HP 3350 Compaq Presario Desktop Products Warranty and Support Guide
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- HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 1
Compaq Presario Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 1 Year Express Parts Replacement with Compaq's award-winning Easy Access Design IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 2
product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 3
hardware and/or software installed ■ Detailed, specific questions We have a variety of services available online to help you find answers to your questions and resolve problems - 24 hours a day, 7 days a week. Log on to our online services site at www.compaq.com/athome/support/ in the U.S. or www - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 4
CONTACT NUMBERS Technical Support For U.S. http://www.compaq.com/athome/support/ 1-208-4PC-HELP (1-208-472-4357) For Canada http://www.compaq.ca/english/support/ 1-905-206-HELP (1-905-206-4357) For Caribbean http://clac.compaq.com/soporte/index.html Aruba: 800-8000 or 877-219-8671 Bahamas: - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 5
Period of the Compaq hardware product in which they are installed, whichever is longer. During the Limited Warranty Period, HP will repair or replace the defective component parts or the hardware product. All component parts or hardware products removed under this Limited Warranty become the - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 6
shipped with the product; (c) by the use of parts not manufactured or sold by HP; or (d) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of enduser replaceable HP or HP approved parts if available for your product in the - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 7
the defective part back to HP. If an HP Customer Support Specialist determines a hardware problem with your PC, and you are within the one-year Limited Warranty period, a replacement part will be shipped directly to you along with detailed instructions. To contact a Customer Support Specialist, go - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 8
-in for Repair If the parts required to resolve a technical problem on your PC are not included in HP's Express Parts program, then a customer support specialist will arrange to have your unit picked up and delivered to the service bench for repair. ASP Retailer Service Service can be obtained by - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 9
Number(s): 8000 series, S0000 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950:1991 + A1, A2, A3, A4 EN 60950:1992 + A1, A2, A3, A4, A11 IEC 60825-1:1993 + A1/E 60825-1:1994 + A11 Class 1 (Laser 2) This Device complies with Part 15 of the FCC Rules - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 10
Operating Specifications Electrical ratings: Models: 8000 series, S0000 series 100-127 V /200-240 V , 4/2 A, 50/60 Hz Operating temperature: 5° to 35° C (On models with DVD+RW/+R drives, the operating temperature is 5° to 30° C) Storage temperature: - - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 11
wear a wrist strap attached to a metal part of the computer. Place cards on a WARNING: Do not overload the system by installing add-in cards that draw excessive current. The loaded system (one with all add-in card slots filled) must not exceed the total number of slots multiplied instructions. - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 12
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions supported service. - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 13
problem to Compaq's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the Compaq Customer Care Center at 208-4PC-HELP (United States). Statement of Fax Branding The Consumer Protection sending the message, the telephone number of the sending machine or such - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 14
degradation of service in some , for their own protection, that the electrical that the sum of the Load Numbers does not exceed 100. WARNING: order to reduce the risk of fire. ■ Do not plug a modem or telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 15
number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. AC Power Safety Warning WARNING: Install user-serviceable. WARNING this guide. Failure - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 16
products: This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product. TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 17
Lightning Protection For added protection of any Compaq product during a lightning storm, or when it is Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) - HP 3350 | Compaq Presario Desktop Products Warranty and Support Guide - Page 18
Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
1 Year Express Parts Replacement
with Compaq’s award-winning
Easy Access Design
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
are available 24 hours a day, 7 days a week. We have specialists available to help you
with your technical support questions as they arise via the Web or phone (see Contact
Numbers chart within this document). As our valued customer, we want to make sure that
your support needs are met and any issues resolved as quickly as possible
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.