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HP 4100n HP LaserJet 4100 Series - User Guide - Page 139

Determining printer problems, Troubleshooting flowchart - blank pages

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Determining printer problems Note Troubleshooting flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider (see "HP Customer Care Service and Support" on page 157). Macintosh users: For more troubleshooting information, see "Troubleshooting flowchart for Macintosh users" on page 143. 1 Does the control panel display READY? YES ➜ Go to step 2. ➜ NO The display is blank and the printer's fan is off. The display is The display is The display blank but the in the wrong shows printer's fan is language. garbled or on. unfamiliar characters. A message other than READY is displayed. • Check the power • Press any • Turn the • Make sure the • Go to cord connections control panel printer off. desired "Understanding and the power key to see if the Hold down language is printer switch. printer SELECT while selected from messages" on • Plug the printer responds. turning the the control page 111. into a different • Turn the printer printer on. panel. outlet. off, and then Press • Turn the • Check that the turn the printer -VALUE+ to printer off, and power supplied to on. scroll through then turn the the printer is the available printer on. steady, and languages. meets printer Press SELECT specifications to save the (see "Electrical desired specifications" on language as page 201). the new default. Press GO to return to READY. EN Determining printer problems 137

Section	Page
About this guide	11
How to use this online user guide	11
Navigational features in this guide	11
Features of Acrobat Reader	12
Where to look for more information	15
Setting up the printer	15
Using the printer	16
Printer basics	17
Overview	17
Printer features and benefits	18
Printer configurations	20
Printer parts and locations	21
Accessories and supplies	23
Ordering information	24
Items and part numbers	24
Ordering through service or support providers	24
Ordering directly through the embedded web server	24
Ordering directly through the printer software	25
Control panel layout	31
Control panel	31
Control panel lights	31
Control panel keys	32
Using the printer online help system	33
Control panel menus	34
Printer software	35
Software provided	35
Printer drivers	37
Software for Windows-based computers	38
Software for Macintosh computers	42
Software for networks	43
Printing tasks	45
Overview	45
Selecting the output bin	46
Printing to the top output bin	46
Printing to the rear output bin	47
Loading tray 1	48
Loading trays2, 3, and 4	49
Printing both sides of paper (optionalduplexer)	51
Guidelines for printing both sides of paper	52
Placement for paper requiring a specific orientation	53
Layout options for printing both sides of paper	54
Printing special paper	55
Printing small or narrow paper	55
Printing letterhead, prepunched, or preprinted paper (single-sided)	55
Printing envelopes	57
Printing labels	63
Printing transparencies	64
Printing cards, custom-size, and heavypaper	65
Advanced printing tasks	67
Using features in the printer driver	67
Customizing what tray is used for printing	70
Job retention features	74
Quick copying a job	74
Proofing and holding a job	76
Printing a private job	78
Storing a print job	80
Printing a stored job	80
Deleting a stored job	81
Printing with the optional HP Fast InfraRed Receiver	82
Setting up to print with Windows 9x	82
Setting up to print with Macintosh computers	82
Printing a job	83
Interrupting and resuming printing	84
Printer maintenance	85
Overview	85
Managing the toner cartridge	86
HP toner cartridges	86
Non-HP toner cartridges	86
Toner cartridge authentication	86
Toner cartridge storage	87
Toner cartridge life expectancy	87
Checking the toner level	87
Cartridge interaction (shaking)	88
Toner low and toner out conditions	89
Cleaning the printer	90
General guidelines	90
Cleaning procedure	91
Cleaning the fuser	93
Running the cleaning page manually	93
Running the cleaning page automatically	94
Performing preventative maintenance	95
Configuring alerts	96
Problem solving	97
Overview	97
Clearing paper jams	98
Paper jam locations	99
Clearing jams from the top cover and toner cartridge areas	100
Clearing jams from the optional envelope feeder	102
Clearing jams from the input tray areas	104
Clearing jams from the optional duplexer	106
Clearing jams from the output areas	108
Clearing jams from the fuser area	109
Solving repeated paper jams	112
Understanding printer messages	113
Mopy disk error messages	128
Correcting output quality problems	130
Light print (partial page)	132
Light print (entire page)	132
Specks	132
Dropouts	133
Lines	133
Gray background	134
Toner smear	134
Loose toner	135
Repeating defects	135
Repeating image	136
Misformed characters	136
Page skew	136
Curl or wave	137
Wrinkles or creases	137
Vertical white lines	137
Tire tracks	138
White spots on black	138
Determining printer problems	139
Troubleshooting flowchart	139
Troubleshooting flowchart for Macintosh users	145
Troubleshooting the optional printer hard disk accessory	148
Troubleshooting PS	149
Troubleshooting optional HP Fast InfraRed Receiver problems	150
Communicating with an optional HPJetDirect print server	152
Checking the printer configuration	153
Menu map	153
Configuration page	154
Supplies status page	156
PCL or PS font list	158
Service and support	159
HPCustomer Care Service and Support	159
Online services	159
HP fraud hotline	163
Customer support options worldwide	164
HP Customer Care Center and product repair assistance for the U.S. and Canada	164
European HP Customer Care Center language and incountry options available	165
In-country/region support numbers	166
Warranty information	167
Guidelines for repacking the printer	167
Service information form	168
Hewlett-Packard limited warranty statement	169
Limited warranty for toner cartridge life	171
HP software license terms	172
Worldwide country/region sales and service offices	174
Specifications	189
Overview	189
Paper specifications	190
Supported sizes and weights of paper	191
Supported types of paper	194
Guidelines for using paper	194
Labels	198
Transparencies	198
Envelopes	199
Card stock and heavy paper	200
Printer specifications	202
Physical dimensions	202
Environmental specifications	203
Product compatibility matrix	205
Control panel menus	207
Overview	207
Control panel menu map	207
Quick Copy Jobs Menu	208
Private/Stored Jobs Menu	209
Information Menu	210
Paper Handling Menu	212
Printing Menu	215
Print Quality Menu	219
Configuration Menu	221
I/O Menu	224
Resets Menu	225
EIO Menu	227
Printer memory and expansion	231
Overview	231
Installing memory	232
Checking memory installation	234
Saving resources (permanent resources)	234
Installing EIO cards/mass storage	235
Printer commands	237
Overview	237
Understanding PCL 5e printer command syntax	238
Combining escape sequences	239
Entering escape characters	239
Selecting PCL 5e fonts	240
Common PCL 5e printer commands	241
Regulatory information	245
FCC regulations	245
Environmental product stewardship program	246
Protecting the environment	246
Material safety data sheets	248
Safety statements	250
Laser safety statement	250
Canadian DOC regulations	250
EMI statement (Korea)	250
VCCI statement (Japan)	250
Laser statement for Finland	251
Embedded web server	253
Overview	253
Accessing the embedded web server	254
Embedded web server pages	254
Home pages	255
Device pages	255
Network pages	256
Symbols	257
Numerics	257
A	257
B	257
C	257
D	260
E	261
F	262
G	262
H	263
I	263
J	264
K	264
L	264
M	265
N	266
O	266
P	267
Q	270
R	270
S	271
T	273
U	274
V	274
W	274
X	275
Y	275

