HP 8180 Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business
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- HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 1
Maintenance and Service Guide HP Compaq 8100 and 8180 Elite Business PC - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 2
contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. HP Compaq 8100 and 8180 Elite Business PC Second Edition (March 2010) First - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 4
iv About This Book - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 5
and Customizing the Software ...5 Installing the Windows Operating System 5 Downloading Microsoft Windows Updates 5 Installing or Upgrading Device Drivers (Windows systems 6 Customizing the Monitor Display (Windows systems 6 Launching Windows XP from Windows 7 6 Accessing Disk Image (ISO - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 6
CMT 25 8100 Models ...25 8180 Models ...26 Small Form Factor the Mouse ...31 Service Considerations ...31 Power Supply Fan ...31 Tools and Software Requirements 31 Screws ...32 Devices ...37 Installing a Security Lock 37 HP/Kensington MicroSaver Security Cable Lock 38 Padlock ...39 HP Business - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 7
Power Supply ...81 System Board ...82 Battery ...83 Type 1 Battery Holder ...84 Type 2 Battery Holder ...84 Changing from a Minitower to a Desktop Configuration 85 Changing from a Desktop Devices ...94 Installing a Security Lock 94 HP/Kensington MicroSaver Security Cable Lock 94 Padlock ...95 HP - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 8
Connections ...112 Drives ...112 Drive Positions ...112 Installing and Removing Drives 113 System Board Drive Connections 114 Removing an External 5.25-inch Drive 115 Installing ...133 Front I/O, Power Switch Assembly 134 Speaker ...136 Heat sink ...137 Processor ...138 Power Supply ...140 System - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 9
163 Accessing HP Vision Diagnostics 163 Survey Tab ...164 Test Tab ...164 Status Tab ...165 History Tab ...166 Errors Tab ...166 Help Tab ...166 Saving and Printing Information in HP Vision Diagnostics 167 Downloading the Latest Version of HP Vision Diagnostics 167 Protecting the Software ...168 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 10
E Troubleshooting Without Diagnostics 169 Safety and Comfort ...169 Before You Call for Technical Support 169 Helpful Hints ...170 Solving General Problems ...172 Solving Power Problems ...176 Solving Diskette Problems ...177 Solving Hard Drive Problems ...180 Solving Media Card Reader Problems - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 11
by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 12
Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar. If a graphics card is installed into the PCI, PCI Express - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 13
by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 14
from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 15
portions of this documentation do not apply. Additional information is available in online help after you install the operating system. Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 16
updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine. Installing or Upgrading Device Drivers (Windows systems) When - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 17
in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD - installation software for WinDVD - used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - software to perform diagnostic activities on your PC Accessing Disk Image (ISO - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 18
devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices change the display status of Power-On Self-Test (POST) of the mode selected. To manually switch to Post Messages Enabled during system is turned on or restarted. ● - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 19
Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen option will restore the original factory system defaults. CAUTION: Do NOT turn the computer power OFF - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 20
File NOTE: Support for specific (L1/L2) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if ROM with a BIOS image file located on a USB flash media device or CD-ROM. Replicated Setup Save to Removable Media Saves system configuration, - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 21
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device mode to be used for the device. This enables the BIOS to - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 22
driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID. Refer to the Advanced Host Controller Interface (AHCI) and Redundant Array of Independent Disks (RAID) on HP Compaq dc7900 Business PCs white paper at http://www.hp - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 23
play settings under Windows. Power-On Password See the Desktop Management Guide for more information. Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot. NOTE - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 24
(some models) ● eSATA (some models) USB Security Allows you to set Device Available/Device Hidden for: ● Front USB Ports ◦ USB Port 3 ◦ USB Port 4 will disable the other PCI Express x1 slot. Network Service Boot Enables/disables the computer's ability to boot from an operating system installed - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 25
of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. Computer Setup (F10) Utilities 15 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 26
Settings (some models) (Do not reset/Reset) - Resetting to factory defaults will erase all security keys. Changing this setting requires turning the computer off and then back on. CAUTION: The embedded security device is a critical component of many security schemes. Erasing the security keys - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 27
the user can make changes to the specified options when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled. NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 28
disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second. SATA Power Management enables or disables SATA bus and/or device power management. S5 Maximum Power Savings-Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 29
attempt booting from the network. ● Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot hard - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 30
switch, if the computer is connected to an electric power strip. ◦ Previous state-causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 31
advanced users) (continued) Device Options Allows you to set: ● Printer Mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock State at Power-On (off/on). space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 32
installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed accesses the utility used to attempt to connect to remote help server or services. ● Intel Remote PC Assist Timeout - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 33
Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 34
and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that Type ATA ATA Drive/Partition Capacity Limits Operating System Windows XP/Windows Vista/Windows 7 Windows XP/Windows Vista/Windows 7 Maximum Size Partition Drive 32 GB 2 TB - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 35
and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 36
8180 Models Small Form Factor (SFF) Figure 5-3 Small Form Factor chassis Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices the discharge contains enough power to alter device parameters or melt silicon - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 37
removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Electrostatic Discharge - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 38
of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 39
same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 40
the computer. 2. Never immerse any parts in water or cleaning solutions; apply isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. ● After cleaning, cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 41
these keys are improperly removed or installed, the keyboard may not function properly power cord from the power source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 42
battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. 32 Chapter 5 Identifying - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 43
with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 33 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 44
precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Serial Number Location NOTE: Front bezel - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 45
open software applications. 3. Exit the operating system. 4. Remove any diskette, compact disc, or media card from the computer. 5. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 46
or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 47
security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer. External Security Devices 37 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 48
HP/Kensington MicroSaver Security Cable Lock Figure 6-3 Installing a Cable Lock 38 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 49
Padlock Figure 6-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-5 Securing the Cable to a Fixed Object External Security Devices 39 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 50
2. Thread the keyboard and mouse cables through the lock. Figure 6-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 6-7 Attaching the Lock to the Chassis 40 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 51
Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly bezel. Figure 6-9 Retrieving the Front Bezel Security Screw External Security Devices 41 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 52
edge of the chassis next to the top hard drive bay. Figure 6-10 Installing the Front Bezel Security Screw 7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 42 Chapter 6 Removal and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 53
greater stability. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-11 Removing the Computer Access Panel To install the access panel, reverse the removal procedure. Computer Access Panel 43 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 54
). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure. 44 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 55
the subpanel away at an angle could damage the pins that align it within the front bezel. Figure 6-13 Removing Bezel Blanks from the Subpanel (Desktop Shown) NOTE: When replacing the subpanel, ensure that the aligning pins and any remaining bezel blanks are in their proper orientation. The logo on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 56
jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts removing the power supply power cables from - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 57
to find the proper connection. System Board Connections System Board Connector PWR Black Black Black Yellow Green Blue White Black Black White Black Black Black Description Power supply, 6-pin Power supply, 6-pin Power supply, 4-pin Rear chassis fan Heat sink fan HDD power ODD power Front power - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 58
. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 59
Black The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 60
1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord before adding or removing memory modules - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 61
sure the latches are in the closed position (3). 6. Repeat steps 4 and 5 to install any additional modules. 7. Replace the computer access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the computer access panel was removed. The - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 62
height PCI expansion slots, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion x16 slots. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot. To - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 63
on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 64
the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. Figure 6-20 Removing a Standard PCI Expansion Card c. If you are removing - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 65
it snaps firmly into place. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 8 for instructions on using Computer Setup. Expansion Cards 55 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 66
silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 6-23 Extra Guide Screw Locations No. Guide Screw 1 Black M3 Metric Screws 2 Silver and Blue 6-32 Isolation Mounting Screws Device 5.25-inch Drives 3.5-inch Hard Drives - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 67
properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching Drive Connections Refer to the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 68
black orange light blue dark blue white black Drive Positions Figure 6-25 Desktop bays. The bottom bay supports a half-height drive or other device that is no more installing any drive into the drive bay may result in damage to the drive. To verify the type and size of the storage devices installed - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 69
cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. ● If you are removing an optical drive, disconnect the power cable (1) and data cable (2) from the back of the drive. Figure 6-26 Disconnecting the Optical Drive Cables Drives 59 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 70
