HP 5500n HP Color LaserJet 5500 series printer - User Guide
HP 5500n - Color LaserJet Laser Printer Manual
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- HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 1
hp color LaserJet 5500 5500n, 5500dn, 5500dtn, 5500hdn use - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 2
- HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 3
hp color LaserJet 5500 series printer User Guide - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 4
®*, Inc. © PANTONE®*, Inc., 2000. PostScript is a trademark of Adobe Systems. UNIX® is a registered trademark of The Open Group. Windows®, MS Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 5
LaserJet 5500 5 HP Color LaserJet 5500n (Europe only 5 HP Color LaserJet 5500dn 6 HP Color LaserJet 5500dtn 6 HP Color LaserJet 5500hdn 7 Printer features 8 Walk around 10 Printer software 12 Printer drivers 12 Software for networks 13 Utilities 14 Print media specifications 16 Supported - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 6
manually feed 38 PowerSave Time 39 Personality 40 Clearable warnings 40 Auto continue 41 Supplies low 41 Jam recovery 42 Language 42 Using the printer Transparencies 73 Glossy paper 73 Colored paper 73 Envelopes 73 Labels 74 Heavy paper 74 HP LaserJet Tough paper 75 Preprinted forms - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 7
printing 83 Managing memory 84 5 Managing the printer Printer information pages 86 Menu map 86 Configuration page 86 Supplies status page 87 Usage page 87 Demo 87 File directory 88 PCL or PS font list 88 Event log 88 Print quality troubleshooting pages 89 Using the embedded Web server - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 8
Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color printing problems 171 Incorrect printer output 173 Guidelines for printing with different fonts 174 Software application problems 175 Print quality troubleshooting 176 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 9
190 Appendix C Service and Support Hewlett-Packard limited warranty statement 193 Limited warranty for print cartridge life 195 Transfer unit and fuser warranty 196 HP maintenance agreements 197 On-site service agreements 197 Extended warranty 197 Appendix D Printer specifications Appendix - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 10
Glossary Index viii EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 11
Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: • Quick access to printer information • Printer configurations • Printer features • Walk around • Printer software • Print media specifications EN_WW 1 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 12
/go/accessories User guide links • Walk around • Replacing supplies Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ lj5500. Setting up the printer Getting Started Guide-Step-by-step instructions for installing and setting - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 13
-Instructions to configure and troubleshoot the HP Jetdirect print server. Accessory and Consumable Installation Guides-Step-by-step instructions, supplied with the printer's optional accessories and consumables, for installing the printer's accessories and consumables. Using the printer User Guide - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 14
HTML (Online) User Guide-Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj5500. Once connected, select Manuals. 4 Chapter 1 Printer basics EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 15
accept 64, 128, or 256 MB RAM each. This printer can support up to 416 MB of memory. An optional hard disk drive is available. HP Color LaserJet 5500n (Europe only) The HP Color LaserJet 5500n printer includes the features of the 5500, plus an HP Jetdirect 615N print server EIO network card. EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 16
HP Color LaserJet 5500dn The HP Color LaserJet 5500dn printer includes the features of the 5500n, plus an HP Jetdirect 615N printer server EIO network card and automatic 2-sided (duplex) printing. HP Color LaserJet 5500dtn The HP Color LaserJet 5500dtn includes the features of the 5500dn, additional - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 17
HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500-sheet paper feeder (Tray 3) and stand, hard disk, a total of 160 MB of SDRAM, and another 500-sheet paper feeder (Tray 4). EN_WW Printer configurations 7 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 18
with the HP Color LaserJet 5500hdn printer). User interface • Graphic display on control panel. • Enhanced Help with animated graphics. • Embedded Web server to access support and order supplies (network-connected printers). • Supported printer personalities HP PCL 6. • HP PCL 5c. • PostScript - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 19
(EIO) network card; standard on HP Color LaserJet 5500n, 5500dn, 5500dtn, and 5500hdn printers. • FIR connection. • HP Web Jetadmin software. • Standard bidirectional parallel cable interface (IEEE-1284 compliant). • Supplies status page contains information on toner level, page count, and estimated - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 20
5 Tray 2 (500 sheets of standard paper) 6 Tray 3 (optional; 500 sheets of standard paper) 7 Tray 4 (optional; 500 sheets of standard paper) access to print cartridges, transfer unit, and fuser 8 on/off switch 9 access to print cartridges, transfer unit, and fuser 10 Chapter 1 Printer basics EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 21
Back/side view 1 output bin 2 on/off switch 3 Tray 3 (optional) 4 Tray 4 (optional) 5 EIO connection (quantity 3) 6 FIR (Fast infrared) connection 7 parallel connection 8 power connection EN_WW Walk around 11 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 22
www.hp.com/support/lj5500. Note Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer. The following printer drivers are included with the printer. Operating system1 PCL 5c PCL 6 PS Windows 95, 98, Me Windows NT 4.0 Windows 2000 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 23
Internet or from HP Customer Care. • OS/2 PCL 5c/6 printer driver • OS/2 PS printer driver • Windows NT 3.51 PCL 5c, Windows NT 3.51 PS (only through the HP Color LaserJet 4500 driver) • UNIX model scripts • Linux drivers • Windows 3.1x (HP Color LaserJet 4550 driver) The OS/2 drivers are available - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 24
.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. Utilities The HP Color LaserJet 5500 series printer - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 25
below. Windows • Software installer - automates the printing system installation • Online Web registration • Printer Status and Alerts Macintosh OS • PostScript Printer Description files (PPDs) - for use with the Apple PostScript drivers that comes with the Mac OS • HP LaserJet Utility - a printer - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 26
of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Normal orientation loads long-side first into the printer. This is the preferred orientation because it allows for longer consumable life and increased - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 27
