HP 7310 User Guide

HP 7310 - Officejet All-in-One Color Inkjet Manual

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  • HP 7310 | User Guide - Page 1
    HP Officejet 7300/7400 series all-in-one User Guide
  • HP 7310 | User Guide - Page 2
    HP Officejet 7300/7400 series all-in-one User Guide
  • HP 7310 | User Guide - Page 3
    Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. 8 If the product does not operate normally, see the online Troubleshooting help. 9 No operator-serviceable parts inside. Refer servicing to qualified service
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    8 Use the scan features 68 9 Print from your computer 73 10 Fax setup...76 11 Use the fax features 101 12 Use HP Instant Share (USB 124 13 Use HP Instant Share (networked 131 14 Order supplies 149 15 Maintain your HP all-in-one 152 16 Troubleshooting information 166 17 Get HP support 207 18
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    described in this guide might not apply to the model you purchased. Tip You can do more with your HP all-in-one by using the HP Image Zone software installed on your computer. The software includes enhanced copy, fax, scan, and photo functionality, as well as troubleshooting tips and product
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    Output tray extender Input tray Paper-width guide Ethernet port and Ethernet indicator lights Rear USB port Power connection Fax ports (1-LINE and 2-EXT) Rear clean-out door Note The wireless radio on the HP Officejet 7400 series all-in-one is on by default. The blue (wireless radio) light reflects
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    HP all-in-one overview Chapter 1 Label 1 2 3 4 5 6 7 8 9 10 11 Name and Description Scan To: Select a scan destination. Start Scan: Start a scan job and send it to the destination you selected using the Scan To button. One-touch speed dial buttons: Access the first five speed dial numbers. Start
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    they are scanned from the document feeder tray. (HP Officejet 7400 series all-in-one only) Lighter/Darker: Access a menu that allows you to lighten or darken copy output. (HP Officejet 7300 series all-in-one only) Print area. Reduce/Enlarge: Change the size of the photo for printing. User Guide 5
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    has green on top, which is the tri-color print cartridge. Shows the ink level of the print cartridge represented by the color of the icon. This example (HP Officejet 7400 series all-in-one only) Shows that there is an ad hoc wireless network connection. (HP Officejet 7400 series all-in-one only)
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    inserting a memory card, accessing the HP all-in-one from a connected computer, or Scan To menu The Scan To menu lists scan destinations, including applications installed on your computer. Therefore, your Scan To menu might list scan destinations different than the ones shown here. User Guide
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    HP all-in-one overview Chapter 1 Scan To (USB - Windows) 1. HP Image Zone 2. Microsoft PowerPoint 3. Adobe Photoshop 4. HP Instant Share 5. Memory Card Scan To (USB - Macintosh) 1. JPEG to HP Gallery 2. Microsoft Word 3. Microsoft PowerPoint 4. HP Instant Share 5. Memory Card Scan Menu When the HP
  • HP 7310 | User Guide - Page 12
    1. Print Proof Sheet 2. Scan Proof Sheet HP Instant Share menu HP Instant Share 1. Send 2. Receive 3. HP Instant Share Options Setup Menu The Help Menu selection on the Setup Menu provides quick access to key help topics. Most of the information is presented on a connected Windows PC or Macintosh
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    during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Image Zone software; then reinstall the software. For more information, see the Setup Guide that came with your HP all-in-one. Button Name and Purpose Scan Picture: Scans a photo
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    supported. When you install the HP Image Zone software, the HP Image Zone icon is placed in the Dock. Note If you install more than one HP all-in-one, an HP Image Zone icon for each device is displayed in the Dock. For example, if you have an HP scanner and an HP all-in-one installed, two HP Image
  • HP 7310 | User Guide - Page 15
    Zone software in one of two ways: ● Through the HP Image Zone window ● Through the HP Image Zone Dock menu Open the HP Image Zone window Select the HP Image Zone icon to open the HP Image Zone window. The HP Image Zone window has two main elements: ● The display area for the Products/Services tabs
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    installed devices. Settings Use this feature to view or change various settings for your HP all-in-one, such as print, scan, or copy. Search HP Image Zone Help Use this feature to search the HP Image Zone Help, which provides software help and troubleshooting information for your HP all-in-one
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    its features can be accessed. Use one of the following methods to open the HP Director: - Double-click the HP Directorr alias on the desktop. - Double-click the HP Director alias in the Applications:Hewlett-Packard:HP Photo and Imaging Software folder. The HP Director displays only the task buttons
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    a memory card to your computer is not supported over a network. Scan Picture: Use this feature to scan an image and display it in the HP Gallery. Scan Document: Use this feature to scan text and display it in the selected destination text editing software program. Note Availability of this feature
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    instructions for setting up your HP all-in-one and installing software. Make sure you follow the steps in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or the Troubleshooting chapter in this guide. HP Photosmart 2600 series printer User Guide
  • HP 7310 | User Guide - Page 20
    information which might not be found in other publications. Install the software to access the Readme file. If you have internet access, you can get help and support from the HP website. This website offers technical support, drivers, supplies, and ordering information. Find more information User
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    (HP Officejet 7400 series all-in-one only) Up to five computers connected by means of an access point. (infrastructure mode) All features are supported, including Webscan. Follow the Setup and Network Guides for detailed instructions. HP bt300 Bluetooth® Wireless Printer Adapter (HP bt300
  • HP 7310 | User Guide - Page 22
    Connect using wireless The HP Officejet 7400 series all-in-one uses an internal networking component that supports a wireless network. Detailed instructions on connecting your HP all-in-one to a wireless (802.11b or g) network are included in the Setup and Network Guides that came with your device.
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    HP all-in-one ships with a predefined name for your HP all-in-one HP all-in-one, HP all-in-one to print. Set Bluetooth security for your HP all-in-one You can enable printer security settings through the Bluetooth menu on your HP allin-one HP all-in-one from a Bluetooth device ● Make your HP all-in-one
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    . Use Webscan Webscan lets you perform a basic scan through your HP all-in-one using just a Web browser. It also lets you perform the scan from your HP all-in-one without the device software installed on your computer. Just enter the IP address of the HP all-in-one in a Web browser. The embedded Web
  • HP 7310 | User Guide - Page 25
    using the HP all-in-one and does not support scan-to destinations like the HP Image Zone scanning software. The e-mail functionality of Webscan is limited, so it is recommended you use the HP Image Zone scanning software for this feature instead. Connection information 22 HP Officejet 7300/7400
  • HP 7310 | User Guide - Page 26
    . Work with photos A Transfer a photo from a memory card inserted into your HP all-in-one to your Windows PC. B Transfer a photo from your HP digital camera to your Windows PC. C Transfer a photo by scanning a photo directly onto a memory card inserted into your HP all-in-one. User Guide 23
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    more information, see the section below specific to your operating system. Edit photos using a Windows PC The graphic below shows two methods for editing photos using a Windows PC. For more information, see the list below the graphic. 24 HP Officejet 7300/7400 series all-in-one Work with photos
  • HP 7310 | User Guide - Page 28
    a photo on your Windows PC using the HP Image Zone software. B Edit a photo using the control panel on your HP all-in-one. Edit photos using a HP Image Zone software. B Edit a photo on your Macintosh using the iPhoto software. C Edit a photo using the control panel on your HP all-in-one. User Guide
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    using a Windows PC. For more information, see the list below the graphic. Work with photos A Share photos from your USB-connected HP all-in-one using the HP Instant Share service. Transfer photos from your USB-connected HP all-in-one to your computer, where you use the HP Instant Share software to
  • HP 7310 | User Guide - Page 30
    A Share photos from your USB-connected HP all-in-one using the HP Instant Share service. Transfer photos from your USB-connected HP all-in-one to your computer, where you use the HP Instant Share software to send the photos through the HP Instant Share service as an e-mail to your friends or family.