● If you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 6-27 Disconnecting the Media Card Reader USB Cable Figure 6-28 Disconnecting the Media Card Reader 1394 Cable 60 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 71
drives are released so do not tilt the unit and allow the drives to fall out. Figure 6-29 Removing a 5.25-inch Drive in the Desktop Configuration (Optical Drive shown) ● To remove a 5.25-inch drive in the minitower configuration, pull up on the green drivelock mechanism (1) for that specific drive - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 72
● To remove a hard drive from and internal 3.5-inch drive bay, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2). Figure 6-31 Removing a Hard Drive 5. Store the removed drive in anti-static packaging. 62 Chapter 6 Removal and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 73
are black. NOTE: If you are replacing a drive, transfer the guides screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. Figure 6-32 Installing a 5.25-Inch Drive in a Minitower (top) and Desktop - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 74
card. Refer to System Board Drive Connections on page 57 for an illustration of the system board drive connectors. 8. Replace the front bezel and computer access panel. 9. Reconnect the power cord and turn on the computer. 10. Lock any security devices that were disengaged when the computer access - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 75
screws. Eight extra guide screws are installed on the hard drive bracket under the access panel. The HP-supplied isolation mounting guide screws are silver and blue. If you are replacing a drive, transfer the guides screws from the old drive to the new one. 4. Slide the hard drive down into the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 76
hard drive, connect the data cable to the next available (unpopulated) SATA connector on the system board in the following order: SATA0, SATA1, SATA2, SATA3. 7. Replace the computer access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 77
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-37 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 6-38 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 78
4. Remove the four screws from the bottom of the hard drive carrier. Figure 6-39 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-40 Removing the Hard Drive 68 Chapter 6 Removal and Replacement Procedures - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 79
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-41 Replacing the Hard Drive 7. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 80
. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 70 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 81
Hood Sensor The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Unplug the hood sensor cable from the white connector labeled - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 82
key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.hp.com) for ordering information. ● Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 83
Front I/O, USB Assembly The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 84
computer access panel (Front Bezel on page 44). 4. Disconnect the cable from the black system board connector labeled PB/LED. 5. Press in on the tab (1) on the of the chassis. Figure 6-48 Removing the power switch assembly To install the power switch assembly, reverse the removal procedure. 74 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 85
the front of the chassis. 5. Rotate the top of the speaker downward, and then remove it from the chassis (2). Figure 6-49 Removing the speaker To install the speaker, reverse the removal procedures. Speaker 75 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 86
fan away from the chassis wall, and then lift the fan up and out of the chassis (3). Figure 6-50 Removing the rear chassis fan To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the unit. 76 Chapter 6 Removal and Replacement Procedures Convertible Minitower - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 87
Heat sink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. In the order indicated in the following illustration, loosen the four captive screws that secure the heat sink to the system board. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 88
5. Lift the heat sink from the processor (2). Figure 6-52 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 89
handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder connections. Figure 6-53 Removing the processor Processor 79 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 90
fragile and any damage to them may require replacing the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure : http://h18000.www1.hp.com/support/files. 80 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 91
chassis (3). Figure 6-54 Removing the power supply To install the power supply, reverse the removal procedure. See the following table for information about which power supply connectors connect to which drives. Table 6-5 Power Supply Cable Connectors Power Cable Connector Color Label System - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 92
(continued) Power Cable Connector Installing Additional Memory on page 48) ● Expansion cards (Expansion Cards on page 52) ● Heat sink (Heat sink on page 77). ● Processor (Processor on page 79) 3. Remove the computer access panel (Computer Access Panel on page 43). 4. Disconnect all cables connected - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 93
originally installed on connected to AC power will be cleared. Refer to Computer Setup (F10) Utility on page 8 for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP original print cartridges instructions to replace the battery: Battery 83 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 94
4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time and any special system (1) that extends above one edge of the battery. When the battery pops up, lift it out. 2. To insert the new battery, slide one edge of the replacement - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 95
or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 96
Installing a Drive in the Desktop Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device when installing any drive into the drive bay may result in damage to the drive. 10. Reconnect all power and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 97
back into the bezel. Figure 6-60 Changing from a Minitower to a Desktop Configuration 14. Replace the front bezel and computer access panel. 15. Reconnect the power cord and turn on the computer. 16. Lock any security devices that were disengaged when the computer access panel was removed. Changing - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 98