following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and optional Trays 3 and 4. The printer will also accept standard, non-detectable sizes in addition 100 sheets (75 g/m2; 20 lb bond) 200 sheets 200 sheets Print media specifications 17 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 28
. Automatic 2-sided printing does not support rotated (short-edge first) orientation. Manual 2-sided (duplex) printing. Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed. See 2-sided (duplex) printing for more information. 18 Chapter 1 Printer basics EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 29
topics are covered: • Control panel overview • Control panel buttons • Interpreting control panel indicator lights • Control panel menus • Menu hierarchy • Retrieve job menu (for printers with a hard disk) • Information menu • Paper handling menu • Configure device menu • Diagnostics menu • Changing - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 30
left side of the control panel. The Ready, Data, and Attention lights provide at-a-glance information about the state of the printer and alert you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Display The - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 31
message, prompt, and supplies gauge. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, yellow, cyan). When a non-HP - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 32
panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the and halts the current job in progress, clears paper from the printer, clears any continuable errors associated with the halted job, and is used to override a non - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 33
to complete the job. A critical error has occurred. Printer requires attention. Off Printer is offline or is turned off. Printer is not processing or receiving data. Flashing Printer is attempting to stop printing and go offline. Printer is processing and receiving data. No conditions exist that - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 34
, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 35
the previous level. to exit the menus. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu (for printers with a hard disk) See Retrieve job menu (for printers with a hard disk) for more information. RETRIEVE JOB A list of stored jobs appears NO - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 36
menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING PRINT QUALITY COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX OVERRIDE A4/LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL ADJUST COLOR SET REGISTRATION PRINT - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 37
SYSTEM SETUP I/O RESETS Diagnostics menu See Diagnostics menu for more information. JOB STORAGE LIMIT (for printers with a hard disk) JOB HELD TIMEOUT (for printers with a hard disk) COLOR/MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVERY - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 38
Retrieve job menu (for printers with a hard disk) The retrieve job menu allows you to view listings of all stored jobs. Menu item A list of stored jobs appears. NO STORED JOBS Description Scroll through the list to find a specific stored job. If there are no stored jobs, this message appears in - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 39
; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. Prints a demonstration page. Prints the name and directory of files stored in the printer on an optional hard disk. Prints the available PCL fonts. Prints the available PS (emulated PostScript) fonts. EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 40
before you print for the first time. If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode by the guides in the tray. To use a custom size or undetectable standard size, move the switch in the tray to Custom. See Supported paper weights and - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 41
UNIT OF MEASURE X DIMENSION Y DIMENSION Allows you to set the default size for any job without dimensions. OFF ON Allows you to enable or disable the duplex function on models with duplexing capability. NO YES Allows you to set the printer ON OFF Allows you to manually feed paper. REGULAR DARK - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 42
of available modes appears. REDUCE BACKGROUND TRANSFER RESTORE OPTIMIZE Description Allows you to modify the half tone settings for each color. Allows 1-sided and 2-sided (duplex) image alignment. Allows you to associate each paper type with a specific print mode. Allows you to optimize certain - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 43
some previous HP printers.) See Tray behavior options: use requested tray and manually feed for more information. Reduces power consumption when the printer has been inactive for an extended period. See PowerSave Time for more information. Sets the default personality to automatic switching, PCL, or - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 44
Sets whether a warning is cleared on the control panel or when another job is sent. See Clearable warnings for more information. Determines printer behavior when the system generates an Auto Continuable error. See Auto continue for more information. Sets low supplies reporting options. See Supplies - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 45
settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. Allows you to enable and disable PowerSave. Allows you to inform the printer that a new transfer kit or new fuser kit has been installed. EN_WW Configure device menu 35 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 46
and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE parts independently to isolate noise, leaking, and other hardware issues. This item isolates print quality faults more accurately by stopping the printer in mid print cycle. Stopping the printer - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 47
settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings. Note Note Job storage limit This option sets the limit for the maximum number of jobs stored on the hard disk at the printer. The maximum number allowed is 100 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 48
two user-defined options: • USE REQUESTED TRAY-Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty. EXCLUSIVELY - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 49
or to 1 HOUR, 1.5 HOURS, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES. The printer display dims when the printer is in PowerSave mode. PowerSave mode does not affect printer warm-up time unless the printer was in PowerSave mode for more than 8 hours. To set PowerSave Time 1. Press to enter - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 50
to accommodate that job. • PCL configures the printer to use Printer Control Language. • PS configures the printer to use PostScript emulation. To set PERSONALITY. 8. Press or to select the appropriate personality (AUTO, PS, PCL). 9. Press to set the personality. 10. Press PAUSE/RESUME. Clearable - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 51
to continue printing while displaying a warning until the supply is replaced. • STOP causes the printer to pause printing until you replace the used supply or press , which allows the printer to print while continuing to display the warning. To set supplies low reporting 1. Press to enter the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 52