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    photos to your Windows PC and printing them using the HP Image Zone software. Print photos using a Macintosh The graphic below shows several methods for printing photos using a Macintosh. For more information, see the list below the graphic. 28 HP Officejet 7300/7400 series all-in-one Work with
  • HP 7310 | User Guide - Page 32
    software application on your computer. C Print photos from a memory card using the control panel on the HP all-in-one. D Print photos from a memory card by transferring photos to your Macintosh and printing them using the HP Gallery software or the HP Director software. Work with photos User Guide
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    instructions for loading originals in the automatic document feeder or on the glass to copy, scan, or fax; choosing the best paper type for your job; loading paper in the input tray; and avoiding paper jams the HP all-in-one. Load an original in the automatic document feeder You can copy, scan, or
  • HP 7310 | User Guide - Page 34
    can copy, scan, or fax document feeder. You should also follow these instructions when loading a proof sheet on the guides along the front and right edges of the glass. 3 Close the lid. Choose papers for printing and copying You can use many types and sizes of paper in your HP all-in-one. Review
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    papers not specifically designed for your HP all-in-one. They can jam the HP all-in-one or repel the ink. ● Multi-part forms (such as duplicate and triplicate forms). They can wrinkle or get stuck. The ink is also more likely to smear. ● Envelopes with clasps or windows. We do not recommend copying
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    input tray 1 Remove the output tray, and slide the paper-width and paper-length guides to their outermost positions. 2 Tap a stack of paper on a flat surface to base of the input tray. 4 Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. Do not overload
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    instructions that came with the accessory. Load 10by 15cm (4by 6inch) photo paper You can load 10 by 15 cm (4 by 6 inch) photo paper into the main input tray of your HP all-in-one and paper-width guides inward against the stack of photo paper until they stop. 34 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 38
    of these accessories, read and follow the instructions that came with the accessory. Load postcards cards into the main input tray of your HP all-in-one, or into an optional rear input tray. stops. 4 Slide the paper-length and paper-width guides inward against the stack of cards until they stop
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    of these accessories, read and follow the instructions that came with the accessory. Load envelopes You can load one or more envelopes into the input tray of your HP all-in-one. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Note For specific details on how to
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    manually feed one sheet at a time into the input tray with the blue stripe facing up. ● HP Matte Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards: Insert a small stack of HP insert labels one sheet at a time. Continuous banner paper (for printing from a software application
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    guides do not bend the paper in the input tray. ● Do not force paper too far forward in the input tray. ● Use paper types that are recommended for your HP all-in-one can jam in the automatic document feeder. For more information about clearing paper jams, see Paper troubleshooting. 38 HP Officejet
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    in your HP all-in-one to print or supports PictBridge to the HP all-in-one through the camera port and print directly from the camera. Your HP all-in-one scan a document and send the scanned image to an inserted memory card. For more information, see Send a scan to a memory card. Your HP all-in-one
  • HP 7310 | User Guide - Page 43
    camera that supports PictBridge Note The camera port only supports USB-equipped digital cameras that support PictBridge. It does not support other types to format your memory card in a Windows XP PC. Control memory card security on a network Your HP all-in-one, if networked, lets computers on your
  • HP 7310 | User Guide - Page 44
    . For more information on adding encryption to a wireless network, see the Network Guide. Note The HP all-in-one never shares the contents of a memory card in a digital camera that is connected to the HP all-in-one through the camera port. 1 Press Setup. 2 Press 8, and then press 3. This displays
  • HP 7310 | User Guide - Page 45
    to print the proof sheet, complete it, and then scan it. Printing photos from a proof sheet is done in three steps: printing a proof sheet, HP all-in-one by purchasing a photo or gray photo print cartridge. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink
  • HP 7310 | User Guide - Page 46
    cartridge for superior print quality. With the tri-color and photo print cartridges installed, you have a six-ink system. For more information, see Use a photo print cartridge. Memory Card proof sheet. 2 Select one layout style by filling in a circle in step 2 of the proof sheet. User Guide 43
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    scan the completed sheet you have placed on the scanner glass. Tip Make sure the glass of the HP all-in-one is completely clean or the proof sheet might not scan the HP Image Zone software to set photo print options. For more information, see the HP Image Zone Help. 44 HP Officejet 7300/7400 series
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    card into the appropriate slot on your HP all-in-one. 2 In the Photo area, press HP all-in-one should use. This setting is only available if a rear tray is detected when you turn on the HP both set to Automatic, the HP all-in-one selects the best print options for HP all-in-one detect and set the paper
  • HP 7310 | User Guide - Page 49
    6. Layout Style 7. Smart Focus 8. Digital Flash 9. Set New Defaults Description Lets you select one of three layout styles for the current print job. The Paper Saver layout fits as many photos is showing, and then press OK when prompted to set new defaults. 46 HP Officejet 7300/7400 series all-in
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    color effects, and more. This section contains information on the following topics: editing images on the HP allin-one, and using the Zoom or Rotate functions. Edit a photo from the control panel You can Cancel to exit the Zoom function and return the photo to its original state. User Guide 47
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    HP all-in-one and use the control panel to print photos. For information on printing photos on your HP all-in-one HP Image Zone software. This software slot on your HP all-in-one. The status light through the photos, one photo at a time your HP all-in-one is slot on your HP all-in-one. The status
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    the paper guides. Tip If HP all-in-one supports HP all-in-one software installed). Disconnect the camera, correct the problem on the camera and reconnect. For more information about PictBridge camera port troubleshooting, see the onscreen Troubleshooting Help that came with your HP Image Zone software
  • HP 7310 | User Guide - Page 53
    your digital camera documentation to see if it supports DPOF. Your HP all-in-one supports DPOF file format 1.1. When you print camera-selected photos, the HP all-in-one print settings do not apply; the settings in the photos on a memory card as a slide show. 50 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 54
    appropriate card slot on your HP all-in-one. 2 Select one or more photos. 3 Press Photo on the control panel of your HP all-in-one. The Photo Menu appears on the color graphics display. 4 Press 5 to select HP Instant Share. For Windows users, the HP Image Zone software opens on your computer. The
  • HP 7310 | User Guide - Page 55
    creative printing projects. The HP software lets you do all this and much more. Explore the software to take full advantage of the features of your HP all-in-one. For Windows: If you want to open the HP Image Zone at a later time, open the HP Director and click the HP Image Zone icon. For Macintosh
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    HP all-in-one borderless copies. This chapter provides instructions for increasing copy speed, enhancing copy one page. Enhance light areas of your copy. Set the copy paper size You can set the paper size on your HP all-in-one is Automatic, which causes the HP all-in-one to detect the size of paper
  • HP 7310 | User Guide - Page 57
    for copying is Automatic, which causes the HP all-in-one to detect the type of paper in the input tray. If you copy onto special papers, or if you experience poor print quality by using the Automatic setting, you can set the paper type manually from the Copy Menu. 1 In the Copy
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    ) Premium Photo Increase copy speed or quality The HP all-in-one provides three options that affect copy speed and quality but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your print cartridges. To change the copy quality copy features User Guide 55