Installing a Drive in the Minitower Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device installing any drive into the drive bay may result in damage to the drive. 10. Reconnect all power and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 99
snap it back into the bezel. Figure 6-63 Changing from a Desktop to a Minitower Configuration 14. Replace the front bezel and computer access panel. 15. Reconnect the power cord and turn on the computer. 16. Lock any security devices that were disengaged when the computer access panel was removed - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 100
Not all features listed in this guide are available on all computers. for use when contacting customer service for assistance. Figure 7-1 Serial devices that prohibit opening the computer (Unlocking the Smart Cover Lock on page 36 and External Security Devices on page 94). 2. Close any open software - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 101
is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the computer. NOTE: During disassembly, label each - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 102
or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 103
6. Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the Smart Cover Lock to the chassis. Figure 7-2 Removing the Smart Cover Lock Screw You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screw. Unlocking - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 104
External Security Devices NOTE: For information on data security features, refer to the Desktop Management Guide and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 105
Padlock Figure 7-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 7-5 Securing the Cable to a Fixed Object External Security Devices 95 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 106
2. Thread the keyboard and mouse cables through the lock. Figure 7-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 7-7 Attaching the Lock to the Chassis 96 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 107
or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 108
the front bezel in place. Figure 7-10 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 109
from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-11 Removing the Access Panel To install the access panel, reverse the removal procedure. Computer Access Panel 99 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 110
). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure. 100 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 111
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 99). 2. Remove the front bezel (Front Bezel on page 100).. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 112
. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 113
White Black White The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 114
1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 115
(2). Figure 7-16 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the install any additional modules. 7. Replace the access panel. 8. If the computer was on a stand, replace the stand. 9. Reconnect the power cord and turn on the computer. 10. Lock any security devices - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 116
Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot. To install an expansion card: 1. Prepare - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 117
the latch to the open position. Figure 7-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 118
chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. Figure 7-20 Removing a Standard PCI Expansion Card 108 Chapter 7 Removal - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 119
components. Figure 7-21 Removing a PCI Express x16 Expansion Card 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 120
the slot cover retention latch back in place to secure the expansion card. Figure 7-23 Closing the Expansion Slot Retainer 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the access panel. 12. If the computer was on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 121
Reconnect the power cord and turn on the computer. 14. Lock any security devices that were jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of movable or rotating parts like the power - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 122
Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 123
labeled MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 124
Black M3 Metric Screws All Drives (except hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide properly, turn off the computer, and unplug the power cord. Do not Drive Connections Refer to the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 125
Table 7-4 System Board Drive Connections No. System Board Connector System Board Label 1 SATA0 SATA0 2 SATA1 SATA1 3 SATA2 SATA2 4 eSATA ESATA 5 Media Card Reader MEDIA Color dark blue white light blue black black Removing an External 5.25-inch Drive CAUTION: All removable media - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 126
cable (1) and data cable (2) from the rear of the optical drive. Figure 7-28 Disconnecting the Power and Data Cables 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 127
101 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 128
by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under the drive cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. 118 Chapter 7 Removal and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 129
(2) to the rear of the optical drive. Figure 7-34 Connecting the Power and Data Cables 11. Rotate the drive cage back down to on a stand, replace the stand. 14. Reconnect the power cord and turn on the computer. 15. Lock any security devices that were disengaged when the access panel was removed. The - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 130
5.25-inch Drive on page 115 to remove the 5.25- inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 2. Disconnect the drive cables from the rear of the drive, or, if you are - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 131
one. Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 132
the front bezel and access panel. 7. If the computer was on a stand, replace the stand. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 122 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 133
Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 134
upright position. The hard drive is located beneath the power supply. Figure 7-40 Raising the Power Supply 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 7-41 Disconnecting the Hard Drive Power Cable and Data Cable 124 Chapter 7 Removal and Replacement - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 135
down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-42 Removing the Hard Drive 8. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 7-43 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 136