select the appropriate setting. 9. Press to set the selection. 10. Press PAUSE/RESUME. Language The option to set the default language appears when the printer is turned on for the first time. As you scroll through the available options, the list will appear in the language that is highlighted. When - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 53
times. 5. Press once. 6. Press nine times. 7. Press . 8. Press or to select the appropriate language. 9. Press to set the selection. 10. Press PAUSE/RESUME. EN_WW Changing printer control panel configuration settings 43 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 54
with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. • Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed output of other users - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 55
I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: • Network configuration • Parallel configuration • Enhanced I/O (EIO) configuration EN_WW 45 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 56
the embedded Web server. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 57
from the printer control panel Use manual configuration to set MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight IP ADDRESS. 16. Press to select IP ADDRESS. The first of four sets of numbers is highlighted. Each set of numbers represents one - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 58
. to select MANUAL. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight SUBNET MASK. to select SUBNET MASK. The first of four sets of numbers is highlighted. Each set of numbers represents one byte of information and has a range from 0 to 255. 17. Press the or arrow to increase - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 59
. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SYSLOG SERVER. 16. Press to select SYSLOG SERVER. The first of four sets of numbers are the default settings. Each set of numbers represents one byte of information and - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 60
TCP/IP. 9. Press to select CONFIG METHOD. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight IDLE TIMEOUT. 16. Press to select IDLE TIMEOUT. 17. Press the or - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 61
on the configuration page • allows the printer control panel to display protocol-specific error and warning messages TCP/IP configuration cannot be disabled on the HP Color LaserJet 5500 printer. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP systems - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 62
10. Press to select ENABLE. 11. Press to highlight OFF. 12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable AppleTalk. 13. Press the PAUSE/RESUME button to return to the Ready state. To disable DLC/LLC 1. Press to enter - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 63
The HP Color LaserJet 5500 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer's parallel port. The cable can - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 64
, Queue Server mode provides improved printing performance over Remote Printer mode. The HP Jetdirect print server supports Novell Directory Services (NDS) as well as bindery modes. For more information, see the HP Jetdirect Print Server Administrator's Guide. 54 Chapter 3 I/O Configuration EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 65
, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 66
56 Chapter 3 I/O Configuration EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 67
how to perform basic printing tasks. The following topics are covered: • Controlling print jobs • Selecting print paper • Configuring input trays • Printing on special media • 2-sided (duplex) printing • Special printing situations • Job retention features • Printing with the optional - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 68
In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper printer automatically selects a tray, using the default printer settings. Source Printing by Source means you choose a specific tray from which you want the printer to pull paper. The printer - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 69
through the software application or the printer driver whenever possible. Printer setup changes made through the control panel become default settings for subsequent jobs. Changes made through an application or the printer driver affect only that specific job. EN_WW Controlling print jobs 59 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 70
or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. Paper to avoid The HP Color LaserJet 5500 can handle many types of paper. Use of paper outside the printer's specifications will cause a loss of - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 71
forms or letterhead must use inks that can tolerate temperatures of 190 C (374 F) for 0.1 second. • Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190 C (374 F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 72
input trays Note The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size. You can to load different paper in the printer input trays and then request paper by type or size. If you have used previous HP Color LaserJet printers, you might be accustomed - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 73
the custom size specified, it will look in the tray set for ANY CUSTOM. Finally, the printer will look for and use paper from a tray set to ANY. If you will be using only one size of custom paper, or will not be leaving the same custom size paper in the tray - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 74
Custom/Standard switch Unit of measure 1. Press to highlight UNIT OF MEASURE. 2. Press to select UNIT OF MEASURE. 3. Press or to highlight the correct measurement. 4. Press to select the value. Y dimension The Y dimension is the length of the page as it feeds into the printer. 1. Press to highlight - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 75
are not automatically detected by the printer. These sizes are 11 by 17 inches, ISO B5, JIS Executive, JIS DPostcard, 8K, and 16K. Envelope sizes are not supported in Trays 2, 3, or 4. during printing. 1. Open Tray 1. 2. Set the side guides to the desired width. EN_WW Configuring input trays 65 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 76
the top of the paper on the left. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severly damage the printer. To avoid jams and possible printer damage, - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 77
. Make sure the envelopes fit under the tabs on the guides. EN_WW Printing envelopes 1. In the printer control panel, set the paper size for Tray 1 to match the size envelope you are printing. 2. Specify Tray 1 or select the paper source by size in the printer driver. Configuring input trays 67 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 78
Landscape for page orientation in your software application or printer driver. Use the guidelines in the table that follows to sizes. The printer automatically detects some paper sizes in Tray 2, Tray 3, and Tray 4 based on the tray's paper guide configuration. (See Supported paper weights and - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 79