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    the HP all-in-one itself. They do not adjust the settings in the software. You can save your most frequently used settings by using the HP Image Zone software that came with your HP all-in-one. For more information, see the onscreen HP Image Zone Help. Use the copy features 56 HP Officejet 7300
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    by increments of 5 to make it easier to set a large number of copies. 5 Press Start Copy Black or Start Copy Color. In this example, the HP all-in-one makes six copies of the original 10 by 15 cm (4 by 6 inch) photo. Use the copy features User
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    Note You can make two-sided copies only if your HP all-in-one has an HP Automatic Two-Sided Printing Accessory. The HP Automatic Two-Sided Printing Accessory is standard equipment with some models sided original. 5 Press Start Copy Black or Start Copy Color. 58 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 62
    the exact order that they are scanned from the document feeder tray. You must copy more than one original to use the collate feature. the left. Tip Larger collate projects might exceed the memory of your HP all-in-one. Try breaking large collate projects into smaller jobs. Copy fewer pages Guide 59
  • HP 7310 | User Guide - Page 63
    Chapter 7 color and photo print cartridges installed, you have a six-ink system. See Use a photo print cartridge for more information. Warning In order to make a borderless copy, you must have photo paper (or other specialty paper) loaded. If the HP all-in-one detects plain paper in the input tray,
  • HP 7310 | User Guide - Page 64
    specialty paper) loaded. If the HP all-in-one detects plain paper in the input HP all-in-one. 1 Load letter or A4 photo paper in the input tray. If your HP all-in-one has more than one times on one page You can print multiple copies of an original on one page by you select one of the available
  • HP 7310 | User Guide - Page 65
    one one copy. Some larger sizes do not prompt you for a number of images. In this case, only one the original or cropping the edges, the HP all-in-one might leave an uneven amount of white /Enlarge. This displays the Reduce/Enlarge menu. 4 Press one of the following: - If you loaded your original in
  • HP 7310 | User Guide - Page 66
    /Enlarge menu and then selects Legal > Ltr 72%. 4 Press Start Copy Black or Start Copy Color. The HP all-in-one reduces the size of your original to fit within the printable area of the letter paper, as shown below. front corner of the glass or face up in the document feeder tray. User Guide 63
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    ) ● Thin, colored objects or lines contain black sections ● Horizontal grainy or white bands appear in light- to medium-gray areas Use the copy features 64 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 68
    easy to set Enhancement settings for photos and other documents you copy by using the HP Image Zone software that came with your HP all-in-one. With one click of your mouse button, you can set a photo to copy with Photo enhancements assemble them into a poster. Use the copy features User Guide 65
  • HP 7310 | User Guide - Page 69
    After you select the poster width, the HP all-in-one adjusts the length automatically to maintain the proportions the HP Image Zone software that came with your HP all-in-one. For more information, see the onscreen HP Image the paper type, the HP all-in-one copies a mirror image of your original automatically
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    Stop copying ➔ To stop copying, press Cancel on the control panel. Use the copy features User Guide 67
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    . To use the scan features, your HP all-in-one and computer must be connected and turned on. The HP all-in-one software must also be installed and running on your computer prior to scanning. To verify that the HP all-in-one software is running on a Windows PC, look for the HP all-in-one icon in the
  • HP 7310 | User Guide - Page 72
    more information about editing a preview image, see the onscreen HP Image Zone Help that came with your software. 4 Make any edits to the preview image in the HP Scan window. When you have finished, click Accept. The HP all-in-one sends the scan to the selected application. For example, if you chose
  • HP 7310 | User Guide - Page 73
    Instant Share. 4 Press OK to select the destination and scan the image. The image is scanned and uploaded to your computer. For Windows users, the HP Image Zone software opens on your computer. The HP Instant Share tab appears. A thumbnail of the scanned image appears in the Selection Tray. For more
  • HP 7310 | User Guide - Page 74
    and start the scan. Before you can share a scanned image on a network-connected HP all-in-one, you must first have HP Image Zone installed on your computer. For more information on installing HP Image Zone on your computer, see the Setup Guide that came with your HP all-in-one. 1 Load your original
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    3 Press 3 to select Memory Card or use the arrow buttons to highlight it and then press OK. The HP all-in-one scans the image and saves the file to the memory card in the JPEG format. Stop scanning ➔ To stop scanning, press Cancel on the control panel. Scan 72 HP Officejet 7300/7400 series all-in
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    computer 9 Print from your computer The HP all-in-one can be used with any software application that allows printing. The instructions vary slightly depending whether you are printing from a Windows PC or a Macintosh. Make sure you follow the instructions for your operating system in this chapter
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    the HP all-in-one to handle nearly any print task. Windows users software application, this button might be called Properties, Options, Printer Setup, or Printer. 4 Make changes to the print settings, and click OK. 5 Click Print or OK in the Print dialog box to print the job. 74 HP Officejet
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    OK. To change all other print settings 1 Select the HP all-in-one in the Chooser (OS 9), Print Center (OS 10.2 or earlier), or Printer Setup Utility (OS 10.3 or later) before you begin printing. 2 From the File menu in your software application, choose Print. 3 Make changes to the print settings
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    Guide, use the instructions in this chapter to complete your fax setup. Please keep your Setup Guide for later use. In this chapter, you will learn how to set up your HP all-in-one so that faxing works successfully with equipment and services HP all-in-one HP all-in-one HP all-in-one your HP all-in-one.
  • HP 7310 | User Guide - Page 80
    and services (if any) share the same phone line with your HP all-in-one. This one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings. User Guide
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    the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled "1-LINE" on the back of your HP all-in-one. If you use another phone cord, you might experience problems sending and receiving faxes. 78 HP Officejet 7300/7400 series all-in
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    received) DSL service Case B: Set up your HP all-in- Case B: Set up your HP all- (You answered Yes to question 1 one with DSL in-one with DSL only 4 only.) Case E: Shared voice/fax line Voice calls and voice mail service (You answered Yes to questions 4 and 7 only.) Case F: Shared voice
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    services HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one with a separate fax line 1 Using the phone cord supplied in the box with your HP all-in-one, connect one HP all-in-one is not long enough for information on extending it. 2 Set up the HP all-in-one HP all-in-one will
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    service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP all-in-one. The DSL filter removes the digital signal that can interfere with your HP all-in-one Set up your HP all-in-one with a PBX the HP all-in-one to
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    To set up your HP all-in-one with a distinctive ring service 1 Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP all-in-one. 82 HP Officejet 7300/7400 series
  • HP 7310 | User Guide - Page 86
    information on changing this setting, see Change the answer ring pattern (distinctive ringing). Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring mail) on this phone line, connect your HP all-in-one as described in this section. User Guide 83
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    , you must be available to respond in person to incoming fax calls or your HP all-in-one cannot receive faxes. To answer fax calls manually, press the Auto Answer button until the light is off. 4 Run a fax test. For information, see Test your fax setup. 84 HP Officejet 7300/7400 series all-in
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    subscribe to a voice mail service through your telephone company, connect your HP all-in-one as described in this section. Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must
