HP A6119h Troubleshooting and Maintenance Guide
HP A6119h - Pavilion - 2 GB RAM Manual
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UPC - 883585150076
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- HP A6119h | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 2
The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained - HP A6119h | Troubleshooting and Maintenance Guide - Page 3
Hard Disk Drive Errors 4 Understanding Hard Disk Drive Space 4 Recommended Maintenance Schedule 5 Troubleshooting Computer Problems 7 Audio ...8 CD and DVD Drives 9 Video...11 Display (Monitor 12 Hard Disk Drive...12 Hardware Installation 13 Internet Access ...15 Keyboard and Mouse 17 Power - HP A6119h | Troubleshooting and Maintenance Guide - Page 4
Repairing Software Problems 25 Software Repair Overview 25 Restarting Your Computer 26 Turning Off Your Computer 26 Updating Drivers 26 Microsoft System Restore 27 Software Program and Hardware Driver Reinstallation 28 System Recovery 29 Starting System Recovery through the Windows Vista - HP A6119h | Troubleshooting and Maintenance Guide - Page 5
files, e-mail messages, and Web site bookmarks. You can also move data to an external hard drive. This procedure is just one way to back up data; refer to Help and Support for more information. 1 Click the Windows Start Button , All Programs, Roxio, and then TM Create Basic. 2 In the Roxio Creator - HP A6119h | Troubleshooting and Maintenance Guide - Page 6
hard disk drive by removing temporary and unused files (including Temporary Internet Files and files in the Recycle Bin). You can run Disk Cleanup manually, or you can set it up to run automatically. Running Disk Cleanup manually 1 Click the Windows Start Button, All Programs, Accessories, System - HP A6119h | Troubleshooting and Maintenance Guide - Page 7
time, so select a time when the computer is on but not in use. 7 Select Start Review the summary of the schedule you have set. When done, click Finish. Disk Cleanup runs at the time you have set. Running the Disk Defragmenter Program When Microsoft® Windows Vista™ stores files on your hard disk drive - HP A6119h | Troubleshooting and Maintenance Guide - Page 8
to restart, click Yes to restart the computer. Understanding Hard Disk Drive Space Hewlett-Packard and Compaq computers with the Windows Vista operating system preinstalled may appear to have a hard disk drive smaller than what is stated in the product specifications, in the documentation, or on the - HP A6119h | Troubleshooting and Maintenance Guide - Page 9
detailed cleaning instructions, go to: http://www.hp.com/ support Select your country/ region and language, search on your computer model number, and then search on the keyword cleaning. Check for disk errors. (See "Checking for Hard Disk Drive Errors" on page 4.) Clean up the desktop Delete or - HP A6119h | Troubleshooting and Maintenance Guide - Page 10
Data Backup Discs" on page 1.) Monthly Maintain overall condition Check cleanliness. Make sure ventilation is unobstructed. Secure all connections and cabling. Create a Restore Point (See "Microsoft System Restore" on page 27.) Quarterly (seasonally) 6 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 11
The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For additional information about monitor problems, or for problems relating specifically - HP A6119h | Troubleshooting and Maintenance Guide - Page 12
speakers have a power cord and On button and connect to the Audio Out (green) connector on the computer. Unplug headphones if they are connected to your computer. Codec error messages appear when certain audio files are played. Open the file in Windows Media Player. Ensure Windows Media Player is - HP A6119h | Troubleshooting and Maintenance Guide - Page 13
restoring and updating drivers. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: My mini-CD disc is falling down inside the computer. 1 Click the Windows Start Button and - HP A6119h | Troubleshooting and Maintenance Guide - Page 14
from a network drive to your hard disk drive first, and then record them to disc. Close all programs and windows and then restart your computer. Make sure you set the correct recording option (append or add data files) in your DVD burning software. The computer must be connected to the Internet - HP A6119h | Troubleshooting and Maintenance Guide - Page 15
Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If prompted, restart the computer. Troubleshooting Computer Problems 11 - HP A6119h | Troubleshooting and Maintenance Guide - Page 16
the images are fuzzy. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Hard Disk Drive Symptom Computer seems to be locked up and not responding. Possible solution - HP A6119h | Troubleshooting and Maintenance Guide - Page 17
site. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Limited Warranty and Support Guide for details. Ensure that all cables are properly and securely connected and that the pins in the cable - HP A6119h | Troubleshooting and Maintenance Guide - Page 18
