HP 950c HP Deskjet 9xx series - (English) Quick Help
HP 950c - Deskjet Color Inkjet Printer Manual
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- HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 1
table of contents learn to print 1 introducing the hp deskjet series printer 2 terms and conventions 3 notices and acknowledgments 4 learning about printer features 5 using paper trays 9 printing with the hp deskjet printer 11 printing on paper and other media 17 envelopes 18 transparencies - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 2
53 automatically cleaning print cartridges 56 manually cleaning print cartridges 57 cleaning the printer case 60 refilling print cartridges 61 maintaining print cartridges 62 print cartridge part numbers 63 using the hp deskjet utility 64 solve a problem 65 printer lights are flashing 66 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 3
learn to print • introducing the hp deskjet series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • printing with the hp deskjet printer 1 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 4
introducing the hp deskjet series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Expanded print capability allows you to print information from devices other than your desktop computer using the infrared - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 5
HP Deskjet 990cxi/cse, HP Deskjet 980cxi, HP Deskjet 960cxi/960cse series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility to open the hp deskjet - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 6
this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 7
features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. cancel button 2. print cartridge light and status symbol 3. Resume light and button 4. Power - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 8
on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature printer failure. See also: print cartridge part numbers paper trays The printer has an In tray and an Out tray. Place paper or other media in the In tray for printing. Printed - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 9
infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, or PowerBook computer. The infrared printing feature may not be available in all printer models. See also: infrared printing feature - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 10
Access Door is attached. See also: manual two-sided printing automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer's In tray. This feature, particularly when used with HP paper and media, assists in - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 11
using paper trays in tray The In tray holds paper or other media to be printed. 1. in tray pulled out 2. paper length guide 3. paper width guide 1. out tray 2. in tray pushed in 9 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 12
out tray Change the position of the Out tray for different printing needs. 1. single envelope slot 2. out tray down 3. out tray extension 1. out tray up Out tray down. Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension. Pull the tray - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 13
with the hp deskjet printer The printer is controlled by software installed on your computer. The printer software, also called the printer driver, provides dialog boxes which communicate your print requests to the printer. Select the printer you are using as the default printer before printing - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 14
on the edge of the desktop to expand the control strip. Click the printer icon on the control strip, then select hp deskjet 9xx. • Drag the document you want to print to the hp deskjet 9xx printer icon on the desktop. • Click the deskjet 9xx icon on the desktop, then click Printing on the menu bar - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 15
The following instructions provide the most common method of selecting page layout and print options. The software program you are using may vary from the method provided. controlling page layout 1. Open the file you want to print. 2. Click File > Page Setup to display the hp deskjet 9xx Page - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 16
and text resolution. • ColorSmart III allows you to adjust the ink saturation, brightness, and color tone for print images. The ColorSmart Other features are also available with Background printing. Double-click the hp deskjet 9xx printer icon on the desktop for: • Deleting a print request - Click - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 17
Printing menu option to resume printing. • Changing printers - To move a print job from one printer to another printer of the same type, drag the print request icon to the desired printer icon. - If the printers are not the same type, the printer software will not allow you to move a print request - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 18
the following methods to print documents from the desktop: • Drag the icons of the documents you want to print to the printer icon on the desktop. • Select the icons of the documents you want to print, then click File > Print. Select print options from the hp deskjet 9xx screen, then click OK. 16 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 19
printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 17 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 20
envelope slot. 2. Push the envelope forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Click File > Page Setup - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 21
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click that the Out tray is in the down position. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 22
stop. 5. Slide the paper guides snugly against the edges of the envelopes. Slide the tray forward until it stops. printing envelopes If your software program includes an envelope printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 23
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click . • Align the envelope edges before inserting them. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 24
30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and slide the tray forward until it stops. printing transparencies 1. Open the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 25
Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet transparency film • Print Quality - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 26
sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets-label side down-in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 27
> Print. The hp deskjet 9xx screen appears OK to print. printing guidelines • Use only paper labels that are designed specifically for inkjet printers. • Never place more than 20 sheets of labels in the In tray at one time labels. The ink will not dry when used with these labels. For best results use - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 28
business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 29
: • Page Size: Appropriate card size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Portrait 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 30
1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges no more than 20 sheets of photo paper-print side down-in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray. printing photographs 1. Open the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 31
The hp deskjet hp premium photo paper for best results. • Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of the photo. The photo must be in an electronic format (digital) before it can be printed. For best results use HP products. See also: problems - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 32