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    it. 4 If your PC modem software is set to receive faxes to your computer automatically, turn off that setting. Caution If you do not turn off the auto fax receive setting in your PC modem software, your HP all-in-one will not be able to receive faxes. 86 HP Officejet 7300/7400 series all-in
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    your computer has two phone ports, see Set up your HP all-in-one to a computer with two phone ports. Set up your HP all-in-one to a computer with one phone port This section describes how to set up your HP all-in-one with a PC modem if your computer has only one phone port. User Guide 87
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    HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one to a computer with one HP all-in-one, connect one end my HP all-in-one is HP allin-one. 4 Using another phone cord, connect one end to the port labeled "2-EXT" on the back of your HP all-in-one software, your HP all-in-one will
  • HP 7310 | User Guide - Page 92
    HP all-in-one to answer calls, automatically or manually: - If you set up the HP all-in-one to answer calls automatically, it answers all incoming calls and receives faxes. Your HP all-in-one before the HP all-in-one answers the HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one
  • HP 7310 | User Guide - Page 93
    software, your HP all-in-one will not be able to receive faxes. 6 Now you need to decide how you want the HP all-in-one to answer calls, automatically or manually: - If you set up the HP all-in-one connect your HP all-in-one as described in this section. 90 HP Officejet 7300/7400 series all-in-one
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    HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one HP all-in-one. Note If you do not connect your answering machine directly to your HP all-in-one HP all-in-one. 3 Using the phone cord supplied in the box with your HP all-in-one, connect one my HP all-in-one the HP all-in-one to
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    phone ports, see Set up your HP all-in-one to a computer with two phone ports. Set up your HP all-in-one to a computer with one phone port This section describes how to set up your HP all-in-one with a PC modem if your computer has only one phone port. 92 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 96
    side with two phone ports. 2 Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" machine, and you might not be able to receive faxes with your HP all-in-one. User Guide 93
  • HP 7310 | User Guide - Page 97
    PC modem software, your HP all-in-one will not be able to receive faxes. 8 Set up the HP all-in-one to answer HP all-in-one to a computer with two phone ports This section describes how to set up your HP all-in-one with a PC modem if your computer has two phone ports. Fax setup 94 HP Officejet
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    HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one of your HP all- in-one. 2 Find the back of your HP all-in-one. 3 Unplug your connection between the HP all-in-one and your answering HP all-in-one. 4 Using the phone cord supplied in the box with your HP all-in-one, connect one
  • HP 7310 | User Guide - Page 99
    the "OUT" port. 6 If your PC modem software is set to receive faxes to your computer automatically, HP all-in-one as described in this section. Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually
  • HP 7310 | User Guide - Page 100
    with your HP all-in-one connected to the "1-LINE" port To set up your HP all-in-one to a computer with one phone port connect one end to the port labeled "2-EXT" on the back of your HP all-in-one. Connect supplied in the box with your HP all-in-one, connect one end to your telephone wall jack,
  • HP 7310 | User Guide - Page 101
    setting in your PC modem software, your HP all-in-one will not be able to splitter. 7 Set up the HP all-in-one to answer incoming calls manually. Press the Auto Answer button HP all-in-one. 3 Connect a phone to the "OUT" port on the back of your PC modem. 98 HP Officejet 7300/7400 series all-
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    the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1 Set up your HP all-in-one for faxing according to the setup instructions in this chapter. 2 Make sure you have inserted
  • HP 7310 | User Guide - Page 103
    to fix any problems found. 6 After you pick up the fax report from your HP all-in-one, press OK. If necessary, resolve any problems found and rerun the test. For more information on resolving any problems found during the test, see The fax test failed. Fax setup 100 HP Officejet 7300/7400 series
  • HP 7310 | User Guide - Page 104
    the HP Director that came with your HP Image Zone software to take full advantage of all of its features. Using the HP Director, HP all-in-one to answer fax calls manually. If you subscribe to a voice mail service, you will also need to answer fax calls manually. This is because the HP all-in-one
  • HP 7310 | User Guide - Page 105
    are voice calls and you rarely receive faxes. Voice mail service provided by your telephone company. Manual (The Auto Answer light is off.) The HP all-in-one will not automatically answer calls. You must receive all faxes manually by pressing Start Fax Black or Start Fax Color. For information
  • HP 7310 | User Guide - Page 106
    can send a blackand-white or color fax from your HP all-in-one. You can also send a fax manually from an attached phone. This allows you to speak to select Fax original from scanner glass. Tip You can also send a fax in color, such as a photo, from your HP all-in-one. Just press Start Fax Color
  • HP 7310 | User Guide - Page 107
    reports manually. Send two-sided originals If you have an HP two-sided printing accessory installed, you can send two-sided originals. For information on loading paper in your accessory, read and follow the instructions that came with the accessory. This feature is only supported for sending
  • HP 7310 | User Guide - Page 108
    the originals from the output area before they are scanned on both sides. The HP all-in-one scans the front side of an original, places it in your fax. This method of sending a fax is called manually sending a fax. Sending a fax manually is useful if you want to make sure the recipient is Guide 105
  • HP 7310 | User Guide - Page 109
    the document feeder tray, and not on the glass. This feature is not supported if you load your originals on the glass. 2 In the Fax area, speed-dial entry appears. 6 Press Start Fax Black. The HP all-in-one sends the fax at the scheduled time. Send Fax Later 106 HP Officejet 7300/7400 series all-in
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    one from memory You can scan a black-and- HP all-in-one scans the originals into HP all-in-one scans not supported if you load your Scan and Fax. 4 Enter the fax number by using the keypad, press a one . The HP all-in-one scans the originals to select Fax original from scanner glass. 4 After you hear
  • HP 7310 | User Guide - Page 111
    and your HP all-in-one to answer in the maximum number of rings supported by HP all-in-one to print single- or two-sided faxes If you have an HP two-sided printing accessory installed, you can print two-sided faxes. For information on loading paper in your accessory, read and follow the instructions
  • HP 7310 | User Guide - Page 112
    HP all-in-one finishes printing the fax. The HP all-in-one instructions in this section to receive faxes. You can receive faxes manually from a phone that is: ● Directly connected to the HP all-in-one HP all-in-one answers. Or, set your HP all-in-one to answer faxes manually the HP all-in-one and you
  • HP 7310 | User Guide - Page 113
    fax ready to send. Note The HP all-in-one does not support polling pass codes. This is a security feature that requires the receiving fax machine (your HP all-in-one) to provide a pass code to the appear on the color graphics display. Use the fax features 110 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 114
    using the Fax Setup Wizard (Windows users) or the Setup Assistant (Macintosh users) during the HP Image Zone software installation. You can also set up or keypad when you dial a fax or phone number. When the HP all-in-one dials the number, it will interpret the symbol and respond accordingly. Guide 111
  • HP 7310 | User Guide - Page 115
    an arrow button to select Done on the visual keyboard, and then press OK. Print reports You can set up your HP all-in-one to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system 112 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 116
    HP all-in-one so that it automatically prints error and confirmation reports. Note If you need printed confirmation each time a fax is sent, follow these instructions manually You can manually generate reports about your HP all-in-one print and alignment problems. For more information the one-touch
  • HP 7310 | User Guide - Page 117
    HP Director that came with your HP Image Zone software. For more information, see the onscreen HP Image Zone Help that came with your HP Image Zone software people by using one speed-dial entry. Note You Fine resolution is also not supported when using this feature. HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 118
