HP A6528p Troubleshooting and Maintenance Guide
HP A6528p - Pavilion - 3 GB RAM Manual
UPC - 884420158011
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- HP A6528p | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 2
The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained - HP A6528p | Troubleshooting and Maintenance Guide - Page 3
the keyboard and mouse 4 Troubleshooting Computer Problems 5 Audio ...5 CD and DVD Drives 7 Video...9 Display (Monitor 10 Hard Disk Drive...11 Hardware Installation 11 Internet Access ...13 Keyboard and Mouse 15 Power ...18 Performance ...19 Bluetooth Wireless Devices 20 Miscellaneous ...21 - HP A6528p | Troubleshooting and Maintenance Guide - Page 4
iv Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 5
backup discs of important information, including personal files, e-mail messages, and Web site bookmarks. You can also move data to an external hard disk drive. The following procedure is just one way to back up data; refer to Help and Support for more information. 1 Click the Windows Vista start - HP A6528p | Troubleshooting and Maintenance Guide - Page 6
use. 7 Select Start a program, and click Next. 8 Under Program/Script, click Browse. 9 Type cleanmgr.exe, and click Open, and then Next. 10 Review the summary of the schedule you set. When you are done, click Finish. Disk Cleanup will run at the time you set. 2 Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 7
The computer will restart and check the hard disk drive for errors. Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Windows Vista operating system preinstalled may appear to be smaller than what is stated in the product specifications, in - HP A6528p | Troubleshooting and Maintenance Guide - Page 8
power source. 3 Use a clean, dry cloth to dust the computer case and the monitor. 4 Use a clean cloth dampened with warm water to wipe the computer case and the monitor case clean. Do not use water on the monitor screen , replace the ball and ball-cover ring. 4 Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 9
Troubleshooting Computer Problems The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Bluetooth Wireless Devices Miscellaneous For more information about - HP A6528p | Troubleshooting and Maintenance Guide - Page 10
without a separate power cord) will not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Powered speakers have a power cord and On button, and they connect to the Audio Out (green) connector on the back of the computer. 6 Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 11
about restoring and updating drivers, see "Updating Drivers" on page 22. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the Eject button itself: 1 Click the Windows Vista start button, and then click - HP A6528p | Troubleshooting and Maintenance Guide - Page 12
the files to the disc. Close all software programs and windows before recording. Ensure you have enough available space on your hard disk drive to store a temporary copy of the content. Click the Windows Vista start button, and then click Computer. Right-click the hard disk drive, and then click - HP A6528p | Troubleshooting and Maintenance Guide - Page 13
, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the computer. Troubleshooting Computer Problems - HP A6528p | Troubleshooting and Maintenance Guide - Page 14
are bent, replace the monitor connector cable. If no pins are bent, reconnect the monitor connector cable to the computer. Images on the screen are too large or too small, or the images are fuzzy. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then click - HP A6528p | Troubleshooting and Maintenance Guide - Page 15
to turn off the computer. 2 Press the On button to start the computer. Error message: Hard disk drive error. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Limited Warranty and Support Guide to contact Support. A Hardware Installation Symptom A new - HP A6528p | Troubleshooting and Maintenance Guide - Page 16
