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HP 8000f Maintenance and Service Guide: HP Compaq 8000f Elite Business PC Ultr - Page 151

ME Firmware Version should be, ME Firmware Version request failure

UPC - 885631750551

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Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning device will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2217-ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2218-ME Firmware Version should be updated ME firmware must be updated to match 1. Update to the latest ME firmware current functionality contained in the system version. BIOS. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. 3. If the error still persists, replace the system board. 2219-USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. 2230-General error during MEBx execution Error occurred during MEBx execution 1. Reboot the computer. which fails into the "General" grouping. Status information displayed along with the 2. If the error persists, update to the latest error provides further clarity into the failure. BIOS version and ME firmware MEBx handles transference of information version. between the system BIOS and ME firmware. 3. If the error still persists, replace the system board. POST Numeric Codes and Text Messages 141

Section	Page
Product Features	11
Front Panel Components	11
Rear Panel Components	12
Installing and Customizing the Software	13
Installing the Windows Operating System	13
Downloading Microsoft Windows Updates	13
Installing or Upgrading Device Drivers (Windows systems)	14
Customizing the Monitor Display (Windows systems)	14
Launching Windows XP from Windows 7	14
Accessing Disk Image (ISO) Files	14
Computer Setup (F10) Utility	16
Computer Setup (F10) Utilities	16
Using Computer Setup (F10) Utilities	17
Computer Setup—File	18
Computer Setup—Storage	19
Computer Setup—Security	20
Computer Setup—Power	25
Computer Setup—Advanced	26
Recovering the Configuration Settings	29
Serial ATA (SATA) Drive Guidelines and Features	30
SATA Hard Drives	30
SATA Hard Drive Cables	30
SATA Data Cable	30
SMART ATA Drives	31
Hard Drive Capacities	31
Identifying the Chassis, Routine Care, and Disassembly Preparation	32
Chassis Designations	32
Ultra-Slim Desktop (USDT)	32
Electrostatic Discharge Information	33
Generating Static	33
Preventing Electrostatic Damage to Equipment	33
Personal Grounding Methods and Equipment	34
Grounding the Work Area	34
Recommended Materials and Equipment	34
Operating Guidelines	35
Routine Care	36
General Cleaning Safety Precautions	36
Cleaning the Computer Case	36
Cleaning the Keyboard	36
Cleaning the Monitor	37
Cleaning the Mouse	37
Service Considerations	37
Power Supply Fan	37
Tools and Software Requirements	38
Screws	38
Cables and Connectors	38
Hard Drives	38
Lithium Coin Cell Battery	39
Removal and Replacement Procedures	40
Preparation for Disassembly	40
Serial Number Location	41
Security Lock Provisions	42
Installing a Security Lock	42
HP/Kensington MicroSaver Security Cable Lock	42
Padlock	43
HP Business PC Security Lock	43
Front Bezel Security	46
Computer Access Panel	48
Front Bezel	49
Bezel Blank	50
Installing Additional Memory	51
SODIMMs	51
DDR3-SDRAM SODIMMs	51
Populating SODIMM Sockets	52
Installing SODIMMs	53
Cable Management	55
Replacing the Optical Drive	56
Removing the Existing Optical Drive	56
Preparing the New Optical Drive	57
Installing the New Optical Drive	58
Hard Drive	59
Hard Drive Cage	63
Port Cover	64
Front Fan	65
Card Reader	66
Speaker	67
Heat sink	68
Processor	69
System Board	71
Rear Fan	72
Battery	73
Changing from Desktop to Tower Configuration	75
Power Supply, External	76
Connector Pin Assignments	77
Keyboard	77
Mouse	77
Ethernet BNC	77
Ethernet RJ-45	78
Serial Interface, Powered and Non-Powered	78
USB	78
Microphone	79
Headphone	79
Line-in Audio	79
Line-out Audio	79
Monitor	80
DisplayPort	80
4-Pin Power (for CPU)	81
6-Pin Power (for CPU) (CMT, SFF)	81
SATA Data and Power	81
PCI Express	82
PCI Express	83
Power Cord Set Requirements	84
General Requirements	84
Japanese Power Cord Requirements	84
Country-Specific Requirements	85
Backup and Recovery	86
Windows 7 – Backup and Recovery	86
Backing up your information	86
Performing a recovery	87
Using the Windows recovery tools	88
Using F11	88
Using a Windows 7 operating system DVD (purchased separately)	89
Windows Vista – Backup and Recovery	90
Backing up your information	90
Performing a recovery	91
Using the Windows recovery tools	91
Using F11	92
Using a Windows Vista operating system DVD (purchased separately)	92
Computer Diagnostic Features	94
Hewlett-Packard Vision Diagnostics	94
Accessing HP Vision Diagnostics	94
Survey Tab	95
Test Tab	95
Status Tab	96
History Tab	97
Errors Tab	97
Help Tab	97
Saving and Printing Information in HP Vision Diagnostics	98
Downloading the Latest Version of HP Vision Diagnostics	98
Protecting the Software	99
Troubleshooting Without Diagnostics	100
Safety and Comfort	100
Before You Call for Technical Support	100
Helpful Hints	101
Solving General Problems	103
Solving Power Problems	107
Solving Diskette Problems	108
Solving Hard Drive Problems	111
Solving Media Card Reader Problems	114
Solving Display Problems	116
Solving Audio Problems	120
Solving Printer Problems	123
Solving Keyboard and Mouse Problems	124
Solving Hardware Installation Problems	126
Solving Network Problems	128
Solving Memory Problems	132
Solving Processor Problems	134
Solving CD-ROM and DVD Problems	135
Solving USB Flash Drive Problems	138
Solving Front Panel Component Problems	139
Solving Internet Access Problems	140
Solving Software Problems	143
Contacting Customer Support	144
POST Error Messages	145
POST Numeric Codes and Text Messages	146
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	153
Password Security and Resetting CMOS	156
Resetting the Password Jumper	157
Clearing and Resetting the CMOS	158
Drive Protection System (DPS)	160
Accessing DPS Through Computer Setup	161
Specifications	162