    an individual speed-dial entry. Note If the individual speed-dial entry is also a part of a speed-dial group, the speeddial group will reflect any updates made to the of faxed black-andwhite documents. The HP all-in-one sends faxes at the highest resolution supported by the receiving fax machine. You
  • HP 7310 | User Guide - Page 119
    with the top of the page on the left. 2 Enter the fax number by using the keypad, press a one-touch speed dial button, or press Speed Dial until the appropriate speed-dial entry appears. 3 In the Fax Start Fax Black or Start Fax Color. Use the fax features 116 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 120
    HP all-in-one redials a busy number automatically, adjusting the volume of the HP allin-one Review this section for information on changing fax options. Select an input tray for printing faxes If you have one of the supported paper tray accessories installed instructions 2 Do one of the following
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    dial mode for your HP all-in-one to either tone dialing Adjust the volume Your HP all-in-one provides three levels for adjusting selects Ring and Beep Volume. 3 Press to select one of the options: Soft, Loud, or Off. Note number You can set up your HP all-in-one to forward your faxes to another
  • HP 7310 | User Guide - Page 122
    problem. If the HP all-in-one is not able to forward the fax to the designated fax machine (if it is not turned on, for example), the HP all-in-one with a double ring, the HP all-in-one answers it after three rings and receives the fax. If you do not have this service, use the default ring pattern,
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    in memory. After the memory becomes full, the HP all-in-one overwrites the oldest, printed faxes as it receives new faxes. If you want to delete all the faxes in memory, turn off the HP all-in-one by pressing the On button. Use the fax features 120 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 124
    communicate between your HP all-in-one and other fax machines when sending and receiving faxes. The default fax speed is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX system Use the fax features User Guide 121
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    services digital network (ISDN) service If you experience problems HP all-in-one runs out of paper while receiving a fax. Or, if the memory of the HP all-in-one becomes full, the HP all-in-one overwrites the oldest, press Cancel. The HP all-in-one begins printing the off the HP all-in-one by pressing
  • HP 7310 | User Guide - Page 126
    on the HP all-in-one and not services do not work properly when the HP all-in-one is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service Internet faxing service supports faxing. . The HP all-in-one prints any
  • HP 7310 | User Guide - Page 127
    using your device and the HP software installed on your computer. If you have a Windows-based computer, use the HP Image Zone software; if you have a Macintosh, use the HP Instant Share client application software. Note A USB-connected device is an HP All-in-One that is connected to a computer
  • HP 7310 | User Guide - Page 128
    camera. Note Movie file types might not be supported by the HP Instant Share service. 3 Press HP Instant Share on the control panel of your HP all-in-one. For Windows users, the HP Image Zone software opens on your computer. The HP Instant Share tab appears. Thumbnails of your photos appear
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    photos you want to share display in the HP Instant Share window. Use the - button to remove photos, or the + button to add photos to the window. b Click Continue and follow the onscreen instructions. c From the HP Instant Share services list, select the service you want to use to send your photos
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    control panel of your HP all-in-one. The Send from Where? menu appears on the color graphics display. 3 Press 2 to select Scanner. The image is scanned and uploaded to your computer. For Windows users, the HP Image Zone software opens on your computer. The HP Instant Share tab appears. A thumbnail
  • HP 7310 | User Guide - Page 131
    your HP all-in-one to send images through HP Instant Share, you can use the HP Image Zone software installed on your computer to send images. The HP Image Zone software lets you select and edit one or more images, and then access HP Instant Share to select a service (for example, HP Instant Share
  • HP 7310 | User Guide - Page 132
    on your desktop. 2 In the HP Image Zone, click the Services button at the top of the window. A list of applications appears in the lower part of the HP Image Zone. 3 Choose HP Instant Share from the list of applications. The HP Instant Share client application software opens on your computer. 4 Use
  • HP 7310 | User Guide - Page 133
    application software, see the onscreen HP Image Zone Help. 5 Make sure the images you want to share display in the HP Instant Share window. 6 Click Continue and follow the onscreen instructions. 7 From the HP Instant Share services list, select the service you want to use to send your scanned image
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    using your HP all-in-one and HP Instant Share. HP Instant Share Send HP Instant Share Send lets you send images from your HP all-in-one to a destination of your choice by means of the HP Instant Share service. (You can also send images from the HP Image Zone software installed on your computer
  • HP 7310 | User Guide - Page 135
    service onscreen Help. Preview or automatically print received images HP Instant Share gives you the option to preview an image collection prior to printing or allow collections to print automatically to your HP all-in-one. Auto print privileges are enabled on a sender by sender basis from the HP
  • HP 7310 | User Guide - Page 136
    can download the remote printer driver to his computer and print to your HP all-in-one (after software install (Macintosh only) For more information, see the HP Instant Share Setup Wizard onscreen Help. Note Make sure you select the Typical install when installing your HP all-in-one software. HP
  • HP 7310 | User Guide - Page 137
    the list. Note HP Image Zone software must be installed on the computer selected, and the computer must be able to access the HP Instant Share service. The HP Instant Share service screens appear in a window on your computer. 4 Sign in to HP Instant Share with your HP Passport userid and password
  • HP 7310 | User Guide - Page 138
    to your network. 3 Select a computer from the list. Note HP Image Zone software must be installed on the computer selected, and the computer must be able to access the HP Instant Share service. The HP Instant Share service screens appear in a window on your computer. 4 At the prompt, sign in to
  • HP 7310 | User Guide - Page 139
    PictBridge camera. Note Movie file types might not be supported by the HP Instant Share service. 3 From the control panel of your HP all-in-one, press HP Instant Share. The Share Menu appears on the color , see Use a memory card or PictBridge camera. 136 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 140
    on the control panel. To use the HP Instant Share button, place the image on the glass, select the scanner as the means by which you are going to send the image, select a destination, and start the scan. Note For more information on scanning an image, see Use the scan features. User Guide 137
  • HP 7310 | User Guide - Page 141
    2 to select Scanner or Feeder. The Share Menu appears. The Share Menu displays the destinations you created on the HP Instant Share service. For more scanned. Note You can also use the Scan To button to send a scanned image. For more information, see Use the scan features. 138 HP Officejet
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    your HP all-in-one to send images through HP Instant Share, you can use the HP Image Zone software installed on your computer to send images. The HP Image Zone software lets you select and edit one or more images, and then access HP Instant Share to select a service (for example, HP Instant Share
  • HP 7310 | User Guide - Page 143
    and v10.2.2 are not supported. 1 Select the HP Image Zone icon from the Dock. The HP Image Zone opens on your desktop. 2 In the HP Image Zone, click the Services button at the top of the window. A list of applications appears in the lower part of the HP Image Zone. 3 Choose HP Instant Share from the
  • HP 7310 | User Guide - Page 144
    HP Instant Share service. To receive images from any sender 1 Press HP Instant Share on the control panel of your HP all-in-one. The HP HP all-in-one HP all-in-one HP Passport account and to whom you have granted allowed or auto print privileges. In Private mode, received images are printed manually
  • HP 7310 | User Guide - Page 145
    Checking "On," your HP all-in-one periodically queries the HP Instant Share service to see if you have received an image collection. If a collection is detected, and it is from a sender with permission to auto print, it is downloaded to your device and printed. 142 HP Officejet 7300/7400 series
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    Share (networked) Note To query the HP Instant Share service manually, press HP Instant Share and then press 2 to select Receive from the HP Instant Share menu. Your HP all-in-one queries the HP Instant Share service. If it finds one or more collections to auto print, the Print Job Ready screen
