HP 9100C HP 9100C Digital Sender - (English) User Guide

HP 9100C - Digital Sender Manual

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  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 1
    HP 9100C Digital Sender User Guide English
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 2
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 3
    HP 9100C Digital Sender User Guide
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 4
    or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 5
    ScanJet 5 scanner 8 System requirements 8 Installing the software 9 After installation 10 Installation troubleshooting 11 Uninstalling HP Digital Sender Link and HP Address Book Manager 11 Your user profile 12 Adding a registered user profile 13 Introducing the HP Address Book Manager 15
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 6
    the HP Address Book Manager Introduction 49 Introduction to the address books 50 Your user profile 51 Adding a new registered user profile 52 Changing an existing user profile 53 Starting the HP Address Book Manager 54 Working in the ABM main window 55 Managing your Private Email address book
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 7
    about problems 88 Clearing paper jams 89 Troubleshooting the digital sender 93 General digital sender troubleshooting 93 Control panel messages 97 Activity log messages 103 Troubleshooting the software 110 General software troubleshooting 110 Installation message 113 HP Address Book Manager
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    6 Chapter - EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 9
    -enabled device that can send documents to other HP JetSend-enabled devices in your office. The HP Address Book Manager (ABM) is a program on your computer that manages fax and e-mail destinations you use at the digital sender. The HP Digital Sender Link (Link) routes documents sent to your computer
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 10
    computer from the HP Network ScanJet 5 scanner are routed using the HP ScanJet Utility, and you can continue to use the PaperPort™ software for HP to manage the scanned documents. Documents sent to your computer from the HP 9100C Digital Sender are routed using the HP Digital Sender Link. If you
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 11
    to your computer.  HP Address Book Manager. The ABM program is the means for adding, changing, and deleting fax and e-mail destinations stored in the digital sender. It is also needed for viewing the activity log. During the software installation, you can accept the default installation of all
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 12
    choosing a target program, see "Configuring the target program" on page 84. After installation After installing the software, you or the administrator needs to establish your registered user profile to allow you to use all the capabilities of the digital sender. See "Your user profile" on page 12
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    the software has the HP Digital Sender Service or the upgrade for the HP Network ScanJet 5 scanner installed already. Contact the administrator before proceeding. Uninstalling HP Digital Sender Link and HP Address Book Manager To uninstall the HP Digital Sender Link and the HP Address Book Manager
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 14
    ABM, you will have a Private Email address book and a Private Distribution Lists address book, where you can store often-used addresses and lists for use at the digital sender. (See "Introducing the HP Address Book Manager" on page 15.)  In the ABM, you have rights to add, change, and delete fax
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    administrator can set up your user profile. Your profile is set up and changed in the ABM. To add a registered user profile 1 On the Windows taskbar, right-click and choose HP Address Book Manager. The HP 9100C login screen opens. 2 In the Digital Sender name field, type the DNS name or IP address
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    can work in the ABM but cannot use destinations at the digital sender until the administrator enables your account. 10 To receive e-mail confirmations of e-mail messages you send: a Click the user profile you created in the ABM main window. b On the File menu, click Properties. c Select the Delivery
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 17
    the administrator can alter all of the public address books. The ABM for this digital sender is also the means for using the activity log and for switching to view address books for another digital sender. For more information about the ABM, see chapter 3, "Using the HP Address Book Manager," which
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 18
    Introducing the HP Digital Sender Link The HP Digital Sender Link is one of the programs installed with your software. This program, which must be running when you send documents to your computer, accepts and routes the scanned documents. Below is the Control Panel applet for the program, showing
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 19
    Identifying digital sender parts Before using the digital sender, use the diagram below to familiarize yourself with the parts of the digital sender. Front and top view Document output tray Document guides Document output support Control panel Power switch Front view with ADF unit raised
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    key. 4 Function keys - Each one performs the function displayed above the key. In the manuals, these keys are shown in this way: KEY. 5 Alphabetic keys - Enter letters and symbols for names, passwords, and destinations. 6 Back key - Deletes the last typed character or removes destinations from the
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    characters sticker - Contains instructions for accessing the special characters available for your language (except English). 12 Go key - Sends a document. In the manuals, this key is shown as this symbol: . 13 Activity light - Indicates the status of the digital sender. (Appears in the outline
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 22
    choose HP Address Book Manager. 2 If the DNS name or IP address for the digital sender you want is not in the Digital Sender name field, type it in. Ask the administrator if you do not know this information. 3 If your user name is not in the User name field, type it in. 4 In the User password field
