HP 6000 User Guide

HP 6000 - Officejet Wireless Color Inkjet Printer Manual

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  • HP 6000 | User Guide - Page 1
    OFFICEJET 6000 User Guide E609
  • HP 6000 | User Guide - Page 2
  • HP 6000 | User Guide - Page 3
    HP Officejet 6000 (E609) Printer Series User Guide
  • HP 6000 | User Guide - Page 4
    warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows and Windows XP are U.S. registered trademarks of
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    20 Understand supported media types and weights 22 Set minimum margins...23 Load media...24 Change print settings...25 To change settings from an application for current jobs (Windows 25 To change default settings for all future jobs (Windows 26 To change settings (Mac OS X 26 Print on both
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    HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot Work with ink cartridges...55 Information on ink
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    63 Bar colors are not uniform 63 Large Black Font Text 64 Alignment Patterns...65 If you see no defects...65 Troubleshooting tips and resources 65 Solve printing problems...66 The device shuts down unexpectedly 66 Device takes a long time to print 66 Blank or partial page printed 67 Something
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    HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software
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    it is currently configured...121 Printer Offline...121 Printer Paused...122 Document failed to print...122 Previously used genuine HP cartridge 122 Ink Service Capacity Warning 122 General printer error...122 6 Control-panel lights reference Interpreting control-panel lights 124 A HP supplies and
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    support period 137 Additional warranty options 137 HP Quick Exchange Service (Japan 137 HP Korea customer support 138 Hewlett-Packard limited warranty statement 139 Ink cartridge System requirements...143 Network protocol specifications 144 Embedded Web server specifications 144 Print wireless
  • HP 6000 | User Guide - Page 11
    Contents Environmental product stewardship program 152 Paper use...152 Plastics...152 Material safety data sheets 152 Recycling program...152 HP inkjet supplies recycling program 152 Disposal of waste equipment by users in private households in the European Union...153 Power consumption...153
  • HP 6000 | User Guide - Page 12
    to device software. maintenance services. For more information, see Toolbox (Windows). Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from the Web site. For more information, see HP Printer Utility
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    a print quality report. HP Web sites Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com HP telephone support Lists information to contact HP. For more information, see Obtain HP telephone support. HP Solution Center (Windows) Allows
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    software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP
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    guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button (available with some models) Wireless
  • HP 6000 | User Guide - Page 16
    supported. Only print is supported from the other computers. Follow the instructions in To share the device on a locally shared network. Up to five computers connected to the device using a hub or router. All features are supported. Follow the instructions in the wireless getting started guide
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    until the Power light turns off before unplugging the power cord or turning off a power source. If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues. Eco-Tips HP is committed to
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    when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing). Install on the device • To turn accessories on or off on Windows computers • To turn on accessories on Macintosh computers Activate and
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    then click Printer Setup (Mac OS X 10.4) or Options & Supplies... (Mac OS X 10.5). 4. Do one of the following: a. Mac OS X (10.4): Select Installable Options from the drop-down menu. b. Mac OS X (10.5) Select the Driver tab. 5. Select the check box next to HP Two-sided Printing Accessory (Duplexer
  • HP 6000 | User Guide - Page 20
    section contains the following topics: • Select print media • Load media • Change print settings • Print on both sides (duplexing) • Print on special and custom-sized media • Print borderless • Print a Web page (Windows only) • Cancel a print job Select print media The device is designed to work
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    in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have
  • HP 6000 | User Guide - Page 22
    paper-width guide. For more information, see Load media. • Do not overload the trays. For more information, see Understand specifications for supported media. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other printing problems, avoid the
  • HP 6000 | User Guide - Page 23
    your media. Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes • Understand supported media types and weights Select print media 19
  • HP 6000 | User Guide - Page 24
    Chapter 3 Understand supported sizes Media size Input tray Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7
  • HP 6000 | User Guide - Page 25
    mm; 7.0 x 5.0 inches) Borderless B5 (182 x 257 mm; 7.2 x 10.1 inches) Borderless B7 (88 x 125 mm; 3.5 x 4.9 inches) Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Duplexer (some models) Select print media 21
