HP 420 Notebook PC User Guide - Windows XP
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- HP 420 | Notebook PC User Guide - Windows XP - Page 1
Notebook PC User Guide - HP 420 | Notebook PC User Guide - Windows XP - Page 2
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: March 2010 Document Part Number: 601867-001 Product notice This user guide describes features that are common to most models. Some features may not be available on your - HP 420 | Notebook PC User Guide - Windows XP - Page 3
or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP 420 | Notebook PC User Guide - Windows XP - Page 4
iv Safety warning notice - HP 420 | Notebook PC User Guide - Windows XP - Page 5
system controls 16 Using a WLAN ...17 Setting up a WLAN ...17 Protecting your WLAN ...17 Connecting to a WLAN ...19 Roaming to another network 19 Using Bluetooth wireless devices (select models only 20 Bluetooth and Internet Connection Sharing (ICS 20 Troubleshooting wireless connection problems - HP 420 | Notebook PC User Guide - Windows XP - Page 6
Solving travel connection problems 27 Using preinstalled communication software 28 Connecting to information 32 Opening Help and Support 33 Decreasing screen brightness 33 Launching Web browser (fn+f7) (select models 34 Launching printer (fn+f8) (select models 34 Muting speaker sound (fn - HP 420 | Notebook PC User Guide - Windows XP - Page 7
software ...41 Opening preinstalled multimedia software 41 Using multimedia software 41 Installing multimedia software disc (CD, DVD, or BD 51 Troubleshooting ...52 The optical disc tray does not driver must be reinstalled 56 Obtaining the latest HP device drivers 56 Obtaining Microsoft device - HP 420 | Notebook PC User Guide - Windows XP - Page 8
level 67 Resolving a low battery level when external power is available ....... 67 Resolving a low battery level when a charged battery is available 67 Resolving a low battery level when no power source is available 67 Resolving a low battery level when the computer cannot exit Hibernation - HP 420 | Notebook PC User Guide - Windows XP - Page 9
...76 7 External devices ...80 Using a USB device ...80 Connecting a USB device 80 Stopping and removing a USB device 80 Using USB legacy support 81 Using external drives ...82 Using optional external devices 82 8 External media cards ...83 Using Media Card Reader cards ...83 Inserting a digital - HP 420 | Notebook PC User Guide - Windows XP - Page 10
updates ...108 Using HP ProtectTools Security Manager (select models only 109 Installing a security cable ...110 11 Software updates ...111 Updating software ...111 Updating the BIOS ...113 Determining the BIOS version 113 Downloading a BIOS update 114 Updating programs and drivers ...116 Using - HP 420 | Notebook PC User Guide - Windows XP - Page 11
Management Solutions 135 Configuring and deploying a software image 135 Managing and updating software 136 HP Client Manager for Altiris (select models only 136 HP Client Configuration Manager (CCM) (select models only 137 HP System Software Manager (SSM 137 16 Cleaning guidelines ...139 - HP 420 | Notebook PC User Guide - Windows XP - Page 12
xii - HP 420 | Notebook PC User Guide - Windows XP - Page 13
1 Features Identifying hardware To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, select View system information. 3. Select Hardware tab > Device Manager. You can also add hardware or modify device configurations using - HP 420 | Notebook PC User Guide - Windows XP - Page 14
Component Description (3) TouchPad scroll zone Scrolls up or down. *This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Printers and Other Hardware > Mouse. 2 Chapter 1 Features - HP 420 | Notebook PC User Guide - Windows XP - Page 15
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Caps lock light Description On: Caps lock is on. Identifying hardware 3 - HP 420 | Notebook PC User Guide - Windows XP - Page 16
Component (2) Power light (3) Wireless light Buttons, switch, and speaker Description ● On: The computer is on. ● Blinking: The computer is in Standby. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a - HP 420 | Notebook PC User Guide - Windows XP - Page 17
ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > Performance and Maintenance > Power Options. Identifying hardware 5 - HP 420 | Notebook PC User Guide - Windows XP - Page 18
Keys NOTE: Refer to the illustration and table that most closely matches your computer. Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Embedded numeric keypad keys (6) Function keys (7) Wireless key Description Displays system information when pressed in - HP 420 | Notebook PC User Guide - Windows XP - Page 19
Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Embedded numeric keypad keys (6) Wireless key (7) Function keys Front components Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when - HP 420 | Notebook PC User Guide - Windows XP - Page 20
Component (1) SD Card Reader (2) Audio-out (headphone) jack (3) Audio-in (microphone) jack Right-side components Description Supports the following optional digital card formats: ● MultiMediaCard (MMC) ● MultiMediaCard 4.2 (MMC Plus, including MMC Plus HC) ● Secure Digital (SD) Memory Card ● Secure - HP 420 | Notebook PC User Guide - Windows XP - Page 21
