HP 8100n HP Digital Sender Module - Administrator's Guide
HP 8100n - LaserJet B/W Laser Printer Manual
UPC - 088698296417
View all HP 8100n manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 8100n manual content summary:
- HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 1
HP Digital Sender Module Administrator's Guide English - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 2
- HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 3
HP Digital Sender Module Administrator's Guide ________ - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 4
is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 5
33 Control panel messages 37 Troubleshooting network problems 40 General network troubleshooting 40 E-mail service troubleshooting 40 Fax service troubleshooting 40 Activity log messages 41 Troubleshooting the software 55 General software troubleshooting 55 HP Address Book Manager messages - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 6
4 Warranty information Hewlett-Packard limited warranty statement 61 Index 4 EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 7
scanned at the MFP then transmitted to a network-connected PC where the HP Digital Sender Module software is installed. This saves users from having to create an electronic copy of a hard-copy document. The HP Digital Sender Module can also be set up to require user authentication, - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 8
The HP Digital Sender Module software q Manages the simultaneous transmission of scanned images from multiple MFPs on the network q that a network administrator has configured q Maintains each address book and transmits a copy to every licensed MFP 6 Chapter 1 - The HP Digital Sender Module EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 9
interface and general job control q Copy processor firmware: generates the desired data file formats q Scanner Service Agent q Digital Service Provider (JetSend) The HP Digital Sender Module software components include: q Job Management/E-mail Server q Image Pipeline (IP) q Multipurpose Internet - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 10
-TX, Ethernet 10Base-T, or 10Base-2 (BNC) Ethernet connections are provided by the HP JetDirect Print Server that comes installed in the HP MFP. Client operating systems (ABM only) The following client operating systems are supported: q Windows NT 4.0 (or higher) PC (TCP/IP only) q Windows 2000 (TCP - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 11
Note Novell NetWare support In order to support access to Novell NetWare resources, the HP Digital Sender Module requires q Novell NetWare version 3.12, 3.2, 4.11, 4.2 or 5 running on the Novell NetWare server and q Novell NetWare Client version 4.6 (or greater) running on - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 12
distribution services Note The HP Digital loaded at the MFP. q typing e-mail addresses manually The document that you scan at the HP Digital Sender becomes an attachment to your e-mail HP Configuration Utility. See page 14 for more information. 10 Chapter 1 - The HP Digital Sender Module EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 13
Note Users can send faxes directly from the MFP. To support this service, a LAN fax product and a shared folder for the fax workarea are required. Users can specify fax destinations at the control panel in two ways: q Type fax numbers manually. q Select fax numbers from the address book loaded at - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 14
12 Chapter 1 - The HP Digital Sender Module EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 15
Address Book Manager (ABM) Used to maintain public address books and view the activity log messages q HP Configuration Utility Used to configure the HP Digital Sender Module software q Windows NT/Windows 2000 Event Viewer Used to view the event log messages. To use the Windows NT/ Windows 2000 Event - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 16
HP Configuration Utility. To support HP Digital Sender Module features, the MFP must appear in the Windows Printers folder. To add an MFP to the Printers folder, select Add Printers in the Windows control panel. HP . Fax service setup activities Set Faxing Method In the HP Configuration Utility - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 17
Shut the Digital Sender Module down Stop the HP Digital Sender Module software using the Service icon found in the Control Panel Programs group. Restart the Digital Sender Stop and start the HP Digital Sender Module software using the Module Service icon found in the Control Panel Programs group - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 18
address books In the ABM, select Edit menu/Clear Address Books E-mail service activities Destinations in the public In the ABM, select Main menu/Public address book Change Enable/Disable Send-to-E-mail Feature In the HP Configuration Utility, select the Configure Features tab/ Configure button/ - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 19
/Send to E-mail tab/Advanced button/File Format Change default From address In the HP Configuration Utility, select the Configure Features tab/ Configure button/Send to E-mail tab/Default 'From:' Address Fax service activities Destinations in the public In the ABM, select the Main menu/Public Fax - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 20
Installation database files can be found in C:\Program Files\Hewlett-Packard\HP Digital Sender Module\db subdirectory Miscellaneous activities Use the activity log tab/Document Type Set two-sided (duplexed) In the HP Configuration Utility, select the Configure Features tab/ document Configure - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 21
in two ways: q Activity log entries The activity log is a record of the HP Digital Sender Module and system activities. See "Activity log messages" on page 41 for can choose to receive e-mail messages for specific events that occur-for example, a critical error has occurred. EN Controlling notifications - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 22
Working with address books When you log in to the HP Address Book Manager the main window lists the following: q Public E-mail Contains e-mail addresses available to any user. Only the administrator can change information in - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 23
Digital Sender Module software using the ABM. Because exporting from a large LDAP server can take a significant amount of time, HP recommends that the LDAP export tool be used as part of a batch configuration job. This administrative tool, as well as information that documents the tool, - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 24