  • HP 6000 | User Guide - Page 26
    , and 4 x 12 inches) Duplexer (some models) ** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input tray Type Paper Transparencies Photo media Labels Envelopes
  • HP 6000 | User Guide - Page 27
    supported media Weight Up to 200 g/m2 (110 lb index) 60 to 105 g/m2 (16 to 28 lb bond) Capacity Up to 80 cards Not applicable Up to 50 sheets of plain paper (text printing inch) (0.59 inch) NOTE: If you are using the duplexer to print on both sides of the paper, the minimum top and bottom margins
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    Chapter 3 Load media This section provides instructions for loading media into the device. Load Tray 1 (main tray) 1. Lift the output tray. 2. Slide the media guide out to the widest setting. 3. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with
  • HP 6000 | User Guide - Page 29
    to the defaults configured in the driver. NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application
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    : In Mac OS X (v10.5), some applications do not have a Page Setup menu, it is part of the Print menu. 2. Change the settings that you want (such as paper size), and then click OK. 3. On the File menu, click Print to open the printer driver. 4. Change the settings that you want (such as media type
  • HP 6000 | User Guide - Page 31
    , see Understand specifications for supported media. Perform duplexing NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. To print automatically on both sides of a page (Windows) 1. Load the appropriate media
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    .5) applications do not have a Page Setup menu, it is included in the Print menu. 7. Click OK. 8. On the File menu, click Print. 9. Open the Paper Handling paper size. 11. Change any other settings, and then click OK or Print. Print borderless Borderless printing lets you print to the edges of
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    Shortcuts tab (Windows only). Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job from the drop-down list. NOTE: Not all applications support borderless printing. • To print a borderless document (Windows) • To print a borderless document
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    3 Print a Web page (Windows only) You can print a Web page from your Web browser on the HP Printer. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable Web printing with control over what you want and how you want it printed
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    device management tools • Understand the printer status page • Understand the network configuration or wireless status report • Configure the device (Windows) • Configure the device (Mac OS X) • Set up the device for wireless communication • Uninstall and reinstall the software Manage the device The
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    Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to obtain the following information... Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. • Printer status information: Click
  • HP 6000 | User Guide - Page 37
    the Utilities tab, and then click Run Network Diagnostic. • Change the printer's IP address: In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the IP Settings, and then click OK. • Change the printer's DNS setting: In the Network Settings tab, click Wired
  • HP 6000 | User Guide - Page 38
    pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure
  • HP 6000 | User Guide - Page 39
    to replace the ink cartridges until print quality becomes unacceptable. Shows the settings that have been configured for the device and gives you the ability to change these settings. Shows network status and the network settings that have been configured for the device. These pages only appear if
  • HP 6000 | User Guide - Page 40
    more information, see Understand the printer status page. • Print a Print Quality Diagnostic Page: Allows you to print the print-quality diagnostic report of the device. This page contains information about the device and ink cartridges. • Align Printheads: Guides you through aligning the printheads
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    some network settings. Network Toolbox The Network Toolbox allows you to view and change some network settings. You can change the IP address, turn the wireless radio on or off, perform tests, and print reports. To open the Network Toolbox 1. Open the Toolbox 2. Click the Network Settings tab
  • HP 6000 | User Guide - Page 42
    about the ink cartridges. • Device Information: Displays information about the model and serial number. This page contains information about the device and the supplies. • Print Quality Diagnostics: Prints a Print Quality Diagnostic page. • Clean Printheads: Guides you through cleaning the printhead
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    in the Dock. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you need to call HP, it is often useful to print the Printer Status page before calling. Understand the printer status page 39
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    Cancel button for 3 seconds. • Toolbox (Windows): Click the Device Services tab, and then click Print a Test Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then click Print Configuration Page. • Embedded Web server: Click Settings, under
  • HP 6000 | User Guide - Page 45
    wired network connection, such as the hostname, IP address, subnet mask, default gateway, and server. Link Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T HalfDplx', '100T FullDplx', and '100T HalfDplx'. Understand the network configuration or wireless status report 41
  • HP 6000 | User Guide - Page 46
