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HP 4100n HP LaserJet 4100 Series - User Guide - Page 145

Troubleshooting flowchart for Macintosh users, Auto Setup did - printer manual

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Troubleshooting flowchart for Macintosh users 1 Can you print from a software application? YES ➜ Go to step 2. ➜ NO The Macintosh computer is Auto Setup did not not communicating with the automatically set up the printer. printer. The printer driver icon does not appear in the Chooser. • Make sure the printer control • Set up the printer manually by • Make sure the Apple panel displays READY (see the first selecting Configure. LaserWriter 8 page of "Troubleshooting • Reinstall the printer software. Chooser extension flowchart" on page 137). (See the getting started guide.) resides in the • Make sure the correct printer • Select an alternate PPD (see Extensions folder. driver is selected in the left half of "Selecting an alternate PPD" • If it is not present the Chooser. Then make sure on page 145). anywhere on your that the desired printer name is • The PPD might have been system, contact selected (highlighted) on the right renamed. If so, select the Apple Computer, Inc. half of the Chooser. There will be renamed PPD (see "Selecting an icon next to the printer name an alternate PPD" on after the driver has been set up page 145). and configured with the PPD. • A network queue might be • If the printer resides on a network present. with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser. • Make sure the correct printer has been chosen in the Chooser by printing a configuration (see "Configuration page" on page 152). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser. • Make sure AppleTalk is active. (Select this in the Chooser or in the AppleTalk control panel, whichever is applicable for your OS version.) • Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherNet). EN Determining printer problems 143

Section	Page
About this guide	11
How to use this online user guide	11
Navigational features in this guide	11
Features of Acrobat Reader	12
Where to look for more information	15
Setting up the printer	15
Using the printer	16
Printer basics	17
Overview	17
Printer features and benefits	18
Printer configurations	20
Printer parts and locations	21
Accessories and supplies	23
Ordering information	24
Items and part numbers	24
Ordering through service or support providers	24
Ordering directly through the embedded web server	24
Ordering directly through the printer software	25
Control panel layout	31
Control panel	31
Control panel lights	31
Control panel keys	32
Using the printer online help system	33
Control panel menus	34
Printer software	35
Software provided	35
Printer drivers	37
Software for Windows-based computers	38
Software for Macintosh computers	42
Software for networks	43
Printing tasks	45
Overview	45
Selecting the output bin	46
Printing to the top output bin	46
Printing to the rear output bin	47
Loading tray 1	48
Loading trays2, 3, and 4	49
Printing both sides of paper (optionalduplexer)	51
Guidelines for printing both sides of paper	52
Placement for paper requiring a specific orientation	53
Layout options for printing both sides of paper	54
Printing special paper	55
Printing small or narrow paper	55
Printing letterhead, prepunched, or preprinted paper (single-sided)	55
Printing envelopes	57
Printing labels	63
Printing transparencies	64
Printing cards, custom-size, and heavypaper	65
Advanced printing tasks	67
Using features in the printer driver	67
Customizing what tray is used for printing	70
Job retention features	74
Quick copying a job	74
Proofing and holding a job	76
Printing a private job	78
Storing a print job	80
Printing a stored job	80
Deleting a stored job	81
Printing with the optional HP Fast InfraRed Receiver	82
Setting up to print with Windows 9x	82
Setting up to print with Macintosh computers	82
Printing a job	83
Interrupting and resuming printing	84
Printer maintenance	85
Overview	85
Managing the toner cartridge	86
HP toner cartridges	86
Non-HP toner cartridges	86
Toner cartridge authentication	86
Toner cartridge storage	87
Toner cartridge life expectancy	87
Checking the toner level	87
Cartridge interaction (shaking)	88
Toner low and toner out conditions	89
Cleaning the printer	90
General guidelines	90
Cleaning procedure	91
Cleaning the fuser	93
Running the cleaning page manually	93
Running the cleaning page automatically	94
Performing preventative maintenance	95
Configuring alerts	96
Problem solving	97
Overview	97
Clearing paper jams	98
Paper jam locations	99
Clearing jams from the top cover and toner cartridge areas	100
Clearing jams from the optional envelope feeder	102
Clearing jams from the input tray areas	104
Clearing jams from the optional duplexer	106
Clearing jams from the output areas	108
Clearing jams from the fuser area	109
Solving repeated paper jams	112
Understanding printer messages	113
Mopy disk error messages	128
Correcting output quality problems	130
Light print (partial page)	132
Light print (entire page)	132
Specks	132
Dropouts	133
Lines	133
Gray background	134
Toner smear	134
Loose toner	135
Repeating defects	135
Repeating image	136
Misformed characters	136
Page skew	136
Curl or wave	137
Wrinkles or creases	137
Vertical white lines	137
Tire tracks	138
White spots on black	138
Determining printer problems	139
Troubleshooting flowchart	139
Troubleshooting flowchart for Macintosh users	145
Troubleshooting the optional printer hard disk accessory	148
Troubleshooting PS	149
Troubleshooting optional HP Fast InfraRed Receiver problems	150
Communicating with an optional HPJetDirect print server	152
Checking the printer configuration	153
Menu map	153
Configuration page	154
Supplies status page	156
PCL or PS font list	158
Service and support	159
HPCustomer Care Service and Support	159
Online services	159
HP fraud hotline	163
Customer support options worldwide	164
HP Customer Care Center and product repair assistance for the U.S. and Canada	164
European HP Customer Care Center language and incountry options available	165
In-country/region support numbers	166
Warranty information	167
Guidelines for repacking the printer	167
Service information form	168
Hewlett-Packard limited warranty statement	169
Limited warranty for toner cartridge life	171
HP software license terms	172
Worldwide country/region sales and service offices	174
Specifications	189
Overview	189
Paper specifications	190
Supported sizes and weights of paper	191
Supported types of paper	194
Guidelines for using paper	194
Labels	198
Transparencies	198
Envelopes	199
Card stock and heavy paper	200
Printer specifications	202
Physical dimensions	202
Environmental specifications	203
Product compatibility matrix	205
Control panel menus	207
Overview	207
Control panel menu map	207
Quick Copy Jobs Menu	208
Private/Stored Jobs Menu	209
Information Menu	210
Paper Handling Menu	212
Printing Menu	215
Print Quality Menu	219
Configuration Menu	221
I/O Menu	224
Resets Menu	225
EIO Menu	227
Printer memory and expansion	231
Overview	231
Installing memory	232
Checking memory installation	234
Saving resources (permanent resources)	234
Installing EIO cards/mass storage	235
Printer commands	237
Overview	237
Understanding PCL 5e printer command syntax	238
Combining escape sequences	239
Entering escape characters	239
Selecting PCL 5e fonts	240
Common PCL 5e printer commands	241
Regulatory information	245
FCC regulations	245
Environmental product stewardship program	246
Protecting the environment	246
Material safety data sheets	248
Safety statements	250
Laser safety statement	250
Canadian DOC regulations	250
EMI statement (Korea)	250
VCCI statement (Japan)	250
Laser statement for Finland	251
Embedded web server	253
Overview	253
Accessing the embedded web server	254
Embedded web server pages	254
Home pages	255
Device pages	255
Network pages	256
Symbols	257
Numerics	257
A	257
B	257
C	257
D	260
E	261
F	262
G	262
H	263
I	263
J	264
K	264
L	264
M	265
N	266
O	266
P	267
Q	270
R	270
S	271
T	273
U	274
V	274
W	274
X	275
Y	275