Match case Limit results 1 per page

Determining printer problems

137

Determining printer problems

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to

determine the problem. If the printer does not pass a step, follow the

corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in

this guide, contact an HP-authorized service or support provider (see

“HP Customer Care Service and Support” on page 157).

Note

Macintosh users: For more troubleshooting information, see

“Troubleshooting flowchart for Macintosh users” on page 143.

Does the control panel display READY?

YES

Go to step 2.

The display is

blank and the

printer

’

s fan is

off.

The display is

blank but the

printer

’

s fan is

on.

The display is

in the wrong

language.

The display

shows

garbled or

unfamiliar

characters.

A message

other than

READY

displayed.

•

Check the power

cord connections

and the power

switch.

•

Plug the printer

into a different

outlet.

•

Check that the

power supplied to

the printer is

steady, and

meets printer

specifications

(see “Electrical

specifications” on

page 201).

•

Press any

control panel

key to see if the

printer

responds.

•

Turn the printer

off, and then

turn the printer

on.

•

Turn the

printer off.

Hold down

ELECT

while

turning the

printer on.

Press

-V

ALUE

scroll through

the available

languages.

Press

ELECT

to save the

desired

language as

the new

default. Press

to return to

READY

•

Make sure the

desired

language is

selected from

the control

panel.

•

Turn the

printer off, and

then turn the

printer on.

•

Go to

“Understanding

printer

messages” on

page 111.