    on the computer system to run the installation program. Also, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it after you install the software because the installation
  • HP 6000 | User Guide - Page 47
    methods for locating the printer driver, select the Advanced option system as the server. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device. 1. Click Start, point to Settings, and then click Printers or Printers
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    device software on client computers After printer drivers are installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network device must install the software on their computers (clients). 44 Configure and
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    , double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer. • On the network, browse to the device and drag it to your Printers folder. • Add the device and install the software from the INF file
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    the device sharing software and associated Help files.) For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers 1. Open System Preferences, click Print & Fax, and
  • HP 6000 | User Guide - Page 51
    using the installer (Windows) • To set up the device on a wireless communication using the installer (Mac OS X) • Connect the device using an ad hoc wireless network connection • To turn off wireless communication • Configure your firewall to work with HP devices • Change the connection method
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    . It addresses all known supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. To set up wireless communication using the installer (Windows Wireless Device, and then follow the onscreen instructions. NOTE: If the firewall software
  • HP 6000 | User Guide - Page 53
    . Configure your firewall to work with HP devices A personal firewall, which is security software running on your computer, can block network communication between your HP device and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print
  • HP 6000 | User Guide - Page 54
    disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the HP device over the network. Change the connection method If you have installed the
  • HP 6000 | User Guide - Page 55
    list of accepted MAC addresses. 1. Print the wireless status report. For information on the wireless status report, see Understand the network configuration or wireless status report. 2. Open the wireless access point's configuration utility, and add the HP device's hardware address to the list of
  • HP 6000 | User Guide - Page 56
    router and make configuration changes from the local computer you are accessing over the Internet. • To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP. Uninstall and
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    all of the Plug and Play events to complete. 11. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer, method 2 NOTE: Use this method if Uninstall is not available in
  • HP 6000 | User Guide - Page 58
    HP software from the pull-down menu. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CD-ROM drive. 6. On the desktop, open the CD-ROM, and then double-click HP Printer
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    Clear jams • Errors (Windows) Work with ink cartridges To ensure the best print quality from the HP Printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and cleaning the
  • HP 6000 | User Guide - Page 60
    Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room
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    NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies online. NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION
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    slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the
  • HP 6000 | User Guide - Page 63
    cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors on some models, press the Wireless button) until the ink cartridge lights blink, approximately five seconds, and
  • HP 6000 | User Guide - Page 64
    Run Diagnostic. • HP Toolbox (Windows): Click the Device Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60
  • HP 6000 | User Guide - Page 65
    edges. They should be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Print and evaluate a print quality report 61
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    reprint the Print Quality Diagnostic report. If the problem still occurs, but cleaning seems to have helped, clean again. 6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead
  • HP 6000 | User Guide - Page 67
    Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to be installed before removing an old ink cartridge. Regular white streaks in the
  • HP 6000 | User Guide - Page 68
    of bad Large-Font Type The letters are ragged on one end - clean the printer. If this defect occurs right after a new cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. 64 Maintain and troubleshoot
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    lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning
  • HP 6000 | User Guide - Page 70
    Understand the printer status page. • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences, select Print & Fax
  • HP 6000 | User Guide - Page 71
    If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in
  • HP 6000 | User Guide - Page 72
    . For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check the device location and length of USB cable
  • HP 6000 | User Guide - Page 73
    printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The product prints meaningless characters • Nothing happens when I try to print • The pages or envelopes that have clasps or windows. Cause: The wrong type of
  • HP 6000 | User Guide - Page 74
    : Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue
  • HP 6000 | User Guide - Page 75
    this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the
  • HP 6000 | User Guide - Page 76
    a wired, wireless, make sure that the respective connections are active and the prodict is turned on. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Solution Center Software, click Settings
  • HP 6000 | User Guide - Page 77
    2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution
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    this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the
  • HP 6000 | User Guide - Page 79
    a wired, wireless, make sure that the respective connections are active and the product is turned on. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Solution Center software, click Settings
  • HP 6000 | User Guide - Page 80
    not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print
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    media Cause: The paper guides were not positioned correctly. Text or graphics are cut off at the edge of the page Try the following solutions to supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print
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    print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software print job if the graphics do not fit in the printable area of the page. TIP: Some software
  • HP 6000 | User Guide - Page 83
    product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Cause: The printhead
  • HP 6000 | User Guide - Page 84
    using genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels • Solution 5: Check the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support 80
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    genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
  • HP 6000 | User Guide - Page 86
    paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required
  • HP 6000 | User Guide - Page 87
    print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service
  • HP 6000 | User Guide - Page 88
    genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
  • HP 6000 | User Guide - Page 89
    print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service
  • HP 6000 | User Guide - Page 90
    problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Cause: The defect is more noticible in areas of uniform light colors
  • HP 6000 | User Guide - Page 91
    , see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information
  • HP 6000 | User Guide - Page 92
    print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service
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    will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this
  • HP 6000 | User Guide - Page 94
    a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution
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    will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. Printouts
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    back of the paper Try the following solutions if there is smeared ink on the back of your printout. • Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess
  • HP 6000 | User Guide - Page 97
    the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • Solution 2: Make sure the paper is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the rollers • Solution 5: Check for a paper jam • Solution 6: Service
  • HP 6000 | User Guide - Page 98
    or OpenType fonts • Solution 3: Align the printhead • Solution 4: Clean the printhead Solution 1: Wait before you attempt to reprint Solution: If the black cartridge is new, allow time for automatic servicing to clear up the problem. Black print quality should start to improve in a few hours. If you
  • HP 6000 | User Guide - Page 99
    not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Solution 2: Use TrueType or OpenType fonts
  • HP 6000 | User Guide - Page 100
    ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service
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    seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be
  • HP 6000 | User Guide - Page 102
    dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the printhead, and calibrates the printer. Recycle or discard the
  • HP 6000 | User Guide - Page 103
    the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray
  • HP 6000 | User Guide - Page 104
    when it is not printing. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS X). • Make sure the network cable
  • HP 6000 | User Guide - Page 105
    configuration or wireless status report • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address. ◦ Print the device's network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers
  • HP 6000 | User Guide - Page 106
    the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network • If the Network light on the
  • HP 6000 | User Guide - Page 107
    printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights
  • HP 6000 | User Guide - Page 108
    wireless router. The connection status of your computer should change to Not Connected. c. Reconnect the power cord to the wireless router. The connection status should change using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html?
  • HP 6000 | User Guide - Page 109
    the back, then wireless connectivity is disabled. 2. If the HP device is connected to a wireless network, print the device's Wireless Configuration page. For more information, see Understand the network configuration or wireless status report. ▲ After the page has been printed, check the Network
  • HP 6000 | User Guide - Page 110
    . Make sure the wireless version of the HP device is set as the default printer driver (Windows only) If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or 106 Maintain