your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Vista start button, click the Arrow button next to the Lock button, and then click - HP A6528p | Troubleshooting and Maintenance Guide - Page 17
on the keyboard to open the Help and Support Center. Verify that the Web browser is installed and set up to work with your ISP. Run the wireless setup wizard: 1 Click the Windows Vista start button, and then select Network. 2 In the Network window, click Network and Sharing Center. 3 In the Network - HP A6528p | Troubleshooting and Maintenance Guide - Page 18
being used. To uninstall AOL: 1 Click the Windows Vista start button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. My Internet - HP A6528p | Troubleshooting and Maintenance Guide - Page 19
of the mouse until the blue LED on the receiver stops flashing. b NOTE: The receiver connection session times out after 60 seconds. To ensure the connection was established, and that the receiver did not time out instead, move the mouse and check for response. Troubleshooting Computer Problems 15 - HP A6528p | Troubleshooting and Maintenance Guide - Page 20
. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. For a mouse with a roller ball, use a mouse pad - HP A6528p | Troubleshooting and Maintenance Guide - Page 21
the Windows Vista start button, Control Panel, Hardware and Sound, and then click Mouse. 2 Click the Pointer Options tab. 3 Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which the cursor responds to mouse movement. 4 Click OK. Troubleshooting Computer Problems 17 - HP A6528p | Troubleshooting and Maintenance Guide - Page 22
memory (RAM) may have been installed. Reinstall the old memory to return your computer to its original state. For instructions, refer to the Upgrading and Servicing Guide. Reseat the hard disk drive data and power cables. For instructions, refer to the Upgrading and Servicing Guide. When drive - HP A6528p | Troubleshooting and Maintenance Guide - Page 23
. Remove unused programs: 1 Click the Windows Vista start button, and then Control Panel. 2 Click Uninstall a program. The Programs and Features window opens. 3 Select the program you want to remove, and then click Uninstall. 4 Follow the onscreen instructions. Troubleshooting Computer Problems 19 - HP A6528p | Troubleshooting and Maintenance Guide - Page 24
and files take longer to open or respond. (continued) Possible solution Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Vista start button, and then Computer. 3 Right-click the hard disk drive that you want to check, and then click Properties. The System - HP A6528p | Troubleshooting and Maintenance Guide - Page 25
additional memory. Remote sensor is not receiving a signal from the remote control (select models only). 1 Click the Windows Vista start button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Universal Serial Bus Controllers - HP A6528p | Troubleshooting and Maintenance Guide - Page 26
device, such as a printer, hard disk drive, mouse, or keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Vista start button, right-click Computer, and then click Properties - HP A6528p | Troubleshooting and Maintenance Guide - Page 27
programs in the Recovery Manager: 1 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Manager. 2 Click Advanced Options, Reinstall software programs that came with your computer, and then click Next. 3 Click Next at the Welcome screen. A list of programs - HP A6528p | Troubleshooting and Maintenance Guide - Page 28
capacity than CDs, so there are fewer discs to record and store. DVD recovery discs take less time to create than CD recovery discs. To create recovery discs, your computer must have a CD or DVD Writer drive, or other drive that can write to CDs or DVDs. 24 Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 29
