - HP 3030 | Service Manual - Page 54
Table 2-1. Control-panel menu structure (continued) Main Menu Submenu Submenu Service Print T.30 trace Restore defaults Cleaning Mode Power Save time (HP LaserJet 3020 and 3030 only) Less paper curl Submenu 36 Chapter 2 Operation ENWW - HP 3030 | Service Manual - Page 55
not covered by the HP warranty or service agreements. Main input tray (all models) The printer supports media within this size range: ● Minimum: 76 by 127 mm (3 by 5 inches) ● Maximum: 216 by 356 mm (8.5 by 14 inches) Media-type settings control the temperature of the fuser. To optimize the print - HP 3030 | Service Manual - Page 56
sheets of flat 16 lb copier-grade paper. ● Media weight: See HP LaserJet 3020/3030 performance specifications. ● Media size: Use copier-grade paper that is within the tab or the Paper/Quality tab in the device properties (printer driver). Printing speeds might vary depending on the type and size of - HP 3030 | Service Manual - Page 57
fax jobs, select less paper curl in the service menu. For print jobs, select a lighterweight media type from the printer driver or the HP Toolbox. Jamming, or damage to device. Cutouts or perforations. Do not use media with cutouts or perforations. Problems with feeding. Ragged edges. Use good - HP 3030 | Service Manual - Page 58
For best results, use only HP-brand labels. To order HP supplies, visit http://www.hp.com. When selecting labels, consider that trap air might cause problems. ● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. ● Sizes: Supported envelope sizes range from 90 - HP 3030 | Service Manual - Page 59
flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible 42 lb). Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear. You might - HP 3030 | Service Manual - Page 60
within the following size ranges only: ● Minimum: 76 by 127 mm ( (3 by 5 inches)) ● Maximum: 216 by 356 mm ( (8.5 by 14 inches)) The HP LaserJet 3015 ADF output bin holds one sheet of legal-size media (215 by 356 mm [8.5 by 14 inches]). Subsequent sheets of legal-size media slide off of the ADF - HP 3030 | Service Manual - Page 61
multiple sheets of media from feeding through the printer at one time, reducing jams. Specific types of media to be printed on facing up. See the user guide on the product CD for more information. ● Letterhead punch holes. HP LaserJet 3020 and 3030: you must use the flatbed to scan or copy small - HP 3030 | Service Manual - Page 62
than supported size limitations. To obtain good results, it is important to use the correct re-entry and color settings for the job. See the user guide on the product CD for more information. Media information for the flatbed (HP LaserJet 3020 and 3030) Use the flatbed scanner for copying, scanning - HP 3030 | Service Manual - Page 63
guides until they are snug. Figure 2-9. CAUTION Note Loading the LJ 3015 ADF (3 of 3) 5. The document is now ready to be scanned Loading originals into the LJ 3020 and 3030 ADF input tray The ADF capacity is smaller sizes, use the flatbed scanner. The maximum size for media in the ADF is - HP 3030 | Service Manual - Page 64
any farther. 4. Adjust the media guides until they are snug against the media. Figure 2-11. CAUTION Loading the LJ 3020 and 3030 ADF (2 of 2) 5. The 3030 flatbed scanner To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner surface. Always close the scanner - HP 3030 | Service Manual - Page 65
-cartridge area (all models 54 Cleaning the printer pickup roller (all models 55 Cleaning the printer separation pad (all models 56 User replaceable parts...57 Printer pickup roller (all models 57 Printer separation pad (all models 59 Printer main input tray (all models 60 HP LaserJet 3015 - HP 3030 | Service Manual - Page 66
. HP LaserJet C709-60109 3020/3030 ADF pickup roller 50,000 pages Can affect movement of documents to be scanned or copied. PC1The estimated print cartridge life is based on letter- or A4-sized paper with an average of 5-percent toner coverage and a medium density setting. Print cartridge - HP 3030 | Service Manual - Page 67
itself automatically at the start of scan of copy jobs. Normally, you do not need to initiate the calibration, but you can initiate the calibration through the secondary service menu and produce a report that shows the calibration results. See Secondary service menu. ENWW Scanner calibration 49 - HP 3030 | Service Manual - Page 68
use the < or > button to scroll to Service and press MENU/ENTER 4. Use the < or > button to scroll to Cleaning Mode and press MENU/ENTER. 5. The transparency feeds through the printer slowly. Discard the transparency. The FAX/SEND (HP LaserJet 3015 and 3030 only) and CANCEL lights blink until the - HP 3030 | Service Manual - Page 69
ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. on the product. To clean the LJ 3020 and 3030 glass Dirty glass, from fingerprints, smudges, hair, (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass. 1. Use - HP 3030 | Service Manual - Page 70
3030 glass (1 of 2) Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Figure 3-4. Note Cleaning the LJ 3020 and 3030 3020 and 3030 lid backing - HP 3030 | Service Manual - Page 71
CAUTION 4. Dry the backing by using a chamois or soft cloth. Do not use paper-based wipes because they might scratch the backing. 5. Plug the product in and use the power switch to turn on the product. 6. If this procedure does not clean the backing thoroughly, repeat the previous steps but use - HP 3030 | Service Manual - Page 72
dry, lint-free cloth, or an HP toner cloth (part number 5090-3379) to wipe any residue from the paper-path area and the print-cartridge cavity. Figure 3-7. Cleaning the print-cartridge area (2 of 3) 4. Replace the print cartridge, and close the print-cartridge door. 54 Chapter 3 Maintenance ENWW - HP 3030 | Service Manual - Page 73
WARNING! Note Note Cleaning the print-cartridge area (3 of 3) Do not spray toner into fabric. Cleaning the printer pickup roller (all models) If the product regularly picks up multiple sheets of media at one problem, replace the pickup roller. See Printer pickup roller (all models) for instructions - HP 3030 | Service Manual - Page 74
steps 6 through 8 of Printer pickup roller (all models). the pickup roller (3 of 3) Cleaning the printer separation pad (all models) 1. Use the 2. Remove the separation pad. See Printer separation pad (all models). 3. pad. See steps 1 through 3 of Printer separation pad (all models) 5. Plug the - HP 3030 | Service Manual - Page 75
parts. CAUTION Printer pickup roller (all models) Failure to complete all of the steps in this procedure might damage the printer. Open the print-cartridge door, and remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover the print cartridge or place - HP 3030 | Service Manual - Page 76
into place. Touching the transfer roller can damage the product. Figure 3-20. Replacing the pickup roller (6 of 7) 8. Reinstall the print cartridge and close the print-cartridge door. 9. Plug the product in, and then use the power switch to turn on the product. Figure 3-21. Replacing the pickup - HP 3030 | Service Manual - Page 77
product continues to pick up more than one page at a time, replace the separation pad. See Cleaning the printer pickup roller (all models). The following the product off and unplug the power cord. Figure 3-22. Replacing the printer separation pad (1 of 5) 2. At the back of the product, unscrew - HP 3030 | Service Manual - Page 78
3-25. Replacing the printer separation pad (4 of 5) 5. Plug the product in, and then use the power switch to turn on the product. Figure 3-26. Replacing the printer separation pad (5 of 5) Printer main input tray (all models) 1. Open the media input tray lid. 60 Chapter 3 Maintenance ENWW - HP 3030 | Service Manual - Page 79
then remove the tray. Figure 3-28. WARNING! Remove the paper pickup tray (2 of 2) HP LaserJet 3015 ADF pickup roller The HP LaserJet 3015 ADF pickup roller is not a user replaceable assembly. Only trained service personnel should attempt to replace the LJ 3015 pickup roller. See Pickup roller in - HP 3030 | Service Manual - Page 80
on the separation pad might cause paper-feed problems. Figure 3-29. Remove the separation pad 4. Plug the product in, and then use the power switch to turn on the product. HP LaserJet 3015 ADF input tray 1. Rotate the ADF input tray toward the front of the product. 62 Chapter 3 Maintenance ENWW - HP 3030 | Service Manual - Page 81
Replacing the ADF output bin HP LaserJet 3020 and 3030 ADF pickup roller If the ADF has trouble picking paper, see Troubleshooting to try to resolve the problem. If necessary, replace the ADF pickup roller assembly. To remove the existing assembly, follow these instructions. 1. Use the power switch - HP 3030 | Service Manual - Page 82
pickup-roller assembly (3 of 9) 4. Remove the old assembly and put the new one in exactly the same place. The largest roller goes in back, and the roller assembly (4 of 9) 5. Lower the green lever so that the flat green part fits between the rollers. Press down on the green lever until you hear it - HP 3030 | Service Manual - Page 83
. Reinstall the input tray. Figure 3-39. Note Replacing the ADF pickup-roller assembly (8 of 9) If you are experiencing jams in the ADF, see Troubleshooting. 9. Plug the product in, and then use the power switch to turn on the product. Figure 3-40. Replacing the ADF pickup-roller assembly (9 of - HP 3030 | Service Manual - Page 84
HP LaserJet 3020 and 3030 ADF separation pad Avoid touching the flatbed glass or the ADF separation pad. Skin oils and fingerprints can contaminate the glass or pad and cause print quality or paper pickup problems switch to turn on the product. HP LaserJet 3020 and 3030 control-panel bezel 1. Use the - HP 3030 | Service Manual - Page 85
the product in, and then use the power switch to turn on the product. Figure 3-45. Replacing the control-panel bezel (4 of 4) ENWW User replaceable parts 67 - HP 3030 | Service Manual - Page 86
68 Chapter 3 Maintenance ENWW - HP 3030 | Service Manual - Page 87
assembly 78 Image-formation system...83 Print cartridge...84 Printer paper-feed system 84 Jam detection in the printer 85 HP LaserJet 3015 all-in-one unique components 87 Basic operation...87 HP LaserJet 3020 and 3030 all-in-one unique components 93 Scanner and ADF functions and operation 93 - HP 3030 | Service Manual - Page 88
functionality to the product: scanning, printing, and telecommunications (HP LaserJet 3015 and 3030 only), respectively. These systems interact to provide copying and faxing capability (only the HP LaserJet 3015 and 3030 have faxing capability). ● The scanner and printer work together to make - HP 3030 | Service Manual - Page 89
From the end of the SCAN period until the original document page is completely ejected from the scanner. To clear the last page of the original document from the scanner. The product returns to the READY period at the end of the EJECT period. Table 4-2. HP LaserJet 3020 and 3030 basic sequence of - HP 3030 | Service Manual - Page 90
Table 4-2. HP LaserJet 3020 and 3030 basic sequence of operation (continued) Period Purpose Remarks INITIAL WARMUP. From the end of the AMBIENT LIGHT DETECT period until the scanner begins moving. To warm up the scanner bulb. The length of this period varies depending on product age and - HP 3030 | Service Manual - Page 91