(network) jack (8) HDMI port (9) USB port (1) Description Supports optional ExpressCards. Attaches an optional security cable to the computer. to full charge capacity. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a - HP 420 | Notebook PC User Guide - Windows XP - Page 22
Component (1) Battery release latches (2) (2) Battery bay 10 Chapter 1 Features Description Release the battery from the battery bay. Holds the battery. - HP 420 | Notebook PC User Guide - Windows XP - Page 23
the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive and a Bluetooth device. Component (1) Webcam light (select models only) (2) Webcam (select models only) Description - HP 420 | Notebook PC User Guide - Windows XP - Page 24
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 12 Chapter 1 Features - HP 420 | Notebook PC User Guide - Windows XP - Page 25
Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Service tag-Provides important information, including the following: ◦ Product name (1). This is the product name affixed - HP 420 | Notebook PC User Guide - Windows XP - Page 26
This is the number you use to locate documents, drivers, and support for your notebook. ◦ Warranty period (5). Describes the duration of the warranty period for this computer. Have this information available when you contact technical support. The service tag label is affixed to the bottom of the - HP 420 | Notebook PC User Guide - Windows XP - Page 27
to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device GHz. NOTE: 802.11a is not compatible with 802.11b and 802.11g. ● 802.11n supports data rates of up to 450 Mbps and may operate at 2.4 GHz or 5 GHz, making - HP 420 | Notebook PC User Guide - Windows XP - Page 28
that one or more of your network drivers are installed and one or more network button (referred to in this guide as the wireless key) ● Operating system controls Using the wireless key The Individual wireless devices can be controlled through Wireless Assistant software (select models only) or - HP 420 | Notebook PC User Guide - Windows XP - Page 29
and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software. To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Setting up - HP 420 | Notebook PC User Guide - Windows XP - Page 30
both data and requests for data that are sent to your network and then discards any suspicious items. Firewalls are available in many varieties, both software and hardware. Some networks use a combination of both types. ● Use wireless encryption A variety of sophisticated encryption protocols is - HP 420 | Notebook PC User Guide - Windows XP - Page 31
connection, as well as troubleshooting connection issues. After the available through the following resources: ● Information from your ISP and the manufacturer's instructions included with your wireless router and other WLAN equipment ● Information and Web site links provided in Help and Support - HP 420 | Notebook PC User Guide - Windows XP - Page 32
: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices and using Bluetooth devices, refer to the Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with - HP 420 | Notebook PC User Guide - Windows XP - Page 33
WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. For more information on troubleshooting WLANs, refer to the Web site links provided in Help and Support. Troubleshooting wireless connection problems 21 - HP 420 | Notebook PC User Guide - Windows XP - Page 34
Click Start > Control Panel > hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the Search box. 4. Press enter, and then follow the on-screen instructions review the router user guide for instructions - HP 420 | Notebook PC User Guide - Windows XP - Page 35
below to connect to the network: 1. Select Control Panel > Network and Internet Connections > Network Connections. A list showing the available WLANs is displayed. If you are in a router. For details, refer to the router manufacturer's instructions. Troubleshooting wireless connection problems 23 - HP 420 | Notebook PC User Guide - Windows XP - Page 36
Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries, a country-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog - HP 420 | Notebook PC User Guide - Windows XP - Page 37
setting Viewing the current location selection To view the current location setting for the modem, follow these steps: 1. Select Start > Control Panel. 2. Click Date, Time, Language, and Regional Options. 3. Click Regional and Language Options. 4. Your location is displayed under Location. Using - HP 420 | Notebook PC User Guide - Windows XP - Page 38
only location setting available to the modem for the modem, follow these steps: 1. Select Start > Control Panel > Network and Internet Connections. 2. In the left-side down list. (If you select a country or region that is not supported by the modem, the Country/region selection for USA or UK is - HP 420 | Notebook PC User Guide - Windows XP - Page 39