startup. 3 Through recovery discs that you create. 4 Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Starting system recovery from the hard disk drive Choose one of - HP A6528p | Troubleshooting and Maintenance Guide - Page 30
. When you are done, remove the backup disc from the drive tray. CAUTION: All data on the hard disk drive will be deleted. You will lose data if it is not backed up. 2 Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray. 26 Troubleshooting and Maintenance Guide - HP A6528p | Troubleshooting and Maintenance Guide - Page 31
the Windows Vista start button, All Programs, the HP folder, and then click HP Update. b Follow the onscreen instruction to download driver and software updates. 8 If you performed a backup before the system recovery, copy the backup data files from the backup media to your hard disk drive. 9 Ensure - HP A6528p | Troubleshooting and Maintenance Guide - Page 32
1 Microsoft Windows Windows 2 .3 4 5 Windows Update Microsoft Windows Vista 6 7 HP Update HP- Windows Vista HP HP 8 9 37 - HP A6528p | Troubleshooting and Maintenance Guide - Page 33
System Recovery System Recovery System Recovery System Recovery .1 CDאו DVD 2 1 CD DVD 3 Windows Vista 5 .4 5 .6 7 .8 System Restore 9 System Recovery 10 11 12 .13 36 - HP A6528p | Troubleshooting and Maintenance Guide - Page 34
.8 9 System Restore 10 System Recovery 11 .12 13 .14 System Recovery Windows Vista System Recovery 1 .2 3 .4 F11 5 .6 7 .8 9 .10 35 - HP A6528p | Troubleshooting and Maintenance Guide - Page 35
System Recovery 1 System Recovery Windows Vista .2 F11 3 Recovery .4 Recovery HP Support http://www.hp.com/support Software & Driver System Recovery System Recovery Windows Vista System Recovery System Recovery Windows Vista Windows Vista System Recovery - HP A6528p | Troubleshooting and Maintenance Guide - Page 36
DVD+RW ,DVD-RWו CD-RW 3-1 2-1 16-7 HP DVD-R ,DVD+R DVD+R CD-R DVD DVD CD CDאו DVD 1 2 Windows Vista 3 1 2 .4 Recovery 33 - HP A6528p | Troubleshooting and Maintenance Guide - Page 37
System Recovery Recovery System Recovery System Recovery CD DVD DVD CD DVD CD Recoveryב DVD Recoveryב.CD- CD DVD CDאו .DVD 32 - HP A6528p | Troubleshooting and Maintenance Guide - Page 38
1 .2 Windows Vista .1 Windows Vista .2 3 .4 5 System Recovery System Recovery System Recovery System Recovery 31 - HP A6528p | Troubleshooting and Maintenance Guide - Page 39
Recovery Manager CDאו DVD CD DVD 1 Windows Vista 2 .3 30 - HP A6528p | Troubleshooting and Maintenance Guide - Page 40
System Restoreשל Microsoft Microsoft Windows Vista ) (System Recovery System Restore ).(System Recovery System Restore .1 2 Windows Vista .3 4 .1 2 Windows Vista .3 4 .5 6 .7 1 Windows Vista 2 29 - HP A6528p | Troubleshooting and Maintenance Guide - Page 41
.1 2 Windows Vista 3 .1 Windows Vista 2 .3 rollback DVD/CD-ROM 4 HP DVD Writer 640b 5 .6 28 - HP A6528p | Troubleshooting and Maintenance Guide - Page 42
System Recovery 1 2 3 4 System Restoreשל Microsoft 5 6 System Recovery System Recovery 1 .2 Windows Vista 27 - HP A6528p | Troubleshooting and Maintenance Guide - Page 43
26 - HP A6528p | Troubleshooting and Maintenance Guide - Page 44
Windows Vista .1 Windows Vista .2 .3 .4אם eHome Infrared Receiver Windows Vista .5 USB USB .6 USB USB Read/Write Security Write Enabled Microdrive CompactFlash (I, II, Memory Stick, Memory - HP A6528p | Troubleshooting and Maintenance Guide - Page 45
.1 .2 Windows Vista .3 4 .5 ) .6 .7 Bluetooth .1 Windows Vista .2 Bluetooth .3 .4 Bluetooth .5 802.11 24 - HP A6528p | Troubleshooting and Maintenance Guide - Page 46
.1 Windows Vista .2 .3 .4 .1 .2 Ctrl-Alt-Delete .3 .4 .5 Windows Vista .6 1 Windows Vista .2 3 4 23 - HP A6528p | Troubleshooting and Maintenance Guide - Page 47