scan: From the end of CALIBRATION until the REHOME period. To scan one page of the original document. For an ADF scan scanner reaches the home position before the Ready message appears on the control-panel display. Table 4-3. HP LaserJet 3015, 3020 and 3030 printer the cartridge is the toner image - HP 3030 | Service Manual - Page 92
ENWW 74 Chapter 4 Operational overview HP LaserJet 3015, 3020, and 3030 printer (product base) timing diagram Figure 4-2. Power Switch ON SEQUENCE WAIT 1 Fixing Heater (H701) About 0.25 100°C Control 2 Print Command 3 Scanner Motor 4 Scanner Ready About 0.45 Max. 122 5 Main Motor (M1) 6 - HP 3030 | Service Manual - Page 93
control panel and relaying printer-status information ● developing and coordinating data placement and timing with the print engine ● communicating with the host computer through the bidirectional interface ● communicating fax data to and from the LIU (HP LaserJet 3015 and 3030 only) The formatter - HP 3030 | Service Manual - Page 94
-panel status lights ● the HP LaserJet 3015 and 3030 have three LED status lights ● the HP LaserJet 3020 has two LED status lights EconoMode When you select EconoMode (draft) in the printer driver, the product uses less toner, which extends the life of the print cartridge. 76 Chapter 4 Operational - HP 3030 | Service Manual - Page 95
toner is applied to the page. MEt HP return to the software program more quickly one page and the bottom half on the next page). Some print-data loss is likely in these instances, and an error message will appear on the control-panel display. PJL overview Printer job language (PJL) is an integral part - HP 3030 | Service Manual - Page 96
figure is a block diagram of the printer: Output tray LASER/SCANNER UNIT Scanning mirror To external device (host computer, etc.) FORMATTER Figure 4-3. Laser diode BD sensor Scanner motor ENGINE CONTROL SYSTEM Engine power assembly ECU Fuser unit IMAGEFORMATION SYSTEM Cleaning unit Primary - HP 3030 | Service Manual - Page 97
onto one PCA known as the controller PCA or the DC controller PCA. In the HP LaserJet 3015, 3020, and 3030, the control functions are primarily relegated to the ECU PCA and the power functions to the power-supply assembly PCA. The ECU controls the following systems and functions: ● Printer engine - HP 3030 | Service Manual - Page 98
Printer laser/scanner unit The ECU sends signals to the laser/scanner assembly to modulate the laser-diode on and off modes and to drive the laser/scanner motor. VDO /VDO /BDI CNT0 CNT1 /BD Laser driver to the ac driver circuitry, which controls ac voltage to the fuser assembly heating element. - HP 3030 | Service Manual - Page 99
distribution (continued) +24 Vdc Main motor, laser/scanner motor, solenoid, highvoltage power supply, fuser, safety circuit, door switch Overcurrent/overvoltage There are to the transfer roller according to the instructions from the engine control unit. ENWW Printer functions (all models) 81 - HP 3030 | Service Manual - Page 100
ac voltage and the developing ac bias according to the print density setting (which is set by using the HP Toolbox). High voltage is disabled when the print-cartridge door is open. The following Figure 4-5. High-voltage power supply circuit figure shows this process. Engine controller PCB Power - HP 3030 | Service Manual - Page 101
printer processes. Image formation consists of seven processes: Writing Stage Flow of paper Direction of drum rotation 2. Scanning in the print cartridge. The primary charging scan line of data. 3. Developing stage-During this process, the latent electrostatic image is present on the drum. The toner - HP 3030 | Service Manual - Page 102
to light, which can permanently damage the drum. Protect the print cartridge whenever you remove it by covering it with paper. Printer paper-feed system The main input tray and the priority input tray merge into one main input area. The printer uses the top-of-page sensor (PS801) to senses the paper - HP 3030 | Service Manual - Page 103
the pressure roller permanently bond the toner image to media. The paperdelivery sensor (PS803) determines that the media has successfully moved out of the fusing area. The fuser-assembly exit rollers deliver media to the output bin face-down. Figure 4-7. Printer paper path Jam detection in the - HP 3030 | Service Manual - Page 104
in the initial rotation period. ● Door-open jam-The top-of-page sensor (PS801) or the paper-delivery sensor (PS803) detects media while the print cartridge door is open. 86 Chapter 4 Operational overview ENWW - HP 3030 | Service Manual - Page 105
unique major components in the HP LaserJet 3015 all-in-one. This section describes the optical scanning system and ADF pickup and feed system used in the HP 3015 product. It does not describe the imageformation system that is common to the HP LaserJet 3015/3020/3030 products. For information about - HP 3030 | Service Manual - Page 106
passes the contact image scanner, the scanner illuminates the document. The optical scanning system captures and amplifies the reflected light and converts it to a digital signal, and then sends the digital signal to the formatter for image-processing. Figure 4-9. HP LaserJet 3015 optical and feed - HP 3030 | Service Manual - Page 107
When the contact image scanner motor rotates, it causes the pickup, feed, and delivery rollers to rotate. The ADF document advances the document out of the ADF paper path to the output area. Figure 4-10. HP LaserJet 3015 feed control (1 of 2) ENWW HP LaserJet 3015 all-in-one unique components 89 - HP 3030 | Service Manual - Page 108
The contact image scanner motor drives the pickup roller, the feed roller, a one-way clutch, and the delivery roller. A document scanning. The one-way clutch varies the rotation speeds of the pickup roller and feed roller to prevent the rollers from tearing the document. Figure 4-11. HP LaserJet - HP 3030 | Service Manual - Page 109
consists of three LEDs (red, green, and blue), a light guide, the scanning glass, the rod lens array, and a sensor array. When the CIS scans a document, the CIS does not move. Instead, documents move past the CIS. Figure 4-12. HP LaserJet 3015 optical system (1 of 2) The formatter controls the CIS - HP 3030 | Service Manual - Page 110
Figure 4-13. HP LaserJet 3015 optical system (2 of 2) 92 Chapter 4 Operational overview ENWW - HP 3030 | Service Manual - Page 111
HP LaserJet 3020/3030 all-in-one. This section describes the optical scanning system and ADF pickup and feed system used in the HP 3020 and 3030 to the next raster line. If the flatbed is being used, the scanner module advances to the next raster line. This advancing and collection process continues - HP 3030 | Service Manual - Page 112
scan is initiated (from the software or the control panel), the scan module moves to the left side of the scan tub and stops. The image is acquired as the paper is fed through the ADF past the scanner the scanner to start when the page reaches the glass. The scanner acquires the image, one raster - HP 3030 | Service Manual - Page 113
. appears on the control-panel display. ● Other-If the paper stops in the ADF and the scan module remains under the ADF scanner glass, an internal firmware error has probably occurred. This is usually remedied by cycling the power. ENWW HP LaserJet 3020 and 3030 all-in-one unique components 95 - HP 3030 | Service Manual - Page 114
subsystem The formatter, LIU, firmware, and software all contribute to the fax functionality. The . The fax subsystem is designed to support V.34 fax transmission, lower speeds network impedance. LIU in the fax subsystem Two versions of LIU are used in the HP LaserJet 3015 and 3030 all-in-one. One - HP 3030 | Service Manual - Page 115
safety isolation between the high-voltage, transient-prone environment of the telephone network (TNV [telephone network voltage]) and the low-voltage analog and digital circuitry of the formatter from going into the transformer. ENWW Fax functions and operation (HP LaserJet 3015 and 3030 only) 97 - HP 3030 | Service Manual - Page 116
unless it detects a fax tone or the operator tells it to connect manually. This feature allows the user to make voice calls from a phone that downstream call) until it has been authorized to do so (by a manual fax start or detection of the appropriate tones). Hook switch control Another optically - HP 3030 | Service Manual - Page 117
more current can flow to the network, as required by these special can be created in any of three ways: scanned to be sent to another fax machine, cartridge runs out of toner or the product experiences other errors while printing faxes. Fax functions and operation (HP LaserJet 3015 and 3030 only) - HP 3030 | Service Manual - Page 118
into flash memory before a fax job is sent. This allows the sender to pick up their original document immediately after it is scanned, eliminating the need to wait until the fax is transmission is complete. Because fax pages are stored in flash memory, not RAM, more RAM is - HP 3030 | Service Manual - Page 119
and replacement strategy 103 Required tools...103 Before performing service 103 After performing service 104 Parts removal order...104 HP LaserJet 3015 all-in-one 107 Link assemblies and scanner support frame springs 107 Scanner side covers...110 Separation-pad set...111 Control-panel bezel - HP 3030 | Service Manual - Page 120
Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 102 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 121
the removal or reinstallation process. For service purposes, the upper part of the HP LaserJet 3015, 3020, and 3030 is, in effect, the "scanner" and the lower part is the "printer". Together, they also act as a photocopier or fax machine (the HP LaserJet 3020 does not have fax capabilities), but - HP 3030 | Service Manual - Page 122
performing service ● Replace the print cartridge. ● Reload the input tray with media. ● Restore customer configuration settings. Parts removal order Use the following diagrams to determine which parts of the product must be removed before servicing. HP LaserJet 3020 and 3030: The scanner assembly - HP 3030 | Service Manual - Page 123
of the separation pad set. The separation pad assembly is not a user replaceable assembly. Only trained service personnel should attempt to replace the separation pad assembly. Figure 5-3. Parts removal order for the HP LaserJet 3020 and 3030 all-in-one ENWW Removal and replacement strategy 105 - HP 3030 | Service Manual - Page 124
Figure 5-4. Parts removal order for the printer (product base, all models) 106 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 125
replaceable assembly. Only trained service personnel should attempt to replace the separation pad assembly. Link assemblies and scanner support frame springs 1. Push the print-cartridge access button and raise the the scanner assembly until it is locked open. ENWW HP LaserJet 3015 all-in-one 107 - HP 3030 | Service Manual - Page 126
. Figure 5-6. Remove the link assemblies and scanner support frame springs (1 of 4) 3. Rotate a link assembly toward the front of the printer until the link disengages from the scanner support frame. Figure 5-7. Remove the link assemblies and scanner support frame springs (2 of 4) 108 Chapter - HP 3030 | Service Manual - Page 127
and scanner support frame springs (3 of 4) 5. Use needle-nose pliers to remove the scanner support frame spring. Repeat this step for the other scanner support frame spring. Figure 5-9. Remove the link assemblies and scanner support frame springs (4 of 4) ENWW HP LaserJet 3015 all-in-one 109 - HP 3030 | Service Manual - Page 128