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    To add an e-mail address 1 In the ABM main window, click the folder for your user name. 2 Click Private Email. 3 On the File menu, click New. 4 In the Name field, type a name for this address. 5 In the E-mail Address field, type the e-mail address. 6 Click Add. 7 When finished, click Close. EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 24
    stops. Center the document between the document guides. 3 Adjust the document guides to fit snugly against the sides of the stack. 4 4 If necessary, adjust the output support to the correct paper size. 5 Go to "Logging in to the digital sender" on page 23. 22 Chapter 1 - Getting started
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    by the administrator before you can use it. If this is the case, you will receive an error message when you try to log in. To log in to the digital sender 1 At the HP 9100C Login screen, type your registered user name in the NAME field and press . 2 If a password is set in your user profile, type
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 26
    digital sender. To e-mail a document 1 Load a document, as described on page 22. 2 Log in (if prompted) and press E-MAIL. 3 If your name is not already entered in the FROM field, type in your user name or your e-mail address. 4 Press . 5 If you are a registered user and your user name is password
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    or start the program, click Start, point to Programs, then HP 9100C, and then click HP Digital Sender Link. To send to the target program 1 At the digital sender, load the document as described on page 22. 2 Log in (if necessary) and press PC. 3 If your user name is not in the NAME field, type it in
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    rest of this user guide is devoted to helping you use the digital sender, the ABM, and the HP Digital Sender Link. This guide will also help you troubleshoot if you experience a problem. Additionally, there are several other sources of help available to you. Quick reference guide Find information on
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 29
    window in which the Help menu appears. HP Digital Sender Link help If you need help while altering settings in the Control Panel applet for the HP Digital Sender Link, choose a command from the Help menu. Administrator guide If you cannot find an answer to a question or the resolution to a problem
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 30
    28 Chapter 1 - Getting started EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 31
    2 Working at the digital sender Introduction The HP 9100C Digital Sender lets you send a variety of single- and double-sided documents to several destinations. This chapter details what types of documents you can place in the digital sender, how to load them, and how to select settings at the
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    sender The HP 9100C Digital Sender is both a sheetfed and a flatbed digital sender. You can insert a stack of pages (single- or double-sided) into the automatic document feeder (ADF) and quickly send them. On the glass, you can place documents that you cannot put in the ADF, such as pages from books
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 33
    the glass. See "Loading a document" on page 32 for instructions on loading a double-sided document. Instructions on how to finish sending a double-sided document appear at the end of the procedure for sending to each type of destination. EN What documents you can place in the digital sender 31
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 34
    the document stops. Center the document between the document guides. 3 Adjust the document guides to fit snugly against the sides of the stack. 4 If necessary, adjust the output support to the correct paper size. 5 Set the digital sender to accept your single- or double-sided document by pressing
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 35
    1 To load a document on the glass 1 Raise the ADF unit to reveal the glass. 2 Place the page face down on the glass, top edge toward the back. 3 Align the document in the upper- 2 right corner of the glass. 4 Lower the ADF unit. 5 Go to "Logging in" on page 34. 3 4 EN Loading a document
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    panel display, only registered users can use the digital sender. You must log in as a registered user before proceeding. To log in as a registered user 1 At the HP 9100C Login screen, type your registered user name in the NAME field and press . 2 If a password is set in your user profile, type it in
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    Changing settings After you select a destination, the default or current Quality setting appears in the upper right corner of the control panel display. If this setting the and keys, choose A4, Letter, or Legal. 4 Press OK to save the selection and exit the Settings screen. EN Changing settings 35
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 38
    of Faxing gray in an image be clear. Copying Sending to a PC Sending to another program Sending to an HP JetSend- enabled device Fine Text (OCR) The original contains text that needs to be converted to editable text using OCR software. the digital sender EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 39
    manually.  Begin typing the name for an e-mail address or distribution list stored in the public address books or your private address books. As you type, the digital sender completes the name.  Begin typing an e-mail destination stored on an LDAP server. If the administrator has configured
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 40
    stored in an address book. As you type, the digital sender completes the name. • Begin typing an e-mail address stored in an LDAP server. Then, press SEARCH, use the and keys to select the address you need, and press OK. 8 Press . The destination, preceded by "To:", appears in the window below the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 41
    or choose an e-mail destination from an address book. c Press . The destination, preceded by "CC:", appears in the window below the CC field. 11 The current Quality setting is shown in the upper right corner of the display. For options and instructions on changing this setting or the (paper) Size