Using the activity log The activity log is an important tool for monitoring all HP Digital Sender Module activities. System events are recorded on the Administrator activity log. Other activities are recorded on the Guest activity log. Up to 1,000 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 25
, click Save As. Name the file using your preferred format, choose a folder, and click OK. Clearing the log is useful if you are troubleshooting problems. Once you clear the log, entries reflect only current conditions. Clearing the log is also useful when you have made major configuration changes - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 26
24 Chapter 2 - Administrating EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 27
Introduction This chapter is your guide for resolving problems that might occur while you are using the HP Digital Sender Module. The chapter is divided into the following sections: q sources for information about problems (page 26) q troubleshooting the HP Digital Sender Module software (includes - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 28
Messages for programs Description The activity log is a record of the HP Digital Sender Module software usage and is probably your best tool for troubleshooting. It contains messages (warning, error, or fatal) that can help you resolve problems. See "Activity log messages" on page 41 for a list of - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 29
log messages" on page 41. General HP Digital Sender Module troubleshooting Problem Actions Image quality is poor. q Make printer component, and example, a printer component has been replaced), the MFP must digital sending doesn't be re-initialized. appear to work. EN Troubleshooting the HP - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 30
on MFP control has not been updated for Agent (SSA) and Digital Sender panel the HP Digital Sender Service Provider (DSSP) ROFF's Module or the update failed are on the MFP's hard disk. q Manually turn both the printer and Copy Module off and then back on. 28 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 31
Utility and verify configured to service this that the MFP has been licensed. In MFP. order to configure an MFP using the q Contact has been lost between the MFP and HP Configuration Utility, the MFP must appear in the Printers folder. the HP Digital Sender q Determine whether there - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 32
network q Once the document has q The MFP will retry connecting to the problem, a previously been completely HP Digital Sender Module every (X) scanned document was scanned, its contents will seconds , such as lost e-mail messages without sender notification. 30 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 33
Digital Sender Module troubleshooting DSSP loses contact between the initial contact and when it tries to send the job. The HP Digital Sender q The job is held by SSA and retries Module server goes down, a periodically until it eventually times network problem occurs, or out, causing the job to - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 34
/Windows 2000 PC running the HP Digital Sender Module software was inadvertently turned off during a critical operation (for example importing addresses). q You detect inconsistencies between address books and distribution lists q You are instructed to do so by troubleshooting steps. Notes about the - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 35
the problem persists, note the code and contact your HP-authorized dealer. HP Digital Sender Module 2.0 - Email Server Initialization Failed HP Digital Sender Module 2.0 - Log Server Initialization Failed HP Digital Sender Module 2.0 - Downloader Initialization Failed EN Troubleshooting the HP - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 36
Internal Error IMSP Server,0 books. q Restart the HP Digital Sender Module software using the Services icon found in the Control Panel program group on the PC. q Reset address books. q If the problem persists, note the code and contact your HP-authorized dealer. 34 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 37
- Internal Error Sender Module software IMSP Server,100 through using the Services icon IMSP Server,206 found in the Control Panel program group on the PC. q If the problem persists, note the code and contact your HP-authorized dealer. EN Troubleshooting the HP Digital Sender Module 35 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 38
,304 The network link to the address book is missing. This indicates a possible problem with the network connection. q Make sure all cabling is securely connected. q Restart the HP Digital Sender Module software using the Services icon found in the Control Panel program group on the PC. q If the - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 39
for q If the problem persists, contact your example, a printer HP-authorized dealer. component may have been replaced). HP Digital Sender Module with the HP Digital Sender Module. q If the problem persists, contact your HP-authorized dealer. EN Troubleshooting the HP Digital Sender Module - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 40
the HP Digital Sender Module software's current Module. configuration prevented a q Use the HP Configuration Utility to connection from being configure the HP Digital Sender established. properly. q If the problem persists, contact your HP-authorized dealer. 38 Chapter 3 - Troubleshooting - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 41
provide e-mail or fax services. q Restart the HP Digital Sender Module. q Use the HP Configuration Utility to verify that the license for the HP Digital Sender was entered correctly. q If the problem persists, contact your HP-authorized dealer. EN Troubleshooting the HP Digital Sender Module 39 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 42
Use network management and monitoring software to troubleshoot general network problems. E-mail service troubleshooting The only way to see if data has been successfully transferred from the HP Digital Sender Module software to the e-mail server is to check the activity log (see "Using - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 43
. Subject: subject. Status: Failed. The e-mail transmission was unsuccessful. You may have entered an incorrect e-mail address. q Try the transmission again. q Make sure all cabling is securely connected. q If the problem persists, contact your HP-authorized dealer. EN Activity log messages 41 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 44
occurred while the document Sender Module. was being processed. q If the problem persists, contact your HP-authorized dealer. 003/00.) Document sent to the Notification message only. A HP Digital Sender Service. fax document was sent Recipient(s): X Number: X # of successfully to the LAN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 45