Scanner side covers 1. Use a small flat-blade screwdriver to release the right-side cover back tab. Figure 5-10. Remove the scanner side covers (1 of 3) 2. Release the right-side cover center tab. Figure 5-11. Remove the scanner side covers (2 of 3) 110 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 129
lever, tension spring, feed arm, and the components of the separation pad set. The separation pad assembly is not a user replaceable assembly. Only trained service personnel should attempt to replace the separation pad assembly. 1. Open the scanner top cover. ENWW HP LaserJet 3015 all-in-one 111 - HP 3030 | Service Manual - Page 130
CAUTION 2. Carefully pry the separation-pad set away from the guide assembly. When installing the replacement pad, be careful not to bend or break the retainer-clip pins. Figure 5-13. Remove the separation pad Control-panel - HP 3030 | Service Manual - Page 131
CAUTION 2. Slightly raise the control-panel bezel. Then disconnect one FFC (callout 2) and one wireharness connector (callout 3). Do not bend or fold the FFCs during the removal or sensitive component. 1. Remove the control-panel bezel. See Control-panel bezel. ENWW HP LaserJet 3015 all-in-one 113 - HP 3030 | Service Manual - Page 132
2. Remove three screws (callout 1). Figure 5-17. Remove the control-panel assembly (1 of 2) 3. Rotate the control-panel button assembly away from the control-panel cover and remove it. Figure 5-18. Remove the control-panel assembly (2 of 2) Media lever and media lever torsion spring 1. Remove - HP 3030 | Service Manual - Page 133
lever torsion spring. Figure 5-19. Remove the media lever and media lever torsion spring (1 of 2) 3. Lift the media lever up and out of the guide assembly to remove it. Figure 5-20. Remove the media lever and media lever torsion spring (2 of 2) Separation pad assembly 1. Remove the control-panel - HP 3030 | Service Manual - Page 134
on the separation pad might cause paper-feed problems. Press down on the plate as the screws plate. The separation pad assembly also has one compression spring attached to the shield. Do not a user replaceable assembly. Only trained service personnel should attempt to replace the separation - HP 3030 | Service Manual - Page 135
pad assembly (3 of 3) Reinstallation tip Make sure that the separation pad assembly compression spring is installed correctly and that the assembly can move freely. ENWW HP LaserJet 3015 all-in-one 117 - HP 3030 | Service Manual - Page 136
feeder ( ADF) input tray assembly toward the front of the product, and then lift it up and off of the product. Figure 5-24. Remove the scanner assembly (1 of 15) 2. Squeeze the wire ADF output bin until the the ends of the wire clear the mounting holes in the - HP 3030 | Service Manual - Page 137
3. Remove the right-side cover-mounting screw (callout 1). Figure 5-26. Remove the scanner assembly (3 of 15) 4. Release the upper-back (callout 2). Figure 5-27. Remove the scanner assembly (4 of 15) ENWW HP LaserJet 3015 all-in-one 119 - HP 3030 | Service Manual - Page 138
5. Release the bottom tab (callout 3). Figure 5-28. CAUTION Remove the scanner assembly (5 of 15) 6. Rotate the back side of the cover away from the off when the cover is removed and be misplaced. Figure 5-29. Remove the scanner assembly (6 of 15) 120 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 139
during the removal or reinstallation process. Figure 5-30. Remove the scanner assembly (7 of 15) 8. Push the blue print cartridge door release button and then raise the scanner assembly until it locks open. Figure 5-31. Remove the scanner assembly (8 of 15) ENWW HP LaserJet 3015 all-in-one 121 - HP 3030 | Service Manual - Page 140
to release the bracket. Figure 5-32. Remove the scanner assembly (9 of 15) 10. Pull the bracket toward the right side of the product until its mounting tabs clear the holes in the scanner assembly. Figure 5-33. Remove the scanner assembly (10 of 15) 122 Chapter 5 Removal and replacement - HP 3030 | Service Manual - Page 141
WARNING! CAUTION 11. Use a small flat-blade screwdriver to release the link tabs on each link assembly. When the link assemblies are disengaged, the scanner assembly can easily fall off of the product base if it is rotated too far towards the back of the product. Do not push too - HP 3030 | Service Manual - Page 142
Note 12. Use one of the following three separate methods to support the scanner assembly so that it does not fall off of the product base. ● A Use the HP scanner-support tool (part number: 5185-7441). Remove the left-side link before using the support tool. ● B Rest the scanner assembly against a - HP 3030 | Service Manual - Page 143
the chassis. Pull up on the screwdriver shaft to release the shield, and then remove the shield from the wire loom. Figure 5-37. Remove the scanner assembly (14 of 15) ENWW HP LaserJet 3015 all-in-one 125 - HP 3030 | Service Manual - Page 144
lose the two scanner cushions located in the scanner support frame (callout 8; left side location shown). Figure 5-38. Remove the scanner assembly (15 of 15) Scanner assembly top cover 1. Remove the following assemblies or components. ● Scanner assembly. See Scanner assembly. ● Scanner side covers - HP 3030 | Service Manual - Page 145
one grounding screw. The PCB is an ESD-sensitive component. Figure 5-39. CAUTION Remove the scanner assembly top cover (1 of 4) 3. Feed the two FFCs, the wire connector, and the ground strap through the opening in the scanner process. Figure 5-40. Remove the scanner assembly top cover (2 of 4) - HP 3030 | Service Manual - Page 146
that it is seated on the alignment pins (the plastic pin is behind the screw [callout 3] in the following figure). Figure 5-41. CAUTION Remove the scanner assembly top cover (3 of 4) 5. Lift up on the scanner assembly top cover to separate it from the base frame assembly. Separating the - HP 3030 | Service Manual - Page 147
the scanner assembly scanner assembly top cover Figure 5-44. Align the scanner assembly top cover and base Top-cover assembly 1. Remove the following assemblies. ● Scanner assembly See Scanner assembly. ● Scanner assembly top cover. See Scanner assembly top cover. ENWW HP LaserJet 3015 all-in-one - HP 3030 | Service Manual - Page 148
the hole in the frame assembly. Remove the top cover. Figure 5-46. Remove the top-cover assembly (2 of 2) Pickup roller 1. Remove the following assemblies. ● Scanner assembly. See Scanner assembly. ● Scanner top cover assembly. See Top-cover assembly. 130 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 149
of the frame assembly. Figure 5-48. Remove the pickup roller (2 of 2) White platen 1. Remove the following assemblies. ● Scanner assembly. See Scanner assembly ● Scanner assembly top cover. See Top-cover assembly ● Top-cover assembly. See Top-cover assembly ENWW HP LaserJet 3015 all-in-one 131 - HP 3030 | Service Manual - Page 150
flat-blade screwdriver to carefully pry the white-platen retainer tabs (callout 1) off of the posts on the guide assembly. Figure 5-49. Remove the white platen (1 of 2) 3. Lift the guide assembly up and off of the white platen. Figure 5-50. Remove the white platen (2 of 2) Reinstallation tip - HP 3030 | Service Manual - Page 151
the CIS or CCD scan module, the CCD scan motor, and the cable. If the ADF fails, it too is replaceable only as an entire assembly. Replacing the ADF replaces the ADF cable and other ADF submechanisms. Figure 5-51. Parts removal order HP LaserJet 3020 and 3030 scanner assembly ADF input tray - HP 3030 | Service Manual - Page 152
ADF motor cover off (from right to left) and away from the scanner assembly. Figure 5-53. Remove the flatbed lid (1 of 5) Reinstallation tip properly, the ADF lid will not close properly, resulting in intermittent ADF errors. Verify that the plastic tab fits into the slot and that the motor - HP 3030 | Service Manual - Page 153
the ADF cover. Figure 5-55. Remove the flatbed lid (2 of 5) 3. Locate the hinge-retainer clip on the far-left flatbed hinge (this hinge is the one above the parallel connector). Figure 5-56. Remove the flatbed lid (3 of 5) ENWW HP LaserJet 3020 and 3030 all-in-one 135 - HP 3030 | Service Manual - Page 154
can contaminate the glass or pad and cause print quality problems. Figure 5-58. Remove the flatbed lid (5 of 5) Link assemblies and scanner support frame springs 1. Push the print-cartridge access button and raise the the scanner assembly until it is locked open. 136 Chapter 5 Removal and - HP 3030 | Service Manual - Page 155
the scanner scanner support frame springs (1 of 4) 3. Rotate a link assembly toward the front of the printer until the link disengages from the scanner support frame. Figure 5-60. Remove the link assemblies and scanner support frame springs (2 of 4) ENWW HP LaserJet 3020 and 3030 all-in-one - HP 3030 | Service Manual - Page 156
Remove the link assemblies and scanner support frame springs (3 of 4) 5. Use needle nose pliers to remove the scanner support frame spring. Repeat this step for the other scanner support frame spring. Figure 5-62. Remove the link assemblies and scanner support frame springs (4 of 4) 138 Chapter - HP 3030 | Service Manual - Page 157
the control-panel assembly latch (callout 1), and slide the assembly to the left to release it.. Figure 5-64. Remove the control panel assembly (1 of 2) ENWW HP LaserJet 3020 and 3030 all-in-one 139 - HP 3030 | Service Manual - Page 158
flatbed glass or the ADF separation pad. Skin oils and fingerprints can contaminate the glass or pad and cause print quality or paper pickup problems. 1. Open the ADF cover and lift up the ADF pickup-roller assembly. 2. Use a #8 torx screwdriver to remove two torx screws (callout 1) and remove the - HP 3030 | Service Manual - Page 159
retains the flag. Make sure that the ADF input-tray flag can move freely. Figure 5-68. Correct positioning of the ADF input-tray spring ENWW HP LaserJet 3020 and 3030 all-in-one 141 - HP 3030 | Service Manual - Page 160
fingerprints can contaminate the glass or pad and cause print quality or paper pickup problems. 1. Open the ADF lid. 2. Press the round, green button while The larger roller goes in back, and the gear side faces the scanner motor cover. When installing the pickup roller assembly, make sure that the - HP 3030 | Service Manual - Page 161
quality or paper pickup problems. 1. Use a #10 torx screwdriver to remove one torx screw. Figure 5-71. Remove the ADF scanner glass (1 of 3) 2. Carefully remove the plastic ADF scanner-glass frame. Figure 5-72. Remove the ADF scanner glass (2 of 3) ENWW HP LaserJet 3020 and 3030 all-in-one 143 - HP 3030 | Service Manual - Page 162
the ADF separation pad. Skin oils and fingerprints can contaminate the glass or pad and cause print quality or paper pickup problems. Figure 5-73. Remove the ADF scanner glass (3 of 3) Reinstallation tip Replace the glass first, and then install the frame. Press down on the frame and glass until - HP 3030 | Service Manual - Page 163
lid, see Flatbed lid. 1. Remove the ADF input tray. See ADF input tray. 2. Remove one screw (callout 1). Figure 5-75. Remove the scanner assembly (1 of 13) 3. Release the upper-back (callout 2). Figure 5-76. Remove the scanner assembly (2 of 13) ENWW HP LaserJet 3020 and 3030 all-in-one 145 - HP 3030 | Service Manual - Page 164