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    in one or both of the following ways:  Type fax numbers manually.  Begin typing the name for a fax destination stored in the Public Fax address book. As you type, the digital sender completes the name. If you are a registered user, you can also request e-mail notification of the fax transmission
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 43
    as are specified by the LAN fax program. Your company's LAN fax server, not the digital sender, is what validates the fax numbers you are sending to. The digital sender does not notify you if you sent to an invalid address, but the activity log does. See "Using the activity log" on page 70. EN
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    printer to make copies. Convenience copying works only with printers the administrator has configured for use with the digital sender. Keep the following in mind when sending documents to a printer to make copies:  The HP 9100C Digital Sender can send to only one printer at a time.  More than one
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    to make. 4 The current Quality setting is shown in the upper right corner of the display. For options and instructions on changing this setting or the (paper) Size setting, see "Changing settings" on page 35. 5 Press to begin sending the document. • If you sent a single-sided document using the ADF
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 46
    the following important points:  You can send only to computers of users who have registered user profiles. (For example, if you are not a registered user, you cannot send a document to your computer.)  The HP 9100C Digital Sender can send to only one person's computer at a time.  The computer
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 47
    settings. 1 At the digital sender, log in (if user's computer, type the name of that user.) 3 The current Quality setting is shown in the upper right corner of the display. For options and instructions on changing this setting or the (paper) Size setting, see "Changing your default inbox location.
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    At the digital sender, log in (if prompted). 2 Press the function key for the destination you want. (It is named whatever the administrator chose.) If corner of the display. For options and instructions on changing this setting or the (paper) Size setting, see "Changing settings" on page 35. 5 Press
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 49
    of the HP JetSend for Windows software for Windows NT or 95 from the HP JetSend website at www.jetsend.hp.com. Both types of devices must also have valid TCP/IP addresses. Note Choosing or adding HP JetSend-enabled devices When you press JETSEND at the digital sender, a list of HP JetSendenabled
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    the digital sender, log in (if prompted). 2 Press JETSEND. 3 To choose an HP JetSend- instructions on changing this setting or the (paper) Size setting, see "Changing defaults and choose a different function by pressing . You return to the main screen. 48 Chapter 2 - Working at the digital sender EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 51
    3 Using the HP Address Book Manager Introduction You can use the HP Address Book Manager (the ABM) as long as it is installed on your computer and you have registered user status. Use the ABM to do the following:  view information in public and your private address books  change information in the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 52
    digital sender to make copies of a document. Only the administrator can change information in this address book. Destinations in the public and your private address books are accessed at the digital sender when you want to fax or e-mail a document. 50 Chapter 3 - Using the HP Address Book Manager
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 53
    can use the digital sender even if the administrator disables guest usage.  You can send documents to your computer. Without a registered user profile, you cannot send to your computer.  You can use the ABM program. In the ABM, you will have a Private Email address book and a Private Distribution
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 54
    Guest users If you are a guest user, you cannot use the digital sender if the administrator disables guest usage. If guest usage is enabled, you can use the digital sender and choose destinations in the Public Email, Distribution Lists, and Fax address books. However, you do not have Private Email
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 55
    have a password, other users can log in at the digital sender with your name, access your private address books, and send e-mail messages using your name. To change an existing user profile 1 Log in to the ABM. (See "Starting the HP Address Book Manager" on page 54.) 2 In the ABM main window, click
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 56
    and choose HP Address Book Manager. 2 If the DNS name or IP address for the digital sender you want is not in the Digital Sender name field, type it or choose it from the list. 3 If your user name is not in the User name field, type it or choose it from the list. 4 In the User password field, type
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 57
    left and the contents of a selected file on the right. From this screen, you can access and view the public and your private address books. You can change information in the Public Fax address book and your private e-mail and distribution lists address books. EN Working in the ABM main window 55
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 58
    Managing your Private Email address book Note If you are a registered user, e-mail addresses in your Private Email address book are available when you are e-mailing a document directly from the digital sender. You can also use these addresses, along with those in the Public Email address book, to
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 59
    instructions on the screen to select the correct name and address line. If there is a first line that only contains the names of the fields, clear the Import first line check box. Then, click Import. The file imports into your Private Email address book. EN Managing your Private Email address book
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 60
