9
Maintain and troubleshoot
Work with ink cartridges
..........................................................................................................
143
Information on ink cartridges and the printhead
...............................................................
144
Check the estimated ink levels
.........................................................................................
144
Replace the ink cartridges
................................................................................................
145
Advanced ink cartridge maintenance
...............................................................................
147
Clean the sensor
........................................................................................................
148
Clean the sensor windows on the ink cartridges
........................................................
149
Advanced printhead maintenance
....................................................................................
151
Clean the printhead
....................................................................................................
151
Align the printer
..........................................................................................................
152
Usage information collection
............................................................................................
153
Print and evaluate a print quality report
..................................................................................
154
To print a print quality report
.............................................................................................
154
To evaluate the Print Quality Diagnostic Page
.................................................................
155
Ink Levels
....................................................................................................................
155
Good color bars
..........................................................................................................
155
Ragged, irregularly streaked, or faded bars
...............................................................
156
Regular white streaks in the bars
...............................................................................
157
Bar colors are not uniform
..........................................................................................
157
Large Black Font Text
................................................................................................
158
Alignment Patters
.......................................................................................................
158
Clean the device
.....................................................................................................................
159
Clean the scanner glass
...................................................................................................
159
Clean the exterior
.............................................................................................................
160
Clean the automatic document feeder
..............................................................................
160
General troubleshooting tips and resources
...........................................................................
163
Solve printing problems
..........................................................................................................
164
The device shuts down unexpectedly
...............................................................................
164
Error message appears on control-panel display
.............................................................
165
Device takes a long time to print
......................................................................................
165
Blank or partial page printed
.............................................................................................
165
Something on the page is missing or incorrect
.................................................................
166
Placement of the text or graphics is wrong
.......................................................................
166
Print troubleshooting
...............................................................................................................
167
Envelopes print incorrectly
...............................................................................................
168
The product is not responding
..........................................................................................
168
The product prints meaningless characters
......................................................................
171
Nothing happens when I try to print
..................................................................................
172
The margins are not printing as expected
........................................................................
175
Text or graphics are cut off at the edge of the page
.........................................................
176
A blank page came out while printing
...............................................................................
178
6