Match case Limit results 1 per page

Control panel message

Description

Recommended action

2212-USB Key Provisioning failure writing to

device

USB device used for USB key provisioning

will not allow BIOS to update provision file

properly.

Try a different USB key device for

provisioning.

If the error persists, update to the latest

BIOS version and ME firmware

version.

If the error still persists, replace the

system board.

2217-ME Firmware Version request failure

ME firmware is not properly responding to

BIOS query for version information.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME firmware

version.

If the error still persists, replace the

system board.

2218-ME Firmware Version should be

updated

ME firmware must be updated to match

current functionality contained in the system

BIOS.

Update to the latest ME firmware

version.

If the error persists and system BIOS

has been recently updated, restore

previous system BIOS version.

If the error still persists, replace the

system board.

2219-USB Key Provisioning file has invalid

header identifier

Provisioning file contained on the USB key

has been corrupted or is not a valid version

for the current ME firmware.

Recreate the provisioning file using

third party management console

software.

If the error persists and system BIOS

has been recently updated, restore

previous system BIOS version.

Otherwise, update the ME firmware

version.

If the error still persists, replace the

system board.

2220-USB Key Provisioning file has

mismatch version

Provisioning file contained on the USB key

is not a valid version for the current ME

firmware.

Reboot the computer.

If the error persists and system BIOS

has been recently updated, restore

previous system BIOS version.

Otherwise, update the ME firmware

version.

If the error still persists, replace the

system board.

2230-General error during MEBx execution

Error occurred during MEBx execution

which fails into the “General” grouping.

Status information displayed along with the

error provides further clarity into the failure.

MEBx handles transference of information

between the system BIOS and ME

firmware.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME firmware

version.

If the error still persists, replace the

system board.

Table F-1

Numeric Codes and Text Messages (continued)

POST Numeric Codes and Text Messages

141