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HP 4100n HP LaserJet 4100 Series - User Guide - Page 182

India, Xi'an Branch Office, Hong Kong, Taiwan, Bangalore, Calcutta, Hyderabad, Mumbai, New Delhi

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Xi'an Branch Office 3/F East New Technology Trade Center A16 Yanta Lu Zhong Duan Xi'an 710054 PRC Phone Number: (86/29) 552 9379 Fax: (86/29) 552 9243 Hong Kong Hewlett-Packard Co., Ltd. 17-21/F Shell Tower, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR Phone Number: (852) 2599-7777 Fax: (852) 2506-9256 Hong Kong Hewlett-Packard (HK) Ltd. 17-21/F Shell Tower, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR Phone Number: (852) 2599-7889 Fax: (852) 2506-9233 Taiwan Hewlett-Packard Taiwan Ltd. No. 20 Kao-Shuang Road Ping-Chen, 32404 Taoyuan Hsieh Phone Number: (886/3) 492-9666 Fax: (886/3) 492-9669 Hewlett-Packard Taiwan Ltd. 12th Floor, 10 Syh-Wei 4th Road Kaohsiung Phone Number: (886/7) 330-1199 Fax: (886/7) 330-8568 Hewlett-Packard Taiwan Ltd. 10F, 540, Sec. 1 Wen-Hsin Road Taichung Phone Number: (886/4) 327-0153 Fax: (886/4) 326-5274 Hewlett-Packard Taiwan Ltd. Hewlett-Packard Building 8/F No. 337, Fu-Hsing North Road Taipei 10483 Taiwan Phone Number: (886-2) 712-0404 Fax: (886-2) 718-2928 HP DIRECT Basic Tools free tel: 080-212-535 180 Chapter 5 - Service and support India Bangalore Hewlett-Packard India Pvt. Ltd. Embassy Point 150 Infantry Road Bangalore 560001 Phone Number: (91/80) 225-3024 or 209- 1808 Fax: (91/80) 225-6186 Telex: 845-2773 HP IN Calcutta Hewlett-Packard India Pvt. Ltd. 708 Central Plaza 2/6 Sarat Bose Road Calcutta 700 020 Phone Number: (91/33) 745 4755 Additional phone number(s): 91-33-475- 4755 Fax: (91/33) 748 571 Hyderabad Hewlett-Packard India Pvt. Ltd. 5-9-13 Taramandal Complex 9th Floor, Saifabad Hyderabad 500 004 Phone Number: (91/40) 232-679 Fax: (91/40) 220.012 or 231.756 Telex: 425-2422 HPIL IN Mumbai Hewlett-Packard India Pvt. Ltd. Unit-3, B-Wing Ground Floor, Neelam Center Hind Cycle Road Worli, Mumbai 400 025 Phone Number: (91/22) 493-4722 or 493- 4723 Additional phone number(s): 91-22-493- 9978-79 or 91-22-493 Fax: (91/22) 493-7823 Telex: 11-76812 HPIB IN New Delhi Hewlett-Packard India Ltd. Chandiwalla Estate Ma Anandmai Ashram Marg, Kalkaji New Delhi 110 019 Phone Number: (91-11) 682-6000 Fax: (91-11) 682-6030 EN