performance problems. 11. Rotate the drive cage for external drives and the power supply down to their normal positions. 12. Replace the access panel. 13. If the computer was on a stand, replace the stand. 14. Reconnect the power cord and turn on the computer. 15. Lock any security devices that - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 137
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 138
4. Remove the four screws from the bottom of the hard drive carrier. Figure 7-47 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 7-48 Removing the Hard Drive 128 Chapter 7 Removal and Replacement Procedures - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 139
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-49 Replacing the Hard Drive 7. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 140
. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 130 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 141
99). 3. Remove the cables from the arm on the baffle (1). 4. Lift the baffle straight up out of the chassis (2). Figure 7-53 Removing the baffle To install the baffle, reverse the removal procedure. Baffle 131 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 142
labeled CHFAN1. 6. Press the two tabs (one of left, one on bottom) that secure the fan assembly to the front of the chassis. Figure 7-54 Removing the front fan 7. Pull the assembly toward the rear of the unit, and then lift it out of the chassis. To install - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 143
(Computer Access Panel on page 99). 3. Unplug the sensor cable from the white system board connected labeled HSENSE. 4. Slide the hood sensor straight out of the notch in the chassis. NOTE: the hood sensor from the chassis To install the hood sensor, reverse the removal procedure. Hood Sensor 133 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 144
Switch Assembly The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. labeled FRONT USB ● Green connector labeled FRONT USB2 ● Blue connector labeled FRONT AUD ● Black connector labeled PB/LED 7. Remove the screw that secures the assembly to the front of the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 145
) into the chassis (2), and then remove the assembly from the computer. Figure 7-57 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 146
that secure the speaker to the chassis. Figure 7-58 Removing the speaker 7. Lift the speaker from the inside of the chassis to remove it. To install the speaker, reverse the removal procedures. 136 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 147
pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. Failure to install the baffle may cause the computer to overheat. Heat sink 137 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 148
pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder connections. Figure 7-60 Removing the processor NOTE: System board appearance may vary. 138 Chapter 7 Removal and - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 149
install be aligned with the triangle embossed on the processor slot (2) when you install the processor. NOTE: System board appearance may vary. 2. Secure the damage to them may require replacing the system board. NOTE: After installing a new processor onto the system board, always update the system - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 150
To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet power supply To install the power supply, reverse the removal procedure. See the following table for information about power supply cables and where they connect - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 151
6-pin, white P2 PWRCMD 4-pin, white P3 PWRCPU CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board 1. Prepare the computer for disassembly (Preparation for - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 152
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. 142 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 153
will be cleared. Refer to Computer Setup (F10) Utility on page 8 for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP original print cartridges your system board, complete the following instructions to replace the battery: Type 1 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 154
and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 155
the computer in the optional stand. Figure 7-65 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Lock any security devices that were disengaged when the access panel was removed. NOTE: Ensure - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 156
pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 157
Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 158
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Audio_right Pin 1 ( - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 159
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground DisplayPort Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 160
4 -12V CPU Pin Signal 1 GND 2 GND 3 GND 4 12V CPU 5 12V CPU 6 +12V Pin Signal S1 Ground S5 BP1 Ground P5 BP9 V 5 P13 V 12 S = Data, P = Power Pin Signal S2 A+ S6 B+ P2 V 3.3 P6 Ground P10 Ground P14 V12 Pin Signal S3 AS7 Ground P3 V 3.3 P7 V 5 P11 Reserved P15 V 12 Pin Signal S4 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 161
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 162
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 163
must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed. 2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 164
Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 165
contents of your computer. Windows Backup and Restore provides instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print after software setup. As you add new software and Documents library, and back it up regularly - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 166
of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Performing a recovery In case of system failure or instability, the computer provides the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 167
(purchased separately)" section in this guide. 3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press F8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 168
system DVD (purchased separately)" section in this guide. 3. Turn on or restart the computer, and then press F11 while the "" message is displayed at the bottom of the screen. 4. Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) If you - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 169
to save. 2. Copy the screen image: To copy only the active window, press Alt+Print Scrn. To copy the entire screen, press Print Scrn. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. Save the document. Windows Vista - Backup and Recovery - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 170