    to your Private Email address book. If your administrator has configured the digital sender to work with the LDAP server, you can access the addresses on the LDAP server directly from the digital sender and do not need to import them to your Private Email address book. (See "E-mailing documents
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 61
    Type field. 10 Click OK. 11 To begin searching and adding e-mail addresses, go to "To search a directory and import addresses" on page 60. - Or If you need to change something in the directory configuration before searching, go to the next procedure. EN Managing your Private Email address book 59
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 62
    you cleared the search, the addresses you selected are imported into your Private Email address book. If you have used these addresses in your private distribution lists, the addresses are automatically updated in the lists in which they appear. 60 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 63
    Note Changing e-mail addresses Once you have added or imported addresses to your Private Email address book, you can change the name and e-mail information. Changing this information also changes it in any of your private distribution lists where it appears. Renaming addresses can be very time
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 64
    to the folder for your user name to expand it. 2 On the left side of the window, click Private Email. 3 Click the e-mail destination you want to delete. 4 On the File menu, click Delete. 5 A dialog box appears. Click Yes to confirm the deletion. 62 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 65
    Email address book. You might not want to create a private distribution list if there is one just like it in the Public Distribution Lists address book. Public distribution lists are always available for your use. To create lists 1 In the ABM main window, click the + next to the folder for your user
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    the + next to Private Distribution Lists to expand it. 3 Click the distribution list you want. 4 Select the address or addresses you want to delete. 5 On the File menu, click Delete. 6 A dialog box appears. Click Yes to confirm the deletion. 64 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 67
    the e-mail address book where the address is located. If the address that needs to change is from your Private Email address book, see "Changing e-mail addresses" on page 61. If the address is from the Public Email address book, contact the administrator to make changes. Once the address has been
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 68
    If you can see the Public Fax address book in the ABM main window, then your company has a LAN fax program and it is configured for use with the digital sender. You can access the Public Fax address book and add, change, or delete fax destinations. Note Adding fax destinations If you use certain
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 69
    fax numbers of destinations in the Public Fax address book, unless the destination has an accounting code specified. In that case, only the administrator can change information for that destination. To change fax destinations 1 In the ABM main window, click Public Fax. 2 Click the destination you
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 70
    book  the Public Email address book  the Public Distribution Lists address book  your Private Email address book  your Private Distribution Lists address book You cannot search for e-mail addresses in other users' private address books. To find names in address books 1 In the ABM main window
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 71
    , and Paste commands, you can do the following with e-mail addresses:  Copy e-mail addresses from the Public Email address book to your private e-mail address book.  Copy e-mail addresses from the Public Email address book to one of your private distribution lists.  Copy distribution lists from
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 72
    a record of digital sender use. Every time someone uses the digital sender, a record is filed in the activity log. You do not see a record of digital sender usage by other registered users or the administrator. You can the File menu, click Exit. 70 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 73
    the clipboard 1 On the Tools menu in the ABM main window, point to View Log, and click your user name or Guest. 2 Select one or more entries to save want to copy the information and select the Paste command. If the program supports tables or is a spreadsheet, you can copy entries into the table or
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 74
    View Log, and click your user name or Guest. 2 On the Edit menu, click Clear. 3 Click OK to confirm clearing the log. 4 You can keep the activity viewer open while you work in the ABM. To close the activity viewer, on the File menu, click Exit. 72 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 75
    owner) or see the file itself. You can view the properties of any file, but you can only change information in your private address books and the Public Fax address book. To view properties 1 In the ABM main window, click the folder or item whose properties you want to see. 2 On the File menu, click
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 76
    like, you can backup and restore your own address books. Backing up your private address books Use this procedure to back up your Private Email and Distribution Lists address books. To back up your private address books 1 Make sure the HP Digital Sender Link is running. 2 Start the ABM. 3 On the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 77
    of your private address books for one digital sender to another one. To restore your private address books 1 Start the ABM. If you are moving copies of the address book for one digital sender to another one, make sure to log in to the digital sender you are restoring address books to. 2 On the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 78
    , type the DNS name or IP address for the other digital sender. Or, select it from the list. 3 In the User Password field, type your password (if defined) for the ABM for the other digital sender. 4 Click OK to log on to the other digital sender. 76 Chapter 3 - Using the HP Address Book Manager EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 79