sent to the A fax could not be sent q Resend the document. HP Digital Sender Service. because the HP Digital Sender q If the problem persists, Recipient(s): X Number: X # of Module ran out of memory. restart the HP Digital receipt: X. # of pages: X. Sender Module. Result: Failed. Out of - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 46
Invalid job descriptor. Code: X. 003/13.) Document sent to the The HP Digital Sender Module q Resend the document. HP Digital Sender Service. experienced an error while the q If the error persists, restart Recipient Check the LAN fax server's log for details. 44 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 47
Configuration Utility. Refer to your LAN fax software documentation to find out if notification is supported. If not, select a different LAN fax software in the HP Configuration Utility and configure the Digital Sender software appropriately. 013/00 All Address Book cleared. Notification message - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 48
E-mail Address Book not found. The address book you are trying to clear cannot be accessed for some reason. q Try the procedure again. q If the problem persists, contact your HP-authorized dealer. 030/00 Address Book checking: begin. Notification message only. q No action required. The - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 49
. Code: code. The e-mail transmission failed q Make sure all cabling is because of a problem with the securely connected. network. q Make sure the e-mail server and SMTP service are running. q Restart the HP Digital Sender Module. q If the problem persists, note the code and contact your - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 50
. Code: code. The e-mail transmission failed q Make sure all cabling is because of a problem in the securely connected. network. q Make sure the e-mail server and SMTP service are running. q Restart the HP Digital Sender Module. q If the problem persists, note the code and contact your - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 51
is missing from the configuration. q Make sure the default FROM e-mail address is entered correctly in the HP Configuration Utility. q If the problem persists, contact your HP-authorized dealer 066/00 Internal error (code) An internal error occurred while trying to process a job. q Restart - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 52
(code). initialized. q If the problem persists, note the code and contact your HP-authorized dealer. 075/00 A disk file was not downloaded to the X printer. A disk file has not been q Start the PC print spooler downloaded to the MFP's hard using the Services icon disk. The workstation print - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 53
Sender Module firmware. q No action required. 075/05 The Copy Module was The HP Digital Sender Module q Start the PC print spooler not downloaded to the X firmware has not been using the Services icon printer. downloaded to the MFP's hard found in the Control Panel disk. The workstation - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 54
/11.) The Copy Module was not power cycled on the %s printer. The HP Digital Sender Module q Turn the HP Digital Sender software could not restart the Module off and on. Copy Module (scanner) on the q Reinitialize the MFP using MFP. the Configuration Utility. 52 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 55
job when the service is restarted. q No action required. 079/00 The JetSend Receiver An error occurred trying to subsystem failed to start. start the JetSend Receiver subsystem. q Restart the HP Digital Sender Module software. q If the problem persists, contact your HP-authorized dealer. 079 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 56
the problem persists, contact your HP-authorized dealer. 082/00 Firmware has not been The firmware on the MFP was q Go to the Configuration upgraded on the X printer. not updated when the HP Utility and reinitialize the Digital Sender Module was device upgraded. 54 Chapter 3 - Troubleshooting - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 57
(page 56) General software troubleshooting Use the table below to solve common problems encountered while using the software. The HP Digital Sender module software does not display messages for these types of problems. Usage problems Problem Actions The ABM or HP Digital q There might be - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 58
than the maximum supported. Application may become unstable. The maximum number of items that the ABM can support has been . q Restart the HP Digital Sender Module software. q If the problem persists, note the code and contact your HP-authorized dealer. Address Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 59
" on page 32). q Make sure the computer where the ABM is running is connected to the network, using a network command such as telnet. q If the problem persists, contact your HP-authorized dealer. EN Troubleshooting the software 57 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 60
HP Address Book Manager messages (continued) Message while processing your search. q Restart the ABM. q Upgrade your directory server to support advanced searches. Timeout expired. The directory server is not responding. q Make sure fields are filled correctly. 58 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 61
HP Address Book Manager messages (continued) Message Description Actions Wrong Login Name or Password. An invalid login name or "Smithson" instead of "Smith.") See the online help for information on how to search a directory and import addresses. EN Troubleshooting the software 59 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 62
60 Chapter 3 - Troubleshooting EN - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 63
HP PRODUCT DURATION OF WARRANTY HP Digital Sender Module Service 90 days 1 HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 64
4 THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 65
Numerics 100Base-TX support 8 10Base-2 support 8 10Base-T support 8 A activities address book 16 common HP Digital Sender Module 15 e-mail activities 16 changing defaults 16 distribution services 10 file types supported 10 troubleshooting 40 e-mail transmissions not arriving at destinations 28 - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 66
services 11 file types supported 11 troubleshooting 40 fax transmissions not arriving at destinations 28 File types e-mail supported 10 fax supported 11 G glass, cleaning 27 guest activity log 22 I image quality problems common HP Digital Sender Module 15 tools for troubleshooting 26 troubleshooting - HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 67
- HP 8100n | HP Digital Sender Module - Administrator's Guide - Page 68
Copyright© 2000 Hewlett-Packard Co.
HP Digital Sender
Module
Administrator’s Guide
English