Section	Page
About this guide	11
How to use this online user guide	11
Navigational features in this guide	11
Features of Acrobat Reader	12
Where to look for more information	15
Setting up the printer	15
Using the printer	16
Printer basics	17
Overview	17
Printer features and benefits	18
Printer configurations	20
Printer parts and locations	21
Accessories and supplies	23
Ordering information	24
Items and part numbers	24
Ordering through service or support providers	24
Ordering directly through the embedded web server	24
Ordering directly through the printer software	25
Control panel layout	31
Control panel	31
Control panel lights	31
Control panel keys	32
Using the printer online help system	33
Control panel menus	34
Printer software	35
Software provided	35
Printer drivers	37
Software for Windows-based computers	38
Software for Macintosh computers	42
Software for networks	43
Printing tasks	45
Overview	45
Selecting the output bin	46
Printing to the top output bin	46
Printing to the rear output bin	47
Loading tray 1	48
Loading trays2, 3, and 4	49
Printing both sides of paper (optionalduplexer)	51
Guidelines for printing both sides of paper	52
Placement for paper requiring a specific orientation	53
Layout options for printing both sides of paper	54
Printing special paper	55
Printing small or narrow paper	55
Printing letterhead, prepunched, or preprinted paper (single-sided)	55
Printing envelopes	57
Printing labels	63
Printing transparencies	64
Printing cards, custom-size, and heavypaper	65
Advanced printing tasks	67
Using features in the printer driver	67
Customizing what tray is used for printing	70
Job retention features	74
Quick copying a job	74
Proofing and holding a job	76
Printing a private job	78
Storing a print job	80
Printing a stored job	80
Deleting a stored job	81
Printing with the optional HP Fast InfraRed Receiver	82
Setting up to print with Windows 9x	82
Setting up to print with Macintosh computers	82
Printing a job	83
Interrupting and resuming printing	84
Printer maintenance	85
Overview	85
Managing the toner cartridge	86
HP toner cartridges	86
Non-HP toner cartridges	86
Toner cartridge authentication	86
Toner cartridge storage	87
Toner cartridge life expectancy	87
Checking the toner level	87
Cartridge interaction (shaking)	88
Toner low and toner out conditions	89
Cleaning the printer	90
General guidelines	90
Cleaning procedure	91
Cleaning the fuser	93
Running the cleaning page manually	93
Running the cleaning page automatically	94
Performing preventative maintenance	95
Configuring alerts	96
Problem solving	97
Overview	97
Clearing paper jams	98
Paper jam locations	99
Clearing jams from the top cover and toner cartridge areas	100
Clearing jams from the optional envelope feeder	102
Clearing jams from the input tray areas	104
Clearing jams from the optional duplexer	106
Clearing jams from the output areas	108
Clearing jams from the fuser area	109
Solving repeated paper jams	112
Understanding printer messages	113
Mopy disk error messages	128
Correcting output quality problems	130
Light print (partial page)	132
Light print (entire page)	132
Specks	132
Dropouts	133
Lines	133
Gray background	134
Toner smear	134
Loose toner	135
Repeating defects	135
Repeating image	136
Misformed characters	136
Page skew	136
Curl or wave	137
Wrinkles or creases	137
Vertical white lines	137
Tire tracks	138
White spots on black	138
Determining printer problems	139
Troubleshooting flowchart	139
Troubleshooting flowchart for Macintosh users	145
Troubleshooting the optional printer hard disk accessory	148
Troubleshooting PS	149
Troubleshooting optional HP Fast InfraRed Receiver problems	150
Communicating with an optional HPJetDirect print server	152
Checking the printer configuration	153
Menu map	153
Configuration page	154
Supplies status page	156
PCL or PS font list	158
Service and support	159
HPCustomer Care Service and Support	159
Online services	159
HP fraud hotline	163
Customer support options worldwide	164
HP Customer Care Center and product repair assistance for the U.S. and Canada	164
European HP Customer Care Center language and incountry options available	165
In-country/region support numbers	166
Warranty information	167
Guidelines for repacking the printer	167
Service information form	168
Hewlett-Packard limited warranty statement	169
Limited warranty for toner cartridge life	171
HP software license terms	172
Worldwide country/region sales and service offices	174
Specifications	189
Overview	189
Paper specifications	190
Supported sizes and weights of paper	191
Supported types of paper	194
Guidelines for using paper	194
Labels	198
Transparencies	198
Envelopes	199
Card stock and heavy paper	200
Printer specifications	202
Physical dimensions	202
Environmental specifications	203
Product compatibility matrix	205
Control panel menus	207
Overview	207
Control panel menu map	207
Quick Copy Jobs Menu	208
Private/Stored Jobs Menu	209
Information Menu	210
Paper Handling Menu	212
Printing Menu	215
Print Quality Menu	219
Configuration Menu	221
I/O Menu	224
Resets Menu	225
EIO Menu	227
Printer memory and expansion	231
Overview	231
Installing memory	232
Checking memory installation	234
Saving resources (permanent resources)	234
Installing EIO cards/mass storage	235
Printer commands	237
Overview	237
Understanding PCL 5e printer command syntax	238
Combining escape sequences	239
Entering escape characters	239
Selecting PCL 5e fonts	240
Common PCL 5e printer commands	241
Regulatory information	245
FCC regulations	245
Environmental product stewardship program	246
Protecting the environment	246
Material safety data sheets	248
Safety statements	250
Laser safety statement	250
Canadian DOC regulations	250
EMI statement (Korea)	250
VCCI statement (Japan)	250
Laser statement for Finland	251
Embedded web server	253
Overview	253
Accessing the embedded web server	254
Embedded web server pages	254
Home pages	255
Device pages	255
Network pages	256
Symbols	257
Numerics	257
A	257
B	257
C	257
D	260
E	261
F	262
G	262
H	263
I	263
J	264
K	264
L	264
M	265
N	266
O	266
P	267
Q	270
R	270
S	271
T	273
U	274
V	274
W	274
X	275
Y	275

