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HP 4100n HP LaserJet 4100 Series - User Guide - Page 120

TRAY 1 LOAD, TYPE] [SIZE], TRAY 1, PAPER SIZE, TRAY 2 TYPE, Printer messages, continued, Message

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Printer messages (continued) Message Explanation or recommended action TRAY 1 LOAD [TYPE] [SIZE] TRAY [x] LOAD [TYPE] [SIZE] where x is tray 2, 3, or 4 This message occurs for the following reasons: • tray 1 was requested from the application, but the tray is empty • the printer cannot find the requested size of paper in the printer If the correct paper size is loaded, the adjustments to the tray have not been set correctly, either in the control panel or on the tray itself. To set the type at the control panel, see the descriptions of TRAY 1 TYPE in "Paper Handling Menu" on page 210. To set adjustments on the tray, see "Loading tray 1" on page 46. Load the requested paper into tray 1, or press SELECT to override the message and print on a loaded paper size. If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer control panel and also in the software program (see the description of PAPER SIZE in "Printing Menu" on page 213). Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size. Note If custom size is being used, another line appears in the message giving the x and y dimensions of the paper. This message occurs for the following reasons: • tray 2, 3, or 4 was requested, but the tray is empty • tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type or size Make sure that all three paper size adjustments have been made (see the explanation of adjustments in "Loading trays 2, 3, and 4" on page 47). Also make sure that the type has been set at the control panel (see the descriptions of TRAY 2 TYPE, TRAY 3 TYPE, and TRAY 4 TYPE in the "Paper Handling Menu" on page 210). Load the requested paper into the indicated tray, or press SELECT to override the message and print on a loaded paper size. If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message appears, make sure the default paper size is set correctly in the Printing Menu at the printer control panel and also in the software program (see the description of PAPER SIZE in "Printing Menu" on page 213). Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size. 118 Chapter 4 - Problem solving EN

Section	Page
About this guide	11
How to use this online user guide	11
Navigational features in this guide	11
Features of Acrobat Reader	12
Where to look for more information	15
Setting up the printer	15
Using the printer	16
Printer basics	17
Overview	17
Printer features and benefits	18
Printer configurations	20
Printer parts and locations	21
Accessories and supplies	23
Ordering information	24
Items and part numbers	24
Ordering through service or support providers	24
Ordering directly through the embedded web server	24
Ordering directly through the printer software	25
Control panel layout	31
Control panel	31
Control panel lights	31
Control panel keys	32
Using the printer online help system	33
Control panel menus	34
Printer software	35
Software provided	35
Printer drivers	37
Software for Windows-based computers	38
Software for Macintosh computers	42
Software for networks	43
Printing tasks	45
Overview	45
Selecting the output bin	46
Printing to the top output bin	46
Printing to the rear output bin	47
Loading tray 1	48
Loading trays2, 3, and 4	49
Printing both sides of paper (optionalduplexer)	51
Guidelines for printing both sides of paper	52
Placement for paper requiring a specific orientation	53
Layout options for printing both sides of paper	54
Printing special paper	55
Printing small or narrow paper	55
Printing letterhead, prepunched, or preprinted paper (single-sided)	55
Printing envelopes	57
Printing labels	63
Printing transparencies	64
Printing cards, custom-size, and heavypaper	65
Advanced printing tasks	67
Using features in the printer driver	67
Customizing what tray is used for printing	70
Job retention features	74
Quick copying a job	74
Proofing and holding a job	76
Printing a private job	78
Storing a print job	80
Printing a stored job	80
Deleting a stored job	81
Printing with the optional HP Fast InfraRed Receiver	82
Setting up to print with Windows 9x	82
Setting up to print with Macintosh computers	82
Printing a job	83
Interrupting and resuming printing	84
Printer maintenance	85
Overview	85
Managing the toner cartridge	86
HP toner cartridges	86
Non-HP toner cartridges	86
Toner cartridge authentication	86
Toner cartridge storage	87
Toner cartridge life expectancy	87
Checking the toner level	87
Cartridge interaction (shaking)	88
Toner low and toner out conditions	89
Cleaning the printer	90
General guidelines	90
Cleaning procedure	91
Cleaning the fuser	93
Running the cleaning page manually	93
Running the cleaning page automatically	94
Performing preventative maintenance	95
Configuring alerts	96
Problem solving	97
Overview	97
Clearing paper jams	98
Paper jam locations	99
Clearing jams from the top cover and toner cartridge areas	100
Clearing jams from the optional envelope feeder	102
Clearing jams from the input tray areas	104
Clearing jams from the optional duplexer	106
Clearing jams from the output areas	108
Clearing jams from the fuser area	109
Solving repeated paper jams	112
Understanding printer messages	113
Mopy disk error messages	128
Correcting output quality problems	130
Light print (partial page)	132
Light print (entire page)	132
Specks	132
Dropouts	133
Lines	133
Gray background	134
Toner smear	134
Loose toner	135
Repeating defects	135
Repeating image	136
Misformed characters	136
Page skew	136
Curl or wave	137
Wrinkles or creases	137
Vertical white lines	137
Tire tracks	138
White spots on black	138
Determining printer problems	139
Troubleshooting flowchart	139
Troubleshooting flowchart for Macintosh users	145
Troubleshooting the optional printer hard disk accessory	148
Troubleshooting PS	149
Troubleshooting optional HP Fast InfraRed Receiver problems	150
Communicating with an optional HPJetDirect print server	152
Checking the printer configuration	153
Menu map	153
Configuration page	154
Supplies status page	156
PCL or PS font list	158
Service and support	159
HPCustomer Care Service and Support	159
Online services	159
HP fraud hotline	163
Customer support options worldwide	164
HP Customer Care Center and product repair assistance for the U.S. and Canada	164
European HP Customer Care Center language and incountry options available	165
In-country/region support numbers	166
Warranty information	167
Guidelines for repacking the printer	167
Service information form	168
Hewlett-Packard limited warranty statement	169
Limited warranty for toner cartridge life	171
HP software license terms	172
Worldwide country/region sales and service offices	174
Specifications	189
Overview	189
Paper specifications	190
Supported sizes and weights of paper	191
Supported types of paper	194
Guidelines for using paper	194
Labels	198
Transparencies	198
Envelopes	199
Card stock and heavy paper	200
Printer specifications	202
Physical dimensions	202
Environmental specifications	203
Product compatibility matrix	205
Control panel menus	207
Overview	207
Control panel menu map	207
Quick Copy Jobs Menu	208
Private/Stored Jobs Menu	209
Information Menu	210
Paper Handling Menu	212
Printing Menu	215
Print Quality Menu	219
Configuration Menu	221
I/O Menu	224
Resets Menu	225
EIO Menu	227
Printer memory and expansion	231
Overview	231
Installing memory	232
Checking memory installation	234
Saving resources (permanent resources)	234
Installing EIO cards/mass storage	235
Printer commands	237
Overview	237
Understanding PCL 5e printer command syntax	238
Combining escape sequences	239
Entering escape characters	239
Selecting PCL 5e fonts	240
Common PCL 5e printer commands	241
Regulatory information	245
FCC regulations	245
Environmental product stewardship program	246
Protecting the environment	246
Material safety data sheets	248
Safety statements	250
Laser safety statement	250
Canadian DOC regulations	250
EMI statement (Korea)	250
VCCI statement (Japan)	250
Laser statement for Finland	251
Embedded web server	253
Overview	253
Accessing the embedded web server	254
Embedded web server pages	254
Home pages	255
Device pages	255
Network pages	256
Symbols	257
Numerics	257
A	257
B	257
C	257
D	260
E	261
F	262
G	262
H	263
I	263
J	264
K	264
L	264
M	265
N	266
O	266
P	267
Q	270
R	270
S	271
T	273
U	274
V	274
W	274
X	275
Y	275