of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. To recover your information using Startup Repair, follow these steps: 160 Appendix C Backup - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 171
system DVD (purchased separately)" section in this guide. 3. Turn on or restart the computer, and then press F11 while the "" message is displayed at the bottom of the screen. 4. Follow the on-screen instructions. Using a Windows Vista operating system DVD (purchased separately) If - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 172
files. 2. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 173
after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. NOTE: Third party devices may not be detected by HP Vision Diagnostics. Accessing HP Vision - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 174
, mouse, and other input devices connected to the computer. Memory-Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed. Processors-Shows information about the processor(s) installed in the computer, including clock - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 175
of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. By default, the three test process. The diagnostic software will prompt you for input during tests. NOTE: Memory can not be tested from within the HP Vision Diagnostics application - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 176
took to complete each test. The Clear History button will clear the contents of the History Log. The contents The Times Failed is the number of times the device has failed a test. ● The Defect Code provides may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 177
written to the media. 4. Print the desired information from the storage device used to save it. NOTE: To exit HP Vision Diagnostics, click the Exit Diagnostics button at the bottom of the screen. Be sure to remove the USB flash drive or CD from the optical drive. Downloading the Latest Version of - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 178
Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 168 - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 179
guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. ● Check the Power - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 180
ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from backups that you created or restore - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 181
Hardware Installation Problems on page 195 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the system before turning - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 182
sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table E-1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 183
General Problems device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 184
Some software applications, especially games, are stressful 1. Lower the display resolution for the current application on the graphics subsystem or consult the documentation /fan assembly. 4. Contact an authorized reseller or service provider. 174 Appendix E Troubleshooting Without Diagnostics - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 185
connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving General Problems - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 186
on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 187
drive. See Solving Hardware Installation Problems on page 195 for instructions. Table E-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. Diskette is incorrectly inserted. Drive cable is not properly connected. In Microsoft Windows XP, right-click - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 188
device on the diskette. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. Solution In Microsoft Windows in the path statement. Replace the diskette with a new one. "Invalid system disk" message is displayed. Cause A diskette - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 189
Table E-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Diskette boot has been disabled in Computer Setup. Network server mode is enabled in Computer Setup. Solution 1. Run Computer Setup and enable USB device in Storage > Boot Order. 2. Run Computer Setup and enable diskette - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 190
it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 191
Storage > Boot Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 192
Table E-4 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 193
Solving Media Card Reader Problems Table E-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any media card with a capacity - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 194
the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 195
table. Table E-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct. Check the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 196
-video memory error. 1. Reseat DIMMs. Power on the system. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 197
between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. "Out of Range" displays on screen. Cause Video resolution and refresh rate are set higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 198
card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 199
into the wrong audio jack on a recently installed sound card. See the sound card documentation for proper speaker connection. Digital CD audio is not enabled. Enable digital CD audio. In the Device Manager, right-click on the CD/DVD device and select Properties. Make sure Enable digital CD - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 200
Speaker. The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 201
Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 202
printer. Run printer self-test. Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause The correct printer driver for the application is not installed. The - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 203
Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repairs. Computer is in standby mode. 1. On the Windows XP or Windows 7 Desktop, click - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 204
E-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically . 194 Appendix E Troubleshooting Without Diagnostics - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 205
the power cord from the wall outlet and allow the internal system components to cool before touching. Table E-11 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 206
DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. NOTE: DIMM1 must be - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 207
. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to bring the computer out of - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 208
proper connection. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 209
Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industry-standard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 210