  • HP 7310 | User Guide - Page 147
    in the Instant Share Options menu. Set print options Images scanned by an HP All-in-One are forwarded to a receiving device with a specific print size. Similarly, images and documents forwarded by the HP remote printer driver are received with a defined print size. When a document, or collection
  • HP 7310 | User Guide - Page 148
    Follow the instructions in To set remote print options for a collection set to auto print. Cancel print jobs Your HP all-in-one lets you new image collections have been received by the HP Instant Share service. You are returned to the HP Instant Share menu. ● If you are previewing User Guide 145
  • HP 7310 | User Guide - Page 149
    HP remote printer driver installed on it. The HP remote printer driver is installed on the computer (or laptop) on which you installed the software for your device. If you want to install the HP remote printer driver on another laptop, install the device software or download the driver from the HP
  • HP 7310 | User Guide - Page 150
    your HP all-in-one checks the HP Instant Share service at HP all-in-one overview. For more information, see To preview images before printing and To automatically print received images. Note If you never send or receive images, or are happy to check manually for messages by pressing the HP
  • HP 7310 | User Guide - Page 151
    be able to send or receive images until it is again set up with HP Instant Share. Select this option when you either want to give your device to someone else or want to switch your HP all-in-one from being network-connected to USB-connected. 148 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 152
    in this guide do not match the numbers on the print cartridges currently installed in your HP all-in-one, order new print cartridges with the same numbers as those you currently have installed. You can find out the reorder numbers for all the print cartridges your device supports through the Printer
  • HP 7310 | User Guide - Page 153
    assistant (PDA). It does not support printing from a Bluetoothenabled PC or Macintosh computer. Order other supplies To order other supplies, such as HP all-in-one software, a copy of the printed User Guide, a Setup Guide, or other customer-replaceable parts, call the appropriate number below
  • HP 7310 | User Guide - Page 154
    (continued) Country/region Europe New Zealand South Africa U.S. and Canada Number for ordering +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) 0800 441 147 +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) Order supplies User Guide 151
  • HP 7310 | User Guide - Page 155
    copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP all-in-one in top can occur if the glass strip is dirty. Maintain your HP all-in-one 152 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 156
    painted parts of the HP all-in-one, as installed in one of the cartridge stalls, one or both icons might not appear in the icon bar. The HP all-in-one cannot detect the amount of ink remaining in non-HP print cartridges or cartridges that have been refilled. Maintain your HP all-in-one User Guide
  • HP 7310 | User Guide - Page 157
    the Print Report menu and then selects Self-Test Report. The HP all-in-one prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Maintain your HP all-in-one 4 Make sure the test patterns are even and show
  • HP 7310 | User Guide - Page 158
    -colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. Maintain your HP all-in-one User Guide 155
  • HP 7310 | User Guide - Page 159
    2 Open the print-carriage access door by lifting from the front center of the device, until the door locks into place. The print carriage is on the far right side of the HP all-in-one. Maintain your HP all-in-one 1 Print-carriage access door 2 Print carriage 156 HP Officejet 7300/7400 series all
  • HP 7310 | User Guide - Page 160
    3 When the print carriage is idle and silent, press down and then lift a latch inside the HP all-in-one. If you are replacing toward you out of its slot. Maintain your HP all-in-one 5 If you are removing the black print cartridge in order to install the photo or gray photo print cartridge, store
  • HP 7310 | User Guide - Page 161
    installing) 3 Ink nozzles under tape Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink on it. If the print cartridge you are installing has a white square or a white pentagon Maintain your HP all-in-one 8 Press down on the latch until
  • HP 7310 | User Guide - Page 162
    you print and copy with your HP all-inone by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality
  • HP 7310 | User Guide - Page 163
    with your HP all-in-one. If neither your print cartridge nor your HP allin-one came with a print cartridge protector, you can order one from HP Support. Go to www.hp.com/support. The print out of the print cartridge protector. Maintain your HP all-in-one 160 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 164
    Align the print cartridges The HP all-in-one prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the HP Image Zone software on your computer. Aligning the print cartridges ensures
  • HP 7310 | User Guide - Page 165
    , and squeeze any excess water from it. 6 Hold the print cartridge by its sides. 7 Clean only the copper-colored contacts. For information on cleaning the ink nozzle area, see Clean the area around the ink nozzles. Maintain your HP all-in-one 162 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 166
    Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. To clean the area around the ink nozzles 1 Turn on the HP all-in-one and open the print-carriage access door. The print carriage is on the far right side of
  • HP 7310 | User Guide - Page 167
    nozzle area with the swab, as shown below. Maintain your HP all-in-one 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area Warning Do not clean the nozzle plate. 7 Place the print cartridge back into the print carriage slot and close the latch. 8 Repeat if necessary for the
  • HP 7310 | User Guide - Page 168
    but other messages, such as low ink warnings and error messages, will still you purchased your HP all-in-one. Note Restoring the factory defaults will not change the date information you set, nor will it affect any changes you made to scan The HP all-in-one might make
  • HP 7310 | User Guide - Page 169
    setup, software installation, fax setup, and HP Instant Share setup troubleshooting information. ● Operational troubleshooting: contains information on issues that may occur during normal tasks when using the HP all-in-one features. ● Device update: Based on advice from HP customer support or
  • HP 7310 | User Guide - Page 170
    file for more information on possible installation problems. ● In Windows, you can access the Readme file from Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to Hewlett-Packard, pointing to HP Officejet 7300/7400 series all-in-one, and then clicking View the Readme
  • HP 7310 | User Guide - Page 171
    My USB cable is not connected Solution You must first install the software that came with your HP all-in-one before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. Once
  • HP 7310 | User Guide - Page 172
    sure to align the overlay over the buttons on the top of the HP all-in-one and snap it firmly into place. Troubleshooting information The color graphics display shows the wrong language Solution Usually, you set to enter the two-digit number for the appropriate country/ region. User Guide 169
  • HP 7310 | User Guide - Page 173
    color graphics display to align the print cartridges Solution The HP all-in-one prompts you to align cartridges every time you install a new print cartridge. For more information, see Align of paper is loaded in the input tray. Troubleshooting information 170 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 174
    2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place. Cause The contacts on the print cartridge are not touching the contacts in the print carriage. User Guide 171
  • HP 7310 | User Guide - Page 175
    into the USB port on the back of your HP allin-one. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP all-inone off and then on again. Troubleshooting information 172 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 176
    carriage path. Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. During a normal installation of the HP all-in-one software
  • HP 7310 | User Guide - Page 177
    software (as apposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director. ● Open the Printers dialog box and check to see that the HP all-in-one is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP
  • HP 7310 | User Guide - Page 178
    utility provided in the HP all-in-one program group. For more information, see Uninstall and reinstall the software. Some of the icons are missing in the HP Director If the essential icons (Scan Picture, Scan Document, Send Fax, and HP Gallery) do not appear, your installation might not be complete
  • HP 7310 | User Guide - Page 179
    to your computer until after you have reinstalled the software. 2 On the Windows taskbar, click Start, Start Programs or All Programs (XP), Hewlett-Packard, HP Officejet 7300/7400 series all-in-one, uninstall software. 3 Follow the onscreen instructions. 4 If you are asked whether you would like to