  • HP 6000 | User Guide - Page 111
    for the version of the printer driver that is connected wirelessly and select Set as Default Printer. Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop
  • HP 6000 | User Guide - Page 112
    sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control-panel lights reference. • Make sure that the device can print a printer status page. • Rear access panel
  • HP 6000 | User Guide - Page 113
    . • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Troubleshoot installation issues 109
  • HP 6000 | User Guide - Page 114
    configuration or wireless status report. • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address: ◦ Print the device's network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers
  • HP 6000 | User Guide - Page 115
    To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel or duplexer. 2. Check the rear access panel or duplexer. a. Push the button on
  • HP 6000 | User Guide - Page 116
    • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • Previously used genuine HP cartridge • Ink Service Capacity Warning • General printer error
  • HP 6000 | User Guide - Page 117
    error: • Advanced printhead maintenance • Supplies Advanced printhead maintenance WARNING! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. Errors (Windows
  • HP 6000 | User Guide - Page 118
    Chapter 5 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. 114 Maintain and troubleshoot
  • HP 6000 | User Guide - Page 119
    and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. Errors (Windows) 115
  • HP 6000 | User Guide - Page 120
    the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 116 Maintain and troubleshoot
  • HP 6000 | User Guide - Page 121
    with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. Errors (Windows) 117
  • HP 6000 | User Guide - Page 122
    acceptable. • The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon. HP recommends you have replacement cartridges available to install when print quality is no longer acceptable. • Ink system failure 118 Maintain and
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    delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For information on recycling used ink supplies, see HP inkjet supplies recycling program. Ink system failure Use the following to correct the error: Turn off the product, unplug the power cord, and
  • HP 6000 | User Guide - Page 124
    : • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Load media • Print on special and custom-sized media • Change print settings The cartridge cradle cannot
  • HP 6000 | User Guide - Page 125
    printer as it is currently configured Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows
  • HP 6000 | User Guide - Page 126
    you made any changes, try to print again. Printer Paused Your printer is currently paused Use the following to correct the error: Printer Offline Document failed to print The job failed to print due to an error in the printing system. Solve printing problems. Previously used genuine HP cartridge The
  • HP 6000 | User Guide - Page 127
    www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Errors (Windows) 123
  • HP 6000 | User Guide - Page 128
    action to take if necessary. • Interpreting control-panel lights Interpreting control-panel lights 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button (available with some models) Wireless button (available with some models) 5 Ink cartridge lights 124 Control-panel
  • HP 6000 | User Guide - Page 129
    printing. • If the error persists, turn the device off, and then on again. The device is out of paper. Load paper and press (Resume button). The media width setting does not match the media loaded. Change the media setting in the print driver to match the media Interpreting control-panel lights
  • HP 6000 | User Guide - Page 130
    on. Explanation and recommended action loaded. For more information, see Print on special and customsized media A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, from left to right. The
  • HP 6000 | User Guide - Page 131
    the ink cartridge lights One or more of the ink blink. cartridges are missing. There is a duplicate cartridge installed in the device. • Install the indicated ink cartridge, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. • If the error persists, replace
  • HP 6000 | User Guide - Page 132
    ink cartridge lights blink. One or more of the ink cartridges are faulty, need attention, incorrect, missing, damaged, or incompatible. • Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. • If the error
  • HP 6000 | User Guide - Page 133
    light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. Replace the existing ink cartridges to avoid poor print quality. To continue printing using the existing ink cartridges
  • HP 6000 | User Guide - Page 134
    symptom persists, replace the indicated ink cartridge with new ink cartridge or press (Resume button) to continue using the existing ink cartridge. A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing. 130 Control-panel lights reference
  • HP 6000 | User Guide - Page 135
    2.0 printer adapter that allows you to share the device with multiple computers. Upgrade non-wireless devices to use 802.11g wireless technology 802.11g print server for wireless communication to a computer Supplies This section covers the following topics: • Ink cartridges • HP media HP supplies
  • HP 6000 | User Guide - Page 136
    server). • Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and
  • HP 6000 | User Guide - Page 137
    using online chat. • Check for software updates. You can also obtain support from HP from the following electronic sources: • Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows). • Embedded Web server: When the