Match case Limit results 1 per page

180

Chapter 5 - Service and support

Xi'an Branch Office

3/F East New Technology

Trade Center A16

Yanta Lu Zhong Duan

Xi'an 710054 PRC

Phone Number: (86/29) 552 9379

Fax: (86/29) 552 9243

Hong Kong

Hewlett-Packard Co., Ltd.

17-21/F Shell Tower, Times Square

1 Matheson Street

Causeway Bay

Hong Kong SAR

Phone Number: (852) 2599-7777

Fax: (852) 2506-9256

Hong Kong

Hewlett-Packard (HK) Ltd.

17-21/F Shell Tower, Times Square

1 Matheson Street

Causeway Bay

Hong Kong SAR

Phone Number: (852) 2599-7889

Fax: (852) 2506-9233

Taiwan

Hewlett-Packard Taiwan Ltd.

No. 20 Kao-Shuang Road

Ping-Chen, 32404

Taoyuan Hsieh

Phone Number: (886/3) 492-9666

Fax: (886/3) 492-9669

Hewlett-Packard Taiwan Ltd.

12th Floor, 10 Syh-Wei 4th Road

Kaohsiung

Phone Number: (886/7) 330-1199

Fax: (886/7) 330-8568

Hewlett-Packard Taiwan Ltd.

10F, 540, Sec. 1

Wen-Hsin Road

Taichung

Phone Number: (886/4) 327-0153

Fax: (886/4) 326-5274

Hewlett-Packard Taiwan Ltd.

Hewlett-Packard Building

8/F No. 337, Fu-Hsing North Road

Taipei 10483 Taiwan

Phone Number: (886-2) 712-0404

Fax: (886-2) 718-2928

HP DIRECT Basic Tools free tel:

080-212-535

India

Bangalore

Hewlett-Packard India Pvt. Ltd.

Embassy Point

150 Infantry Road

Bangalore 560001

Phone Number: (91/80) 225-3024 or 209-

1808

Fax: (91/80) 225-6186

Telex: 845-2773 HP IN

Calcutta

Hewlett-Packard India Pvt. Ltd.

708 Central Plaza

2/6 Sarat Bose Road

Calcutta 700 020

Phone Number: (91/33) 745 4755

Additional phone number(s): 91-33-475-

4755

Fax: (91/33) 748 571

Hyderabad

Hewlett-Packard India Pvt. Ltd.

5-9-13 Taramandal Complex

9th Floor, Saifabad

Hyderabad 500 004

Phone Number: (91/40) 232-679

Fax: (91/40) 220.012 or 231.756

Telex: 425-2422 HPIL IN

Mumbai

Hewlett-Packard India Pvt. Ltd.

Unit-3, B-Wing

Ground Floor, Neelam Center

Hind Cycle Road

Worli, Mumbai 400 025

Phone Number: (91/22) 493-4722 or 493-

4723

Additional phone number(s): 91-22-493-

9978-79 or 91-22-493

Fax: (91/22) 493-7823

Telex: 11-76812 HPIB IN

New Delhi

Hewlett-Packard India Ltd.

Chandiwalla Estate

Ma Anandmai Ashram Marg, Kalkaji

New Delhi 110 019

Phone Number: (91-11) 682-6000

Fax: (91-11) 682-6030