HP 950c (English) Windows Connect * User's Guide - C6428-90035 - Page 40

4 Getting Help When Things Go Wrong The printer software won't install, what's wrong? continued What is the problem? Possible cause To solve the problem... The software did not install correctly. • There may be a conflict with your virus protection program. OR • There may be a conflict with another software program. OR • Your printer software didn't install properly. 1 Uninstall your printer software. For Windows 95, 98, or NT 4.0 a Make sure the printer software CD is inserted into the CD-ROM drive. b Select Start Run. c Click Browse, then go to the CD icon. d Click Open, then click OK. e When the opening screen for the software installation appears, select Remove HP DeskJet 950C Series software. If you are running Windows 3.1x: a In the Program Manager, select File Run. b Type the letter of the computer's CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK. c When the opening screen for the printer software installation screen appears, select Remove HP DeskJet 950C Series software. 2 Close any virus protection programs that are active. To close (exit) the program, choose either Step a or b: a Right-click on the virus protection program icon and select Disable. b Click the X in the upper right corner of the program's operating window. 3 Exit all of your software programs. (See 2b above.) 4 Reinstall the printer software. See the "Install Printer Software" step on the Quick Start Poster or see page 49 in this User's Guide. If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47. 34