HP 800ps HP Designjet 800ps Printer - User's Guide - Page 87
Ink Supply Problems, Printhead Problems after Replacement, Problems Inserting the Ink Cartridge - error codes
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Introduction Media & Ink Solutions Front Panel Solving Problems Image Quality Problems Ink Supply Problems Media Problems Ink Supply Problems Printer Options Image Error Other Other Problems Index Getting Help Most of the problems that you could encounter when working with HP Ink Supplies are solved with guidance from the front panel. The only exception to this is the Unknown Printhead Error. A full list of front messages are supplied in Message Descriptions. Printhead Problems after Replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: • Check that you have removed the protective tape from the printhead. • Insert the printhead into the carriage assembly, but this time close the cover using the latch. • Replace the printhead with a new one, see Printhead Replacement. Problems Inserting the Ink Cartridge 1. Make sure that you have the correct HP Ink Supplies ink cartridge. 2. Make sure that the cartridge is the correct color for that slot. 3. Make sure the cartridge is in the correct orientation, with the color coded label at the top. CAUTION: Never clean inside the ink cartridge slots. Problems Inserting the Printhead 1. Make sure that you have the correct HP Ink Supplies printhead. 2. Make sure that the printhead is the correct color for that slot. 3. Make sure that the printhead is the correct orientation. See Printhead Replacement for further details.