problems A telephone line described as a data line, fax machine line, modem line, or standard telephone tone dialing. An analog telephone line supports one of two dialing modes: pulse error message. To set the modem to ignore all dial tones before dialing, follow these steps: 1. Select Start > Control - HP 420 | Notebook PC User Guide - Windows XP - Page 40
tone before dialing. 8. Click OK twice. Using preinstalled communication software To use preinstalled modem software for terminal emulation and data transfer: 1. Select Start > All Programs > Accessories > Communications. 2. Click a fax or terminal emulation program or Internet connection wizard. 28 - HP 420 | Notebook PC User Guide - Windows XP - Page 41
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) - HP 420 | Notebook PC User Guide - Windows XP - Page 42
pointer options. To access Mouse Properties, select Start > Control Panel > Printers and Other Hardware > Mouse. Using the TouchPad To can be used only on Bluetooth-enabled computers (select models only); follow the instructions provided with the device. A USB device can be added by connecting the - HP 420 | Notebook PC User Guide - Windows XP - Page 43
Function Display system information. Open Help and Support. Decrease screen brightness. Increase screen brightness. Switch the screen image. Initiate Standby. Initiate QuickLock. Mute speaker sound. Decrease speaker sound. Increase speaker sound. Play previous - HP 420 | Notebook PC User Guide - Windows XP - Page 44
Function Display system information. Open Help and Support. Decrease screen brightness. Increase screen brightness. Switch the screen image. Initiate Standby. Initiate QuickLock Launch Web browser. Launch printer. Hotkey fn+esc fn+f1 fn+f2 fn+f3 fn+f4 fn+f5 fn+f6 fn+f7 fn+f8 To use a hotkey - HP 420 | Notebook PC User Guide - Windows XP - Page 45
● Updates for the Windows operating system, drivers, and the software provided on your computer ● Checkups for computer functionality ● Automated and interactive troubleshooting, repair solutions, and system recovery procedures ● Links to support specialists Decreasing screen brightness Press fn+f2 - HP 420 | Notebook PC User Guide - Windows XP - Page 46
be changed using Power Options in Windows Control Panel. To exit Standby, briefly press the Windows administrator password. For instructions, refer to Help and Support. To use QuickLock, press printer (fn+f8) (select models) To print the item displayed, press fn+f8 to activate your printer. - HP 420 | Notebook PC User Guide - Windows XP - Page 47
Increasing speaker sound (fn+f9) (select models) Press fn+f9 to increase speaker volume. Hold down the hotkey to increase speaker volume incrementally. Playing the previous track or section of an audio CD or a DVD (fn+f10) (select models) While an audio CD or a DVD is playing, press fn+f10 to play - HP 420 | Notebook PC User Guide - Windows XP - Page 48
Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Enabling and disabling - HP 420 | Notebook PC User Guide - Windows XP - Page 49
Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ● When num lock is off, most keypad keys - HP 420 | Notebook PC User Guide - Windows XP - Page 50
to music ● Integrated microphone for recording your own audio ● Integrated webcam that allows you to capture and share video ● Preinstalled multimedia software that allows you to play and manage your music, movies, and pictures ● Hotkeys that provide fast access to multimedia tasks NOTE: Your - HP 420 | Notebook PC User Guide - Windows XP - Page 51
Component (1) Webcam light (select models only) (2) Webcam (3) Integrated microphone (4) Audio-out (headphone) jack (5) Audio-in (microphone) jack (6) Speaker Description On: The webcam is in use. Records video and captures still photographs. Records sound. Produces sound when connected to optional - HP 420 | Notebook PC User Guide - Windows XP - Page 52
increase volume, press and hold the fn key (1), and then tap the volume up key f9 (4) until the desired volume level is reached. ● Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up - HP 420 | Notebook PC User Guide - Windows XP - Page 53
software. Some computer models also include additional multimedia software on an optical disc. Depending on the hardware and software included with the computer, the following multimedia tasks may be supported software included with the computer, refer to the software manufacturer's instructions - HP 420 | Notebook PC User Guide - Windows XP - Page 54
dialog box opens. 2. Click a multimedia task from the list of tasks. Installing multimedia software from a disc 1. Insert the disc into the optical drive. 2. When the installation wizard opens, follow the on-screen instructions. 3. Restart the computer if prompted to do so. 42 Chapter 4 Multimedia - HP 420 | Notebook PC User Guide - Windows XP - Page 55
connect an external microphone ● Download music from the Internet ● driver is a required program that acts like a translator between the device and the programs that use the device. Checking your audio functions To check the system sound on your computer, follow these steps: 1. Select Start > Control - HP 420 | Notebook PC User Guide - Windows XP - Page 56