    4 Using the HP Digital Sender Link Introduction The HP Digital Sender Link (Link) is the program on your computer that accepts scanned documents and places them in the default inbox location. You use the Control Panel applet for the Link to do the following:  Change the path to the default inbox
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     Right-click in the Windows taskbar and choose Settings.  Double-click . Note To start the program The program starts automatically when you turn the computer on, but you can also start it manually. 1 Click Start, point to Programs, then HP 9100C, and click HP Digital Sender Link. 2 The program
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    See "Setting receive capabilities" on page 83. Close the program in one of the ways listed below.  Right-click program. in the Windows taskbar and choose Close  Press CTRL+ALT+DELETE to open the Windows Close Program dialog box. Click HP Digital Sender Link and click End Task. EN Running the
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    . Note Showing or hiding the icon You can determine whether or not the Link icon shows in the Windows taskbar. To show or hide the icon 1 In the Windows Control Panel, double-click the HP Digital Sender Link icon. 2 Click the Settings tab. 3 Do one of the following. • To show the icon, select the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 83
    the Control Panel applet, where you can view and change settings for the HP Digital Sender Link. HP Address Book Manager Open the HP Address Book Manager program, where you can change your user profile, add destinations to address books, and more. (See chapter 3 for more information.) Disable
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 84
    to receive inbox field, type the path to the location where you want scanned documents to be stored. If the path you type does not already exist, it will be created. - Or Click ... to browse folders and find the path to the location. 3 Click OK. 82 Chapter 4 - Using the HP Digital Sender Link EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 85
    from receiving, right-click the icon and choose Disable receive.  When the icon looks like this: , the program is running but the computer cannot receive scanned documents. To allow your computer to receive, right-click the icon and choose Enable receive. EN Configuring default inbox settings 83
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 86
    Configuring Target application initial path field, type the drive and first level default target program that accepts the multipage .tif file format instead of .pdf, you must change the file format setting. See "Changing an existing user profile" on page 53. 84 Chapter 4 - Using the HP Digital Sender
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 87
    automatically starts and displays a scanned document after the document arrives at the default inbox location. If you disable this setting, the scanned document remains in the default inbox location as a automatic start setting, clear the check box. 3 Click OK. EN Configuring the target program 85
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    86 Chapter 4 - Using the HP Digital Sender Link EN
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    software. The software includes the installation, HP Address Book Manager (the ABM) and the HP Digital Sender Link. See page 110 to begin. The digital sender troubleshooting and software troubleshooting sections are further divided into two parts, one covering problems that did not generate an error
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 90
    a list of messages and recommended actions. The activity log is a record of digital sender use, and is probably your best tool for troubleshooting. It contains messages (warning, error, or fatal) that can help you resolve problems. See "Activity log messages" on page 103 for a list of messages and
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 91
    Clearing paper jams 1 2 3 When you have a paper jam, the control panel displays this message: Paper jam. Open the cover and remove the paper. Use the appropriate procedure below to clear the jam. To clear jams at the start of a page 1 Raise the control panel. 2 Remove the jammed paper. 3 Push the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 92
    1 To clear jams inside the ADF 1 Raise the control panel. 2 Raise the ADF unit. 3 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 2 4 Remove the jammed paper. 3 4 90 Chapter 5 - Troubleshooting EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 93
    by aligning its holes with the small plastic spindles on the delivery guide and pressing down. 6 Close the ADF unit. 7 Push the control panel down securely. 8 The control panel prompts you to do 6 one of the following:  Reinsert
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 94
    to continue sending.  Stop processing and send the data to its destination by pressing SEND. 3  Stop sending without saving your data by pressing . 92 Chapter 5 - Troubleshooting EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 95
    Troubleshooting the digital sender Note Troubleshooting for the digital sender is divided into two sections, General digital sender troubleshooting and Control panel messages. General digital sender troubleshooting includes problems that might occur that do not generate error messages. As a
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 96
    , carbon copy forms), the rollers might have accumulated a residue or been damaged. See the administrator guide for the replacement procedure. Your private address books are not accessible at the control panel.  When sending an e-mail message, you must type your user name in the FROM field
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 97
    troubleshooting (continued) Problem Actions A document sent to a  Make sure the destination computer is turned on. computer did not arrive  Make sure the HP Digital Sender Link is running. If it is not, start it in the default inbox. by clicking Start, pointing to Programs, then HP 9100C
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 98
    General digital sender troubleshooting (continued) Problem Actions E-mail confirmations of  Your company's e-mail server might not support DSN (Delivery e-mail transmissions Status Notification), or one of the links to the receiving e-mail are not being received. address does not support DSN.