4. Release the bottom tab (callout 3). Figure 5-77. CAUTION Remove the scanner assembly (3 of 13) 5. Rotate the back side of the cover away from the spring off when the cover is removed and be lost. Figure 5-78. Remove the scanner assembly (4 of 13) 146 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 165
reinstallation process. Figure 5-79. Remove the scanner assembly (5 of 13) 7. Push the print-cartridge door button to release the scanner assembly, and then raise the assembly until it locks open. Figure 5-80. Remove the scanner assembly (6 of 13) ENWW HP LaserJet 3020 and 3030 all-in-one 147 - HP 3030 | Service Manual - Page 166
assembly to release the bracket. Figure 5-81. Remove the scanner assembly (7 of 13) 9. Pull the bracket toward the right side of the product until its mounting tabs clear the holes in the scanner assembly. Figure 5-82. Remove the scanner assembly (8 of 13) 148 Chapter 5 Removal and replacement - HP 3030 | Service Manual - Page 167
disengaged, the scanner assembly can easily fall off of the product base if it is rotated too far toward the back of the product. Do not push too hard on the link tabs or the tabs might break. Figure 5-83. Remove the scanner assembly (9 of 13) ENWW HP LaserJet 3020 and 3030 all-in-one 149 - HP 3030 | Service Manual - Page 168
Note 11. Use one of the following three separate methods to support the scanner assembly so that it does not fall off of the product base. ● A Use the HP scanner-support tool (part number: 5185-7441). Remove the left-side link before using the support tool. ● B Rest the scanner assembly against a - HP 3030 | Service Manual - Page 169
, and remove them from the wire loom. Reinstallation tip Take note of how the FFCs and wire-harnesses are routed through and attached to the scanner support frame. Figure 5-86. Remove the scanner assembly (12 of 13) ENWW HP LaserJet 3020 and 3030 all-in-one 151 - HP 3030 | Service Manual - Page 170
sure that the ADF cover and flatbed lid are supported so they do not swing open when the scanner assembly is removed. Do not lose the two scanner cushions located in the scanner support frame (callout 7). Figure 5-87. Remove the scanner assembly (13 of 13) 152 Chapter 5 Removal and replacement - HP 3030 | Service Manual - Page 171
base) Note This section documents removal and replacement instructions for components that are common to the HP LaserJet 3015, 3020, and 3030 products. For clarity, the printer is shown without the scanner assembly in place. Removing the scanner assembly is not necessary to perform some of the - HP 3030 | Service Manual - Page 172
two screws (callout 1). Figure 5-89. Remove the printer separation pad (1 of 2) 2. Remove the printer separation pad and frame. Figure 5-90. CAUTION Remove the printer separation pad (2 of 2) Print cartridge To prevent damage, do not expose the print cartridge to direct or bright light. Cover it - HP 3030 | Service Manual - Page 173
1. Push the print-cartridge-door button to release the print-cartridge door. Figure 5-91. Remove the print cartridge (1 of 2) 2. Pull the print cartridge up and out of the product. Figure 5-92. Remove the print cartridge (2 of 2) ENWW Printer (product base) 155 - HP 3030 | Service Manual - Page 174
pickup roller 1. Remove the print cartridge and locate the printer pickup roller. See Print cartridge. Figure 5-93. CAUTION Remove the printer pickup roller (1 of 5) 2. Gently release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then - HP 3030 | Service Manual - Page 175
3. Gently pull the roller up and out of the product. Figure 5-95. Remove the printer pickup roller (3 of 5) 4. Circular and rectangular pegs on each side of the pickup roller fit into corresponding slots on the pickup-roller mounting frame to - HP 3030 | Service Manual - Page 176
the top of the pickup roller into position until the white tabs on each side of the roller snap into place. Figure 5-97. Remove the printer pickup roller (5 of 5) Media input tray 1. Open the media input tray lid. Figure 5-98. Remove the media input tray (1 of 3) 158 Chapter 5 Removal and - HP 3030 | Service Manual - Page 177
print-quality problems. Be very careful not to break the paper guide that is removed during replacement of the transfer roller. Because the paper guide is not a FRU, the entire printer will have to be replaced. 1. Open the print-cartridge door and remove the print cartridge. ENWW Printer (product - HP 3030 | Service Manual - Page 178
on each end of the transfer roller. Do not touch the black-sponge portion of the transfer roller. Grasp the right end of the paper guide and pull the clamp off the bearing on the right side of the transfer roller. Then slide the clamp slightly to the right, and the - HP 3030 | Service Manual - Page 179
roller. Figure 5-103. Remove the transfer roller (3 of 3) Note Printer side covers The procedure for removing the right-side and left-side The right-side cover is shown in the following procedure. 1. Remove one screw (callout 1; the right-side cover uses a black screw). Callout 2 is on the - HP 3030 | Service Manual - Page 180
2. Release the locking tabs on the upper-back (callout 2). Figure 5-105. CAUTION Remove the printer side covers (2 of 3) 3. Release the bottom tab (callout 3). When removing the left-side cover hang the product off of the table to gain access to - HP 3030 | Service Manual - Page 181
and be lost. Figure 5-107. Remove the printer side covers (3 of 3) CAUTION Print-cartridge door 1. Remove the scanner assembly. For the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. 2. Fully open the print-cartridge door and gently pull downward on - HP 3030 | Service Manual - Page 182
the door toward the back of the printer and then lift it up and off of the printer. Figure 5-109. Remove the print-cartridge door (2 of 2) Rear cover and fuser cover 1. Remove the right-side and left-side covers. See Printer side covers 2. Remove one screw (callout 1). Figure 5-110. Remove the - HP 3030 | Service Manual - Page 183
, and remove it. Figure 5-111. Remove the rear cover and fuser cover (2 of 3) 4. Rotate the bottom of the fuser cover away from the printer, and remove the fuser cover. Figure 5-112. Remove the rear cover and fuser cover (3 of 3) Front cover 1. Remove the right-side and left-side covers. See - HP 3030 | Service Manual - Page 184
2. Release the lower right-side front-cover locking tab and slightly pry the lower-right corner of the front cover away from the printer. Figure 5-113. Remove the front cover (1 of 3) 3. Release the lower left-side front-cover locking tab ( located near the corner of the power supply) and - HP 3030 | Service Manual - Page 185
Pry up and pull out on the front cover to release it from the printer. Remove the front cover. Figure 5-115. Remove the front cover (3 of 3) is installed. Figure 5-116. Front-cover locking tabs Installing the scanner cushions 1. Open the print-cartridge door. ENWW Printer (product base) 167 - HP 3030 | Service Manual - Page 186
the scanner support frame (callout 1). Use the eraser end of a pencil or use an ink pen with the cap on to seat each cushion in its well. Figure 5-117. Installing the scanner cushions Speaker assembly 1. Remove the right-side printer cover. See Printer side covers 2. Disconnect one wire-harness - HP 3030 | Service Manual - Page 187
down and slightly to the right to release it from the retaining clips on the printer chassis. Figure 5-119. Remove the speaker assembly (2 of 2) Reinstallation tip When Power supply 1. Remove the rear cover and fuser cover. See Rear cover and fuser cover. ENWW Printer (product base) 169 - HP 3030 | Service Manual - Page 188
2. Disconnect one spade connector (callout 1) and remove three screws (callout 2). Reinstallation tip used in the center hole. Figure 5-120. CAUTION Remove the power supply (1 of 3) 3. Disconnect one FFC (callout 3) and five wire-harness connectors (callout 4) and remove them from the wire loom. - HP 3030 | Service Manual - Page 189
. Correct routing of the power-supply wire-harnesses CAUTION Note Formatter and line interface unit (LIU) The formatter and LIU are ESD-sensitive devices. The HP LaserJet 3020 does not have a line interface unit (LIU) because it does not have fax capabilities. ENWW - HP 3030 | Service Manual - Page 190
1. Remove the right cover. See Printer side covers. 2. Remove one screw (callout 1) and the I/O shield (callout 2). 172 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 191
3. Disconnect all of the connectors (callout 3) on the formatter. Figure 5-124. HP LaserJet 3015 formatter and LIU Figure 5-125. HP LaserJet 3020 formatter without LIU Figure 5-126. ENWW HP LaserJet 3030 formatter and LIU Printer (product base) 173 - HP 3030 | Service Manual - Page 192
, remove three screws (callout 3) from the LIU. Remove the formatter and any LIU PCAs. If the LIU on the LJ 3015 or 3030 product is being replaced, separate the formatter from the LIU by gently pulling them apart. Reinstallation tip When reinstalling the formatter, make sure that the - HP 3030 | Service Manual - Page 193
Scanner support frame 1. Remove the following assemblies ● Scanner assembly. For the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge - HP 3030 | Service Manual - Page 194
gear-drive arm aligns with the opening in the bracket, and remove the bracket. Figure 5-130. Remove the scanner support frame (2 of 3) 4. Lift the scanner support frame up and off of the printer. Figure 5-131. Remove the scanner support frame (3 of 3) 176 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 195
the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge door. See Print-cartridge door. ● Front cover. See Front cover. ● Scanner support - HP 3030 | Service Manual - Page 196
ECU (1 of 6) 3. Use a long flat-blade screwdriver to disengage the engine control unit (ECU) shield retainer hooks (left hook shown; callout 2) inside the printer. Push the hooks into the printer to disengage them. Figure 5-134. Remove the ECU (2 of 6) 178 Chapter 5 Removal and replacement ENWW - HP 3030 | Service Manual - Page 197
4. Disconnect one FFC (callout 3) from the formatter. Figure 5-135. CAUTION Remove the ECU (3 of 6) 5. Disconnect one FFC (callout 4) from the power supply. Do not bend or fold the FFCs during the removal or reinstallation process. Figure 5-136. Remove the ECU (4 of 6) ENWW Printer (product - HP 3030 | Service Manual - Page 198
5-137. Remove the ECU (5 of 6) 7. Carefully remove the ECU from the printer. As it is removed, unweave the wire-harnesses and FFCs from the wire looms, and disconnect one wire-harness connector (callout 9) from the laser/scanner. Remove the ECU. Figure 5-138. Remove the ECU (6 of 6) 180 Chapter - HP 3030 | Service Manual - Page 199
the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge door. See Print-cartridge door. ● Front cover. See Front cover. ● Scanner support - HP 3030 | Service Manual - Page 200
assembly. For the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Formatter. See Formatter and line interface unit (LIU) ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge door. See - HP 3030 | Service Manual - Page 201
2. Disconnect the motor wire-harness connector (callout 1) and remove one screw (callout 2). Figure 5-141. Remove the main motor (1 of 2) 3. Remove one screw (callout 3), and remove the main motor. Figure 5-142. Remove the main motor (2 of 2) ENWW Printer (product base) 183 - HP 3030 | Service Manual - Page 202