latch and sliding it to the size of the paper being used. 3. Slide the paper-width guides open to the size of the paper being used. 4. Load the paper face-up, making sure that stack height of the paper does not exceed - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 80
5. Slide the paper-width guides in, making sure that they gently touch the paper. 6. Insert the tray into the printer. Note If the tray is not properly adjusted, the printer might display an error message or the paper might jam. Loading undetectable standard or custom-sized paper into Tray 2, Tray - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 81
is set for a tray, it will be retained until the switch is moved back to Standard. 3. Slide the paper width guides all the way open and adjust the rear paper-length guide to the length of the paper being used. 4. Load the paper face-up, making sure that the stack height of - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 82
5. Slide the paper-width guides in, making sure that they gently touch the paper. 6. Insert the tray into the printer. 7. Select the paper size in the control panel. 72 Chapter 4 Printing tasks EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 83
quality problems. • Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. • In either the software application or the driver - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 84
printer windows printer printer driver's envelope orientation. Labels For printing labels, set the tray's media type to LABELS in the printer printer jams. Exposed adhesive can also cause damage to printer the printer control or the driver, select HEAVY printer specification recommended for this printer - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 85
edge of the page to the left. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no more than 5 percent ground - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 86
for 2-sided printing. (For instructions, see the online Help for the printer driver.) • Select the appropriate 2-sided printing options in the printer driver software. 2-sided printing options include page and binding orientation. • 2-sided printing is not supported for certain media types - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 87
paper to the bottom of the stack. 3. In your software application or in the printer driver, select Manual Feed as the paper source. 4. In the printer driver, select the option to Manually Print on 2nd Side. • In PCL drivers, this option is found on the Finishing tab under Print Quality Details. • In - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 88
paper by using the printer control panel or printer driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type. Printing on custom-size paper The printer supports single-sided printing and manual duplexing on custom-size paper - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 89
in a print queue (in Windows Print Manager, for example). See your software documentation for specific instructions on canceling a print request from the computer. Job retention features CAUTION The HP Color LaserJet 5500 series printer lets you store a job in the printer memory for printing at - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 90
and job name, and the printer needs additional space, the printer may delete other stored jobs panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control private. Specify that a job is private from the driver. Select the Private Job option and type a 4-digit - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 91
select the number of copies needed. 15. Press to print the job. Deleting a private job If the printer is turned off, all private jobs are deleted. A private job can also be deleted from the printer control panel. You can delete a job without printing it or delete it after it is printed. 1. Press - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 92
manufacturer for drivers and installation instructions. Note Setting up to print with Windows 95, 98, 2000, NT, Me, and XP Before launching the InfraRed Driver, complete the following steps: 1. Click Start, click Settings, and then click Printers. 2. Select the HP LaserJet 5500, 5500n, 5500dn - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 93
Note The FIR window must be at an angle of within +/- 15 degrees relative to the printer to ensure an effective connection for printing. 2. Print the job. The status indicator on the optional HP Fast InfraRed Receiver lights up, and, after a short delay, the printer control panel displays - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 94
DRAM memory modules. Extended data output (EDO) DIMMs are not supported. If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from printer memory. Reducing the complexity of a print job from within - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 95
Managing the printer This chapter describes how to manage the printer. The following topics are covered: • Printer information pages • Using the embedded Web server • Using Printer Status and Alerts EN_WW 85 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 96
can be overridden from the printer driver or software application.) For a complete list of control panel menus and possible values, see Menu hierarchy. Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 97
about those devices. Supplies status page The supplies status page illustrates the remaining life for the following printer supplies: • print cartridges (all colors) • transfer unit • fuser To print the supplies status page: 1. Press to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 98
returns to the Ready state after printing the font list page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press to enter the MENUS. 2. Press to highlight DIAGNOSTICS. 3. Press to select DIAGNOSTICS. 4. Press to highlight - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 99
information. The print quality troubleshooting information includes one page for each color (cyan, magenta, yellow, and black), printer statistics related to print quality, instructions on interpreting the information, and procedures to solve print quality problems. If following the procedures - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 100
Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 101
Links area on all embedded Web server pages. These permanent links always appear in the Other Links area: HP Instant Support™, Order Supplies, and Product Support. • Device Information. Name the printer and assign an asset number to it. Enter the name and e-mail address for the primary contact who - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 102
provide diagnostic and support information specific to your printer. • Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. • Product Support. Connects to the support site for the HP Color LaserJet 5500 printer. Then, you can - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 103
, but do not select the option because the printer has a problem but can print. However, none of the networked printers will generate this message, unless it affects a user-specific job. To choose which status messages appear 1. Open Printer Status and Alerts in one of these ways: • Double-click the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 104