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 99
    Error codes Cannot connect to PC. Configuration changed. Please wait... Device unreachable. Description Action An internal problem in  Turn the digital sender off and then accessing address books back on. has occurred.  If the problem persists, note the codes and contact the administrator
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 100
    that were removed. Errors were found when checking the address book. Initialize address book? Internal error. codes Digital Sender halted. An internal check of the address book database found significant problems. Internal problem. Contact the administrator.  Turn the digital sender off and then
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 101
    pass than in the first. Network error codes. There is a problem with the HP JetDirect print server.  Turn the digital sender off and then back on.  Note the codes and contact the administrator. No destination available. No destination has been configured for the customized function key that
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 102
    the administrator. Search error. An unexpected problem occurred in the LDAP search.  Try the search again.  Turn the digital sender off and then on again. Then, try the search again.  If the problem persists, contact the administrator. Sorry, you have typed an incorrect password. Please
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 103
    address book database. Contact the administrator. This will clear the configuration and all the destinations. Do you really want to proceed? You are being asked to Contact the administrator. confirm that you want to reset the digital sender to the factory defaults. This will clear your changes
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 104
    . Partial results. number items found. number of results that the  If the problem persists, contact the digital sender has been administrator. configured to return. Too many pending faxes. The digital sender can Please, delete a fax hold up to 128 pending destination. fax transmissions
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 105
    could not be reached. error The function failed; requires some action, either by the user or the administrator. Generally, the digital sender can still be used for other functions. fatal A severe problem; requires administrator intervention and possibly a call to HP customer support. See "Using the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 106
    sent to a PC. PC: identification. Result: Image processing error. An internal error occurred  Try sending again. while the document was being  Turn the digital sender off processed. and then back on.  If the problem persists, contact the administrator. 104 Chapter 5 - Troubleshooting EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 107
    : pages. Result: Failed. Write to remote file failure. Code: code. 003/05 There is a problem sending Note the code and contact the Document sent to the the document to the HP Digital administrator. HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 108
    the HP Digital and then back on. HP Digital Sender Service. Sender Service.  If the problem persists, note Recipient(s): name. Number: the code and contact the fax number. # of pages: pages. administrator. Result: Failed. Invalid job descriptor. Code: code. 106 Chapter 5 - Troubleshooting
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 109
     If the problem persists, note the code and contact the administrator. 003/14 Notification message only. The No action required. Document sent to the document was successfully HP Digital Sender Service. delivered to the HP Digital Recipient(s): name. Number: Sender Service. fax number. # of
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 110
    digital sender printed successfully. No action required. An internal error occurred  Try resending the while the document was being document. processed.  Turn the digital sender off and then back on.  If the problem persists, contact the administrator. 108 Chapter 5 - Troubleshooting
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 111
    device that does not require a name: IP address. Invalid PIN. identification number). The PIN. digital sender does not work with devices that require PINs. 062/00 JetSend device contacted. Device name: IP address Notification message only. A connection to the HP JetSend device identified in the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 112
    into four sections:  General software troubleshooting (this page)  Installation messages (page 113)  HP Address Book Manager messages (page 114)  HP Digital Sender Link messages (page 118) General software troubleshooting Use the table below to solve common problems encountered while using the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 113
    , point to Programs, then HP 9100C, and click HP Digital Sender Link. The HP Digital Sender There is a problem with the version of the HP Digital Sender Link that Link will not start. is installed on the computer. Install the HP Digital Sender Link again. EN Troubleshooting the software 111
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 114