the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge door. See Print-cartridge door. ● Front cover. See Front cover. ● Scanner support - HP 3030 | Service Manual - Page 203
tab on fuser assembly) fits into the sheet metal. When installing the fuser assembly, avoid breaking this tab. When replacing the fuser assembly, be sure to transfer the delivery-sensor PCB from the old fuser to the new one. Figure 5-145. Fragile tab on fuser assembly ENWW Printer (product base - HP 3030 | Service Manual - Page 204
assemblies. ● Scanner assembly. For the HP LaserJet 3015, see Scanner assembly. For the LaserJet 3020 and 3030, see Scanner assembly. ● Left cover. See Printer side covers. ● Rear cover and fuser cover. See Rear cover and fuser cover. ● Print cartridge door. See Print-cartridge door. ● Front - HP 3030 | Service Manual - Page 205
for localized products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW - HP 3030 | Service Manual - Page 206
troubleshooting Note The HP LaserJet 3015 and 3030 all-in-one products have faxing capabilities. The HP LaserJet 3020 all-in-one product does not operate as a faxing device. Is Power-on successful? When the product is connected to a grounded power source, the words Hewlett Packard Printer cartridge - HP 3030 | Service Manual - Page 207
LEDs are lit. 1. Print a page from a software program. If the page prints, verify that the control-panel cables are correctly seated. 2. If the problem persists, replace the control panel. HP LaserJet 3015, see Control-panel assembly. HP LaserJet 3020 and 3030, see Control-panel assembly. 3. If the - HP 3030 | Service Manual - Page 208
-cartridge area. If the problem persists, replace the ADF pickup roller and ADF separation pad (see User replaceable parts. If the problem persists, for the HP LaserJet 3015 replace the scanner assembly (see, Scanner assembly. . If the problem persists, for the HP LaserJet 3020, and 3030 replace - HP 3030 | Service Manual - Page 209
Does the product receive a fax? (HP LaserJet 3015/3030 only) Use another fax machine to send a fax print. An LPT port driver problem exists in Microsoft Windows. Reset the computer's port settings. Verify that the port is set for bidirectional communication. A problem exists in the device manager - HP 3030 | Service Manual - Page 210
The BIOS settings for the parallel port are set incorrectly. Reset the computer's port settings. If the problem persists, reset the BIOS settings in CMOS. Polling is turned off in HP Toolbox, or HP Toolbox is not running. Start HP Toolbox and turn on polling. 192 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 211
codes. Table 6-1. Alert and warning messages Control panel message ###: [Group Name] Phbook/ SpeedDial (HP LaserJet 3015 and 3030 only) Event log Description error message None The product is waiting for the programmed one-touch button to be pressed or add a speed-dial code to a group-dial code - HP 3030 | Service Manual - Page 212
error (HP LaserJet 3015 and 3030 only) None Fax communication error lid (LJ 3020/3030 only), remove the jammed item (see, Solving paper-feed problems), and close error persists, replace the ADF pickup roller and ADF separation pad. See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 213
is seated. 3. Check that the print cartridge is correctly installed. Engine comm. error None The product experienced an internal communication error. Warning message only. Job output might be affected. Fax is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was - HP 3030 | Service Manual - Page 214
error persists, replace the LIU. See, Formatter and line interface unit (LIU). Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 the fax guide on the product CD). Fax memory full Canceling send (HP LaserJet 3015 and 3030 only) guide on the product CD). 196 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 215
messages (continued) Control panel message Event log Description error message Fax recv. error (HP LaserJet 3015 and 3030 only) None An error occurred while trying to receive a fax. Fax Send error (HP LaserJet 3015 and 3030 only) None An error occurred while trying to send a fax. Fit to - HP 3030 | Service Manual - Page 216
and line interface unit (LIU). No document sent (HP LaserJet 3015 and 3030 only) None The product did not scan any pages Rescan the pages or resend the file or receive a file from the computer from the computer to transmit as a to transmit as a fax. fax. 198 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 217
Table 6-1. Alert and warning messages (continued) Control panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial a fax number failed, or the "Redial-no answer" option was turned off. No fax answer. Redial pending - HP 3030 | Service Manual - Page 218
problems), and then reload the stack of media in the media input tray. Scanner reserved for PC scan None A computer is using the product to create a scan. Wait until the computer scan has finished, or cancel the scan from the computer software, or press CANCEL. 200 Chapter 6 Troubleshooting - HP 3030 | Service Manual - Page 219
problem. If a critical error persists, the product might require service. Table 6-2. Critical error messages Control panel message Event log Description error message 50 Fuser Error the fuser to cool down and properly reset. If a surge protector is being used, remove it. Plug the printer directly - HP 3030 | Service Manual - Page 220
assembly. Try connecting the product to a different power source or surge protector. If the error persists, replace the laser/scanner assembly. HP LaserJet 3015: see, Scanner assembly. HP LaserJet 3020 and 3030: see, Scanner assembly. Turn off the power by using the power switch, wait at least 30 - HP 3030 | Service Manual - Page 221
another power source. If the sensor is not functioning, replace the ADF( the ADF is part of the flatbed lid). See Flatbed lid. CIS Scanner Error (HP LaserJet 3015) None The scanner assembly experienced an internal error. Turn off the power by using the power switch, wait at least 30 seconds, and - HP 3030 | Service Manual - Page 222
error message Recommended action Scanner Bulb Failure (HP LaserJet None 3020 and 3030 only) The scanner assembly experienced an error in scanner move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module - HP 3030 | Service Manual - Page 223
insufficient memory print page punt NVRAM error NVRAM service error MIO connection break data communication error MIO buffer overflow parallel buffer overflow bad MIO invalid personality bad fuser bad beam detect bad scanner motor engine communication error bad malfunction laser malfunction ENWW - HP 3030 | Service Manual - Page 224
low, redistribute the toner by rotating the cartridge back and forth five or six times. Note Solving print image-quality problems Use the following tables to help solve problems with printed pages. Some image-quality problems can be isolated by performing printer functional tests. See Functional - HP 3030 | Service Manual - Page 225
the print cartridge. The print cartridge is out of toner. Replace the print cartridge. The media does not meet HP specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Parts of the - HP 3030 | Service Manual - Page 226
. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Draft mode or EconoMode is selected in the driver. Try the normal or best setting. The print cartridge is defective. Replace the print cartridge. 208 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 227
the print cartridge Replace the print cartridge. is scratched. The fuser is damaged or has an obstruction. Replace the fuser. See, Fuser. The HP Toolbox. If this happens during copying, set the light/dark setting to a light value. Replace the print cartridge. ENWW Solving image-quality problems - HP 3030 | Service Manual - Page 228
that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. The print cartridge needs to be replaced. Replace the print cartridge. The fuser temperature is too low. The fuser In the Paper tab of the driver, under Type is:, temperature varies according to - HP 3030 | Service Manual - Page 229
Clean the print path. See, Cleaning the product and Cleaning the print-cartridge area. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. 1. On the Paper tab of the printer driver, under Type is:, select the correct media type from the drop - HP 3030 | Service Manual - Page 230
in the HP LaserJet Printer Family Print Media Guide. 1. In the Paper tab of the printer driver, under Type is:, select the correct media type from the drop-down list. (This affects the current print job only.) 2. Select the correct media through HP Toolbox. 212 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 231
(less for heavier paper). Remove some of the sheets. The HP LaserJet 3020 and 3030 ADF input tray can hold up to 50 sheets of 75-g/ HP specifications. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. ENWW Solving image-quality problems 213 - HP 3030 | Service Manual - Page 232
media driver or the HP Toolbox. being used. Large amounts of toner are scattered around the characters. Cause The media resistivity is too high. Solution 1. Use a different media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. 2. Turn - HP 3030 | Service Manual - Page 233
(for example, it is too moist or too rough). The toner is low. Solution Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Gently shake the print cartridge back and forth to redistribute the toner. ENWW Solving image-quality problems 215 - HP 3030 | Service Manual - Page 234
the print cartridge. The print cartridge is out of toner. Replace the print cartridge. The media does not meet HP specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. The original - HP 3030 | Service Manual - Page 235
The HP LaserJet 3015, 3020, and 3030 main input tray can hold up to 150 sheets of 75-g/m2 (20-lb) bond-weight paper. The type and quality of media does not meet HP specifications. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Parts of - HP 3030 | Service Manual - Page 236
in the HP LaserJet Printer Family Print Media Guide. Gently shake the print cartridge back and forth to redistribute the toner. 1. Clean the ADF glass. See Cleaning the product. 2. If the problem persists, replace the print cartridge. 3. If the problem persists, replace the fuser assembly. See - HP 3030 | Service Manual - Page 237
by using the HP Toolbox. The lighter/darker cartridge if it is damaged and if maintenance procedures do not improve print quality. 2. Replace the scanner assembly. HP LaserJet 3015: see, Scanner assembly. HP LaserJet 3020 and 3030: Scanner assembly. Solving scanning (copying) image-quality problems - HP 3030 | Service Manual - Page 238
, Cleaning the product. The toner drum in the print cartridge is damaged. Replace the print cartridge. A problem exists with the scanner assembly. Replace the scanner assembly. HP LaserJet 3015: see, Scanner assembly. HP LaserJet 3020 and 3030: Scanner assembly. Scanned text is not clear. Cause - HP 3030 | Service Manual - Page 239
the HP Toolbox. 2. Adjust the settings in the HP LaserJet Scan software. Large amounts of toner are scattered around the characters. Cause The media resistivity is too high. Solution 1. Use a different media type. Make sure that the media meets specifications detailed in the HP LaserJet Printer - HP 3030 | Service Manual - Page 240