free of background noise. ▲ To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices. 44 Chapter 4 Multimedia - HP 420 | Notebook PC User Guide - Windows XP - Page 57
HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display. NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronics retailers. Video 45 - HP 420 | Notebook PC User Guide - Windows XP - Page 58
into the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer's instructions. 3. Press fn+f4 to switch the image between the display devices connected to the computer. Configuring audio for HDMI To configure HDMI audio, first - HP 420 | Notebook PC User Guide - Windows XP - Page 59
compatible with many single-layer DVD drivers and players. †LightScribe discs must be the right disc (CDs, DVDs, and BDs) An optical drive supports optical discs (CDs and DVDs, and BDs). CDs, used to . DVDs and BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are - HP 420 | Notebook PC User Guide - Windows XP - Page 60
support all the types of optical discs discussed in this section. CD-R discs Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone. Typical uses include the following: ● Distributing large presentations ● Sharing scanned and LightScribe software, you can - HP 420 | Notebook PC User Guide - Windows XP - Page 61
Typical uses include the following: ● Storage of large amounts of data ● High-definition video playback and storage ● Video games NOTE: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute - HP 420 | Notebook PC User Guide - Windows XP - Page 62
one of the available actions. 4. Click OK. NOTE: For more information about AutoPlay, select Start > Help and Support. Changing DVD about using software included with the computer, refer to the software manufacturer's instructions. These instructions may be provided with the software, on disc - HP 420 | Notebook PC User Guide - Windows XP - Page 63
support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported MP3 software installed. To burn a CD or DVD, follow these steps: 1. Download or instructions, refer to the software manufacturer's instructions. These instructions may be provided with the software - HP 420 | Notebook PC User Guide - Windows XP - Page 64
tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. Troubleshooting The following sections describe several common issues and resolutions. The optical disc tray does not open for removal of a CD, DVD, or BD 1. Insert - HP 420 | Notebook PC User Guide - Windows XP - Page 65
device driver software may driver. ● Uninstall the device. ● Scan for hardware changes. Windows scans your system for installed hardware and installs any required default drivers. ● Click Properties to see if the device is working properly. ◦ Click Troubleshoot to fix problems. ◦ Click the Driver - HP 420 | Notebook PC User Guide - Windows XP - Page 66
If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Standby before playing the disc. Do not Increase system resources: Turn off external devices such as printers and scanners. Disconnecting these devices frees up valuable system - HP 420 | Notebook PC User Guide - Windows XP - Page 67
3. Click the AutoPlay tab, and then select one of the available actions. 4. Click OK. A CD, DVD, or BD should . ◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device. A question not covered in this guide, select Start > Help and Support. The process of burning - HP 420 | Notebook PC User Guide - Windows XP - Page 68
to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, and then type your computer model number in the product box. 3. Press enter, and then follow the on-screen instructions. Obtaining Microsoft device drivers You can obtain the - HP 420 | Notebook PC User Guide - Windows XP - Page 69
HP >HP Webcam. The webcam software enables you to experiment with the following features: ● Video-Record and play back webcam video. ● Audio-Record and play back audio. ● Streaming video-Use with instant message software solutions that support trouble problem . ● Saturation-Controls the strength of - HP 420 | Notebook PC User Guide - Windows XP - Page 70
setting creates a more defined image; a lower sharpness setting creates a softer image. ● Gamma-Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an For information about using the webcam, select Start > Help and Support. 58 Chapter 4 Multimedia - HP 420 | Notebook PC User Guide - Windows XP - Page 71
while the computer is in Standby or in Hibernation. NOTE: When HP 3D DriveGuard has parked a drive, the computer will not initiate external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Standby in any of the - HP 420 | Notebook PC User Guide - Windows XP - Page 72
system will not initiate Hibernation when running on external power. Power settings and timeouts can be changed using Power Options in Windows Control Panel. To initiate Hibernation: 1. Select Start > Turn Off Computer. 2. Hold down the shift key and select Hibernate. If Hibernate is not displayed - HP 420 | Notebook PC User Guide - Windows XP - Page 73
