HP 4100n HP LaserJet 4100 Series - User Guide - Page 141

3 Can you print from a software application? YES ➜ Go to step 4. ➜ NO The job will not print. A PS error page or list of commands prints • If the job will not print, and a message is displayed • The printer might have received a on the control panel, see "Understanding printer nonstandard PS code. From the messages" on page 111. Configuration Menu in the printer • From the computer, check to see if the printer has control panel, set PERSONALITY been paused. to PS for this print job only. After • If the printer is on a network, check that you are the job has printed, return the printing to the correct printer. To verify that it is not setting to AUTO (see a network problem, connect the computer directly to "PERSONALITY= AUTO" on the printer with a parallel cable, change the port to page 221). LPT1, and try to print. • Make sure the print job is a PS • Check the interface cable connections. Disconnect job, and that you are using the PS and reconnect the cable at the computer and the driver. printer. • The printer might have received • Test the cable by trying it on another computer. PS code when it is set to PCL. • If you are using a parallel connection, make sure the From the Configuration Menu, set cable is IEEE-1284 compliant. PERSONALITY to AUTO (see • If the printer is on a network, print a configuration "PERSONALITY= AUTO" on page (see "Configuration page" on page 152) and page 221). verify in the Protocol Information that server and node name match the names in the printer driver. • To verify that it is not a computer problem, print from another computer (if possible). • Make sure the print job is being sent to the correct port (LPT1, or network printer port, for example). • Check that you are using the proper printer driver (see "Choose the right printer driver for your needs" on page 37). • Reinstall the printer driver (see the getting started guide). • Check that the port is configured and working properly. (Try connecting another printer to that port and printing.) • If printing with the PS driver, from the Configuration Menu in the printer control panel, set PRINT PS ERRORS=ON, then print the job again (see "PRINT PS ERRORS= OFF" on page 221. If an error page prints, see the instructions in the next column. • From the Configuration Menu in the printer control panel, make sure that PERSONALITY=AUTO (see "PERSONALITY= AUTO" on page 221). • You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (see "CLEARABLE WARNINGS=JOB" on page 220 and "AUTO CONTINUE= ON" on page 220) and then print the job again. EN Determining printer problems 139