HP 8000f Maintenance and Service Guide: HP Compaq 8000f Elite Business PC Ultr - Page 8

Using a Windows 7 operating system DVD (purchased separately 79 Windows Vista - Backup and Recovery 80 Backing up your information 80 Performing a recovery ...81 Using the Windows recovery tools 81 Using F11 ...82 Using a Windows Vista operating system DVD (purchased separately 82 Appendix D Computer Diagnostic Features 84 Hewlett-Packard Vision Diagnostics 84 Accessing HP Vision Diagnostics 84 Survey Tab ...85 Test Tab ...85 Status Tab ...86 History Tab ...87 Errors Tab ...87 Help Tab ...87 Saving and Printing Information in HP Vision Diagnostics 88 Downloading the Latest Version of HP Vision Diagnostics 88 Protecting the Software ...89 Appendix E Troubleshooting Without Diagnostics 90 Safety and Comfort ...90 Before You Call for Technical Support 90 Helpful Hints ...91 Solving General Problems ...93 Solving Power Problems ...97 Solving Diskette Problems ...98 Solving Hard Drive Problems ...101 Solving Media Card Reader Problems 104 Solving Display Problems ...106 Solving Audio Problems ...110 Solving Printer Problems ...113 Solving Keyboard and Mouse Problems 114 Solving Hardware Installation Problems 116 Solving Network Problems ...118 Solving Memory Problems ...122 Solving Processor Problems ...124 Solving CD-ROM and DVD Problems 125 Solving USB Flash Drive Problems 128 Solving Front Panel Component Problems 129 Solving Internet Access Problems ...130 Solving Software Problems ...133 viii