Match case Limit results 1 per page

Determining printer problems

143

Troubleshooting flowchart for Macintosh

users

Can you print from a software

application?

YES

Go to step

The Macintosh computer is

not communicating with the

printer.

Auto Setup did not

automatically set up the

printer.

The printer driver

icon does not

appear in the

Chooser.

•

Make sure the printer control

panel displays

READY

(see the first

page of “Troubleshooting

flowchart” on page 137).

•

Make sure the correct printer

driver is selected in the left half of

the Chooser. Then make sure

that the desired printer name is

selected (highlighted) on the right

half of the Chooser. There will be

an icon next to the printer name

after the driver has been set up

and configured with the PPD.

•

If the printer resides on a network

with multiple zones, make sure

the correct zone is selected in the

AppleTalk Zones box in the

Chooser.

•

Make sure the correct printer has

been chosen in the Chooser by

printing a configuration (see

“Configuration page” on

page 152). Make sure the name

of the printer displayed on the

configuration page matches the

printer in the Chooser.

•

Make sure AppleTalk is active.

(Select this in the Chooser or in

the AppleTalk control panel,

whichever is applicable for your

OS version.)

•

Make sure the computer and

printer are on the same network.

From Control Panels in the Apple

menu, select the Network (or the

AppleTalk) control panel and then

choose the correct network (for

example, LocalTalk or EtherNet).

•

Set up the printer manually by

selecting Configure.

•

Reinstall the printer software.

(See the getting started guide.)

•

Select an alternate PPD (see

“Selecting an alternate PPD”

on page 145).

•

The PPD might have been

renamed. If so, select the

renamed PPD (see “Selecting

an alternate PPD” on

page 145).

•

A network queue might be

present.

•

Make sure the Apple

LaserWriter 8

Chooser extension

resides in the

Extensions folder.

•

If it is not present

anywhere on your

system, contact

Apple Computer, Inc.