and information On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the window to view a list of previous jobs - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 105
Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: • Using color • Managing color • Matching colors EN_WW 95 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 106
out of the box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 107
(printing and publishing) environments. The printer will accept CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors for text and graphics. CMYK ink set emulation (PostScript only) The printer's color rendering of CMYK can be - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 108
) or wish to change one of the printer's color options. • Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver. • Using a Macintosh computer, print in grayscale or change the color options using the Color Matching pop-up menu in - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 109
level, and adaptive halftoning is on. • Off turns off both trapping and adaptive halftoning. RGB Color. Two values are available for the RGB Color setting: • Default instructs the printer to interpret RGB color as sRGB. sRGB is the accepted standard of Microsoft and the World Wide Web Organization - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 110
factors include: • print media • printer colorants (inks or toners for example) • printing process (inkjet, press, or laser technology for example) • overhead lighting • personal differences in perception of color • software applications • printer drivers • PC operating system • monitors • video - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 111
Maintenance This chapter describes ways to maintain your printer. The following topics are covered: • Managing the print cartridge • Changing print cartridges • Replacing supplies • Configuring e-mail alerts • Periodic cleaning EN_WW 101 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 112
, certain features, such as remaining toner volume data, may not be available. If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline. Print cartridge authentication The HP Color LaserJet 5500 series printer automatically authenticates the print cartridges when - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 113
, or HP Web Jetadmin software. Check the supplies gauge on the printer control panel for approximate supply levels. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow, and cyan For precise levels, follow the instructions - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 114
displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), yellow (Y), and cyan (C). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 115
grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 3. Remove the used print cartridge from the printer. EN_WW Changing print cartridges 105 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 116
new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping tape. Remove and discard the orange shipping locks from the new - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 117
the tracks inside the printer and insert the cartridge display the message INCORRECT or INCORRECT SUPPLIES. guide for recycling instructions. 11. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 118
, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/lj5500. When you connect, select Solve a Problem. Hewlett-Packard recommends the use of HP products in this printer. Use of non - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 119
. Item Printer message Page count Approximate time period1 Color cartridges REPLACE CARTRIDGE REPLACE CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages3 40 months Image Fuser kit REPLACE FUSER KIT 150,000 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 120
e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify. You can configure the following: • the printer(s) you want to monitor • what - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 121
OHT sensor If these instructions do not remedy the OHT and 2-sided printing (duplex) problems, contact HP support at http://www.hp.com/support. 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down, and then grasp the green handles on the transfer unit and pull down. EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 122
CAUTION Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the OHT sensor cleaning brush from the base of the printer. 5. Insert the brush into the base notch and brush from right to left - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 123
panel messages • Paper jams • Common causes of paper jams • Clearing paper jams • Paper handling problems • Printer response problems • Printer control panel problems • Color printing problems • Incorrect printer output • Software application problems • Print quality troubleshooting EN_WW 113 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 124
recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed? • Were recently installed supply items (image fuser kit, image transfer kit) installed correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ lj5500 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 125
of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 126
driver. This message is displayed while the event log is cleared. The printer will back up one screen to Service Menu upon completion of printing the page. The printer might also appear if the fuser is missing or installed incorrectly. Be sure that the fuser is installed correctly. 116 Chapter - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 127
X spinning up Description Recommended action A color plane registration (CPR) error 1. Force a calibration by selecting Calibrate was detected during calibration. Now from from the Print Quality menu. 2. If the message persists, contact HP Support. The printer received data and is waiting for - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 128
press Genuine HP supplies installed INCORRECT CARTRIDGE one supply item is incorrectly 1. Press and then press for help. positioned in the printer and another supply item is missing, incorrectly 2. Follow the instructions on the display to placed, out, or low. locate and replace - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 129
not installed or not correctly installed in the printer. 1. Press for help. 2. Follow the instructions on the display to locate and replace the missing or incorrectly installed transfer unit. 3. Press and to step through the instructions. 4. To exit help, press . EN_WW Control panel messages - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 130
to load paper or configure the tray. 3. Press and to step through the instructions. 4. To exit help, press . Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 131
cancel NON HP CARTRIDGE DETECTED NON HP CARTRIDGE IN USE alternates with Ready For menus press Description Recommended action Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Press to print from the tray. Or follow the instructions below - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 132
ORDER CARTRIDGE alternates with XXXX PAGES LEFT ORDER FUSER KIT XXXX PAGES LEFT For menus press ORDER FUSER KIT XXXX printer. indicated. 3. Printing will continue until REPLACE CARTRIDGE is shown. 4. Press for detailed information. 5. Press and to step through the instructions - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 133