Meter icon in the notification area, follow these steps: 1. Select Start > Control Panel > Performance and Maintenance > Power Options. 2. Click the Advanced tab maximize computer performance. The following power schemes are available: ● Portable/Laptop (recommended) ● Home/Office Desk ● Presentation - HP 420 | Notebook PC User Guide - Windows XP - Page 74
1. Select Start > Control Panel > Performance and replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ● calibrating a battery ● When you are installing or modifying system software ● When you are writing information to a CD or DVD When - HP 420 | Notebook PC User Guide - Windows XP - Page 75
Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from - HP 420 | Notebook PC User Guide - Windows XP - Page 76
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on area, at the far right of the taskbar. - or - Select Start > Control Panel > Performance and Maintenance > Power Options > Power Meter tab. Most charge indicators - HP 420 | Notebook PC User Guide - Windows XP - Page 77
2. Insert the battery into the battery bay (1) and push in until it is seated. The battery release latches (2) automatically lock the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latches - HP 420 | Notebook PC User Guide - Windows XP - Page 78
section describes the alerts and system responses set at the factory. Some lowbattery alerts and system responses can be changed using Power Options in Windows Control Panel. Preferences set using Power Options do not affect lights. 66 Chapter 5 Power management - HP 420 | Notebook PC User Guide - Windows XP - Page 79
Remove the discharged battery, and then insert a charged battery. 3. Turn on the computer. Resolving a low battery level when no power source is available ▲ Initiate Hibernation. - or - Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation - HP 420 | Notebook PC User Guide - Windows XP - Page 80
Power Meter icon in the notification area, at the far right of the taskbar, and then click Adjust Power Properties. - or - Select Start > Control Panel > Performance and Maintenance > Power Options. 2. Record the 4 settings listed in the Running on batteries and Plugged in columns so that you can - HP 420 | Notebook PC User Guide - Windows XP - Page 81
in column and the Running on batteries column. 3. Click OK. Conserving battery power ● Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and local area network (LAN) connections and exit modem applications when you are not using them. ● Disconnect - HP 420 | Notebook PC User Guide - Windows XP - Page 82
computer, display brightness, external devices connected to the computer, and other factors. NOTE: To ensure that you always have battery power when you need it, HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. 70 Chapter 5 Power management - HP 420 | Notebook PC User Guide - Windows XP - Page 83
light remains off, the AC adapter is not functioning and should be replaced. Contact technical support for information on obtaining a replacement AC power adapter by selecting Start > Help and Support. Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut - HP 420 | Notebook PC User Guide - Windows XP - Page 84
(drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, will be assigned the next available drive letter. Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives - HP 420 | Notebook PC User Guide - Windows XP - Page 85
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Standby and allow the screen to clear, or properly disconnect the external hard drive. Before - HP 420 | Notebook PC User Guide - Windows XP - Page 86
and help the computer to run more efficiently. To run Disk Cleanup: 1. Select Start > All Programs > Accessories> System Tools > Disk Cleanup. 2. Follow the on-screen instructions. 74 Chapter 6 Drives - HP 420 | Notebook PC User Guide - Windows XP - Page 87
RW SuperMulti Double-Layer LightScribe Drive Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of - HP 420 | Notebook PC User Guide - Windows XP - Page 88
Replacing the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is - HP 420 | Notebook PC User Guide - Windows XP - Page 89
10. Loosen the hard drive screw (2). 11. Pull the hard drive tab (3) to the left to disconnect the hard drive. 12. Lift the hard drive (4) out of the hard drive bay. To install a hard drive: 1. Insert the hard drive into the hard drive bay (1). 2. Pull the hard drive tab (2) to the right to connect - HP 420 | Notebook PC User Guide - Windows XP - Page 90
4. Replace and secure the 2 screws at the rear of the drive. 5. Replace the bottom door (1) sliding it securely into place (2). 78 Chapter 6 Drives - HP 420 | Notebook PC User Guide - Windows XP - Page 91
6. Tighten the bottom door screws (3). NOTE: Refer to the illustration that most closely matches your computer. Replacing the hard drive 79 - HP 420 | Notebook PC User Guide - Windows XP - Page 92
, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. Your computer model has 4 USB ports - HP 420 | Notebook PC User Guide - Windows XP - Page 93
