HP 950c (English) Windows Connect * User's Guide - C6428-90035 - Page 49

HP Toolbox, Calibrate the Printer, Banner, Setup, Start, Programs, HP DeskJet, 950C Series - deskjet windows 8

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Getting Help When Things Go Wrong 4 Is there a problem with your printout? continued What is the problem? Possible cause Print quality is poor. (continued) You may have forgotten to remove the vinyl tape from the print cartridge. Your print cartridges may be out of alignment. Banners aren't printing correctly. You may have forgotten to raise the OUT tray. You may have forgotten to select Banner in the printer software. You may have problems with the paper. You may have problems with your banner software. To solve the problem... Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See "Replacing Print Cartridges" on page 27. If the color and black ink aren't lining up on the printed page, go to the HP Toolbox and click Calibrate the Printer. See "Printer Services Tab" on page 8. Make sure that the OUT tray is up. Make sure that you have selected Banner on the Setup tab. See "Setup Tab" on page 6. • If several sheets feed into the printer together, unfold and refold the paper. • If paper doesn't feed into the printer correctly, be sure that the unattached edge of the banner paper stack is toward the printer (see page 20). • If the paper creases going through the printer, the paper might be unsuitable for banner printing. For Windows 95, 98, and NT 4.0 • If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See Release Notes by clicking Start Programs HP DeskJet 950C Series. For Windows 3.1x • If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See the Release Notes in the HP DeskJet 950C Series Program Group. 43

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43
Getting Help When Things Go Wrong
4
Print quality is poor.
(continued)
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 27.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the
HP Toolbox
and
click
Calibrate the Printer
. See “Printer
Services Tab” on page 8.
Banners aren’t
printing correctly.
You may have forgotten to
raise the OUT tray.
Make sure that the OUT tray is up.
You may have forgotten to
select
Banner
in the printer
software.
Make sure that you have selected
Banner
on
the
Setup
tab. See “Setup Tab” on page 6.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If paper doesn’t feed into the printer
correctly, be sure that the unattached edge
of the banner paper stack is toward the
printer (see page 20).
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
For Windows 95, 98, and NT 4.0
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See
Release Notes
by
clicking
Start
Programs
HP DeskJet
950C Series
.
For Windows 3.1x
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See the
Release Notes
in
the HP DeskJet 950C Series Program Group.
Is there a problem with your printout?
continued
What is the problem?
Possible cause
To solve the problem…