the embedded Web server for more information. The transfer unit is near end of life. 1. Order the transfer kit. 2. Printing can continue until transfer unit life is out. 3. Press for detailed information. 4. Press and to step through the instructions. 5. To exit help, press . Supplies ordering - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 134
a Paper Path Test. No action necessary. The printer is performing a Print/Stop No action necessary. Test. A firmware upgrade is in process. No action necessary. Do not turn off the printer. The printer is in the process of clearing data. The printer is in the Powersave mode. Any button press - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 135
. No action necessary. The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. Follow the instructions on the printed pages. The printer is generating the registration page. The printer will return to the SET - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 136
To exit press Cancel Job key REPLACE CARTRIDGE alternates with For help press REPLACE FUSER KIT For help press Description Recommended action The cartridge is not fully seated. 1. Press for detailed information. 2. Follow the instructions on the display to reinstall the cartridge - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 137
to the question, Is this a new transfer kit? 4. Press and to step through the instructions. 5. To exit help, press . Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. The printer has accepted a request to print an - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 138
fuser motor To exit press Cancel Job key Rotating... transfer motors To exit press Cancel Job key Rotating Laser printer is executing a Component Press CANCEL JOB when ready to stop this test. Test and the component selected is fuser motor. The printer the paper guides against the paper - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 139
. Only one copy will be produced. A job cannot be stored because of a memory, disk, or configuration problem. The printer is offering a selection of alternate paper to use for the print job. A new cartridge has been installed and the printer is determining whether it is an HP or non-HP cartridge - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 140
No action necessary. 1. Turn the printer off and then back on. 2. Press for more information. 3. To exit help, press . 4. If the error persists, contact HP Support. 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. To exit help, press . 4. If - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 141
. 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. To exit help, press . 4. If the message persists after clearing all pages and exiting Help, contact HP Support. Note If JAM RECOVERY=OFF some pages will not be reprinted. Re-send the missing - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 142
duplex job was interrupted by interference as paper passed through the output bin during duplexing. Recommended action 1. Press for more information. 2. Remove one 2. If the message persists after exiting Help, contact HP Support. The printer serial buffer has overflowed during a busy state. 1. - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 143
sensor cleaning instructions, see Periodic cleaning. 5. To exit help, press . 1. Press to continue or press for more information. 2. If the message persists after exiting help, turn the printer off and then back on. 3. If the message still persists, contact HP Support. A critical firmware error has - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 144
off and then back on. 3. If the message persists, contact HP Support. An error occurred in some memory of the printer. Values of X, Y, and ZZ are: X DIMM Type 1. Press CANCEL JOB. 2. If the problem persists, contact HP support. 1 RAM Y Device Location 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 145
then back on. 2. If the message persists, contact HP Support. A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. Note This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 146
To continue press 79.XXXX PRINTER ERROR To continue turn off then on 8X.YYYY EIO ERROR Description One or more printer settings saved in the non- , 2. Turn the printer off and then back on. but there may be unexpected 3. If the problem persists, contact behavior. HP Support. X Description 0 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 147
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Note EN_WW Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 148
3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight OFF. 9. Press to select OFF. 10. Press the PAUSE/RESUME button to return to the Ready state. To improve - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 149
that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are reloading paper that has already passed through a printer or - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 150
more information. Paper was not stored correctly. Replace the print paper. Paper should be stored in the original packaging in a controlled environment. 1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 151
, open the top cover. 2. Grasp the the front cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION EN_WW Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. Clearing paper jams 141 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 152
that it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover. Note It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 153
paper fragments are removed from the paper path before resuming printing. 9. Check to make sure the paper is located correctly and flush with the paper guides. 10. Insert the tray into the printer. Make sure all trays are completely closed. EN_WW Clearing paper jams 143 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 154
11. Close the top cover. Jam in Tray 3 or Tray 4 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 144 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 155
and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is clear. If the paper - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 156
6. Close the transfer unit and front cover. 7. Pull out optional Tray 3 and Tray 4 (if applicable) and place them on a flat surface. 8. Remove any partially fed paper. 146 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 157
from the paper path before resuming printing. 10. Check Tray 3 and Tray 4 to make sure the paper is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 12. Pull out Tray 2 and place it on a flat surface. EN_WW Clearing paper jams 147 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 158
before resuming printing. 15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides. 148 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 159
16. Insert Tray 2 into the printer. Make sure all trays are completely closed. 17. Close the top cover. EN_WW Clearing paper jams 149 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 160
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas. Jammed paper Crumpled paper in the fuser Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 161