Match case Limit results 1 per page

118

Chapter

4 - Problem solving

TRAY 1 LOAD

[TYPE] [SIZE]

This message occurs for the following reasons:

•

tray 1 was requested from the application, but the tray is empty

•

the printer cannot find the requested size of paper in the printer

If the correct paper size is loaded, the adjustments to the tray have

not been set correctly, either in the control panel or on the tray itself.

To set the type at the control panel, see the descriptions of

TRAY 1

TYPE

in “Paper Handling Menu” on page 210. To set adjustments on

the tray, see “Loading tray 1” on page 46.

Load the requested paper into tray 1, or press

ELECT

to override the

message and print on a loaded paper size.

If printing does not continue, press

If you are trying to print A4- or letter-size paper and this message

appears, make sure the default paper size is set correctly from the

Printing Menu in the printer control panel and also in the software

program (see the description of

PAPER SIZE

in “Printing Menu” on

page 213).

Press

to print from the next available tray.

Press

-V

ALUE

to scroll through the available types and sizes.

Press

ELECT

to accept the alternate type or size.

Note

If custom size is being used, another line appears in the message

giving the x and y dimensions of the paper.

TRAY [x] LOAD

[TYPE] [SIZE]

where

is tray 2, 3,

or 4

This message occurs for the following reasons:

•

tray 2, 3, or 4 was requested, but the tray is empty

•

tray 2, 3, or 4 was requested, but the adjustments are not set for

the requested type or size

Make sure that all three paper size adjustments have been made (see

the explanation of adjustments in “Loading trays 2, 3, and 4” on

page 47). Also make sure that the type has been set at the control

panel (see the descriptions of

TRAY 2 TYPE

TRAY 3 TYPE

, and

TRAY 4 TYPE

in the “Paper Handling Menu” on page 210).

Load the requested paper into the indicated tray, or press

ELECT

override the message and print on a loaded paper size.

If printing does not continue, press

If you are trying to print A4- or letter-size paper and this message

appears, make sure the default paper size is set correctly in the

Printing Menu at the printer control panel and also in the software

program (see the description of

PAPER SIZE

in “Printing Menu” on

page 213).

Press

to print from the next available tray.

Press

-V

ALUE

to scroll through the available types and sizes.

Press

ELECT

to accept the alternate type or size.

Printer messages

(continued)

Message

Explanation or recommended action