    the Receive Inbox tab in the Control Panel applet. Make sure the Enable receive check box is selected.  The path to your default inbox is incorrect. In the HP Digital Sender Link, make sure a path to the inbox has been specified and that the path is correct. 112 Chapter 5 - Troubleshooting EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 115
    application cannot work if for the HP Network ScanJet 5 this service is running. To be scanner installed already. able to receive scanned documents directly on this PC, the administrator must disable the digital sender server. Do you want to continue?" EN Troubleshooting the software 113
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 116
    Turn the digital sender off internal error. and then back on.  If the problem persists, note the code and contact the administrator. Address Book locked. Someone else is using the Try accessing the address address book you are trying to book again. access. Cannot access the Windows Registry
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 117
    In the directory configuration, e-mail addresses, some of the make sure all fields are filled. fields in the directory See "To define directories" on configuration were not filled. page 58. Invalid user name or password. The digital sender did not recognize the user name or password that you
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 118
    HP Address Book Manager messages (continued) Message Description Actions Network access failure. There is a problem connecting  Close the ABM and then to the digital sender through start it again. the network.  Turn the computer off and then back on.  Turn the digital sender off and
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 119
    HP Address Book Manager messages (continued) Message Description Actions Timeout expired. The digital sender is not responding.  Make sure the digital sender is turned on.  Make sure all cabling is securely connected.  Turn the digital sender off and back on.  Turn the computer off and
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 120
    restart it by cannot be sent to your clicking Start, pointing to computer while the program is Programs, then 9100C, and closed. clicking HP Digital Sender Link. The Address Book Manager Uninstall the ABM and then program cannot be found. reinstall it. 118 Chapter 5 - Troubleshooting EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 121
    be stored full, free up space and resend in the default inbox because the document. the hard drive on the computer is full. HP Digital Sender Link The HP Digital Sender Link is Click Yes to configure its parameters not set. Run setup either not installed or is not parameters correctly. utility
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 122
    HP Digital Sender Link messages (continued) Message Description Actions Start in path doesn't exist. Create now? The path specified in the Click Yes to create the new Target application initial create the default inbox location where you have folder in the requested rights. Or, change the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 123
    Product type Scanning element Light source Interface Optical resolution Maximum scanning speed Image processing  High-resolution color and black-and-white photographs  Hardware: optimized JPEG  Software: G4 and HP Smart Compression Imaging Technology  100 to 240 Vac, 50 to 60 Hz  33 W idle
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 124
    Cold Cathode Fluorescent Lamp) backlit  40-key alphabetic keypad  12-key numeric keypad  Help key  Simplex/duplex key for single-sided or double-sided scanning color and grayscale ADF (automatic document feeder) and flatbed scans  Image calibration  Color and tonal adjustment  Data scaling and
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 125
    to 50% (40 to 60° C) CAUTION The operating environment should be stable, with no abrupt changes in temperature or humidity, or your digital sender might be damaged. If you move the digital sender from a cold to a warm environment, wait about two hours before using it. EN Environmental ranges 123
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 126
    distribution lists Public printers Private e-mail addresses for each user Private distribution lists for each user Maximum number of destinations in a distribution list Entries in the activity log for each user Entries in the activity log for the administrator Function keys that can be customized
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 127
    éfecture du département ou l'appareil est installé et utilisé ainsi qu'au Ministère des Telecommunications. Le formulaire de déclaration a utiliser est disponible auprès des services de la Préfecture. EN German noise declaration 125
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 128
    to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Italiana S.p.A. Manufacturer's Address: Viale Europa, 2 24040 Stezzano (BG) ITALY Declares that the product Product Name: Model Numbers: Product Options: HP 9100C Digital Sender C1313A, C1314A, C1315A, C1316A All Conforms to
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 129
    any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently. Ownership. The Software is owned and copyrighted by HP or its third-party suppliers. Your license