In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of Push the cards forward until they stop, then lower the Out tray. 6. Slide the paper guides snugly against the edges of the cards and slide in the tray. printing greeting cards 1. - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 33
5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the paper message appears, verify the media is positioned properly in the In tray. For best results use HP products. See also: manual two-sided printing 31 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 34
, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper and slide in the tray. printing posters 1. Open the file you orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 35
Sides: Unchecked 8. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after printing. For best results use HP products. 33 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 36
tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. printing - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 37
Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click (Normal) • Print Both Sides: Unchecked 8. Click OK to print. printing guidelines Use hp banner paper for best results. For best results use HP products. See also: problems with printouts 35 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 38
paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the tray. printing iron-on transfers 1. Open the file you want to print. 2. Click File > Page Setup - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 39
4. Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 6. Select Paper Type/Quality, then choose the following: • Paper Type: hp premium inkjet paper • Print Quality: Best 7. - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 40
. printing manually 1. Open the file you want to print. 2. Click File > Page Setup. 3. Select the following options: • Page Size: Appropriate size • Scaling (%): Appropriate percentage (100 is the default) • Orientation: Appropriate orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 41
Per Sheet: 1 (Normal) • Print Both Sides: Select this option • Binding: Appropriate book or tablet style icon • Manual: Select this option 8. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. Book binding Tablet binding 9. Click Continue when the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 42
documents using one of the following methods: - Attach the Rear Access Door for manual two-sided printing - Attach the Automatic Two-Sided Printing Module for automatic twosided printing. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 43
special features • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 41 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 44
PowerBook: • See the reference guide or instructions that came with the Powerbook. • Log onto the PowerBook Website or contact customer support. • Log onto the Infrared Data Association (IrDA) website at: http://www.irda.org. printing from a PowerBook 1. Turn on the printer. 2. Locate the infrared - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 45
to send one or more items such as calendar appointments, email messages, phone lists, or to-do lists to the printer. The infrared light projects a solid beam on the printer during the information transfer process. When the information transfer is complete, the light turns off. Printing, rather than - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 46
hp photosmart digital camera 1. Locate the infrared lens on the digital camera. See the camera's operating manual for the location of the infrared lens. 2. Align the camera's infrared lens with the printer operating manual for instructions. The infrared light projects a solid beam on the printer - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 47
In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • hp plain paper • hp bright white inkjet paper • hp premium inkjet heavyweight paper • hp textured greeting card paper • hp professional brochure paper, glossy or matte - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 48
Click OK. 5. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. : Appropriate book or tablet style icon • Automatic: Select this option 8. Click OK to print. The printer pauses while the first side of the printed page dries. Once it is dry, the other side of - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 49
sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to Automatic Paper-Type Sensor works best with HP media so your printer can quickly select the appropriate paper type. 47 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 50
turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 3. Select Paper Type/Quality, then - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 51
• print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • using the hp deskjet utility 49 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 52
also flashes if the wrong print cartridge type is used. 1. print cartridge status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is not related to low ink, the light continues to flash after - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 53
icons revealing the exact nature of the problem. 1. tri-color print cartridge problem icon 2. black cartridge problem icon 3. tri-color print cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6. yellow indicator arrow troubleshooting problems with the tri-color or black - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 54
that the correct print cartridges are installed if there is still a problem. 4. Replace the cartridges if the problem persists. solving problems with low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 55
the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover. The cradle moves to the center of the printer. 4. Raise the cradle latch. 5. Lift the print cartridge out of the print cartridge cradle and discard it. 1. out tray (in down position) 2. press Power button - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 56
and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts-do not touch or remove the copper contacts 5. protective vinyl tape-remove only the protective - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 57
Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 58
, the print cartridges and print cartridge cradle may need to be cleaned manually. Only clean print cartridges when it is necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge. See also: using the hp deskjet utility replacing print cartridges cleaning the printer case 56 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 59
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. Debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 60
1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle plate 2. clean these areas 3. Inspect the face and edges - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 61
until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer's top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page. a. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 62
dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer's interior. Keep all liquids away from the interior. • Do not lubricate the rod on which the print cartridge cradle moves. It is normal to - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 63
Damage that results from modifying or refilling HP print cartridges is specifically excluded from HP printer's warranty coverage. To get the best performance from your printer, Hewlett-Packard recommends using only genuine factory-filled HP print cartridges. See also: print cartridge part numbers 61 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 64
