HP 4200n HP Jetdirect Print Servers - Administrator Guide - Page 196

Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to verify that the printer is communicating with the network. This information assumes you have already printed a Jetdirect configuration page. 1. Are there any physical connection problems between the workstation or file server and the HP Jetdirect print server? Verify network cabling, connections, and router configurations. Verify that network cable lengths meet network specifications. Verify that wireless network settings have been properly configured. 2. Are your network cables connected properly? Make sure that the printer is attached to the network using the appropriate HP Jetdirect print server port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. 3. For 10/100Base-TX print servers, is autonegotiation turned off? The speed and communication mode on the print server must match the network for proper operation. Autonegotiation is configured through the EIO menu from the printer's control panel. 4. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 5. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 6. If other users are able to print, are they using the same network operating system? Check your system for proper network operating system setup. ENWW Troubleshooting the HP Jetdirect Print Server 196