OK. 4. Remove the device. Using USB legacy support USB legacy support (enabled by default) permits the following actions: legacy support is enabled at the factory. To disable or enable USB legacy support: the arrow keys to enable or disable USB legacy support, and then press f10. 4. To save your - HP 420 | Notebook PC User Guide - Windows XP - Page 94
+/-RW SuperMulti DL LightScribe Drive Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage - HP 420 | Notebook PC User Guide - Windows XP - Page 95
media-equipped cameras and PDAs, as well as with other computers. The Digital Media Slot supports the following digital card formats: ● MultiMediaCard (MMC) ● MultiMedia Card 4.2 ● Secure device has been detected, and a menu of available options may be displayed. Using Media Card Reader cards 83 - HP 420 | Notebook PC User Guide - Windows XP - Page 96
Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system - HP 420 | Notebook PC User Guide - Windows XP - Page 97
required for your device. If you are instructed by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for your operating system. ● Do not install other software, such as card services, socket services, or enablers, supplied by the ExpressCard manufacturer - HP 420 | Notebook PC User Guide - Windows XP - Page 98
2. Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, a message is displayed in the notification area to - HP 420 | Notebook PC User Guide - Windows XP - Page 99
Using ExpressCards (select models only) 87 - HP 420 | Notebook PC User Guide - Windows XP - Page 100
9 Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory - HP 420 | Notebook PC User Guide - Windows XP - Page 101
Adding or replacing a memory module in the expansion memory module slot The expansion memory module slot is stacked above the primary memory module slot. To add or replace a memory module in the expansion memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close - HP 420 | Notebook PC User Guide - Windows XP - Page 102
9. Remove the memory module from the expansion memory slot: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. - HP 420 | Notebook PC User Guide - Windows XP - Page 103
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. 11. Replace the bottom door (1) sliding it securely into place (2). Adding or replacing a memory module in the expansion memory module slot - HP 420 | Notebook PC User Guide - Windows XP - Page 104
12. Tighten the bottom door screws (3). NOTE: Refer to the illustration that most closely matches your computer. 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer. 92 Chapter 9 Memory modules - HP 420 | Notebook PC User Guide - Windows XP - Page 105
Upgrading a memory module in the primary memory module slot The expansion memory module slot is stacked above the primary memory module slot. To upgrade a memory module in the primary memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close the display. If you - HP 420 | Notebook PC User Guide - Windows XP - Page 106
9. Remove the memory module from the primary memory slot: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. - HP 420 | Notebook PC User Guide - Windows XP - Page 107
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. NOTE: If you removed a memory module from the expansion memory slot before removing the primary memory module, replace the memory module in - HP 420 | Notebook PC User Guide - Windows XP - Page 108
12. Tighten the bottom door screws. (3). NOTE: Refer to the illustration that most closely matches your computer. 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer. 96 Chapter 9 Memory modules - HP 420 | Notebook PC User Guide - Windows XP - Page 109
available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use CompuTrace. For information about ordering the CompuTrace software, go to the HP - HP 420 | Notebook PC User Guide - Windows XP - Page 110
● If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and a Windows user password, select Start > Help and Support. Setting passwords in Computer Setup BIOS administrator passwords BIOS - HP 420 | Notebook PC User Guide - Windows XP - Page 111
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 112
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 113
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 114
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 115
your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Removing Automatic DriveLock protection To remove DriveLock protection - HP 420 | Notebook PC User Guide - Windows XP - Page 116
click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press about the processor, cache, memory, ROM, video revision, and keyboard controller revision 104 Chapter 10 Security - HP 420 | Notebook PC User Guide - Windows XP - Page 117
Asset Tag or Notebook Ownership Tag, and then enter the information. 5. Press enter when finished. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File - HP 420 | Notebook PC User Guide - Windows XP - Page 118
Services > Total Protection. If the software is preloaded, select Start > All Programs > HP Software Setup, and then follow the instructions on the screen to load the McAfee Total Protection software. For more information about computer viruses, type viruses in the Search box in Help and Support - HP 420 | Notebook PC User Guide - Windows XP - Page 119