Table E-12 Solving Network Problems (continued) System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 200 Appendix E Troubleshooting Without Diagnostics - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 211
computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 212
is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4. Replace the system board. 202 Appendix E Troubleshooting Without - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 213
Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Power - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 214
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 215
15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 216
"ROM Flash: Replicating the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Maintenance and Service Guide. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 217
and restart the computer. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 218
setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 219
18 Solving Internet Access Problems (continued) Unable to connect to the Internet. click the Delete button. 5. Click the Delete cookies button. Windows 7 1. Select Start > Control Panel. 2. Click Network and some programs will start. Log on to your ISP and launch the desired - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 220
Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 221
. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 222
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 212 Appendix E Troubleshooting Without Diagnostics - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 223
source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 224
will beep once after a POST text message is displayed on the screen option ROM too large to download during POST. 162-System Options Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 225
used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, problem remains. 2. Check product documentation for memory support information. 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 226
3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 227
Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device Setup or Windows utilities. 1152 hp.com/support.) 3. Back up contents - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 228
was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning device will not allow BIOS to update - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 229
2217-ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information. 1. Reboot the computer. ME firmware. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 230
Computer Setup. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 231
the power cord from the wall outlet and allow the internal system components to cool before touching. NOTE fifth iteration but LEDs continue until problem is solved. Red Power LED flashes three 3 times, an authorized reseller or service provider. Processor not installed (not an indicator of - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 232
you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4. Replace the system - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 233
LEDs continue until problem is solved. System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Unplug the AC power cord from the computer - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 234
to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 235
other information on the computer. When you establish both passwords, only the setup password will give you access to Computer Setup. When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the computer. This is a useful - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 236
. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 237
The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 238
if the power cord is connected. Figure G-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 239
installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed service provider can use this information to help diagnose conditions that caused you to run the DPS software. Running DPS will - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 240
must turn the computer off, then on again, to access the utility. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced. 3. Select Storage > DPS Self-Test. The screen will display the list of DPS-capable hard drives that are installed on - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 241
.45 cm Approximate Weight 24.54 lb 11.15 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating 50° to limit may be limited by the type and number of options installed. Relative Humidity (noncondensing) Operating 10-90% 10-90% - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 242
% @ 20/50/100% load PS idle 171 BTU/hr 43 kg-cal/hr Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Hz 90-264 VAC 100-240 VAC 100-240 VAC 50-60 Hz Rated Line Frequency Power Output 320W 320W Rated Input Current (maximum)1 STD PS 5.5A @ 115 VAC 2.75A - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 243
Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range the type and number of options installed. Relative Humidity (noncondensing) Operating 10 idle 150 BTU/hr 38 kg-cal/hr Power Supply 115V 230V Operating Voltage Range (STD - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 244
@ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 2A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 245
panel removing 99 computer cleaning 30 connecting drive cables 56 connections CMT system board 47 SFF system board 112 connector pin assignments 146 country power cord set requirements 154 creating a backup 155, 159 Customer Support 169, 212 D desktop conversion 85 diagnostics utility 163 DIMMs - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 246
132 front I/O device CMT removal and replacement 73 front I/O, power switch assembly SFF removal and replacement 134 front panel components 1, 3 front panel problems 207 G general problems 172 grounding methods 28 guide screws 56 H hard drive installing 65, 123 installing secondary 121 proper - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 247
general 172 hard drive 180 hardware installation 171 Internet access 208 keyboard 193 Media Card Reader 183 memory 201 monitor 185 mouse 193 network 197 power 176 printer 192 processor 203 software 211 processor CMT removal and replacement 79, 138 processor problems 203 product ID location 90 hard - HP 8180 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Business - Page 248
133 power supply removal and replacement 140 preparation for disassembly 90 speaker removal and replacement 136 system board connections 112 system board removal and replacement 141 Smart Cover Lock 36, 92 software backing up 168 problems 211 servicing computer 31 spare part number tamper
Maintenance and Service Guide
HP Compaq 8100 and 8180 Elite Business PC