  • HP 7310 | User Guide - Page 180
    and the instructions provided in the Setup Guide that came with your HP all-in-one. To uninstall from a Windows computer, method 3 Note This is an alternate method if Uninstall Software is not available in the Windows Start menu. 1 Run the HP Officejet 7300/7400 series all-in-one software Setup
  • HP 7310 | User Guide - Page 181
    then double-click HP all-in-one installer. 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP all-in-one. If your HP all-in-one is not
  • HP 7310 | User Guide - Page 182
    Fax setup. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP all-in-one directly to the telephone wall jack. Troubleshooting information User Guide 179
  • HP 7310 | User Guide - Page 183
    is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them Troubleshooting information 180 HP Officejet 7300/7400
  • HP 7310 | User Guide - Page 184
    is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the HP all-in-one to a working phone line and continue reviewing the troubleshooting information in this tone, it might be a phone line set up for digital Troubleshooting information User Guide 181
  • HP 7310 | User Guide - Page 185
    the phone line. The HP all-in-one is having problems sending and receiving faxes HP allin-one and the other end to your telephone wall jack, as shown below. Troubleshooting information 1 Telephone wall jack 2 Phone cord supplied in the box with your HP all-in-one HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 186
    setup. ● If your HP all-in-one shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the
  • HP 7310 | User Guide - Page 187
    number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up your HP all-in-one when you have a voice mail service, see Fax 184 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 188
    to check. ● If your HP all-in-one shares the same phone line with other types of phone equipment, such as an answering machine, a PC modem, or multi-port switch box, the fax signal level might be reduced. This can cause problems during fax reception. Troubleshooting information User Guide 185
  • HP 7310 | User Guide - Page 189
    problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP all-in-one the HP all-in-one Troubleshooting information 186 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 190
    your HP all-in-one, connect one end to the coupler, then connect the other end to the port labeled "1-LINE" on the back of your HP all-in-one. 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack, as shown below. Troubleshooting information User Guide 187
  • HP 7310 | User Guide - Page 191
    HP Instant Share service screen-specific help. Specific operational troubleshooting information is provided in the HP Instant Share troubleshooting. Use this section to solve HP Instant Share errors generated as a result of the way the device was set up. Minimum installation error 188 HP Officejet
  • HP 7310 | User Guide - Page 192
    not installed the HP all-in-one software. ➔ To install the HP all-in-one software, insert the installation CD that came with your product and select Typical (Recommended). - If you need an installation CD for an HP Officejet 7300 series all-in-one, you can order one from www.hp.com/support. - If
  • HP 7310 | User Guide - Page 193
    the list. Note HP Image Zone software must be installed on the computer selected, and the computer must be able to access the HP Instant Share service. The HP Instant Share service screens appear in a window on your computer. 4 Sign in to HP Instant Share with your HP Passport userid and password
  • HP 7310 | User Guide - Page 194
    then choose HP Officejet 7300/7400 series allin-one Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at: www.hp.com/support The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use
  • HP 7310 | User Guide - Page 195
    jammed the automatic document feeder Solution 1 Pull the document feeder tray from the HP all-in-one to remove it. 2 Lift the cover of the automatic document feeder. Troubleshooting feeder tray. Paper has jammed the optional two-sided printing accessory 192 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 196
    guide that came with your two-sided printing accessory. Note If you turned the HP all-in-one off before clearing the paper jam that are heavy with ink. ● If the problem persists, or the automatic document feeder does not pick up the plain paper, you can clean the rollers and separator pad manually
  • HP 7310 | User Guide - Page 197
    of the lid backing (2). Figure 2 1 Notch 2 Lid backing 4 Place one or two fingers in the notch, as shown in Figure 3. Figure 3 5 Keep your fingers in the notch as you lower the lid back down until the lid is almost closed. 194 HP Officejet 7300/7400 series all-in-one Troubleshooting information
  • HP 7310 | User Guide - Page 198
    thumb as you pull the bottom away from the right side of the HP all-in-one with your fingers, as shown in Figure 4. Use a slight twisting left side is not touching any part of the HP all-in-one, then pull the face plate away from the device (2). Troubleshooting information Figure 5 To clean the
  • HP 7310 | User Guide - Page 199
    to the rollers (3) and separator pad (4), as shown in Figure 7. Troubleshooting information Figure 7 3 Rollers 4 Separator pad 2 Lightly dampen a clean shown in Figure 8, hook the face plate onto the left side of the HP all-in-one so that the plastic catch (2) on the far left inside of the face
  • HP 7310 | User Guide - Page 200
    up the right edge of the face plate with the right side of the HP all-in-one, and then press the right side of the face plate until it snaps securely into place, as shown in Figure 9. Troubleshooting information Figure 9 3 Place your hands towards the center of the face plate, as shown
  • HP 7310 | User Guide - Page 201
    troubleshooting topics are covered below. Online help is provided for any error messages encountered on the HP Instant Share service. General errors Use this section to solve the following generic HP Instant Share errors. HP Instant Share error. Refer to manual for Help. Solution The HP all-in-one
  • HP 7310 | User Guide - Page 202
    - including cordless phones, microwave ovens, and neighboring wireless networks. Physical objects between the computer and the HP all-in-one also affect transmitted signals. If this is occurring, move your network components closer to the HP all-in-one. Troubleshooting information User Guide 199
  • HP 7310 | User Guide - Page 203
    window. 3 Click the Networking tab. 4 Using the sidebar navigation, find the information you are looking to change and enter the correct information. For more information, see the HP Officejet 7300/7400 series all-in-one section in the HP Image Zone Help. Troubleshooting information 200 HP
  • HP 7310 | User Guide - Page 204
    Network Guides that came with your HP all-in-one. - Try the task again later. Note Your HP all-in-one does not support proxies Guide that came with your HP all-inone. Failed to connect to HP Instant Share. Check DNS address. Solution The HP all-in-one cannot connect to the HP Instant Share service
  • HP 7310 | User Guide - Page 205
    the memory card from the HP all-in-one, and then reinsert the card. 2 If this does not work, shut down and restart your HP all-in-one. 3 If this does not work, reformat the memory card. As a last resort, replace the memory card. Troubleshooting information 202 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 206
    service has been discontinued. If you have any questions, contact HP Customer Support. HP Instant Share service temporarily unavailable. Try again later. Solution The HP Instant Share service is currently down for maintenance. ➔ Try connecting again later. Troubleshooting information User Guide
  • HP 7310 | User Guide - Page 207
    HP all-in-one. Use this section to solve possible file problems shown on the Error Report. Unsupported file format Solution One of the files sent to the HP Instant Share service is not one of the supported HP Director instead. Troubleshooting information 204 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 208
    might appear on your HP all-in-one color graphics display to direct you to update your device Note If you are a Windows user, you can set the Software Update utility (part of the HP Image Zone software installed on your computer) to automatically search the HP support website for device updates
  • HP 7310 | User Guide - Page 209
    your HP all-in-one from www.hp.com/support. 2 Double-click the downloaded file. The installer opens on your computer. 3 Follow the onscreen prompts to install the update to your HP all-in-one. 4 Restart the HP all-in-one to complete the process. Troubleshooting information 206 HP Officejet 7300
  • HP 7310 | User Guide - Page 210
    HP support 17 Get HP support Hewlett-Packard provides Internet and phone support for your HP all-in-one. This chapter provides information on how to get support from the Internet, contact HP customer support, access your serial number and service ID, call in North America during warranty, call HP
  • HP 7310 | User Guide - Page 211
    check for the details and conditions of phone support in your country/region by going to www.hp.com/support. Alternatively, you can ask your dealer or call HP at the phone number provided in this guide. As part of our constant efforts to improve our phone support service, we advise you to check our