instructions may be provided with the software, on disc, or on the manufacturer's Web site. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem - HP 420 | Notebook PC User Guide - Windows XP - Page 120
be sure that all available updates are installed on the computer, observe these guidelines: ● Run Windows Update monthly to install the latest software from Microsoft. ● Obtain updates, as they are released, from the Microsoft Web site and through the updates link in Help and Support. 108 Chapter 10 - HP 420 | Notebook PC User Guide - Windows XP - Page 121
ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks - HP 420 | Notebook PC User Guide - Windows XP - Page 122
Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3. Insert the cable lock into the security - HP 420 | Notebook PC User Guide - Windows XP - Page 123
, such as security enhancements, and optional software and driver updates. You can manually check for updates at any time by selecting Start > Help and Support > Update Software & Drivers, and then follow the on-screen instructions. Most software on the HP Web site is packaged in compressed files - HP 420 | Notebook PC User Guide - Windows XP - Page 124
the software using the HP Web network, consult the network administrator before installing any software updates, especially system BIOS updates. NOTE: The go to http://www.hp.com/support. 3. Select your country or region. 4. Click the option for software and driver downloads, and then type your - HP 420 | Notebook PC User Guide - Windows XP - Page 125
first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version BIOS version lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Ignore change and exit, and then - HP 420 | Notebook PC User Guide - Windows XP - Page 126
may not be available for your computer. It is recommended that you check the HP Web site periodically for BIOS updates. 1. Open your Internet browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer - HP 420 | Notebook PC User Guide - Windows XP - Page 127
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive. Updating the BIOS 115 - HP 420 | Notebook PC User Guide - Windows XP - Page 128
1. Open your Internet browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. - or - If you want a specific SoftPaq, type the SoftPaq number - HP 420 | Notebook PC User Guide - Windows XP - Page 129
, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to step 3. a. Select your operating system and - HP 420 | Notebook PC User Guide - Windows XP - Page 130
and folders ● Scheduling automatic backups ● Creating recovery points ● Recovering information NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use - HP 420 | Notebook PC User Guide - Windows XP - Page 131
your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on > Accessories > System Tools > Backup. 2. Follow the on-screen instructions. Backing up your information 119 - HP 420 | Notebook PC User Guide - Windows XP - Page 132
-screen instructions. NOTE: For additional information on initiating a recovery in Windows, perform a search for this topic in Help and Support. Recovering original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To recover - HP 420 | Notebook PC User Guide - Windows XP - Page 133
: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, - HP 420 | Notebook PC User Guide - Windows XP - Page 134
changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and items listed in this chapter may not be supported by your computer. 122 Chapter 13 Computer Setup - HP 420 | Notebook PC User Guide - Windows XP - Page 135
size, system ROM, video revision, and keyboard controller version. ● Start-up Test-Verifies the system in the computer. ● Error Log-Displays a log file if any errors have occurred. Replace the items listed in this section may not be supported by your computer. Select Setup BIOS Administrator Password - HP 420 | Notebook PC User Guide - Windows XP - Page 136
Enter, change, or delete a BIOS administrator password. Enroll or reset HP SpareKey, which is a set of security questions and answers used if by turning on (not restarting) the computer. Enable/disable Automatic DriveLock support (disabled by default). Run Disk Sanitizer to destroy all existing data - HP 420 | Notebook PC User Guide - Windows XP - Page 137
legacy boot order. ● Enable/disable USB legacy support (enabled by default). When enabled, USB legacy support allows the following: ◦ Use of a USB Attachment) device mode. The following options are available: ◦ AHCI (Advanced Host Controller Interface) ◦ IDE (Integrated Drive Electronics) ◦ - HP 420 | Notebook PC User Guide - Windows XP - Page 138
Select To do this NOTE: Availability of these options varies by computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authentication on HP QuickLook boot (enabled by default). ● Enable/ - HP 420 | Notebook PC User Guide - Windows XP - Page 139
device (enabled by default). ● Enable/disable the network interface controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching the ambient light sensor (enabled by default). ● Enable/disable the notebook upgrade bay device (enabled by default). ● Enable/disable the fingerprint - HP 420 | Notebook PC User Guide - Windows XP - Page 140