the repetitive image-defect ruler to help solve image quality problems. Place the top line on the ruler next to defect. First occurrence of print defect (0.00 inches) Print cartridge 30.8 mm (1.21 inches) Print cartridge 37.7 mm (1.48 inches) Fuser (Fixing assembly) 41.0 mm (1.61 inches) Transfer - HP 3030 | Service Manual - Page 241
try to remove a jam in the direction that the media feeds through the printer. If the problem occurs when copying or scanning, see Solving scanning (copying) image-quality problems. CAUTION Jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies - HP 3030 | Service Manual - Page 242
To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other 3) 4. After the jammed media is removed, replace the print cartridge, and close the print- cartridge door. 5. After clearing a jam, turn off the product, - HP 3030 | Service Manual - Page 243
(HP LaserJet 3020 and 3030) If the media has jammed in the automatic document feeder (ADF), see Jams occur in the automatic document feeder (ADF). If you turned the product off before clearing the jam, turn it on again, and then resend the printing or copying job. Solving print paper-feed problems - HP 3030 | Service Manual - Page 244
against the paper. Check for broken or missing guides and replace as necessary. The paper weight or surface finish does not meet Make sure that the media meets specifications HP specifications. detailed in the HP LaserJet Printer Family Print Media Guide. 226 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 245
sheets. The HP LaserJet 3015, 3020, and 3030 main input tray HP specifications for print media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide User replaceable parts. A scan, or fax job. You are notified of a media jam by a software error - HP 3030 | Service Manual - Page 246
To clear a media jam from the automatic document feeder (ADF) 1. Remove the ADF input tray and open the ADF lid. Figure 6-8. ADF lid open (HP LaserJet 3015) Figure 6-9. ADF lid open (HP LaserJet 3020 and 3030) 228 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 247
to remove the ADF guide/ cleanout comb. Figure 6-12. Clear an ADF jam (HP LaserJet 3020 and 3030; 2 of 2) 3. Close the ADF lid and replace the ADF input tray. Solving scanner (copier) paper-feed problems Use the following tables to help solve paper-feed problems when scanning or copying. ENWW - HP 3030 | Service Manual - Page 248
replace the ADF assembly. A problem exists in the ADF path. Check the path for obstructions. Readjust as necessary or replace the ADF assembly (the ADF assembly is part of the flatbed lid for the HP LaserJet 3020 and 3030). See, Scanner assembly or Flatbed lid. 230 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 249
and the computer on the same line and at the same time. Not all printers and faxes are compatible with DSL services. HP does not guarantee that the HP LaserJet all-in-one product will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. Sometimes when DSL - HP 3030 | Service Manual - Page 250
the phone line has two phone numbers assigned and uses a ring-pattern service, the following devices can be connected: ● Caller ID box ● Modem- connect additional devices to the HP LaserJet 3015 all-in-one and the HP LaserJet 3030 all-in-one Connect additional devices in the 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 251
5. To connect an internal or external modem on a computer, plug one end of a telephone cord into the device "telephone" port (the port that is Plug the other end of the telephone cord into the answering machine "line" port. ENWW Solving problems with digital subscriber line (DSL) connections 233 - HP 3030 | Service Manual - Page 252
telephone cord into the telephone "line" port. 9. After you have finished connecting additional devices, plug all of the devices into their power sources. 234 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 253
Use the following procedures to help diagnose and solve problems that occur in the print engine. Control-panel paper permanent) ● cleaning stage (removes excess toner from the drum) To perform a half self-test check 1. Print a self-test page. (See Troubleshooting tools.) ENWW Functional checks 235 - HP 3030 | Service Manual - Page 254
print cartridge drum shield to view the drum surface. If a dark and distinct toner image is present on the drum surface, assume that the first three functions of the imageformation process are functioning (through the development stage). Troubleshoot the failure as a transfer or fusing problem. To - HP 3030 | Service Manual - Page 255
; callout 1) on the power supply. Figure 6-13. Check the fuser connectors on the fuser Figure 6-14. Note ENWW Check the fuser connectors on the power supply Drum rotation functional check The photosensitive drum, located in the print cartridge, must rotate in order for the print process to work - HP 3030 | Service Manual - Page 256
points (callout 1) on the end of the print cartridge. If they are dirty or corroded, clean the connection. If they are damaged, replace the print cartridge. Use only isopropyl alcohol to clean the connections. Figure 6-15. Print-cartridge high-voltage contacts 238 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 257
To check the high-voltage connector pins The assembly has three spring-loaded pins (callout 1) to contact the print cartridge. Verify that the pins are not dirty or corroded and that the spring-loading action is functional. If the pins are dirty or obstructed, clean - HP 3030 | Service Manual - Page 258
find out what version of firmware code is installed on the device. If updated firmware is available, download the appropriate update (www.hp.com/support/ lj3015; www.hp.com/support/lj3020; www.hp.com/support/lj3030) and follow the instructions in the ReadMe file. 240 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 259
information ● Reports ● Fax settings ● User defaults ● Service ● Page counts ● Speed-dial report-one-touch, speed-dial, and group-dial report ● Usage page T.30 protocol trace (HP LaserJet 3015 and 3030 only) Use a T.30 protocol trace report to troubleshoot fax transmission and receive issues. ENWW - HP 3030 | Service Manual - Page 260
MENU/ENTER. 2. Use the < or > button to select Service and then press MENU/ENTER. 3. Use the < or > button error codes and their meanings, see Table 6-4. Fax receive codes and Table 6-5. Fax send codes. Fax error-correction mode (ECM) (HP LaserJet 3015 and 3030 . 242 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 261
None required. without errors. 221 The user be prematurely halted. 222 223 (ECM error) The product has answered a call but remote user manually dial to the product and then manually start the the parts of the page that contain errors. This the ECM to Off. Errors might still occur, which - HP 3030 | Service Manual - Page 262
errors are not corrected. Some non-HP machines might try to resend the failed pages, but it is impossible to determine from the resent pages if the problems speed. and modulation that the product does not support. 228 The remote machine has attempted 1. Confirm that Troubleshooting ENWW - HP 3030 | Service Manual - Page 263
233 234 235 (ECM error) 236 (ECM error) 237 A communication have pressed CANCEL. 2. If the error persists, and error correction is in use for the . 238 239 (ECM error) 240 (ECM error) 241 (ECM error) The remote fax machine 2. remote machine did not support this mode of operation. Reconfigure - HP 3030 | Service Manual - Page 264
Recommended action 245 246 (ECM error) The user of the user to transmit the document in several smaller parts. 253 The remote machine has attempted Ask the using a "normal" (letter/ a page width that is not supported by A4) page width. the product. 281 The product has Troubleshooting ENWW - HP 3030 | Service Manual - Page 265
has failed because the local unit is unable to open to receive data. This error might be associated with low memory, although low memory should not produce the error unless other conditions are contributing to the problem. 292 The remote machine has attempted Ask the remote user to send the - HP 3030 | Service Manual - Page 266
, clearing jams, and clearing other error should be rare because a system support None. a fax reception at any speed or modulation that the product supports. 318 The remote machine cannot support None. a fax reception at the page width that the product selected. 248 Chapter 6 Troubleshooting - HP 3030 | Service Manual - Page 267
the remote machine supported. does not support this mode of A communication error with the 328 (ECM error) Telephone-line Disable ECM. Errors might still occur, one or more pages have been received (while ECM was off) with excessive errors. This error received without error. Attempt to - HP 3030 | Service Manual - Page 268
and -Or- clearing any other system errors. The remote machine has 2. Configure the local fax machine to use different configurations, toggle the ECM encountered a system problem (such as no paper or a the Stop button while the remote machine was receiving. 250 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 269
ongoing minutes between the end of one transmission transmission because of a to a machine that fax again. does not support this mode. 386 The product has failed to 34 mode, this error might also occur because of compatibility problems with certain machines or Troubleshooting tools 251 - HP 3030 | Service Manual - Page 270
paper ready for printing. If the problem no data has become ready for problem with the remote machine, and might be caused by an error with 2. Disable V.34 on the product and attempt the transmission with the V.17 mode. the implementation of the remote machine. 252 Chapter 6 Troubleshooting - HP 3030 | Service Manual - Page 271
"ones" at the end of when telephone-line conditions have the control channel before starting the improved. primary channel. This is a V.34 error. This error might be associated with line conditions, although it is more likely to be caused by internal modem problems. ENWW Troubleshooting - HP 3030 | Service Manual - Page 272
440-444 An error occurred during a V.34 transmission after one or more partial HP LaserJet 3015 and 3030 only) Print a fax log report. The fax log report contains information about the product's interpretation of the problem HP LaserJet 3015 and 3030 only). Identify the phase in which the error - HP 3030 | Service Manual - Page 273
CFR 15 Detect CFR Phase C-Message transmission (page/scan transmission) (HP LaserJet 3015 and 3030 only) 16 Transmit message (FSK, followed by date) 17 Receive message (SCAN), check for errors 18 Transmit FSK 19 At end of message, send one of the following: ● EOM ● EOP ● MPS ● PRI - HP 3030 | Service Manual - Page 274
HP LaserJet 3015 and 3030 only) Commands Comments Appropriate responses (NSF) (CSI) DIS Identifying capabilities: from a manual ) (CIG) DTC manual transmitter or automatic receiver ERR) (RNR) (CRP) Any one of the following: ● (EOR-EOP (ERR) (RNR) PIN (CRP) Any one of the following: ● MPS ● EOP ● - HP 3030 | Service Manual - Page 275
ENWW Table 6-7. Appropriate responses (HP LaserJet 3015 and 3030 only) (continued) Commands Comments Appropriate responses Any one of the following: ● (PPS-MPS) ● (PPS-EOP) ● (PPS-EOM) ● (PPS-PRI-MPS) ● (PPS-PRI- 1000 0001 EOM End of message X111 0001 1100 Hz Troubleshooting tools 257 - HP 3030 | Service Manual - Page 276