  • HP 6000 | User Guide - Page 138
    version number of the printer software. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number. Support process If you
  • HP 6000 | User Guide - Page 139
    troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support
  • HP 6000 | User Guide - Page 140
    Appendix B Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. 136 Support and warranty
  • HP 6000 | User Guide - Page 141
    add any new hardware or software to your computer at about HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP
  • HP 6000 | User Guide - Page 142
    Appendix B For instructions on how to pack your product for exchange, see Pack the device. HP Korea customer support 138 Support and warranty
  • HP 6000 | User Guide - Page 143
    Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 139
  • HP 6000 | User Guide - Page 144
    Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make
  • HP 6000 | User Guide - Page 145
    shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your
  • HP 6000 | User Guide - Page 146
    (does not include printing supplies) • Device: 8.35 kg (18.4 lb) • With Duplexer: Adds 0.95 kg (2.0 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Device languages Font support Duty cycle Capacity • USB 2.0-compliant high speed • Wireless 802.11b/g • Wired
  • HP 6000 | User Guide - Page 147
    www.hp.com/support/. Operating system compatibility • Windows 2000 Service Pack 4, Windows XP Service Pack 1, Windows XP x64 Service Pack 1, Windows Vista NOTE: For Windows 2000 SP4, Windows XP x64 Edition SP 1, Windows XP SP 1 Starter Edition, and Windows Vista Starter Edition only printer drivers
  • HP 6000 | User Guide - Page 148
    Citrix Presentation Server 4.5 • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Compatible network protocols TCP/IP Network management • HP Web Jetadmin plug-ins • Embedded Web server Features Ability to remotely configure and manage network devices
  • HP 6000 | User Guide - Page 149
    : 100 to 240 VAC (± 10%), 50 to 60 Hz (± 3Hz) Output voltage: 32 Vdc, 1560 mA Power consumption 29.6 watts Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 54 (dBA) Sound power LwAd 6.7 (BA) Acoustic emission specifications
  • HP 6000 | User Guide - Page 150
    to users in Japan about the power cord • Toxic and hazardous substance table • LED indicator statement • Regulatory information for wireless products • Regulatory model number • Declaration of conformity • Environmental product stewardship program • Third-party license agreements FCC statement 146
  • HP 6000 | User Guide - Page 151
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 147
  • HP 6000 | User Guide - Page 152
    products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Union regulatory notice
  • HP 6000 | User Guide - Page 153
    Notice to users in Taiwan European Union regulatory notice Regulatory information for wireless products 149
  • HP 6000 | User Guide - Page 154
    Model Number for your product is SNPRC-0802-01 (HP Officejet 6000 Printer) or SNPRC-0802-02 (HP Officejet 6000 Wireless Printer). This regulatory number should not be confused with the marketing name (HP Officejet 6000 Printer Series) or product number. Declaration of conformity 150 Regulatory
  • HP 6000 | User Guide - Page 155
    Declaration of conformity 151
  • HP 6000 | User Guide - Page 156
    visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP 6000 | User Guide - Page 157
    Disposal of waste equipment by users in private households in the European Union Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® Environmental
  • HP 6000 | User Guide - Page 158
    Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. Third-party license agreements This section contains the following shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
  • HP 6000 | User Guide - Page 159
    Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS
  • HP 6000 | User Guide - Page 160
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected] Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in
  • HP 6000 | User Guide - Page 161
    to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
  • HP 6000 | User Guide - Page 162
    print job 30 capacity tray 22 cards guidelines 19 sizes supported 21 tray supporting 22 cartridges. See ink cartridges clean printhead 97 color dull 88 colors specifications 144 connections changing Ethernet to wireless 51 changing USB to wireless (Mac OS X) 51 changing USB to wireless (Windows
  • HP 6000 | User Guide - Page 163
    108 Windows network software 44 IP address checking for device 101 J jams clearing 111 paper to avoid 18 preventing 112 L language, printer 142 lights on control panel illustration 124 understanding 124 lights reference 124 loading tray 1 24 M Mac OS X borderless printing 29 HP Printer Utility
  • HP 6000 | User Guide - Page 164
    wireless settings 48 serial number 40 Services tab, Toolbox (Windows) 36 settings administrator 32 printer driver 25 printing, default 26 setup connection types 12 Windows 42 Windows networks 44 shipping the device 140 skew, troubleshoot print 100 slow print, troubleshoot 66 smeared ink 80 software
  • HP 6000 | User Guide - Page 165
    99 power 66 print 66 print quality 80 printer status page 39 skewed pages 100 slow print 66 tips 65 troubleshooting hardware installation suggestions 108 installation issues 108 lights 124 print 69 software installation suggestions 109 solve network problems 101, 110 wireless problems 102 two-sided
  • HP 6000 | User Guide - Page 166
    162
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    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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E609
User Guide
OFFICEJET
6000