if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart - HP A6119h | Troubleshooting and Maintenance Guide - Page 19
AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. Troubleshooting Computer Problems 15 - HP A6119h | Troubleshooting and Maintenance Guide - Page 20
/adware program included on your computer (select models only) or any number of available software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your computer. 16 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 21
underside of the mouse until the blue LED on the receiver stops flashing. b NOTE: The receiver connection session times out after 60 seconds. To ensure the connection was established instead of the receiver timing out, move the mouse and check for response. Troubleshooting Computer Problems 17 - HP A6119h | Troubleshooting and Maintenance Guide - Page 22
. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. For a mouse with a roller ball, use a mouse pad - HP A6119h | Troubleshooting and Maintenance Guide - Page 23
section on page 12. Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems 19 - HP A6119h | Troubleshooting and Maintenance Guide - Page 24
memory (RAM) may have been installed. Reinstall the old memory to return your computer to its original state. Refer to the Upgrading and Servicing Guide for instructions. Reseat the hard disk drive's data and power cables. See the Upgrading and Servicing Guide for instructions. When drive - HP A6119h | Troubleshooting and Maintenance Guide - Page 25
now. Remove unused programs: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. The Programs and Features window opens. 3 Select the program you wish to remove and click Uninstall. Follow the onscreen instructions. Troubleshooting Computer Problems 21 - HP A6119h | Troubleshooting and Maintenance Guide - Page 26
and files take longer to open or respond. (continued) Possible solution Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Start Button, and then click Computer. 3 Right-click the hard disk drive that you want to check, and then click Properties. 4 In the - HP A6119h | Troubleshooting and Maintenance Guide - Page 27
is fully inserted into the correct slot. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Replace the memory card if necessary. Troubleshooting Computer Problems 23 - HP A6119h | Troubleshooting and Maintenance Guide - Page 28
24 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 29
on your hard disk drive. NOTE: It is important that you perform the computer repair methods in the order described in this document. Software Repair Overview This section lists the available methods to fix your computer if you are experiencing software problems. Detailed instructions about each - HP A6119h | Troubleshooting and Maintenance Guide - Page 30
solve your problem: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) to expand the device whose driver you want to update or rollback, (for example, DVD/CD-ROM drives). 4 Double-click the specific item - HP A6119h | Troubleshooting and Maintenance Guide - Page 31
To start a System Restore: 1 Close all open programs. 2 Click the Windows Start Button. 3 Choose All Programs. 4 Choose Accessories. 5 Choose System Tools. 6 Click System Restore. 7 Click Next. 8 Follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the - HP A6119h | Troubleshooting and Maintenance Guide - Page 32
the onscreen instructions to reinstall the damaged application. 8 When you have finished recovering, restart the computer. NOTE: Do not skip this last step. You must restart the computer when you are finished recovering software programs or hardware drivers. 28 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 33
the HP Personal Media Drive if your computer includes one. Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. 3 Turn on the computer. 4 Click the Windows Start Button. 5 Click All Programs. 6 Click PC Help & Tools. Repairing Software Problems 29 - HP A6119h | Troubleshooting and Maintenance Guide - Page 34
to back up any data that you want to keep onto a removable disc. 6 Complete the computer startup, finish the registration process, and wait until you see the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. 30 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 35
. Remove the backup disc from the disc tray when you are finished. 2 Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray. 3 If the computer works: Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Shut Down. Or If the - HP A6119h | Troubleshooting and Maintenance Guide - Page 36
Follow the onscreen instruction to download driver and software updates. 9 If you performed a backup before the recovery, copy the data files you saved from the backup media to your hard disk drive. 10 Ensure your system has current security software running. 32 Troubleshooting and Maintenance Guide - HP A6119h | Troubleshooting and Maintenance Guide - Page 37
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Troubleshooting and Maintenance Guide