a sharp object to remove a jam in the fuser. If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fuser. It is hot and could cause burns - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 162
printing. 5. Grasp the the front cover and pull down. 6. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 152 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 163
problems. Do not reach into the fuser until it has cooled. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 9. Close the transfer unit - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 164
10. Close the top cover. Jam in paper input path or paper path 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 154 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 165
and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is clear. If the paper - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 166
path before resuming printing. 9. Check Tray 2, Tray 3, and Tray 4 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer. Make sure all trays are completely closed. 156 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 167
10. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. EN_WW Clearing paper jams 157 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 168
3. Grasp the front cover and pull down. 4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down. 158 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 169
6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover. 8. Close the top cover. EN_WW Clearing paper jams 159 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 170
paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Paper handling problems Issue Printer feeds multiple sheets - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 171
the guides are touching the paper. The custom/standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the paper size. Printer pulls from incorrect tray You are using a driver for a different printer. Use a driver for this printer. The - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 172
paper. Verify that the guides are touching the paper. The Custom/Standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the paper size. Manual feed prompt is set to ALWAYS. The printer will always prompt for manual feed, even if paper - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 173
. Closely inspect the fuser area for jams. See Paper jams. Tray 3 or Tray 4 (500-sheet paper feeder) does not appear as an input tray option. Tray 3 or Tray 4 appears as an option only if it is installed. Verify that Tray 3 or Tray 4 is correctly installed. Verify that the printer driver has been - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 174
transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type Configuring input trays. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 175
If the problem persists, replace the paper. The specific paper type duplex) printing for more information on 2-sided printing. Printer model does not support 2-sided printing. The HP Color LaserJet 5500 and 5500n printers do not support automatic 2-sided printing. EN_WW Paper handling problems - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 176
back on. The line voltage is incorrect for the printer power configuration. Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer. The power cord is damaged or Replace the power cord. excessively worn. The power source receptacle - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 177
manual for additional information. The PS (PostScript Emulation) personality is not selected. Select PS or AUTO for the printer language. See Changing printer control panel configuration settings. The correct driver is not selected in the software application or printer driver. Select the driver - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 178
. See Parallel configuration or Enhanced I/O (EIO) configuration. Disconnect and reconnect the interface cable. See Changing printer control panel configuration settings for configuration information. Configure the printer to match the computer configuration. Try using an application that you know - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 179
panel messages. Install the correct printer driver. Select the correct printer and port. Use the network software to verify the printer's network configuration, or consult with the network administrator. Connect the printer to a different power receptacle. EN_WW Printer response problems 169 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 180
even when the fan is running. Fans may run while the printer is in Standby mode (off). Press the printer's on/off button to turn the printer on. Printer settings in the printing software application or printer driver differ from the printer control panel settings. Confirm that the settings in the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 181
.hp.com/ support/lj5500 for HP LaserJet Printer Family Print Media Guide ordering information. When you connect, select Manuals. Verify that the printer environment is within humidity specifications. Note For more information about color quality problems see Print quality troubleshooting. Missing - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 182
. The software application may interpret extremely light colors as white. If so, avoid using extremely light colors. The software application may interpret extremely dark colors as black. If so, avoid using extremely dark colors. In the printer driver's Color Control tab, select Screen Match. Note - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 183
the software application. The font is not available to the printer Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not Select the correct printer driver. selected. The correct font is not selected. Select the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 184
are available in PostScript Emulation (PS) and PCL mode. • To conserve printer memory, download only those fonts that are needed. • If you require several downloaded fonts, consider installing additional printer memory. Some software applications automatically download fonts at the beginning of each - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 185
Tray 3, Tray 4, or the duplex printing accessory The printer driver has not been configured to recognize Tray 3, Tray 4, or the duplex printing accessory. The accessory may not be installed. Load the correct printer driver. See the printer driver's online Help for instructions on how to configure - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 186
HP LaserJet Printer Family Print Media Guide ordering information. For downloadable manuals, go to http://www.hp.com/support/lj5500. When you connect, select Manuals. • The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 187
in smaller batches. • The selected colors are undesirable when printed. Select different colors in the software application or printer driver. • If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment If the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 188
178 Chapter 8 Problemsolving EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 189
documents, or if you use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer. Note EN_WW To order DIMMs, see - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 190
touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install memory and font DIMMs 1. Turn the printer off. 2. Disconnect all power and interface cables E103 E102 JetLink FIH FIR E101 180 Appendix A Working with memory and print server cards - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 191
3. Locate the formatter board in the rear of the printer. 4. Remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. EN_WW Installing memory and font DIMMs 181 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 192
6. Release the locks on each side of the DIMM slot. 7. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM. 8. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. Note If you have difficulty inserting the - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 193
the power cable and interface cables, and turn the printer on. EN_WW 12. If you installed a memory DIMM, go to Enabling memory. If you installed a language font DIMM, go to Enabling the language font DIMM. Enabling memory If you installed a memory DIMM, set the printer driver to recognize - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 194
must select the Font DIMM option in the printer driver for the font DIMM to work properly. To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows 1. On the Start menu, point to Settings, and click Printers. 2. Select this printer and select Properties. 3. On the Configure tab, click - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 195
Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. E103 E102 JetLink FIH FIR E101 EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 196
slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 197
cable, and turn the printer on. 7. Print a configuration page (see Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP 8. Perform one of these steps: Choose the correct port. See the computer or operating system documentation for instructions. Reinstall - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 198
188 Appendix A Working with memory and print server cards EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 199
side of the Device Configuration window, click Order Supplies. This provides a URL from which to purchase supplies. Supplies information with part numbers and printer information is provided. 4. Select the part numbers you wish to order and follow the instructions on the screen. Ordering directly - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 200
cartridge Image transfer kit Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE-1284 compliant parallel cable, 3 m (approximately 10 feet) long, with 25-pin male/micro 36-pin male ("C" size) connector HP Color LaserJet Transparencies (letter) 50 sheets HP Color LaserJet Transparencies (A4 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 201
paper (letter) HP Premium Choice LaserJet paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/ support/lj5500. When connected, select Manuals. EN_WW Ordering - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 202
192 Appendix B Supplies and accessories EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 203
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, and 5500hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 204
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST TO THE SALE OF THIS PRODUCT TO YOU. 194 Appendix C Service and Support EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 205
HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer EXPRESSED OR IMPLIED. THE HEWLETT-PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR problem. EN_WW Limited warranty for print cartridge life 195 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 206
Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer IS EXPRESSED OR IMPLIED. THE HEWLETT-PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR problem. 196 Appendix C Service and Support EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 207
of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 208
198 Appendix C Service and Support EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 209
Printer specifications WARNING! Note Physical dimensions Product Height HP LaserJet 5500 640 mm (25.2 in) HP LaserJet 5500 986 mm with optional (38.8 in) Tray 3 and stand HP LaserJet 5500 with optional Trays 3 and 4 and stand 1119 mm (44 in) Depth 704 mm (27.7 in) 704 mm (27.7 in) 704 mm - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 210
dB (A) LpAm 33 dB (A) (inaudible) LpAm N/A dB (A) Sound power LWAd 6.5 Bels (A) LWAd 4.9 Bels (A) (inaudible) LWAd N/A Bels (A) These values are subject to change. See http://www.hp.com/support/ lj5500 for current information. 200 Appendix D Printer specifications EN_WW - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 211
accordance with the instructions, it may cause to correct the interference by one or more of the following printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 212
, fuser, and transfer unit) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 213
HP LaserJet Supplies website at http://www.hp.com/go/recycle. • Non-U.S. recycling returns-Non-U.S. customers should call the local HP Sales and Service Office or visit the http://www.hp meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 214
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model Number: Product Options: HP Color LaserJet 5500 series Including: 500 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 215
manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 216
1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn -kirjoittimen sis - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 217
Glossary bidirectional communication bin BOOTP chooser control panel default DHCP DIMM duplex EIO Emulated PostScript EPS FIR firmware font fuser grayscale halftone pattern HP Jetdirect HP Web Jetadmin I/O IP address IPX/SPX macro EN_WW Two-way data transmission. A receptacle for holding printed - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 218
store data that should not be changed. Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 5500 printer are the four print cartridges, the transfer unit, and the fuser. An internet protocol (developed by the U.S. Department of Defense) that has - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 219
printing 76 binding options 77 control panel settings 76 A accessories ordering 189 alerts Printer Statusand Alerts 93 auto continue 41 C clearable warnings setting display time 40 color adjusting 98 halftone options 98 HP ImageREt 2400 96 managing 98 matching 100 print in grayscale 98 printed vs - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 220
authentication 102 checking the toner level 103 genuine HP 102 life expectancy 103 managing 102 non-HP 102 replacing 104 storing 102 print quality menu 32 print server card installing 185 printer driver 12 printer information pages printer personalities 40 Printer Status and Alerts 86 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 221
110 supplies status page printing 87 system setup menu 33 T troubleshooting checklist 114 incorrect printer output 173 jams 137 overhead transparencies 176 print quality 176 two-sided printing 76 U usage page printing 87 W warranty print cartridge 195 product 193 transfer unit 196 EN_WW Index 211 - HP 5500n | HP Color LaserJet 5500 series printer - User Guide - Page 222
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