Table 6-8. Fax abbreviations (HP LaserJet 3015 and 3030 only) (continued) Abbreviation Function Signal FSK Frequency shift key: Low-speed command identifier separating commands/scans; precedes command mode FTT Failure to train: The 1.5 seconds 3 seconds 258 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 277
6-8. Fax abbreviations (HP LaserJet 3015 and 3030 only) (continued) 1000 0011 PWD Password (for transmission) X100 0101 SCAN Data-packets or scan-line count SEP Selective polling 1000 0101 SUB Sub identification procedure ??? Unidentified command sequence Troubleshooting tools 259 - HP 3030 | Service Manual - Page 278
Figure 6-17. Example of a T.30 trace of a successfully sent fax 260 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 279
Note Phase A, call establishment, does not show up on a trace report. Phase C is the phase in which faxed pages are transferred. Figure 6-18. Example of a T.30 trace of a successfully received fax ENWW Troubleshooting tools 261 - HP 3030 | Service Manual - Page 280
diagram of the secondary service menu. Note Main menu 2ndary Service Submenu Service Reports Scan Calibration Scanline data Location Clock Dithering Park Scanner Submenu Continuous Self-Test DS Fax DS No Fax Extended Keymap Translations Location codes Data Store Error Report Red-corrected Blue - HP 3030 | Service Manual - Page 281
to the Ready display, and then press CANCEL again. To print a list of all the Fax data-store parameters 1. From the secondary service menu, use the < or > button to select Service reports, and press MENU/ENTER. 2. Use the < or > button to select DS-Fax, and press MENU/ENTER. Developer's menu Use the - HP 3030 | Service Manual - Page 282
/region and language settings. To change the country/region from one location to another 1. Press MENU/ENTER, and then press 2 to gain access to the Secondary Service menu. 2. Press < or > to select Location, and off and then on after the setting is confirmed. 264 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 283
3030: The list of countries/regions that appears on the control-panel display depends on the LIU that is installed in the product. HP LaserJet 3020: This product does not have fax capabilities and so it does not have a LIU installed. The list of supported NVRAM init. Service-mode functions 265 - HP 3030 | Service Manual - Page 284
Ready before using the product. System settings for localized products The HP LaserJet 3020 does not have a LIU because it does not have The list of available countries/regions that appears in the Secondary service menu (in the Location submenu) varies according to the LIU that Troubleshooting ENWW - HP 3030 | Service Manual - Page 285
hour am/pm 24 hour am/pm 24 hour am/pm am/pm am/pm 24 hour 24 hour 24 hour 24 hour am/pm Service-mode functions 267 - HP 3030 | Service Manual - Page 286
listed is the same for the printer input trays and the fax glass-size setting. Printer job language (PJL) software commands Many PJL scripts are instructions, see the Printer Job Language Technical Manual and the Printer Job Language Technical Manual Addendum. 268 Chapter 6 Troubleshooting - HP 3030 | Service Manual - Page 287
Main wiring Figure 6-19. Main wiring, HP LaserJet 3015 scanner assembly ENWW Main wiring 269 - HP 3030 | Service Manual - Page 288
Figure 6-20. Main wiring, HP LaserJet 3020 and 3030 scanner assembly 270 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 289
Figure 6-21. Main wiring, HP LaserJet 3015, 3020,and 3030 product base ENWW Main wiring 271 - HP 3030 | Service Manual - Page 290
Component locations, HP LaserJet 3015 all-in-one Figure 6-22. Major components 1 Guide assembly 2 Frame assembly 272 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 291
Figure 6-23. Main parts 1 Pickup roller 2 Separation pad assembly ENWW Component locations, HP LaserJet 3015 all-in-one 273 - HP 3030 | Service Manual - Page 292
Figure 6-24. Sensors and motors 1 Document sensor 2 Document-top sensor 3 Scanner-assembly motor 4 Contact image sensor 274 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 293
Figure 6-25. PCBs 1 Document-sensor PCB 2 Grounding-connector PCB 3 CIS filter PCB 4 Document-top sensor PCB ENWW Component locations, HP LaserJet 3015 all-in-one 275 - HP 3030 | Service Manual - Page 294
locations, HP LaserJet 3020 and 3030 all-in-one Figure 6-26. HP LaserJet 3020 and 3030 components 1 ADF motor cover (under the ADF lid) 2 ADF input tray 3 Flatbed scanner lid and ADF output bin 4 ADF solar lock (hinge locking clip) 5 Flatbed (with glass) 6 CCD scanner assembly 7 Scanner bed - HP 3030 | Service Manual - Page 295
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base) Figure 6-27. Major components 1 Fuser assembly 2 Paper-pickup assembly ENWW Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base) 277 - HP 3030 | Service Manual - Page 296
➂ ➃ ➄ ➅ ➆ Figure 6-28. ➁➀ Solenoid, sensors, switches, and motor 1 Print-cartridge-door switch 2 Power switch/power supply 3 Paper-width sensor 4 Paper-delivery sensor 5 Top-of-page sensor 6 Solenoid 7 Motor 278 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 297
controller unit (ECU) 2 Formatter Note For the HP LaserJet 3015 and 3030, the line interface unit (LIU) is attached to the formatter. The HP LaserJet 3020 does not have fax capabilities, and does not use an LIU. ENWW Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base) 279 - HP 3030 | Service Manual - Page 298
280 Chapter 6 Troubleshooting ENWW - HP 3030 | Service Manual - Page 299
parts and supplies 282 Parts that wear ...282 Parts ...282 World-wide customer support 282 Accessories ...284 Common hardware ...284 How to use the parts lists and diagrams 285 HP LaserJet 3015 scanner assembly 286 HP LaserJet 3020/3030 scanner assembly 296 HP LaserJet 3015/3020/3030 printer - HP 3030 | Service Manual - Page 300
of parts that wear. Parts are available directly from Hewlett-Packard at the following URL: http://partsdirect.hp.com. Parts Order replacement parts from the following website: https//partsdirect.hp.com/epdo/defualt/ mainmenu.asp World-wide customer support Order documentation and software from - HP 3030 | Service Manual - Page 301
Table 7-1. Technical support websites and related documentation (continued) Fax guide ● Q2660-90920 English, Spanish (Castilian), and Portuguese (Brazilian) ● Q2660-90921 English, French ( and French (European) ● Q2660-90934 English, Czech, and Slovak ENWW Ordering parts and supplies 283 - HP 3030 | Service Manual - Page 302
for the HP LaserJet 3015, 3020, and 3030 products. Table 7-2. Accessories Product name Print cartridge Toner cloth Scanner hinge tool Part number 2,000-page cartridge Q2612A Ideal for wiping up toner spills 5090-3379 Use this tool to keep the scanner assembly from falling off of the printer - HP 3030 | Service Manual - Page 303
list) follows each exploded assembly diagram. Each table lists the reference designator, the associated part number for the item, and a description of the part. Parts that have no reference designator or part number are not field-replaceable units (FRUs) and cannot be ordered. While looking for - HP 3030 | Service Manual - Page 304
HP LaserJet 3015 scanner assembly Figure 7-1. HP LaserJet 3015 286 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 305
Scanner control panel assembly RK2-0232-000CN 3 Scanner tray, delivery (wire) RC1-2560-000CN 1 Not shown LJ3015 formatterLIU1 Q2668-60001 1 LIU1To order the line interface unit (LIU) or print cartridge, see HP LaserJet 3015/3020/3030 printer base, ENWW HP LaserJet 3015 scanner assembly - HP 3030 | Service Manual - Page 306
Figure 7-2. ADF input and delivery assemblies (HP LaserJet 3015) 288 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 307
Ref Description 1 Scanner pickup tray assembly 2 Scanner tray, delivery (wire) Part number Qty RM1-0893-000CN 1 RC1-2560-000CN 1 ENWW HP LaserJet 3015 scanner assembly 289 - HP 3030 | Service Manual - Page 308
Figure 7-3. Internal components (HP LaserJet 3015) 290 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 309
assembly, right (HP LaserJet RM1-0897-000CN 1 3015) 6 Scanner spring, compression RU5-2198-000CN 2 7 Scanner link assembly, left (HP LaserJet 3015) RM1-0896-000CN 1 8 Scanner cover, left RC1-2358-000CN 1 9 Scanner base frame assembly (scanner RL1-0375-000CN 1 support frame) 10 - HP 3030 | Service Manual - Page 310
Figure 7-4. Frame assembly (HP LaserJet 3015) 292 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 311
1 LJ3015 scanner frame assembly 2 LJ3015 scanner pickup assembly S1 Screw, tap M4X10 S3 Screw, machine M3X6 S4 Screw, w/washer M3X6 Part number Qty RM1-0883-000CN 1 RM1-0885-000CN 1 XB4-5401-009CN 3 XB1-2300-605CN 1 XB2-7300-605CN 1 ENWW HP LaserJet 3015 scanner assembly 293 - HP 3030 | Service Manual - Page 312
Figure 7-5. Guide assembly (HP LaserJet 3015) 294 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 313
separation lever, tension spring, feed arm, and the components of the separation pad set. The separation-pad assembly is not a user replaceable assembly. Only trained service personnel should attempt to replace the separation-pad assembly. ENWW HP LaserJet 3015 scanner assembly 295 - HP 3030 | Service Manual - Page 314
HP LaserJet 3020/3030 scanner assembly Figure 7-6. HP LaserJet 3020/3030 scanner assembly 296 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 315
Part number Qty 1 HP LaserJet 3020/3030 scanner assembly NA 2 Automatic document feeder and flatbed lid Q2665-60102-000CN 1 (ADF; part of the flatbed lid) 3 Flatbed scanner ) or toner cartridge, see HP LaserJet 3015/3020/3030 printer base. ENWW HP LaserJet 3020/3030 scanner assembly 297 - HP 3030 | Service Manual - Page 316
Figure 7-7. Link assembly (HP LaserJet 3020/3030) 298 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 317
Ref Description Part number Qty 1 LJ3020/3030 scanner link assembly right RM1-0899-000CN 1 2 LJ3020/3030 scanner spring, compression RU5-2199-000CN 2 3 LJ3020/3030 scanner link assembly left RM1-0898-000CN 1 ENWW HP LaserJet 3020/3030 scanner assembly 299 - HP 3030 | Service Manual - Page 318
Figure 7-8. Major assemblies (HP LaserJet 3020/3030) 300 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 319
ENWW Ref Description Part number Qty 1 ADF assembly and flatbed lid Q2665-60102 1 2 Flatbed scanner assembly (does not include the Q2665-60112 1 Q2665-40030 1 9 3020 bezel; Slovak Q2665-40031 1 9 3020 bezel; Turkish Q2665-40032 1 HP LaserJet 3020/3030 scanner assembly 301 - HP 3030 | Service Manual - Page 320
3030 bezel; Hungarian 9 3030 bezel; Polish 9 3030 bezel; Russian 9 3030 bezel; Slovak 9 3030 bezel; Turkish 9 3030 bezel; Arabic 9 3030 bezel; Greek 9 3030 bezel; Hebrew 9 3030 bezel; Korean 9 3030 bezel; Simplified Chinese 9 3030 bezel; Traditional Chinese 302 Chapter 7 Parts - HP 3030 | Service Manual - Page 321
Ref Description 9 3030 bezel; Norwegian 9 3030 bezel; Swiss German Part number Qty Q2666-40025 1 Q2666-40027 1 ENWW HP LaserJet 3020/3030 scanner assembly 303 - HP 3030 | Service Manual - Page 322
HP LaserJet 3015/3020/3030 printer base Figure 7-9. HP LaserJet 3015/3020/3030 printer base 304 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 323
Line interface unit) Q2663-60001 Not shown EMEA LIU (Line interface unit) Q2687-60002 Not shown Print cartridge Q2460-67913 NA HP jewel 7121-8043 printerThe HP LaserJet 3015/3020/3030 printer base (reference items 1 or 2) does not come with all of the covers and printed circuit assemblies - HP 3030 | Service Manual - Page 324