will damage the print cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 65
print cartridge part numbers When replacing print cartridges for your HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645 Series or HP No. 45 • Tri-Color: HP C6578 Series or HP No. 78 63 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 66
to calibrate the printer, clean the print cartridges, print a test page, and find Website support information. accessing the hp deskjet utility 1. Locate the Macintosh HD icon on the desktop. 2. Click Macintosh HD > Utilities > hp deskjet > hp deskjet utility. viewing the hp deskjet utility panels - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 67
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor 65 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 68
remove the Rear Access Door. 5. Remove the paper jam from the printer. 6. Replace and close the Rear Access Door. 7. Press the Resume button. manually printing the first side of a two-sided document 1. Follow the onscreen instructions for inserting the paper to print the second side. 2. Press the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 69
. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6. Press the Power button to turn on the printer. See also: print cartridge status light If you continue to have problems, contact HP Customer Care. 67 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 70
is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 71
printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam the Rear Access Door. 7. Print the document. See also: printing with the hp deskjet printer 69 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 72
does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care. 70 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 73
on the hard drive, the printer processing time will be longer. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP's Website to download the most recent software updates for the printer. See the Quick Reference Guide for Website information. complex documents - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 74
for solving the conflict: • Attach the printer's USB cable directly to the computer instead of a hub, or • When the printer is attached to a hub, do not automatic paper type option is enabled When the Automatic option is enabled, the printer takes a few seconds to scan the first page of the print job - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 75
cartridge • A fax is being printed check the print cartridges 1. Raise the printer's top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge program. See also: replacing print cartridges If you continue to have problems, contact HP Customer Care. document is printed off - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 76
the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other orientation 4. Click OK. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 77
1. Verify the print cartridge status and replace empty print cartridges. 2. Use media designed for HP Deskjet printers to improve print quality. Align the print cartridges. Select the Calibrate panel on the hp deskjet utility screen, then click the Align button. 7. Decrease ink density or drying - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 78
side down. 2. Slide the photo media forward until it stops. 3. Slide the paper guides snugly against the photo media and push in the tray. 4. Open the file you want to print. 5. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 79
. 2. Verify that either A4 Letter Banner or US Letter is selected on the hp deskjet 9xx Page Setup screen. 3. Verify the paper position and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 80
printer is taking too long to print Correct the problem by performing one or more of these options: • Follow the instructions guide for information. • Verify that no bright light is shining directly into either infrared lens. • Position the device no more than one meter (three feet) from the printer - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 81
printer prints only a single calendar appointment The Palm Pilot may not have an enhanced printing application installed. You must enhanced printing application may not be available in your region. See also: infrared printing feature If you continue to have problems, contact HP Customer Care. 79 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 82
problems with the automatic two-sided printing module : Select this option 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General Printing Module to the back of the printer. 2. Reprint the document. 80 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 83
1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the Rear Access Door. 5. Remove - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 84
not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module. See the Quick Start setup poster for instructions on installing the automatic two - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 85
may not be enabled. 1. Click File > Page Setup. 2. Select the Two-Sided Safe Margins option. 3. Click OK. 4. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen. Click the arrows in the General field to select the following options. 5. Select Layout - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 86
-Sided Printing Module. • Use a media size supported by the Automatic Two-Sided Printing Module. • Turn on Background Printing. See also: automatic two-sided printing module manual two-sided printing printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care. 84 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 87
problems with the automatic paper-type sensor print quality is different paper type is selected. Follow these instructions to select a specific paper type: 1. Open the file you want to print. 2. Click File > Print. The hp deskjet 9xx series screen appears displaying the General option screen - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 88
is damaged. 2. Manually select the appropriate printer ejects the paper The printer may have been placed in direct sunlight which can affect the Automatic Paper-Type Sensor. Move the printer away from direct sunlight. See also: automatic paper-type sensor If you continue to have problems, contact HP - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 89
product specifications • product specifications for the hp deskjet 990 series printer • product specifications for the hp deskjet 980 series printer • product specifications for the hp deskjet 960 series printer • infrared printing specifications • automatic two-sided printing module specifications - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 90
specifications for the hp deskjet 990 series printer hp deskjet 990cxi model no. C6455A hp deskjet 990cse model no. technology Drop-on-Demand thermal inkjet printing software compatibility USB connection: Mac OS version 8.6 or later AppleTalk connection: Mac OS version 7.6.1 or later duty cycle - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 91
memory 8MB built-in RAM buttons/Lights Cancel button Print cartridge status light Resume button and light Power button and light Infrared light I/O interface Centronics parallel, IEEE 1284- 14.76 in deep weight With Automatic Two-Sided Printing Module: 6.65 kg (14.65 lb) without print cartridges 89 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 92
(bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films 90 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 93
media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 to 90 g/m2 (20 to 24 lb) cards: Up to 200 g/m2 (110 lb index max) banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 94
) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridge part numbers Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6578B Series or HP No. 78 92 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 95
product specifications for the hp deskjet 980 series printer hp deskjet 980cxi model no. C6500A black text print print technology Drop-on-demand thermal inkjet printing software compatibility USB connection: Mac OS version 8.6 or later AppleTalk connection: Mac OS version 7.6.1 or later duty cycle 5, - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 96
wide x 7.72 in high x 14.76 in deep weight With Automatic Two-Sided Printing Module: 6.65 kg (14.65 lb) without print cartridges operating environment Maximum operating conditions: Temperature: 41 to 104 degrees F, 5 to 40 degrees C Humidity: 15 to 80 percent RH noncondensing Recommended operating - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 97
(bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 98
media handling sheets: up to 150 banners: up to 20 sheets envelopes: up to 15 cards: up to 45 cards greeting cards: up to 5 cards transparencies: up to 30 labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets) photo paper: up to 20 sheets OUT tray capacity: Draft: up to 35 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 99
) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridge part numbers Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6578 Series or HP No. 78 97 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 100
specifications for the hp deskjet 960 series printer hp deskjet 960cxi model no. C8932A hp deskjet 960cse model no. technology Drop-on-demand thermal inkjet printing software compatibility USB connection: Mac OS version 8.6 or later AppleTalk connection: Mac OS version 7.6.1 or later duty cycle - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 101
high x 375 mm deep 17.32 in wide x 7.72 in high x 14.76 in deep weight 5.86 kg (12.90 lb) without print cartridges operating environment Maximum operating conditions: Temperature: 41 to 104 degrees F, 5 to 40 degrees C Humidity: 15 to 80 percent RH noncondensing Recommended operating conditions for - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 102
(bystander positions): 49 dB in normal mode alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .010 mm/mm (.010 in/in) on hp transparency films media weight paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) envelopes: 75 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 103
OUT tray capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5-JIS: 182 x 257 mm user defined: Width: 77 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 104
) A4: 210 x 297 mm transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 51645 Series or HP No. 45 Tri-Color: HP C6758 Series or HP No. 78 102 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 105
printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: • Mac OS version 8.6 • Palm supported devices Some of the devices supported by infrared technology include: • PowerBook computers with infrared - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 106
automatic two-sided printing module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 107
x 203 mm (5 x 8 in) user defined size: minimum: 100 mm x 148 mm (3.94 x 5.83 in) maximum: 216 mm x 297 mm (8.5 x 11.7 in) media type hp plain paper or hp bright white inkjet paper: Letter-size: 500 sheets C1824A A4-size: 500 sheets C1825A Letter-size: 250 sheets C5976B A4-size: 250 sheets C5977B - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 108
hp professional brochure & flyer paper, two-sided gloss: Letter-size: 50 sheets C6817A A4-size: 50 sheets (Europe) C6816A A4-size: 50 sheets (Asia) C6819A hp professional brochure & flyer paper, two-sided matte finish: Letter-size: 50 sheets C6955A See also: automatic two-sided printing module 106 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 109
minimum printing margins The printer cannot print outside a designated area of the page so Paper Sizes in the Page Setup screen, the paper width and length must be set appropriately. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Click File > Page Setup, - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 110
Hagaki postcards Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) envelopes Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) banners-A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 111
the following requirements: USB connection PowerPC Mac OS-based computer with a USB port Mac OS version 8.6 or later Minimum 32 MB RAM, 64 MB recommended 8 MB (minimum) available hard-disk space AppleTalk connection 68030 or 68040 Mac or PowerPC Mac OS-based computer Mac OS version 7.6.1 or later - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 112
110 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 113
1142 Automatic default printer setting8 Automatic Paper-Type Sensor2847 disabling4872 print quality85 printing problems86 problems85 troubleshooting72 Automatic Two-Sided Printing Module2 745 only one page prints84 printing problems80 specifications104 supported paper types45 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 114
14 HP Deskjet printer features2 HP Deskjet utility64 HP photo paper29 HP products and supplies information64 I In tray69 index card printing26 infrared lens742 infrared printing242 IrLPT103 OBEX103 problems78 specifications103 supported devices103 supported operating systems - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 115
improper installation51 ink nozzle plate57 ink nozzles54 low ink5052 maintaining62 missing51 part numbers63 refilling61 warranty exclusion61 removing debris58 replacing5373 status51 status icons51 storing62 troubleshooting problems with51 when to clean56 print cartridge cradle53 - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 116
107 printer changing15 cleaning cartridges57 cartridge cradle noise60 voltage9095100 weight899499 printer does not turn on70 printer features5 printer memory899399 printer not printing68 printer specifications889398 printer status flashing lights66 printer 25 manual two- - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 117
print cartridge61 register panel64 registering your hp deskjet printer64 restart printing15 restarting printer when to restart67 S scaling13 selecting print options13 selecting the default printer using other options12 using the chooser11 small media printing26 software compatibility - HP 950c | HP Deskjet 9xx series - (English) Quick Help - Page 118
U USB connection11 problems72 W warning messages3 warnings icon3 Website registering your hp deskjet printer64 WOW panel64 116
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quick help
hp deskjet 9xx series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet series printer . . . . . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 11
printing on paper and other media . . . . . . . . . . . . . . . . 17
envelopes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
transparencies
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
labels
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
business cards, index cards, and other small media
. . . . . . . . . . . 26
photographs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
greeting cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
posters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
iron-on transfers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
manual two-sided printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 45
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47