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 130
    decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 131
    B Warranty and support information Hewlett-Packard limited warranty statement HP PRODUCT HP 9100C Digital Sender DURATION OF WARRANTY One year 1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 132
    software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance. Operation of the digital sender B - Warranty and support information EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 133
    below. For all other support information, such as obtaining printer drivers or help using an online server or HP FIRST, see "HP support" on page 133. If you need a replacement part or information not listed in one of these two tables, see the administrator guide. Customer Support and Product Repair
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 134
    after your warranty has expired, additional product repair services, or if your country is not listed below, see the administrator guide. Argentina 787-8080 Malaysia (60) (3) 295-2566 Australia (61) (3) 272-8000 Mexico (Mexico City) 01 800-22147 Brazil 022-829-6612 Mexico (outside Mexico
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 135
    we suggest these services: Obtaining software utilities and electronic Information: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: for HP 9100C Digital Sender http://www.digitalsender.hp.com in the
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 136
    FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three United States 1-800-333-1917 Japan +81 (0) 3 3335 8622 134 Appendix B - Warranty and support information EN
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 137
    71 using for troubleshooting 88 viewing 70 adding address book passwords 13 addresses to distribution lists 64 destinations to ABM 81 e-mail addresses 56 fax destinations to Public Fax address book 66 registered users 13 Address Book Manager (ABM) adding destinations 81 changing user profiles 81
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 138
    compression features 121 CompuServe support service 133 computer cannot connect to 97 requirements 8 sending to 44 configuring ABM account 14 address book passwords 13 default inbox settings 82 e-mail confirmations 14 registered users 13 target program 84 confirmations DNS support 14 enabling 14 of
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 139
    supported 30 double-sided key 19 sending with ADF 31 sending with glass 31 drivers, printer 133 DSN (Delivery Service Notification) 14 duplex. See double-sided duplicating address books 75 duty cycle 121 E e-mail configuration problem 100 server unavailable 98 e-mail addresses 37 adding 56 changing
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 140
    log messages 103 errors. See troubleshooting Ethernet interface 121 Exchange (MS) format, importing e-mail addresses in 57 F fatal activity log messages 103 fax daemon. See Digital Sender Service fax destinations adding to Public Fax address book 66 changing in Public Fax address book 67 deleting
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 141
    . See Digital Sender Service LAN fax program not installed 40 LAN interface 121 language support options 131 launching, setting automatic 85 LDAP (Lightweight Directory Access Protocol) configuration problem 100 protocol error 99 server 58 server unavailable 101 using to import e-mail addresses 58
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 142
    clearing at start of a page 89 clearing inside ADF 90 troubleshooting 94 paper size choices 35 selecting 35 PaperPort software, using with digital sender 8 passwords address book 13 entering 23 not accepted 93 registered user 34 PC address configuring 14 invalid 101 PC. See computer PDF files. See
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 143
    lists adding addresses 64 changing addresses 65 deleting 65 deleting addresses 64 Private Distribution Lists address book creating lists 63 managing 63 maximum destinations in a list 124 maximum number of lists 124 problems. See troubleshooting processor, Pentium 8 product features 7 profiles, user
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 144
    108 service agreements 133 service and support language options 131 options worldwide 131 warranty information 130 settings automatic program launch 85 black and white documents 36 black and white photographs 36 changing 35 color documents 36 color photographs 36 default inbox 82 Digital Sender Link
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 145
    errors 99 paper jams 94 repair assistance 131 slow sending 94 sources for information about problems 88 tips from HP FIRST fax support 134 WINS configuration 101 tutorial for ABM 20 typical installation 9 U uninstalling software 11 user profiles adding 13 adding destinations through ABM 81 changing
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 146
    EN Chapter - Index 144
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 147
  • HP 9100C | HP 9100C Digital Sender - (English) User Guide - Page 148
    Copyright© 2001 Hewlett-Packard Co. Manual Part No. C1311-90910 *C1311-90910* *C1311-90910* C1311-90910
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HP 9100C
Digital Sender
User Guide
English