HP 9000 Superdome SX2000 BCS Global Limited Warranty and Technical Support
HP 9000 Superdome SX2000 Manual
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- HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5900-2645 Published: December 2012 Edition: 7 - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 2
© Copyright 2009-2012 Hewlett-Packard Development Company, L.P. - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 3
Support Hardware limited warranty General terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 4
OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 5
the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 6
or convey the Proprietary Service Tools In some cases, HP may require additional software such as drivers and agents to be loaded on your system in order to take advantage of these support solutions and capabilities. • Use HP remote support solutions where applicable. HP strongly encourages you to - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 7
you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP will provide replacement parts free of charge. If HP - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 8
, and documentation. For more information, see http://www.hp.com/support or http://www.itrc.hp.com. • Technical phone support provides hardware warranty troubleshooting and issue resolution. For more information see http://www.hp.com/support. • Warranty information in the tables that follow reflects - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 9
Class 400 and 600 series server blades Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 10
and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 11
expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience, these features must be enabled at time of installation. 3 For a more - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 12
suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/ support • Contact your nearest HP support provider, and be sure to have the following information - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 13
take into account the nature and price of the goods, and any statements on packaging or labelling. • Disclosed Purpose-goods or services supplied by HP that HP represents are reasonably fit for a purpose expressly disclosed by a consumer must be reasonably fit for that purpose. • Description-goods - HP 9000 Superdome SX2000 | BCS Global Limited Warranty and Technical Support - Page 14
www.hp.com.au and select the Customer Service option for the most current list of phone support numbers. Product Phone Support for all HP Products 8833 5000 HP MediaSmart Server & HP StorageWorks DataVault 1 800 83 9667 HP Calculators 1 300 551 664 HP WebOS support (Including HP TouchPad and
BCS Global Limited Warranty and Technical
Support
HP Part Number: 5900-2645
Published: December 2012
Edition: 7