מתח RAM 22 - HP A6528p | Troubleshooting and Maintenance Guide - Page 48
.1 Altו Tab .2 Ctrlו S CTRL+S .3 Ctrlו Esc .4 Enter .5 http://www.hp.com/support Num Lock Num Lock .1 Windows Vista .2 .3 .4 21 - HP A6528p | Troubleshooting and Maintenance Guide - Page 49
.3 Connect (b 60 .1 Connect 5עד 10 .2 Connect (c 20 - HP A6528p | Troubleshooting and Maintenance Guide - Page 50
20 .1 USB USB .2 Connect (a 5עד 10 19 - HP A6528p | Troubleshooting and Maintenance Guide - Page 51
AOL AOL .1 Windows Vista .2 .3 America Online AOL AOL AOL spyware Windows Defender Windows Windows Defender .1 Windows Vista .Windows Defender .2 Yes adware Internet Explorer - HP A6528p | Troubleshooting and Maintenance Guide - Page 52
ISP Ethernet NIC .1 Windows Vista .2 .3 .4 COM 1 Windows Vista .2 3 4 5 17 - HP A6528p | Troubleshooting and Maintenance Guide - Page 53
Windows Vista .1 Windows Vista .2 .3 .4 .5 .6 .7 .8 Windows Vista 16 - HP A6528p | Troubleshooting and Maintenance Guide - Page 54
Windows 1 Ctrl-Alt-Delete .2 3 1 Ctrl-Alt-Delete .2 .1 5 2 CD Windows Vista HP HP 15 - HP A6528p | Troubleshooting and Maintenance Guide - Page 55
Sleep Esc Windows Vista- .1 .2 .3 14 - HP A6528p | Troubleshooting and Maintenance Guide - Page 56
Windows Media Player Windows Media Player Codec codec codec codec Windows Media Player Windows Media Player codec .1 Windows Vista .2 .3 .4 .5 .6 .7 Codec 13 - HP A6528p | Troubleshooting and Maintenance Guide - Page 57
CD-R DVD DVD+R/-Rאו ,DVD+RW/-RW CD CD-Rאו .CD-RW Windows Vista DVD- DVD CD Help DVD DVD DVD DVD DVD- 12 - HP A6528p | Troubleshooting and Maintenance Guide - Page 58
CDוDVD- CD 30 (DVD .1 Windows Vista 2 CD DVD 3 CDאו .DVD Slimline CD/DVD CDו DVD .1 CD .2 CD/DVD- .3 11 - HP A6528p | Troubleshooting and Maintenance Guide - Page 59
Windows Media Player Windows Media Player Codec codec codec codec Windows Media Player codec Windows Media Player codec 10 - HP A6528p | Troubleshooting and Maintenance Guide - Page 60
Bluetooth CDוDVD- שמע Mute .1 Windows Vista 2 3 OSD Sleep Esc 9 - HP A6528p | Troubleshooting and Maintenance Guide - Page 61
.1 2 USB- .1 2 3 1 .2 3 .4 5 8 - HP A6528p | Troubleshooting and Maintenance Guide - Page 62
.1 2 .3 4 5 .6 7 - HP A6528p | Troubleshooting and Maintenance Guide - Page 63
Windows Vista .1 Windows Vista 2 .3 4 5 6 Hewlett-Packardו Compaq Windows Vista Windows .(10 Vista FDISK 2 MB 1,000,000 GB 1,000,000,000 MB 1,048,576 GB 1,073,741,824 Windows Vista Windows Vista Windows 6 - HP A6528p | Troubleshooting and Maintenance Guide - Page 64
Microsoft® Windows Vista 1 .2 Ctrl-Alt-Delete 3 .4 .5 Windows Vista 6 .1 Windows Vista .2 F8 3 Windows Enter 4 Windows Vista 5 1 5 - HP A6528p | Troubleshooting and Maintenance Guide - Page 65
.1 Windows Vista 2 .3 .1 Windows Vista .2 3 4 5 .6 7 8 Script 9 cleanmgr.exe .10 4 - HP A6528p | Troubleshooting and Maintenance Guide - Page 66
.1 Windows Vista 2 3 4 Windows Update- 1 Windows Vista 2 3 .1 Windows Vista Windows Defender 2 .3 4 5 3 - HP A6528p | Troubleshooting and Maintenance Guide - Page 67
.5 6 Power2Go 7 8 CyberLink Power2Go Windows Windows Windows Vista System Recovery System Recovery System Recovery System Recovery 2 - HP A6528p | Troubleshooting and Maintenance Guide - Page 68
CDאו DVD CyberLink Power2Go .1 Windows VistaTM CyberLink DVD Suite CyberLink .2 .3 DVD CD Power2Go .4 1 - HP A6528p | Troubleshooting and Maintenance Guide - Page 69
iv - HP A6528p | Troubleshooting and Maintenance Guide - Page 70
1 9 27... iii - HP A6528p | Troubleshooting and Maintenance Guide - Page 71
Hewlett-Packard HP HP HP HP- Hewlett-Packard Company P.O. Box 4010 Cupertino, CA 95015-4010 USA Copyright © 2005-2008 Hewlett-Packard Development Company, L.P. Macrovision Macrovision Microsoftו Windows Microsoft Corporation Windows Microsoft - HP A6528p | Troubleshooting and Maintenance Guide - Page 72
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