HP A4500A BCS Global Limited Warranty and Technical Support, Fourth Edition
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- HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4 - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 2
© Copyright 2009-2010 Hewlett-Packard Development Company, L.P. - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 3
Technical Support 5 Hardware limited warranty...5 General terms...5 Exclusions...6 Exclusive remedy...7 Limitation of liability...7 Options limited warranty...7 Customer responsibilities...8 Types of hardware warranty service...9 Customer self repair ...9 Parts only warranty service...9 Advanced - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 4
List of Tables 1-1 BCS Servers - Hardware Product Warranty Offering 11 4 List of Tables - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 5
the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. Your local HP authorized service - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 6
parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 7
OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 8
the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 9
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 10
manufacturers labels (such as serial numbers) are in place, accessible, and legible • Maintain an environment consistent with product specifications and supported configurations Service upgrades HP has a range of additional support and service coverage for your product that can be purchased locally - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 11
Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 12
Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product ES45, ES47, ES80 Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Remote monitoring and email - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 13
Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 14
with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels, to extend and expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions - HP A4500A | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 15
the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/ support • Contact your nearest HP support provider, and be sure to have the following information available before you call: - Product serial number
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BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4