Figure 7-10. Pickup and delivery tray assemblies (LJ 3015/3020/3030 printer base) 306 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 325
Ref Description Part number Qty 1 Delivery-tray assembly (product output bin) RM1-0859-000CN 1 2 Pickup-tray assembly (media input tray) RM1-0858-000CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 307 - HP 3030 | Service Manual - Page 326
Figure 7-11. External covers (LJ 3015/3020/3030 printer base) 308 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 327
print cartridge RC1-2473-000CN 1 2 Cover, right RC1-2472-000CN 1 3 Cover, front RL1-0358-000CN 1 4 Cover, left RC1-2471-000CN 1 5 Cover, rear RC1-2474 1 6 Cover, top (scanner support frame), printer RL1-0359-000CN 1 7 Scanner cushion RC1-2476-000CN 2 ENWW HP LaserJet 3015 - HP 3030 | Service Manual - Page 328
Figure 7-12. Internal components 1 of 1 (LJ 3015/3020/3030 printer base) 310 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 329
S5 Screw, rs M3X6 S6 Screw, rs M3X8 Part number Qty RM1-0658-000CN 1 RK2-0107-000CN 1 RM1-0903-000CN 1 RM1-0904-000CN 1 RM1-0648-000CN 1 RC1-1985-000CN 1 XB4-5401-009CN 1 XB2-7300-605CN 2 XA9-1495-000CN 5 XA9-1420-000CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 311 - HP 3030 | Service Manual - Page 330
Figure 7-13. Internal components 2 of 2 (LJ 3015/3020/3030 printer base) 312 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 331
Description 1 Laser/scanner assembly 2 Engine-controller-PCB assembly S5 Screw, rs M3X6 S6 Screw, rs M3X8 S7 Screw, rs M2X10 Part number Qty RM1-0171-000CN 1 RM1-0907-000CN 1 XA9-1495-000CN 3 XA9-1420-000CN 2 XA9-1501-000CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 313 - HP 3030 | Service Manual - Page 332
Figure 7-14. Internal components 3 of 3 (LJ 3015/3020/3030 printer base) 314 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 333
Bushing 2 Link, coupling lower 3 Link, coupling top 4 Speaker assembly S5 Screw, rs M3X6 S6 Screw, rs M3X8 Part number Qty RC1-1953-000CN 1 RC1-2485-000CN 1 RC1-2494-000CN 1 RM1-0915-000CN 1 XA9-1495-000CN 2 XA9-1420-000CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 315 - HP 3030 | Service Manual - Page 334
Figure 7-15. Paper-pickup assembly (LJ 3015/3020/3030 printer base) 316 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 335
Ref Description 1 Paper-pickup assembly 2 Roller, pickup S1 Screw, tap M4X10 S2 Screw, tap BH3X8 Part number Qty RM1-0864-000CN 1 RL1-0266-000CN 1 XB4-5401-009CN 1 XA9-1503-000CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 317 - HP 3030 | Service Manual - Page 336
Figure 7-16. Fuser (fixing assy) assembly (LJ 3015/3020/3030 printer base) 318 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 337
Ref Description Part number Qty 1 Fuser (fixing assy) assembly 110-127 V RM1-0862-000CN 1 1 Fuser (fixing assy) assembly 220-240 V RM1-0863-000CN 1 S8 Screw, w/washer M3X6 XB2-8300-909CN 1 ENWW HP LaserJet 3015/3020/3030 printer base 319 - HP 3030 | Service Manual - Page 338
; Spanish 3020 bezel; Swedish 3020 bezel; Swiss German 3020 bezel; Thai 3020 bezel; Traditional Chinese 3020 bezel; Turkish 3020 bezel; Vietnamese 3030 bezel; Arabic Part number Q2669-40002 Q2665-67001 Q2665-67002 Q2665-40033 Q2665-40027 Q2665-40022 Q2665-40023 Q2665-40010 Q2665-40024 Q2665-40018 - HP 3030 | Service Manual - Page 339
list (continued) Description Part number 3030 bezel; Czech Q2666-40012 3030 bezel; Danish Q2666-40007 3030 bezel; Dutch Q2666-40008 3030 bezel; English Q2666-40002 3030 bezel; Finnish Q2666-40009 3030 bezel; French Q2666-40003 3030 bezel; German Q2666-40004 3030 bezel; Greek Q2666 - HP 3030 | Service Manual - Page 340
assy) assembly 110-127 V RM1-0862-000CN Fuser (fixing assy) assembly 220-240 V RM1-0863-000CN HP jewel 7121-8043 HP LaserJet 3015 scanner assembly NA HP LaserJet 3020/3030 scanner assembly NA Laser/scanner assembly RM1-0171-000CN Link, coupling lower RC1-2485-000CN Link, coupling - HP 3030 | Service Manual - Page 341
ENWW Table 7-4. Alphabetical parts list (continued) Description Part number LJ3020/3030 scanner link assembly right RM1-0899-000CN LJ3020/3030 scanner spring, compression RU5-2199-000CN LJ3030 fax control panel Q2666-60101 LJ3030 fax control panel Q2666-60101 LJ3030 formatterLIU2 Q2664- - HP 3030 | Service Manual - Page 342
RC1-2358-000CN Scanner cover, right RC1-2559-000CN Scanner cushion RC1-2476-000CN Scanner flexible flat cable (FFC) RK2-0236-000CN Scanner guide assembly RM1-0889-000CN Scanner link assembly, left (HP LaserJet 3015) RM1-0896-000CN Scanner link assembly, right (HP LaserJet 3015) RM1-0897 - HP 3030 | Service Manual - Page 343
Table 7-4. Alphabetical parts list (continued) Description Part number Screw, tap M4X10 XB4-5401-009CN Screw, w/washer M3X6 XB2-8300-909CN Separation pad C7309-60009 Separation-pad assembly, printer RM1-0648-000CN Speaker assembly RM1-0915-000CN Transfer-roller assembly RM1-0658-000CN - HP 3030 | Service Manual - Page 344
list Table 7-5. Numerical parts list Part number Description 7121-8043 HP jewel C2688-60002 LJ3020 formatter HP LaserJet 3015 scanner assembly NA HP LaserJet 3020/3030 scanner assembly Q1636-40036 LJ3020/3030 ADF solar lock (clip) Q1636-40037 Q2460-67913 ADF glass frame Print cartridge - HP 3030 | Service Manual - Page 345
Q2665-60102 ADF assembly and flatbed lid Q2665-60102000CN Automatic document feeder and flatbed lid (ADF; part of the flatbed lid) Q2665-60109 ADF input tray Q2665-60112 Flatbed scanner assembly (does not include the flatbed lid) Q2665-67001 3015/20/30 print engineprinter, replacement 110 - HP 3030 | Service Manual - Page 346
Table 7-5. Numerical parts list (continued) Part number Description Q2666-40013 3030 bezel; Hungarian Q2666-40014 3030 bezel; Polish Q2666-40015 3030 bezel; Russian Q2666-40016 3030 bezel; Slovak Q2666-40017 3030 bezel; Turkish Q2666-40018 3030 bezel; Arabic Q2666-40019 3030 bezel; - HP 3030 | Service Manual - Page 347
Cover, front Table 7-3 on page 309 RL1-0359-000CN Cover, top (scanner support frame), printer Table 7-3 on page 309 RL1-0375-000CN Scanner base frame assembly (scanner support frame) Table 7-3 on page 291 RL1-0376-000CN Scanner sheet, grounding Table 7-3 on page 291 Numerical parts list 329 - HP 3030 | Service Manual - Page 348
pad set RM1-0893-000CN Scanner pickup tray assembly RM1-0896-000CN Scanner link assembly, left (HP LaserJet 3015) RM1-0897-000CN Scanner link assembly, right (HP LaserJet 3015) RM1-0898-000CN LJ3020/3030 scanner link assembly left RM1-0899-000CN LJ3020/3030 scanner link assembly right RM1-0903 - HP 3030 | Service Manual - Page 349
Table 7-5. Numerical parts list (continued) Part number Description XA9-1495-000CN Screw, rs M3X6 XA9-1495-000CN Screw, rs M3X6 XA9-1501-000CN Screw, rs M2X10 7-3 on page 291 Table 7-3 on page 293 Table 7-3 on page 295 Table 7-3 on page 311 Table 7-3 on page 317 ENWW Numerical parts list 331 - HP 3030 | Service Manual - Page 350
332 Chapter 7 Parts and diagrams ENWW - HP 3030 | Service Manual - Page 351
43 ADF copying, troubleshooting 190 door open error message 203 duty cycle 11 features 3 feeding problems, troubleshooting 229, 230 input tray, removing HP LaserJet 3020/3030 133 input tray, replacing 62 input-tray flag, removing HP LaserJet 3020/3030 141 jam detection, HP LaserJet 3020/3030 95 jams - HP 3030 | Service Manual - Page 352
flat, HP LaserJet 3015 291 interface, ordering 284 calibration, scanner 49 caller-ID boxes 231, 232 Canada DOC regulations 25 Canceled copy. error message 193 Canceled scan error message 193 Canceled send error message 194 card stock specifications 41 Care Pack, HP 17 cartridge-door part number 309 - HP 3030 | Service Manual - Page 353
291 covers, part numbers 311 covers, removing front 165 fuser 164 print-cartridge 163 rear 164 scanner side, HP LaserJet 3015 110 scanner top, HP LaserJet 3015 126 side 161 top, HP LaserJet 3015 129 CPU, formatter 75 critical error messages 201 crooked pages, troubleshooting 213, 217 crooked scans - HP 3030 | Service Manual - Page 354
problems, troubleshooting copier/scanner 229 printer 225 film, transparency cleaning print path with 50 loading 39, 43 336 Index Finland laser safety 26 Fit to Page error message 197 flash memory, fax 99 flatbed lid, removing HP LaserJet 3020/3030 134 loading originals 46 media supported 44 part - HP 3030 | Service Manual - Page 355
91 left cover, HP LaserJet 3015 291 left-side cover part number 309 removing 161 lenses, operations 83 life expectancies extending print cartridge 76 parts 48 lift plate 84 light copies or scans, troubleshooting 218 lights, printer control panel error messages 193 off, troubleshooting 188 startup - HP 3030 | Service Manual - Page 356
diagrams 269 maintenance agreements 17 manuals, ordering 282 margins faxing 10, 13 printer, minimum 207 scanner 9, 11 media ADF feeding operations, HP LaserJet 3015 88 ADF feeding operations, HP LaserJet 3020/3030 94 curl, troubleshooting 214, 226 envelopes 40 feed system operations 84 fuser modes - HP 3030 | Service Manual - Page 357
delivery sensor (PS803) 85 paper feed problems, troubleshooting copier/scanner 229 printer 225 paper guides cleaning 210 troubleshooting 229 paper jams ADF 227, 230 clearing 223 detection operations 85 detection operations, HP LaserJet 3020/3030 95 error messages 200 multifeeds 227 output bin 225 - HP 3030 | Service Manual - Page 358
295 paper-pickup assembly 316 pickup roller, HP LaserJet 3015 293 platen, HP LaserJet 3015 295 power supplies 311 print cartridges 305 printer base 305 scanner support frame 309 scanner support frame, HP LaserJet 3015 291 separation pads, HP LaserJet 3020/3030 295, 301 separation-pad assembly 311 - HP 3030 | Service Manual - Page 359
-cartridge door 163 printer parts 153 rear cover 164 scanner assembly, HP LaserJet 3015 118 scanner assembly, HP LaserJet 3020/3030 145 scanner side covers, HP LaserJet 3015 110 scanner support frame 175 scanner support frame springs, HP LaserJet 3015 107 scanner support frame springs, HP LaserJet - HP 3030 | Service Manual - Page 360
-cartridge door 163 printer parts 153 printer pickup roller 57 printer separation pads 59 rear cover 164 scanner assembly, HP LaserJet 3015 118 scanner assembly, HP LaserJet 3020/3030 104, 145 scanner cushions 167 scanner side covers, HP LaserJet 3015 110 scanner support frame 175 scanner support - HP 3030 | Service Manual - Page 361
, removing HP LaserJet 3015 107 support frame springs, removing HP LaserJet 3020/3030 136 support frame, part number 309 support frame, removing 175 top cover, removing 126 scanner capacities and ratings 9, 11 Scanner reserved for PC scan error message 200 scanning contrast, troubleshooting 218 - HP 3030 | Service Manual - Page 362
83 loose, troubleshooting 211 redistributing 206 scattered, troubleshooting 214 smears, troubleshooting 210 specks, troubleshooting 208 waste cleaning operations 84 toner cartridges. See print cartridges tools, required 103 top cover part number, HP LaserJet 3015 291 printer, part number 309 - HP 3030 | Service Manual - Page 363
trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding - HP 3030 | Service Manual - Page 364
282 weight ADF media 9, 11 battery 14 media 9, 11 product 8 white platen cleaning 51 part number, HP LaserJet 3015 295 part numbers, HP LaserJet 3015 295 removing 131 white stripes, troubleshooting 215, 218 Windows operating systems supported 3 wiring diagrams 269 wrapping jams 86 wrinkled pages - HP 3030 | Service Manual - Page 365
- HP 3030 | Service Manual - Page 366
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