  • HP 7310 | User Guide - Page 212
    (0.12 Euro/ min.) +49 (0) 180 5652 180 Spain Greece (Cyprus to Athens toll free) 800 9 2649 Sri Lanka HP technical support 0800 441 147 +234 1 3204 999 +47 815 62 070 +971 4 883 8454 fax to: +65-6275-6707 +971 086 0001030 +27 11 2589301 +34 902 010 059 fax to: +65-6275-6707 User Guide 209
  • HP 7310 | User Guide - Page 213
    HP technical support Country/Region HP technical support (1-800- HP invent) supports French Center supports German support fee will be charged to your credit card. You can also call 1902 910 910. A per-incident, out-of-warranty support fee will be charged to your phone bill. 210 HP Officejet
  • HP 7310 | User Guide - Page 214
    Get HP support Call HP Korea customer support Call HP Japan customer support TEL : 0570-000-511 03-3335-9800 FAX : 03-3335-8338 9:00 17:00 10:00 17:00 FAX 1/1 3 User Guide 211
  • HP 7310 | User Guide - Page 215
    HP all-in-one. 4 Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP all-in-one unless the HP customer support call agent instructs you to. 212 HP Officejet 7300/7400 series all-in-one
  • HP 7310 | User Guide - Page 216
    Get HP support 5 Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the right side). Note Make sure the scanner has returned to its parked position before turning off the HP all-in-one. 6 Press the On button to turn off the HP
  • HP 7310 | User Guide - Page 217
    so they will not dry out, and put them aside. Do not send them with the HP all-in-one unless the HP customer support call agent instructs you to. 6 Rotate the gear toward the front of the HP all-in-one until it stops. This locks and secures the print cartridge cradle for safe shipment. 7 Reattach
  • HP 7310 | User Guide - Page 218
    HP allin-one. Tip See the Setup Guide that came with your HP all-in-one for instructions on how to attach your control panel overlay. Note The replacement HP all-in-one might come with instructions description of symptoms for service personnel (samples of print quality problems are helpful). - A
  • HP 7310 | User Guide - Page 219
    Customer Support. Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). Hewlett-Packard limited global warranty statement The following information specifies the HP limited global warranty. 216 HP Officejet
  • HP 7310 | User Guide - Page 220
    Warranty information Extent of limited warranty Hewlett-Packard ("HP") warrants to the end-user customer ("Customer") that each HP Officejet 7300/7400 series all-in-one product ("Product"), including related software, accessories, media, and supplies, shall be free from defects in material and
  • HP 7310 | User Guide - Page 221
    -Packard Nederland BV Startbaan 16 1187 XR Amstelveen NL Portugal Hewlett-Packard Portugal - Sistemas de Informática e de Medida S.A. Edificio D. Sancho I Quinta da Fonte Porto Salvo 2780-730 Paco de Arcos P-Oeiras Österreich Hewlett-Packard Ges.m.b.H. 218 HP Officejet 7300/7400 series all-in-one
  • HP 7310 | User Guide - Page 222
    Cernusco sul Naviglio I-Milano Lieblgasse 1 A-1222 Wien Suomi Hewlett-Packard Oy Piispankalliontie 17 FIN-02200 Espoo Sverige Hewlett-Packard Sverige AB Skalholtsgatan 9S-164 97 Kista United Kingdom Hewlett-Packard Ltd Cain Road Bracknell GB-Berks RG12 1HN Warranty information User Guide 219
  • HP 7310 | User Guide - Page 223
    Windows and Macintosh; paper, print, copy, memory card, specifications for scan, physical, power, and environmental specifications, regulatory notices, and the declaration of conformity for your HP all-in-one. System requirements Software information 220 HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 224
    ) Type Banner Envelopes Transparency film Photo paper Cards Labels Custom Size HP Banner Paper, A4 Z-fold Computer Paper: (Tractor Perforations Removed) ● 1200 by 1200 dpi black ● 1200 by 1200 dpi color with HP PhotoREt III ● Method: drop-on-demand thermal inkjet Technical information User
  • HP 7310 | User Guide - Page 225
    ● Language: HP PCL Level 600 up to 30 300 by 300 up to 20 600 by 300 Scan resolution (dpi) 1200 by 1200 1200 by 1200 600 by 1200 or higher resolution will take longer and use more memory. ● Manual multiple-page fax ● Automatic redial (up to five times) ● HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 226
    all-in-one to be slower than expected. Supported memory card types ● CompactFlash ● SmartMedia ● Memory Stick ● Memory Stick Duo ● Memory Stick Pro ● Secure Digital ● MultimediaCard (MMC) ● xD-Picture Card Scan specifications ● Image editor included ● Integrated OCR software automatically converts
  • HP 7310 | User Guide - Page 227
    HP all-in-one may be slightly distorted ● HP HP website. Go to www.hp.com/support. Environmental product stewardship program This section contains information about environmental standards. Protecting the environment Hewlett-Packard service mark of the U.S. EPA. As an ENERGY STAR partner, HP
  • HP 7310 | User Guide - Page 228
    scanner (< 2 mg) ● Lead in the solder HP inkjet supplies recycling program HP is committed to protecting the environment. The HP (HP Officejet rules, Part 68 devices on one line may service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual
  • HP 7310 | User Guide - Page 229
    -TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company may
  • HP 7310 | User Guide - Page 230
    The REN for this product is 0.2B, based on FCC Part 68 test results. Notice to users in the European Economic was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been event of problems, you should contact your equipment supplier in
  • HP 7310 | User Guide - Page 231
    problems with loop disconnect dialing, it is recommended to use this equipment only with the DTMF tone dial setting. Notice to users of the German telephone network This HP provided with the HP allin-one into the wall socket (TAE 6) code N. This HP fax product can HP Officejet 7300/7400 series all-in
  • HP 7310 | User Guide - Page 232
    special regulations for hotspots allowing additional channels. For more information, including local rulings and authorization, please see the ART website : www.art-telecom.fr. User Guide 229
  • HP 7310 | User Guide - Page 233
    /IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: declares, that the product Regulatory Model Number: Product Name: Model Number(s): Power Adapter(s) HP part#: 16399 West Bernardo Drive San Diego CA 92127, USA SDGOB-0305-02 OfficeJet 7300 Series
  • HP 7310 | User Guide - Page 234
    /IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: declares, that the product Regulatory Model Number: Product Name: Model Number(s): Power Adapter(s) HP part#: 16399 West Bernardo Drive San Diego CA 92127, USA SDGOB-0305-03 OfficeJet 7400 Series
  • HP 7310 | User Guide - Page 235
    , troubleshoot 193 jams, troubleshoot 192 load original 30 reattach face plate 196 remove face plate 193 automatic fax reports 113 B banner paper load 36 baud rate 121 best copy quality 55 binding margins 65 blocked carriage 173 232 Bluetooth accessibility 20 connect to your HP all-inone 19 passkey
  • HP 7310 | User Guide - Page 236
    support Australia 210 contact 207 HP Quick Exchange Service (Japan) 212 Japan 211 Korea 211 North America 208 outside U.S. 208 serial number 207 service ID 207 warranty 216 website 207 D darken copies 63 faxes 116 date, set 110 declaration of conformity European Economic Area 230 HP Officejet
  • HP 7310 | User Guide - Page 237
    install device software 189 installation problems 167 Instant Share. see HP Instant Share Internet fax, using 123, 188 iron-on transfers load 36 ISDN line, set up 81 J jams, paper 38, 173, 191 K keypad 4, 111 L labels load 36 left arrow 6 legal paper 234 HP Officejet 7300/7400 series all-in-one
  • HP 7310 | User Guide - Page 238
    156 restore factory defaults 165 self-test report 154 make copies HP Director (Windows) 11 OS 9 HP Image Zone (Macintosh) 15 OS X HP Image Zone (Macintosh) 13 manual fax reports 113 receive, fax 109 send, fax 105, 107 troubleshoot, fax 184 margins copy 65 media. see paper memory delete faxes
  • HP 7310 | User Guide - Page 239
    sheet button 5 fill in 43 menu 9 print 42 scan 44 proxy settings 202 pulse dial 118 Q quality button 5 Quick Print 50 R Readme file 167 rear paper tray 56 receive faxes forwarding 118 manually 109 polling 110 troubleshooting 182, 184 receive images in HP Instant Share 132, 141 redial fax 105, 120
  • HP 7310 | User Guide - Page 240
    phone line 83 test fax 99, 178 troubleshoot fax 178 voice mail 85, 96 shut down your HP all-inone 198 slide show 50 SmartMedia memory card 39 software reinstall 176 troubleshoot installation 173 uninstall 176 software application, print from 73 software update. see device update sounds, adjust fax
  • HP 7310 | User Guide - Page 241
    186 U blocked carriage 173 uninstall check DNS address 201 software 176 check proxy address 202 unload images check proxy settings 200 OS 9 HP Image Zone 15 connection lost to HP Instant OS X HP Image Zone 12 Share service 202 up arrow 6 contact HP Support 166 USB cable installation 168
  • HP 7310 | User Guide - Page 242
    Printed on at least 50% total recycled fiber with at least 10% post-consumer paper © 2004 Hewlett-Packard Development Company, L.P. Electronic Edition www.hp.com *Q3461-90160* *Q3461-90160* Q3461-90160
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HP Officejet 7300/7400 series all-in-one
User Guide