on next boot. ● Select terminal emulation mode. Options include the following: ◦ ANSI (default setting) ◦ VT100 ● Enable/disable firmware progress event support. ● Enable/disable initiate Intel CIRA. Change, view, or hide security levels for all BIOS menu items. Restore the default security settings - HP 420 | Notebook PC User Guide - Windows XP - Page 141
boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices not be supported on your computer. ● Notebook upgrade bay ● Internal hard drive ● USB diskette drive ● USB CD-ROM ● USB hard drive ● Notebook Ethernet ● - HP 420 | Notebook PC User Guide - Windows XP - Page 142
NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, depending on the format of the boot CD. The following list describes the factory setting for boot order in which drive letters A and C are assigned when MultiBoot is disabled. (The actual order varies by - HP 420 | Notebook PC User Guide - Windows XP - Page 143
. Confirm that USB legacy support is selected. NOTE: The USB Port option must be enabled in order to use USB legacy support. It is enabled at icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, - HP 420 | Notebook PC User Guide - Windows XP - Page 144
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to - HP 420 | Notebook PC User Guide - Windows XP - Page 145
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 146
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP 420 | Notebook PC User Guide - Windows XP - Page 147
hardware and software installed on the computer) ● Fault notification and recovery of certain system software and hardware components NOTE: Support for specific with configuration management and troubleshooting, power management, and the recovery of system software. Using Client Management Solutions - HP 420 | Notebook PC User Guide - Windows XP - Page 148
models only) NOTE: To download HP Client Manager for Altiris or to obtain more information about HP Client Manager for Altiris, see the HP Web site at http://www.hp.com. ● HP Client Configuration Manager (CCM) (select models only) ● HP System Software Manager (SSM) HP Client Manager for Altiris - HP 420 | Notebook PC User Guide - Windows XP - Page 149
HP Client Manager for Altiris is available for download from the HP Web site. When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console. HP - HP 420 | Notebook PC User Guide - Windows XP - Page 150
Software CD. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm (English only). 138 Chapter 15 Management and printing - HP 420 | Notebook PC User Guide - Windows XP - Page 151
, such as acetone, ammonium chloride, methylene chloride, and hydrocarbons can permanently damage the surface of the notebook or the tablet PC. Fibrous materials, such as paper towels, which can scratch the notebook or tablet PC. Over time, dirt particles and cleaning agents can get trapped in the - HP 420 | Notebook PC User Guide - Windows XP - Page 152
moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe. NOTE: When cleaning the cover of the notebook, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard - HP 420 | Notebook PC User Guide - Windows XP - Page 153
on next boot 128 USB key provisioning support 128 antennas 12 Anti Theft 124 removing 51, 52 BIOS administrator password 123 BIOS update downloading 114 installing 114 Bluetooth device 15 label 14 boot 127 microphone 127 modem 127 network interface controller (LAN) 127 power monitor circuit 127 - HP 420 | Notebook PC User Guide - Windows XP - Page 154
cable adapter 25 critical battery level 67 D deployment, software 135 device configurations 125 device drivers HP drivers 56 Microsoft drivers 56 reinstalling 56 device security 104 digital card inserting 45 headphone (audio-out) jack 8, 12, 39 headphones 12, 39 Help and Support hotkey 33 142 Index - HP 420 | Notebook PC User Guide - Windows XP - Page 155
CD or DVD controls 35 decreasing Support 33 switching screen image 33 using 32 volume mute 40 HP Client Configuration Manager 136, 137 HP Client Manager for Altiris 136 HP QuickLook 126 HP SpareKey enrollment 124 HP System Software software setting/adding location 25 travel connection problems 27 - HP 420 | Notebook PC User Guide - Windows XP - Page 156
9 memory 88 memory module 11 security cable 9 WLAN 11 SoftPaqs, downloading 116, 117 software BIOS update 114 deployment 135 Disk Cleanup 74 Disk Defragmenter 74 recovery 135 updates 136 updating programs and drivers 116 using 41 speaker, identifying 4, 12, 39 Standby exiting 59 initiating - HP 420 | Notebook PC User Guide - Windows XP - Page 157
modem approval label 14 troubleshooting AutoPlay 55 device drivers 56 disc burning 55 disc does not play 54 external display 55 HP device drivers 56 Microsoft device drivers 56 modem 27 movie play 55 optical disc tray 52 optical drive detection 53 wireless network problems 21 turning off the - HP 420 | Notebook PC User Guide - Windows XP - Page 158
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Notebook PC
User Guide